Lobby

Reviews of Cleveland Marriott East

3.5 out of 5
Cleveland Marriott East
26300 Harvard Rd, Warrensville Heights, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 485 out of 834 reviews" "
Rating 8 - Good. 220 out of 834 reviews" "
Rating 6 - Okay. 82 out of 834 reviews" "
Rating 4 - Poor. 24 out of 834 reviews" "
Rating 2 - Terrible. 23 out of 834 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel are wonderful, friendly and helpful! Manager Rick runs a great hotel with a great team!
Stayed 3 nights in Apr 2024

10/10 Excellent

Carol

Travelled with family
Liked: Amenities
Staff wonderful. Property clean. Nothing bad I can say about this Marriott
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 30 Apr 2024
We’re delighted that your stay left nothing to be desired, Carol! Thank you for choosing the Cleveland Marriott East and taking a moment to highlight our dedication to cleanliness and service. Our team will appreciate your kind words, and we look forward to hosting you again soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was quick and friendly
Stayed 1 night in Apr 2024
Response from HotelMgmt on 30 Apr 2024
We’re so glad you appreciated our warm, efficient service, Matthew! Your kind words will be shared with our team, and we hope for the chance to welcome you back soon to the Cleveland Marriott East.

10/10 Excellent

cherise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful service
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 18 Apr 2024
Cherise, we only want to provide the best for our guests, and we're thrilled that our service stood out to you! Thank you for the wonderful feedback. We look forward to welcoming you back soon to the Cleveland Marriott East!

10/10 Excellent

Brenton

Liked: Cleanliness, staff & service, property conditions & facilities
Front staff is excellent!!
Stayed 1 night in Apr 2024
Response from HotelMgmt on 16 Apr 2024
Brenton, thank you for your kind remarks about our reception team! We’re so glad they impressed you with their service. Hopefully, you’ll return soon to experience more of our five-star hospitality at the Cleveland Marriott East!

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 8 Apr 2024
Thank you for your 4-star rating, Annette! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back!

10/10 Excellent

Krista

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 12 Mar 2024
Krista, we appreciate your compliments and five-star rating! Knowing you enjoyed your time with us at the Cleveland Marriott East is very gratifying. It will be our pleasure to welcome you back soon!

2/10 Terrible

Taylor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 4 Mar 2024
Taylor, we regret that your stay was not what you anticipated. We hope for the opportunity to welcome you back to improve your experience.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! I arrived around midnight and the night staff was friendly and accommodating. I chose it for its location to Ahuja, but it had plenty of dining and shopping choices at the hotel and surrounding it. Although it was close to a highway andy room was on that side of the building, it was quiet and restful. A great stay!
Stayed 1 night in Feb 2024
Response from HotelMgmt on 5 Mar 2024
We're thrilled, Angie, that your experience at the Cleveland Marriott East was flawless! Your kind words about our convenient location and the friendly reception you received are greatly appreciated. It's our pleasure to have ensured a peaceful stay, and we look forward to welcoming you back soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I mean, it’s easy to say that a brand new hotel is nice and clean and all that good stuff— which this place is. Also, it’s great to have a restaurant and the other amenities available to you when you’re tired after a long drive. But what’s really making this place stand out is the staff. From the woman who took my call on the road to confirm the reservation (shout out to Sam!) to the folks at the front desk, it’s been a really pleasant experience. I have to drive back-and-forth from the eastern edge of New York State to St. Louis a lot. I’ll absolutely stop here again.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 13 Feb 2024
Mary, we're overjoyed to hear about your positive experience and the impact our team, especially Sam, had on your stay. It's wonderful to know our amenities and restaurant were exactly what you needed after a long drive. We look forward to being your go-to hotel whenever you're in the area. Safe travels until we meet again!

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!!
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 13 Feb 2024
Shelby, we're so grateful for your positive feedback! It's fantastic to know you enjoyed your time at the Cleveland Marriott East. We eagerly anticipate your next visit. Until then!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 5 Feb 2024
Thank you for your five-star rating, Paul! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Lauren

Stayed 1 night in Dec 2023
Response from Hotelmgmt on 8 Jan 2024
Your excellent score is greatly appreciated! Thank you and we can't wait to host you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it there the staff was very professional and the facility was very clean
Stayed 1 night in Dec 2023
Response from HotelMgmt on 9 Jan 2024
We loved hosting you, John! Thanks so much for choosing Cleveland Marriott East and taking a moment to compliment our wonderful team and clean property. We look forward to welcoming you back and hope it's soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying here and I’d recommend it very much. Very clean, very friendly staff, and convenient! Will definitely be back!
Stayed 1 night in Dec 2023
Response from HotelMgmt on 2 Jan 2024
Thank you for choosing the Cleveland Marriott East again and sharing your kind recommendation! We're thrilled that our cleanliness, convenience, and warm hospitality continue to impress you. Hopefully, your travels will bring you back soon!

10/10 Excellent

Sharese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and very nice will be coming back soon
Stayed 1 night in Dec 2023
Response from HotelMgmt on 27 Dec 2023
It's truly heartwarming to hear that you found everything sparkling clean and stunning during your stay. Your feedback means a lot to us, and we can't wait to welcome you back soon here at Cleveland Marriott East! Thank you, Shaese!

10/10 Excellent

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
This is my go-to hotel in the area when in town. Convenient location off 271. No drama. Clean room. Generally quiet.
Stayed 1 night in Dec 2023
Response from HotelMgmt on 21 Dec 2023
Brenda, we're delighted to be your preferred hotel in the area! It's wonderful to hear that our convenient location and clean, peaceful accommodations consistently meet your expectations. We eagerly anticipate your next visit and hope it will be soon!

10/10 Excellent

Jeff

Stayed 1 night in Nov 2023
Response from Hotelmgmt on 16 Dec 2023
Your five-star rating truly brightens our day, Jeff! Please visit us again.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotelmgmt on 22 Nov 2023
We never take a perfect score for granted, Barbara, and we’re pleased to find that your lasting impressions of us are so high. Thank you for calling our hotel "home" during your recent visit and we hope to welcome you back through our doors in the future.

10/10 Excellent

Vonetta Nicole

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place...that staff was very helpful and the overall establishment is nice.
Stayed 2 nights in Nov 2023
Response from Bradley on 13 Nov 2023
Dear Vonetta Nicole,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us.It is always encouraging to hear positive feedback and your comments have been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

nazli

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I viait frequently because of the cleanliness and staff service. Love yhe business centre.
Stayed 2 nights in Nov 2023
Response from HotelMgmt on 13 Nov 2023
Nazli, we're delighted to hear that our cleanliness, service, and convenient business center have kept you coming back to Cleveland Marriott East! Thank you for your loyalty and kind words. We can't wait to continue impressing you each time you join us!

8/10 Good

Akwasi

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay
Stayed 2 nights in Sep 2023
Response from HotelMgmt on 9 Nov 2023
Thank you, Akwasi, for the positive feedback! We're thrilled you loved your stay with us at Cleveland Marriott East. It will be our pleasure to welcome you back for another memorable visit soon!

10/10 Excellent

Camron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023
Response from HotelMgmt on 7 Nov 2023
Thank you, Camron! We're thrilled you enjoyed your stay at the Cleveland Marriott East, and we can't wait to welcome you back for another five-star experience soon.

10/10 Excellent

Nafia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotelmgmt on 30 Oct 2023
Your perfect rating means a lot to us, Nafia. Thank you and we hope to see you back soon!

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s near a few shopping outlets like Ulta and Marshall’s and a few restaurants. Olive Garden, Chipotle and Chick-Fil-A. The hotel is spacious with lots of room for hosting events.
Stayed 1 night in Oct 2023
Response from Hotelmgmt on 30 Oct 2023
Eliza, thank you for highlighting our proximity to several shopping and dining options! We hope this made your visit to the area more convenient. We also appreciate your kind remarks about our event spaces, which are indeed perfect for hosting special occasions. It would be a pleasure to welcome you back again soon to Cleveland Marriott East!

10/10 Excellent

Joanna

Stayed 1 night in Oct 2023
Response from Hotelmgmt on 12 Nov 2023
Thank you for your five-star rating, Joanna! We hope to be your preferred property whenever your travels bring you to the area!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slow
Check in was great. Very slow service in all other aspects.
Stayed 1 night in Oct 2023
Response from Hotelmgmt on 25 Oct 2023
Thank you for sharing your feedback. While we’re glad we could start your stay off right with a seamless check-in, we’re disappointed to learn that our service missed the mark in other instances. Your feedback is valuable to us, and we will address this issue with our team to ensure a more efficient and enjoyable experience for our guests in the future. We hope to welcome you back soon and win you over completely.

6/10 Okay

Chigolum

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing eventful.
Stayed 3 nights in Oct 2023
Response from Hotelmgmt on 25 Oct 2023
Thank you for leaving us a review, Chigolum. We hope that your stay was comfortable and met your expectations. If you have any specific comments or suggestions for improvement, please feel free to share them with us. We value your input and look forward to the opportunity to serve you again in the future.

8/10 Good

nazli

Liked: Cleanliness, staff & service, property conditions & facilities
The wow factor was not there
Stayed 1 night in Sep 2023
Response from Hotelmgmt on 16 Oct 2023
We appreciate your positive rating but wish we could have done more to impress you during your stay, Nazli. Thank you for your feedback, and we hope for the opportunity to show you a more memorable experience in the future.

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from HotelMgmt on 13 Oct 2023
We appreciate knowing that your visit was excellent! It would be our honor to welcome you back again, Robert!

10/10 Excellent

Kim

Stayed 1 night in Oct 2023
Response from Hotelmgmt on 10 Oct 2023
We're proud to have earned your top score, Kim. Please come back soon!

10/10 Excellent

Nathan

Stayed 1 night in Sep 2023
Response from Hotelmgmt on 21 Oct 2023
Thank you for the five-star rating, Nathan! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely updated room and bathroom. Only complaint was sticky stain on the carpet. Enjoyed our stay, including breakfast in the morning.
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on 28 Sept 2023
Ellen, we're pleased to hear you enjoyed your stay and appreciated your updated room! Your feedback about the carpet stain will be addressed right away by housekeeping, and we apologize for any discomfort it may have caused. We're glad you also enjoyed breakfast in the morning. We hope to welcome you back for a truly exceptional stay in the future. Thank you for choosing Cleveland Marriott East!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We've stayed at Hilton/Hampton Inns all over the country, but we decided to try the Mariott this time. Never again. $7 charge for Internet? $13 charge for breakfast? When you're already paying well over $200/night for a room? That's insulting. This kind of price-gouging is not only transparent and blatant, it's especially pathetic when you consider that FREE Wi-Fi is available at just about every coffee shop and fast food joint all over the country - but the Mariott wants to ROB their Guests for W-Fi? Do yourself a favor and join the 21st century. Naturally, I hot-spotted the Internet off my cell phone to save the ridiculous $7 charge - but you can rest assured that we'll never stay at a Mariott again. Nickel and diming your guests is a sure way to lose business. You've most certainly lost ours.
Stayed 1 night in Sep 2023
Response from Hotelmgmt on 25 Sept 2023
We apologize for any frustration you experienced during your stay, James. Your feedback is important to us, and we'll share your concerns with our management team to review our policies and pricing. Please know that all Bonvoy program members receive free internet, as we strive to provide convenience and value for our guests. We hope you reconsider and give Marriott another chance in the future. Thank you for your feedback.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, room comfort
Had a great one night stay. Very clean, quiet stay that I enjoyed. Service desk was very informative at check in and check out
Stayed 1 night in Sep 2023
Response from Hotelmgmt on 31 Oct 2023
Thank you for sharing your positive experience, Alexis. It's great to know you enjoyed a clean, quiet stay and that our front desk team provided helpful service. We look forward to hosting you again on your next visit to the Cleveland area!

10/10 Excellent

Dale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from HotelMgmt on 14 Sept 2023
Dale, receiving your top score means a lot to us! Thank you and we hope to see you again soon.

10/10 Excellent

Henry, WASHINGTON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All was great! No complaints!
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on 19 Sept 2023
That's wonderful to hear, Henry! We're thrilled that you had a great experience with no complaints here at Cleveland Marriott East! If you ever have any questions or need assistance in the future, feel free to reach out. We're here to help! Until next time.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hotelmgmt on 10 Sept 2023
Thank you for rating us so highly, Robert. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotelmgmt on 6 Sept 2023
It was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area.

8/10 Good

PHILIP, KELLER

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotelmgmt on 5 Sept 2023
Thank you for taking the time to rate your stay, Philip. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Great rooms
Stayed 1 night in Sep 2023
Response from Hotelmgmt on 6 Sept 2023
We're delighted you chose to stay with us at Cleveland Marriott East, Virginia! Thank you for your wonderful comments about our service and accommodations. We can't wait to welcome you back on your next visit to the area!

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from HotelMgmt on 1 Sept 2023
What a treat to find your near-perfect score, thank you! We hope to see you back soon, Sheila.

8/10 Good

Taylar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Aug 2023
Response from Hotelmgmt on 1 Sept 2023
Thank you for your lovely review, Taylar! All of us at Cleveland Marriott East hope to see you again soon!

6/10 Okay

Ricardo

Stayed 1 night in Aug 2023
Response from HotelMgmt on 15 Sept 2023
Thank you for rating your stay. We’re sorry to hear that your experience did not quite live up to your expectations. We hope to have a chance to better impress on a future visit, Ricardo.

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beautiful, and wonderful amenities.
Stayed 1 night in Aug 2023
Response from Bradley on 26 Aug 2023
Dear Karl,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us.It is always encouraging to hear positive feedback and your comments have been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

6/10 Okay

Stacie

Travelled with family
Liked: Amenities
Nice conveniently located hotel in Beachwood, Oh. Beautiful glass shower in the bathroom and nice amenities throughout the hotel. Only necessity missing was a microwave in the room.
Stayed 1 night in Aug 2023
Response from Bradley on 26 Aug 2023
Dear Stacie,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us.It is always encouraging to hear positive feedback and your comments have been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotelmgmt on 26 Aug 2023
William, we appreciate knowing that your visit was excellent! Thank you and it would be our honor to welcome you back again.

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay east of Cleveland
We really enjoyed our stay at the Marriott Cleveland East. Comfortable rooms, friendly staff, and convenient location to the relatives we were visiting. Also appreciated the free parking.
Stayed 1 night in Aug 2023
Response from Hotelmgmt on 25 Aug 2023
Thank you for taking the time to share your positive feedback regarding your recent stay with us at the Cleveland Marriott East. We're thrilled to hear that you enjoyed our comfortable rooms, friendly staff, and the convenience of our location, especially its proximity to your relatives. We understand that amenities like free parking can make all the difference in ensuring a pleasant stay, and we're delighted that you found value in what we offer. Your satisfaction is our top priority, and your review is a testament to our team's dedication to providing our guests with an exceptional experience. We hope to have the pleasure of welcoming you back whenever your travels bring you to the Cleveland area.

10/10 Excellent

Leon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Hotelmgmt on 22 Aug 2023
We love to hear from our guests and are just thrilled you had a great time, Leon. Thank you and come back soon!

10/10 Excellent

tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay!
Stayed 1 night in Aug 2023
Response from Bradley on 19 Aug 2023
Hello Tonya,On behalf of our entire hotel team, thank you for your review of our hotel and your comment about your experience.It is always appreciated to hear positive feedback and your review will be shared with our team.I thank you for staying with us! I wish you safe travels and hope to host you again should you return to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower