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Reviews of 1000 Islands Harbor Hotel

3.5 out of 5
1000 Islands Harbor Hotel
200 Riverside Drive, Clayton, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 760 out of 981 reviews" "
Rating 8 - Good. 151 out of 981 reviews" "
Rating 6 - Okay. 49 out of 981 reviews" "
Rating 4 - Poor. 10 out of 981 reviews" "
Rating 2 - Terrible. 11 out of 981 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent hotel. Food at restaurant was delicious. Staff was very friendly & helpful
Stayed 2 nights in May 2024
Response from JoAnne on 6 May 2024
Thank you!

8/10 Good

Christine, Maspeth

Stayed 4 nights in Apr 2024
Response from JoAnne on 6 May 2024
Thank You!

10/10 Excellent

Paula

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was amazing. We initially booked a town view room but as soon as we arrived we saw the stunning lake and requested to upgrade (we wanted to pay the fee). The hostess was so nice and she upgraded us for free! The view was stunning, the room was clean, amazing service, we loved it! We recommend it and the price was unbeatable! 10 stars!
Stayed 1 night in Apr 2024
Response from JoAnne on 22 Apr 2024
Thank you for taking the time to share your experience. We hope you'll have the opportunity to return.

10/10 Excellent

Rui Fang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are like
Stayed 2 nights in Apr 2024
Response from JoAnne on 7 Apr 2024
Thank you!

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Definitely will be back. Highly recommend for a nice get-a-way.
Stayed 2 nights in Apr 2024
Response from JoAnne on 4 Apr 2024
Thank You!

10/10 Excellent

Heidi

Travelled with partner
*
Stayed 1 night in Apr 2024
Response from JoAnne on 4 Apr 2024
Thank you!

10/10 Excellent

Tonya

Excellent service. Gorgeous view!
Stayed 1 night in Apr 2024
Response from JoAnne on 4 Apr 2024
Thank You!

10/10 Excellent

Monica Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JoAnne on 2 Apr 2024
Than You!

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time in Clayton and we thoroughly enjoyed our stay at the 1000 Islands Harbor Hotel. We brought 2 of our granddaughters with us. We loved the river view from our room. The swimming pool was used every day. We enjoyed our meals in the Hotel dining room, there were good options from the kiddies menu too. The grounds were beautiful and there was lots of space for the girls to ride about on their scooters. All in all it was a wonderful stay.
Stayed 2 nights in Mar 2024
Response from JoAnne on 19 Mar 2024
Thank you for sharing your experience. It was truly a joy to watch your granddaughters head to the pool each day.

2/10 Terrible

Gary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The bar and dining room were closed by 9:00PM - on a Friday night even though the facilit dad a decent occupancy.
Stayed 1 night in Mar 2024
Response from JoAnne on 16 Mar 2024
Thank you for sharing your experience.

8/10 Good

Benjamin

Stayed 1 night in Mar 2024
Response from JoAnne on 2 Apr 2024
Thank You

6/10 Okay

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel but we continue to be disappointed with food service and short bar hours. By this I mean my herb chicken was swimming in tasteless liquid- the first few bites were good but then turned mushy. For a nice hotel and charging top prices we were also disappointed that the bar closed early and we couldn’t get a drink after 9:00 on a Friday night!! Our maid saw our do not disturb sign at 8:00 am and put a notice on the door that she couldn’t clean but even tho the sign was removed when we left at 9:09 she never returned.
Stayed 2 nights in Mar 2024
Response from JoAnne on 11 Mar 2024
Thank you for sharing your experience. We will certainly address the issues you've mentioned. Can you confirm the dates you stayed with us?

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice
Stayed 1 night in Mar 2024
Response from JoAnne on 6 Mar 2024
Thank you!

10/10 Excellent

JONATHAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place we love doing mini vacation here.
Stayed 1 night in Feb 2024
Response from JoAnne on 22 Feb 2024
Thank You!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JoAnne on 23 Feb 2024
Thank You!

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Feb 2024
Response from JoAnne on 20 Feb 2024
Thank you!

8/10 Good

Kimberly, Syracuse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but very noisy. Got woke up by a large bang that sounded like it came from upstairs but we were on top floor. Restaurant was a bit pricey. Alora, one of the check in clerks was not nice at all and even though we may not be the typical clientele, i did not appreciate having her treat me as nothing. The room was nice as we had a river view and it was nice to wake up to.
Stayed 1 night in Feb 2024
Response from JoAnne on 22 Feb 2024
Thank you for taking the time to share your experience. We appreciate your feedback and will address your issues accordingly.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JoAnne on 18 Feb 2024
Thank You!

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel on the Saint Lawrence river. Staff was excellent and the restaurant was a great experience. Easily walked into Clayton downtown. Will definitely go again. Also the robes included in the room were so good I bought one.
Stayed 1 night in Feb 2024
Response from JoAnne on 14 Feb 2024
Thank you for sharing your experience. We hope you'll have the opportunity to return.

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, the parking, the staff and the size of the rooms. Things to be aware of: the shower will change temperatures or get stuck on scalding hot for no apparent reason. The walls are not very thick, you will hear your neighbor so maybe bring ear plugs. I recommend the hotel and would stay there again if in the area.
Stayed 2 nights in Feb 2024
Response from JoAnne on 14 Feb 2024
Thank you for taking the time to share your experience. We appreciate the feedback and hope you will have the opportunity to stay with us again.

10/10 Excellent

Henry, Rensselaer

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing value for the price in the winter. Beautiful hotel in a great location. Room for improvement: the dinner menu was missing some inexpensive options and service was slow on the one night we ate there. Also the breakfast coffee was a bit weak for me. There was no bold roast option.
Stayed 3 nights in Feb 2024
Response from JoAnne on 12 Feb 2024
Thank you for taking the time to share your experience. We will certainly take into consideration and address your concerns regarding menu options and the coffee. We hope you have the opportunity to return.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fifth time coming. Just love it
Stayed 2 nights in Feb 2024
Response from JoAnne on 11 Feb 2024
Thank you!

10/10 Excellent

BYFAITH

Stayed 1 night in Jan 2024
Response from JoAnne on 21 Mar 2024
Thank you!

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
If you love loud engines this is your winter stay!
One of the loudest hotel stays I've ever had. Snowmobiles pulling right up to the doors and revving their engines for 15-20 minutes at a time. So loud it sounded like they were in the room. Room next door had several guests listening to loud music and talking loudly late and then again in the morning. Walls were very thin. Having lived in the area I should have known better than to book this hotel in winter. The snowmobile crowd is loud & rowdy. Will never do again.
Stayed 1 night in Jan 2024
Response from JoAnne on 24 Jan 2024
Thank you for taking the time to share your experience. We are sincerely sorry for the noise issues you've mentioned. Unfortunately, we cannot control outside noises from people that are not guests of the hotel. Having lived in the area, I am sure you realize we are on the seaway snowmobile trail but that does not excuse the inconsiderate behavior.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with spacious rooms and all the amenities along with above the bar service from friendly staff
Stayed 1 night in Jan 2024
Response from JoAnne on 21 Jan 2024
Thank You!

10/10 Excellent

BYFAITH

Liked: Cleanliness, staff & service, property conditions & facilities
IT WAS BEAUTY. VERY NICE HOTEL. GREAT STAFF. GREAT AMENITIES
Stayed 1 night in Jan 2024
Response from JoAnne on 21 Jan 2024
Thank You!

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JoAnne on 14 Jan 2024
Thank you

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JoAnne on 14 Jan 2024
Thank you

8/10 Good

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JoAnne on 14 Jan 2024
Thank You

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JoAnne on 7 Jan 2024
Thank you!

10/10 Excellent

ferid

Disliked: Property conditions & facilities
Pool water is not warm
Stayed 1 night in Jan 2024
Response from JoAnne on 7 Jan 2024
Thank You!

10/10 Excellent

charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
PROFESSIONALISM OF THE STAFF
Stayed 1 night in Dec 2023
Response from JoAnne on 30 Dec 2023
Thank You!

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice full service hotel in a charming town. Everything walkable. Room was very spacious and clean and we got a very good rate booking with Expedia. ($50 more if booked through the hotel). "Adirondack" type decor - slate tiles, sage coloured woodwork in cabinetry in room. No coffee maker in the room - but a coffee station was set up in the hallway near the elevators - so that did the trick. Most hotels provide a couple bottles of water in the room - this one didn't. Small thing - but we missed it. Also - even though the room was nice - I felt the bed was on it's last legs.It was okay, but after traveling for 12 days stratight - we've slept in more comfortable beds in other hotels on this trip. We didn't go for a room with a view, as we arrived in the dark and left very early the next morning - but if you are staying longer - the view is very nice! Lovely walks along the boardwalk in this town, and lots of nice shops in the area - and we had a great dinner at an Italian restaurant on the water, just a block away. Front desk staff very nice - pleasant enough one-night stay, at a great rate, off season (arrived the day after Xmas). Not sure I'd be up for the quadruple the price rates in the summer. Pricey at that time of year. But we only paid $118 US, all in for our stay. So you can't beat that. For the price we paid - very nice.
Stayed 1 night in Dec 2023
Response from JoAnne on 28 Dec 2023
Thank you for sharing your experience. We sincerely hope you will have the opportunity to return when you have more time and can enjoy the view,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JoAnne on 27 Dec 2023
Thank you!

10/10 Excellent

John M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
top notch amenities, Facilities offered luxury at a great price!
Stayed 1 night in Dec 2023
Response from JoAnne on 27 Dec 2023
Thank You!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little gem in the Thousand Islands.
Stayed 1 night in Dec 2023
Response from JoAnne on 21 Dec 2023
Thank You!

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Dec 2023
Response from JoAnne on 19 Dec 2023
Thank you!

10/10 Excellent

Arthur

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place!
Response from JoAnne on 14 Feb 2024
Thank you!

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best place to stay on the American side in the 1000 Islands! Very clean, very modern, and walking distance to everything in the village of Clayton.
Response from JoAnne on 11 Feb 2024
Thank you!

10/10 Excellent

Prince

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The second time my wife and I stayed here and we absolutely love it!! We stay during the off season and it is quiet, romantic, and the perfect chance to unwind and marvel at the beautiful surroundings. Suggestion....go for the upgrade to the Admiral Suite! You won't regret it!
Stayed 2 nights in Dec 2023
Response from JoAnne on 9 Dec 2023
Thank you for taking the time to share your experience. We hope you get the opportunity to return.

6/10 Okay

anne, jordan

Travelled with family, Travelled with group
I have stayed here for the Christmas parade for the past 10 years I stay 2 nights and this year the room rate doubled in price . I understand increasing but from 200 to 400 a night. You also need more luggage carts as waiting over an hour for one is in acceptable for 400 a night
Stayed 2 nights in Dec 2023
Response from JoAnne on 9 Dec 2023
Thank you for your feedback. We will certainly address the issues mentioned.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from JoAnne on 9 Dec 2023
Thank You

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had stayed five years previous. Then it was excellent. I woukd not say that now. Half hour for water to get hot water. Clogged sink and last day toilet started leaking. I am in no hurry to return. We also did the Thanksgiving buffet. Food was cold. Found a chunk of metal in the mashed potatoes that we told the server. Not the best memories made.
Stayed 2 nights in Nov 2023
Response from JoAnne on 4 Dec 2023
Thank you for sharing your experience. We will certainly address the issues you've mentioned.

6/10 Okay

CINDY

Liked: Cleanliness, staff & service, room comfort
Check your shower BEFORE you unpack
We experienced plumbing issue with a faulty shower faucet— no hot water. The fixture wasn’t installed correctly, hot/cold disk spun around- desk girl was helpful
Stayed 1 night in Nov 2023
Response from JoAnne on 24 Nov 2023
We apologize for the plumbing issue you experienced. We will look into this to be sure it was addressed.

10/10 Excellent

Roy

Like a grand hotel from years ago. Wonderful!
Stayed 1 night in Nov 2023
Response from JoAnne on 16 Nov 2023
Thank you!

10/10 Excellent

Nieves

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately there was construction with heavy equipment repairing the walkway down by the water.
Stayed 2 nights in Nov 2023
Response from JoAnne on 16 Nov 2023
We apologize for the inconvenience. There is a very small window of opportunity to do outside repairs or updates in the north country.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and service
Stayed 1 night in Nov 2023
Response from JoAnne on 14 Nov 2023
Thank You!

10/10 Excellent

Ninfa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from JoAnne on 14 Nov 2023
Thank You!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from JoAnne on 8 Nov 2023
Thank You!

4/10 Poor

tim

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I felt like the staff wasn’t very friendly at all, and we were woken up at six in the morning by a staff member leaf blowing outside
Stayed 1 night in Oct 2023
Response from JoAnne on 5 Nov 2023
We apologize for your negative experience at our property. We hope you will give us another opportunity.