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Reviews of Residence Inn by Marriott Cincinnati North/West Chester

3 out of 5
Residence Inn by Marriott Cincinnati North/West Chester
6240 Mulhauser Road, West Chester, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 158 out of 254 reviews" "
Rating 8 - Good. 69 out of 254 reviews" "
Rating 6 - Okay. 15 out of 254 reviews" "
Rating 4 - Poor. 6 out of 254 reviews" "
Rating 2 - Terrible. 6 out of 254 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Danyell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and spacious. Kitchen had utensils and cookware available for use.
Stayed 2 nights in Apr 2024

8/10 Good

Qingzhu

Stayed 4 nights in Apr 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Samia

Stayed 2 nights in Dec 2023

2/10 Terrible

Ernest

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Christina

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel room space, pool/hot tub area and breakfast area
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Stayed 2 nights in Sep 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2023

6/10 Okay

Christopher

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This property looks like it was amazingly beautiful when built and set up but lack of proper maintenance has left it in need of some tlc.
Stayed 1 night in Sep 2023

10/10 Excellent

Tangie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff didn't want to rent me for another night. I felt some type of way
Stayed 1 night in Aug 2023

8/10 Good

Shasta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Julie Choplin, Glendale

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk people. Very helpful with getting loud people to stop making noise after hours.
Stayed 4 nights in Jul 2023

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Although there was an error in their system at our check in time, they made a lot of effort to make things right. Special thanks to Cindy and Ashley for all of their help. They took great care of us and were kind personable.
Stayed 5 nights in Jun 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad breakfast
The only negative was the breakfast. It was open an hour and everything warm was empty. The only employee never filled anything while we were down there
Stayed 1 night in May 2023

10/10 Excellent

Alisha

Stayed 1 night in Mar 2023

10/10 Excellent

Terrence

Stayed 2 nights in Dec 2022

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Samia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant and accommodating!
Stayed 1 night in Dec 2022

8/10 Good

Eric, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay clean and staff was awesome
Stayed 2 nights in Sep 2022

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great girls Slumber party
Just a girls night
Stayed 1 night in Oct 2022

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet suite with very comfortable bed. Kitchen was stocked with everything needed for my stay. Complimentary breakfast was just the cherry on top!
Stayed 1 night in Sep 2022

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight with kids
Nice place with indoor pool and hot tube. Breakfast was good with a lot to choose from.
Stayed 1 night in Sep 2022

6/10 Okay

Neesha

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Leak in bathroom sink. Poor house cleaning services
Stayed 5 nights in Aug 2022

8/10 Good

Jean W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property in nice area.
Stayed 1 night in Jul 2022

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Jun 2022

8/10 Good

Michelle, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

8/10 Good

nancy a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Kandas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two main guys up front were absolutely amazing. I cant remember their names but they were the best. Anything i had to ask them they were right there with the best answers they could give me. I appreciate them.
Stayed 2 nights in Apr 2022

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Caring and professional team members. Immaculate. Everything you need is right there or within a few blocks. Highly recommend!
Stayed 7 nights in Apr 2022

8/10 Good

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Mar 2022

10/10 Excellent

Michelle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was amazing one of the best hotels I have been too in awhile.
Stayed 3 nights in Feb 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A good place for family gathering
Convenient to dining and shopping. Quiet considering location. Weekend cleaning was less than acceptable.
Stayed 2 nights in Feb 2022

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our visit
The staff was super nice, very friendly, everything was very clean
Stayed 1 night in Sep 2021

8/10 Good

Jamil

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

4/10 Poor

Brandon

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Got there get our room keys my kids laid in bed and the bed was wet, I went and felt it and it was indeed wet and smelled like urine. We got another room and that room was decent, but when we went to the pool the water was dirty and the hot tub didn’t work totally disappointed as my kids love to swim.
Stayed 1 night in Aug 2021

10/10 Excellent

crystal l

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious, cozy and clean. I would highly recommend staying here. The staff was friendly and helpful.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is as pictured...very clean, nice and comfy!
Stayed 2 nights in Jul 2021

8/10 Good

Maricel

Travelled with family
Liked: Property conditions & facilities, room comfort
Convenient
My family’s stay in Residence Inn by Marriot was good. They didn’t clean our room for five days due to Covid in which understandable. Overall we enjoyed our stay. The Jacuzzi, swimming pool and free breakfast is always a plus.
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable good breakfast
Stayed 1 night in Jul 2021

6/10 Okay

Nancy

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
I was very disappointed with the cleanliness of our room. All the trash cans (4 in all) were filthy inside. Sticky stuff in the bottom. There was pieces of lettuce and coffee grounds in one of the kitchen cans. The shower curtain was filthy, as was the bathtub. There was hair on shower wall and behind bathroom door. The bedspread had blood on it. The staff was rather snooty.
Stayed 3 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was not cleaned apart from the beds made. Operating during covid, I expected so much cleaner. Borders dangerous how bad it was.shower had soaps left in the shower, grimy kitchen area, etc. Told staff and they said they would tell housekeeping to do better 🙄 air filter was visible and obviously not changed in a very very long time. Expected better from a Marriott. Don’t think I’ll try them anymore.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was super friendly. Our air however did not work.
Stayed 1 night in Jun 2021

10/10 Excellent

LISA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed, limited breakfast:(
Super helpful staff! Clean and updated decor. Comfortable beds! Still wondering when the breakfast will not be so limited as many hotels have moved past the “Covid” reason for limiting options. Hoping Marriott changes to normal breakfast options soon. The hotels around this one already have so we are now choosing to stay there as price is similar.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Residence Inn was very good. The staff were very kind and friendly! This hotel was very clean, I saw the staff clean the counters and surfaces, a very well done to protect me and the other guests. Breakfast was ok, just what you'd expect at a normal hotel. I stayed here for moving purposes. If you are looking for an expectational place to stay, I would recommend this place!
Stayed 28 nights in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
My room was not ready upon arrival and the cledj was not really friendly about it I did not get checked in until almost 4pm. The clerk was not really apologetic about it I had to ask about a late checkout since I checked in an hour late! The pool heater was out which made the water very cold so we had to walk next door to the courtyard to swim. I have stayed here before And had a much better experience than I did this time
Stayed 1 night in Apr 2021

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay!
Staff were phenomenal! Hotel was beautiful and clean. Only the pull out couch smelled of mildew pretty terrible, so the kids slept on the floor instead. Definitely will stay again, however will get a room with two beds or two separate rooms. Otherwise, fantastic stay!
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice and clean bug free! Kitchen in suite was a big plus! Would definitely stay again.
Stayed 1 night in Jan 2021