Terrace/patio

Reviews of LivINN Hotel Cincinnati / Sharonville Convention Center

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 616 out of 1222 reviews" "
Rating 8 - Good. 318 out of 1222 reviews" "
Rating 6 - Okay. 139 out of 1222 reviews" "
Rating 4 - Poor. 57 out of 1222 reviews" "
Rating 2 - Terrible. 92 out of 1222 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice room for the price.
Stayed 1 night in May 2024

10/10 Excellent

Erica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

CINDY

Travelled with family
Check in I had to wait 10 min til person returned to desk.
Stayed 1 night in May 2024

2/10 Terrible

Treva

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was no clean and unsafe. Reservation was for accessible room which we did not get. Spouse was not able to stay with us. Water in bathroom was never fixed so unable to take a shower
Stayed 2 nights in May 2024
Response from Kay on 20 May 2024
Your feedback is disheartening it's always our goal to provide all of the amenities and services our guests would expect in a great stay. From your comments, it's clear we missed the mark for you, and for that, we sincerely apologize. Our team will review your feedback to see how we can improve and we hope for another chance to change your perception of us. On behalf of the entire team, we wish to extend our sincerest apologies to you and would love an opportunity to speak directly so we may learn more about your interaction and work toward restoring your trust. We’re sorry for the inconvenience and look forward to hearing from you soon.

10/10 Excellent

sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful night stay
Stayed 1 night in May 2024
Response from Kay on 20 May 2024
Thank you Sharon! We never take a top score for granted and we’re pleased to find that your lasting impressions of us are so high. We hope to welcome you back through our doors in the future!

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fairly nice staff
Stayed 2 nights in May 2024
Response from Kay on 20 May 2024
Thank you Danny for your high recommendation of LivINN of Sharonville. We are glad you had an excellent stay and were pleased with your accommodations. The pleasure would be ours to welcome you back!

8/10 Good

Arleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean. Conveniently has some restaurants in walking distance?
Stayed 1 night in May 2024
Response from Kay on 20 May 2024
We never take a top score for granted and we’re pleased to find that your lasting impressions of us are so high. We hope to welcome you back through our doors in the future!

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bed were amazing!! Pool and fire pit area was awesome! Staff was friendly
Stayed 1 night in May 2024
Response from Kay on 16 May 2024
Thank you for your high recommendation of LivINN of Sharonville. We are glad you had an excellent stay and were pleased with your accommodations. The pleasure would be ours to welcome you back!

6/10 Okay

Emily

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Easy booking. The evening desk clerk was nice but any other shift the clerk wasnt anywhere to be found. Pool area was nice but the pool was murky with a bunch of bugs in the pool. Beds were comfortable and the room was clean. We only stayed 2 nights so housekeeping was upon request but when i went to the front to request we nevwr recieved service. Overall stay was a 3 star
Stayed 2 nights in May 2024
Response from Kay on 20 May 2024
Your feedback is disheartening it's always our goal to provide all of the amenities and services our guests would expect in a great stay. From your comments, it's clear we missed the mark for you, and for that, we sincerely apologize. Our team will review your feedback to see how we can improve and we hope for another chance to change your perception of us. On behalf of the entire team, we wish to extend our sincerest apologies to you and would love an opportunity to speak directly so we may learn more about your interaction and work toward restoring your trust. We’re sorry for the inconvenience and look forward to hearing from you soon.

8/10 Good

D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice. Facilities were clean. Breakfast was good. Wish we had more towels in our room it was only stocked for two. But getting more wasn't an issue. We did have a minor issue with the shower curtain it was almost to short to properly close, but that is nitpicking. Hh
Stayed 2 nights in May 2024
Response from Kay on 20 May 2024
Your kind words mean the world to us! Thank you and we hope to have the pleasure of welcoming you back again soon.

4/10 Poor

Joel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Old, run down - smelly. Not anywhere close to Expedia’s rating. Would Not stay there again!
Stayed 2 nights in May 2024
Response from Kay on 20 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At LivINN we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. We would welcome the opportunity to host you once more to change your impression.

6/10 Okay

Joel

Travelled with family
Disliked: Property conditions & facilities
Old, neglected hotel with a chemical smell from too many cleaning products. Not anywhere close to how Expedia rates this hotel. Was very disappointed for the price. I do not recommend this hotel.
Stayed 1 night in May 2024
Response from Kay on 17 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At LivINN we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. We would welcome the opportunity to host you once more to change your impression.

4/10 Poor

Lincoln

Travelled with family, Travelled with partner
Liked: Cleanliness
There were people from various rooms that were making sleep next to impossible because of the noise they were mking. Doors slamming, kids running through the halls, loud talking, music and more. Worst hotel stay ive had in awhile.
Stayed 2 nights in May 2024
Response from Kay on 20 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At LivINN we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. We would welcome the opportunity to host you once more to change your impression.

4/10 Poor

Abigail

Travelled with partner
Liked: Cleanliness, amenities
Was told one price on Expedia and got to the hotel and was charged roughly $40 more.
Stayed 1 night in May 2024

4/10 Poor

Anne

Travelled with family
Disliked: Cleanliness, staff & service, amenities
ust now on Google This hotel has potential, if it wasn’t for the service and certain workers. I came to Cincinnati for my graduation with my 3 kids, husband, parents and sister. I booked two rooms and stood from Thursday-Monday (long stay). Being that I had my 3 kids with me, the room did tend to get very messy so I requested the second day if they can come clean my room while we were out touring. When we got back to the hotel, no one has came to clean the room. I asked again to the front desk if they can come clean, I also asked the cleaning ladies. I was told they were going to come…NOTHING. Sunday evening, I told a nice young lady at the front- different girl from the morning, about the situation. Unfortunately, the cleaning crew had left already and she had no choice but to offer me clean towels, sheets, garbage bags. My husband and I had to throw out the garbage ourselves, put new garbage bag, change the sheets, pillow cases and put all the dirty stuff in another bag for them to take. Once again, not the girl’s fault. I blame the cleaning crew who were literally there all day not doing their job. And the girl from Sunday morning who I complained to and did nothing to help me. To add insult to the injury, when we checked in we were told breakfast ended at 10am- no one told us the times changed during weekdays so we woke up today on our last day to get breakfast before checking out, the time was 9am. When we got there , the kitchen lady who was there had put away all the
Stayed 2 nights in May 2024
Response from Kay on 12 May 2024
Your feedback is disheartening it's always our goal to provide all of the amenities and services our guests would expect in a great stay. From your comments, it's clear we missed the mark for you, and for that, we sincerely apologize. Our team will review your feedback to see how we can improve and we hope for another chance to change your perception of us. On behalf of the entire team, we wish to extend our sincerest apologies to you and would love an opportunity to speak directly so we may learn more about your interaction and work toward restoring your trust. We’re sorry for the inconvenience and look forward to hearing from you soon.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place close to highway. Lots of options for dining. Many options for breakfast (included in room price)
Stayed 1 night in May 2024
Response from Kay on 12 May 2024
We love to see those 5-stars and hope you come back soon for another memorable stay with us at LivINN of Sharonville!!

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again.
Stayed 2 nights in May 2024
Response from Kay on 12 May 2024
We are so glad you enjoyed your stay and look forward to seeing you next time!

10/10 Excellent

SHANNON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024
Response from Kay on 12 May 2024
We appreciate you so much for your glowing review of LivINN of Sharonville. We are delighted you had an excellent stay and our team exceeded your expectations. We will be sure to share your kind words with our team. We hope to see you again the next time you are visiting the area!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kay on 12 May 2024
Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future!

10/10 Excellent

Caireen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast
Stayed 1 night in May 2024
Response from Kay on 12 May 2024
We never take a top score for granted and we’re pleased to find that your lasting impressions of us are so high. We hope to welcome you back through our doors in the future!

8/10 Good

Greta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and presentation of the lobby. Staff was friendly.
Stayed 1 night in Apr 2024
Response from Kay on 12 May 2024
We appreciate you so much for your glowing review of LivINN of Sharonville. We are delighted you had an excellent stay and our team exceeded your expectations. We will be sure to share your kind words with our team. We hope to see you again the next time you are visiting the area!

10/10 Excellent

Lindsay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just staying the night but staff was lovely and clean rooms.
Stayed 1 night in Apr 2024
Response from Kay on 12 May 2024
Your kind words mean the world to us! Thank you and we hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Bruce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it felt very comfortable, we enjoyed the devotional books in the room
Stayed 1 night in Apr 2024
Response from Kay on 28 Apr 2024
We never take a top score for granted and we’re pleased to find that your lasting impressions of us are so high. We hope to welcome you back through our doors in the future!

8/10 Good

Apolonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and made the check in and check out experience nice. I like that the site takes noise seriously as I am a light sleepier. Breakfast food was delicious with plenty of seating. Great for our one night stay.
Stayed 1 night in Apr 2024
Response from Kay on 28 Apr 2024
We love to see those 5-stars and hope you come back soon for another memorable stay with us at LivINN of Sharonville!!

10/10 Excellent

steve

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from Kay on 26 Apr 2024
Thank you for your high recommendation of LivINN of Sharonville. We are glad you had an excellent stay and were pleased with your accommodations. The pleasure would be ours to welcome you back!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kay on 26 Apr 2024
We never take a top score for granted and we’re pleased to find that your lasting impressions of us are so high. We hope to welcome you back through our doors in the future!

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LivINN Team on 23 Apr 2024
We never take a top score for granted and we’re pleased to find that your lasting impressions of us are so high. We hope to welcome you back through our doors in the future!

2/10 Terrible

Eric

Apparently there was a mix up with my phone number and reservation. I tried to check in and they said that they tried to call me about my check-in and it was not my number that they tried to call therefore they did not have a room for me very unhappy.
Stayed 1 night in Apr 2024
Response from LivINN Team on 23 Apr 2024
Thank you for taking the time to share your recent experience with us. Our entire LivINN team genuinely cares about our guests and we hope you understand that this surprising lapse in courteous service is not on par with our normal standard of care. On behalf of the entire team, we wish to extend our sincerest apologies to you and would love an opportunity to speak directly so we may learn more about your interaction and work toward restoring your trust. However, per your confirmation we authorize cards on file at 4pm. If it declines, we reach out and give you until 6pm. The number you had on file is what you entered when you booked the reservation through this third party. You did not return our calls and therefore the reservation was cancelled due to nonpayment. We’re sorry for the inconvenience and look forward to hearing from you soon.

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time to stay at this location. Although it was just an over night stay, we have no negative things to mention about this location. Front desk staff, Terrance, gave me a compliment and met us with a smile. Even though it was busy he was happy to help us check in. Our room was clean as was the entire facility. We would stay would stay here again.
Stayed 1 night in Apr 2024
Response from LivINN Team on 23 Apr 2024
We appreciate you so much for your glowing review of LivINN of Sharonville. We are delighted you had an excellent stay and our team exceeded your expectations. We will be sure to share your kind words with our team. We hope to see you again the next time you are visiting the area!

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything
Stayed 1 night in Apr 2024

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well kept up and clean. It was in walking distance of our venue. We could just park at the hotel and walk to the convention center.
Stayed 2 nights in Apr 2024
Response from LivINN Team on 23 Apr 2024
Thank you for your high recommendation of LivINN of Sharonville. We are glad you had an excellent stay and were pleased with your accommodations. The pleasure would be ours to welcome you back!

6/10 Okay

Jeron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was cool
Stayed 1 night in Apr 2024
Response from LivINN Team on 23 Apr 2024
Thank you for your rating! We look forward to welcoming you again soon.

10/10 Excellent

Karen M

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly. Buffet breakfast, eating area clean, comfortable seating, ability to plug in cell phone, laptop etc.
Stayed 1 night in Apr 2024
Response from LivINN Team on 15 Apr 2024
Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future!

8/10 Good

Ayiesha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The woman who checked us in was nothing short of extraordinary. She was very sweet, patient and polite. There was a faint bleach smell that seemed to always linger . Not the hotels fault but also a dog that woke me up a couple doors down from ours.
Stayed 2 nights in Apr 2024
Response from LivINN Team on 15 Apr 2024
We appreciate you so much for your glowing review of LivINN of Sharonville. We are delighted you had an excellent stay and our team exceeded your expectations. We will be sure to share your kind words with our team. We hope to see you again the next time you are visiting the area!

8/10 Good

Morris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LivINN Team on 15 Apr 2024
Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future!

2/10 Terrible

Muadh

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff and members 😬
Stayed 1 night in Apr 2024
Response from LivINN Team on 11 Apr 2024
Thank you for taking the time to rate your recent stay with us here at LivINN of Sharonville. We wish we had more details to understand the reason for your rating and would welcome the opportunity to host you once more to change your impression.

10/10 Excellent

Renelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent....they have pool hours for adults...Very unique place would definitely stay there again
Stayed 2 nights in Apr 2024
Response from sam on 9 Apr 2024
We love to see those 5-stars and hope you come back soon for another memorable stay with us at LivINN of Sharonville!!

8/10 Good

Cheryl

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 3 nights . Pool was nice although we were told after 10 pm it was adults only in the pool area . And a bunch of kids were in there around 11 pm splashing and we just left because we couldn't enjoy the saposed adult time.
Stayed 3 nights in Apr 2024
Response from sammya on 9 Apr 2024
Thank you for the high rating, we’re glad to know your stay was enjoyable. We hope you’ll visit us again in the future!

10/10 Excellent

Trici

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from sammya on 9 Apr 2024
We love to see those 5-stars and hope you come back soon for another memorable stay with us at LivINN of Sharonville!!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy my stay.
Stayed 7 nights in Mar 2024
Response from sam on 9 Apr 2024
We love to see those 5-stars and hope you come back soon for another memorable stay with us at LivINN of Sharonville!!

8/10 Good

ALISON

Travelled with family and small children
This hotel is great! The staff were very friendly and helpful. Room was clean. The reason I did not give it a 5 star overall was the pool. It’s very nice and I love the fire pits, but the water was very cloudy and the water was too cold for me to stay in. We stayed here once before and the pool was advertised as heated, but the water was like ice on that trip. This time, I did not see that it was advertised as heated, and while it wasn’t as cold as the first time, I feel like a heater would be a great investment.
Stayed 1 night in Mar 2024
Response from sammya on 6 Apr 2024
We are so glad you enjoyed your stay and look forward to seeing you next time!

10/10 Excellent

Patricia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean nice hotel
Response from sammya on 6 Apr 2024
We are so glad you enjoyed your stay and look forward to seeing you next time!

10/10 Excellent

Frank

Liked: Cleanliness
Convenient to all bars and shopping plots
Stayed 1 night in Mar 2024
Response from LivINN Team on 5 Apr 2024
We never take a top score for granted and we’re pleased to find that your lasting impressions of us are so high. We hope to welcome you back through our doors in the future!

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LivINN Team on 5 Apr 2024
We never take a top score for granted and we’re pleased to find that your lasting impressions of us are so high. We hope to welcome you back through our doors in the future!

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Completely filthy. Unprofessional staff.
Stayed 1 night in Apr 2024
Response from sammya on 5 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At LivINN we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. We would welcome the opportunity to host you once more to change your impression.

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay clean and tidy.
Stayed 1 night in Apr 2024
Response from sam on 5 Apr 2024
We love to see those 5-stars and hope you come back soon for another memorable stay with us at LivINN of Sharonville!!

10/10 Excellent

crystal

Travelled with family
Liked: Amenities
Staff is Awesome 😊
Stayed 4 nights in Mar 2024
Response from sammya on 2 Apr 2024
Thank you for the 5 out of 5 review we hope to see you soon !

8/10 Good

Jakelin

Stayed 1 night in Feb 2024
Response from sam on 2 Apr 2024
Thank you for the 4 out of 5 review if there is anything we can do to make your next stay better let us know!

10/10 Excellent

Troy

Travelled with family
Liked: Amenities
Hotel was very clean, and they had an awesome continental breakfast the next morning! This location is really close to a lot of restaurants.
Stayed 1 night in Mar 2024
Response from LivINN Team on 1 Apr 2024
We never take a top score for granted and we’re pleased to find that your lasting impressions of us are so high. We hope to welcome you back through our doors in the future!

8/10 Good

Elaine

Stayed 1 night in Mar 2024
Response from LivINN Team on 1 Apr 2024
Thank you for your high recommendation of LivINN of Sharonville. We are glad you had an excellent stay and were pleased with your accommodations. The pleasure would be ours to welcome you back!