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Reviews of La Quinta Inn & Suites by Wyndham Cincinnati NE - Mason

2.5 out of 5
La Quinta Inn & Suites by Wyndham Cincinnati NE - Mason
9918 Escort Dr, Mason, OH

Reviews

7.0

Good

Rating 10 - Excellent. 287 out of 1005 reviews" "
Rating 8 - Good. 257 out of 1005 reviews" "
Rating 6 - Okay. 186 out of 1005 reviews" "
Rating 4 - Poor. 124 out of 1005 reviews" "
Rating 2 - Terrible. 151 out of 1005 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

The pool was warm with beautiful rotating lights. Hot tub was hot as it should be. Beds are high but comfortable, we slept well.Breakfast had a good assortment of hot and cold foods. Bagels, muffins, cereals with milk, oatmeal, yogurts, bananas or apples. Eggs, bacon , sausages, sausage gravy , biscuits, waffles, toast, peanut butter , cream cheese,juices,etc. A welcoming attendant on hand making sure everything stayed stocked until breakfast hours were over. Coffee all day.The staff were very friendly and polite,concerned everything was good with our stay. If back in the area we definitely want to book here again.
Stayed 4 nights in May 2024

10/10 Excellent

Savannah

Business traveller
Liked: Staff & service
Very nice would def stay again
Stayed 1 night in May 2024

8/10 Good

Marissa

Liked: Cleanliness, amenities, property conditions & facilities
N/a

2/10 Terrible

Logan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Jacqueline

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Upon entering my room during check-in our comforter had noticable stains all over it. I was rather disgusted that the cleaning staff knowingly (no way they could have missed the large orange colored stains on the white comforter).
Stayed 1 night in May 2024

8/10 Good

Dominic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what I anticipated it to be. Economical, clean and no hassle.
Stayed 1 night in May 2024

10/10 Excellent

Makayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great weekend at the hotel. Was very clean and comfortable. Was reading reviews about the towels but we had no issues. Pool towel are now at the front desk which I think is very fair. Very clean very nice. The only “issue” is the pool was very cold but we had a great time in the hot tub
Stayed 2 nights in Apr 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Some areas need painted and work done
Stayed 1 night in May 2024

6/10 Okay

George

Travelled with pets, Travelled with partner
Liked: Staff & service
Location was was convenient
Stayed 1 night in May 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Brittney

Liked: Staff & service
Hotel is great my family and I love coming there..just need a little bit more cleaning in the bathrooms there’s a lot of hair on the walls in the shower I usually have to clean the shower before we get in
Stayed 1 night in May 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa, Eatonton

Travelled with family
Liked: Cleanliness, staff & service
Nice stay, thanks!
Stayed 1 night in Apr 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here multiple times and never been disappointed.
Stayed 1 night in Apr 2024

2/10 Terrible

Charles, Chattanooga

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This is a terrible hotel. It is not very clean. It smells like cigarette smoke everywhere. They do not have enough towels for all of the rooms. It is very loud (including dogs barking and people yelling) at all hours
Stayed 2 nights in Apr 2024

8/10 Good

Trent

Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed there 2 nights, Friday and Saturday. First off, it's nextdoor to a Hooters, so it was pretty noisy in the evening time. Room was nice, and clean. I had the king suite. There was an ant issue tho. Besides that, the only real complaint was the pool area. The painted concrete was peeling and will stick to your feet and then when you get in the pool, it goes with you. The water was greenish, but had a high chlorine smell and feel, so not sure what the issue was. The windows around the pool area had algae/or mold around them. Other than that, the stay was nice. The breakfast was a huge plus, eggs, sausage, waffles, oatmeal, yogurt, cereal, muffins, toast, bagels. I'd stay there again, prob wouldn't use the pool unless it was cleaner.
Stayed 2 nights in Apr 2024

4/10 Poor

Cinthya

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They didn’t clean the room every day. The toilet was very dirty and in the sink the water didn't go away. They don’t have enough towels in the bedroom and the carpet in the hall way was very dirty. The room door was stocked in the frame.
Stayed 3 nights in Apr 2024

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean. Staff was nice I’d stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating and no issues. Everything was clean and the breakfast was outstanding. Only thing to reccommend is re painting the pool area bc it is flaking off terribly. Other than that, it was a great value for a fun spring break activity for the kids to have an indoor pool/hot tub!
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
I’ll definitely go back
Stayed 2 nights in Mar 2024

2/10 Terrible

Kelsey

Travelled with partner
Room was EXTREMELY dirty and smelled terrible of smoke and musty water. The pool area was so nasty. It had food and wrappers everywhere. The water in the pool and hot tub was gross as well. Im so disappointed that I wasted my money here.
Stayed 1 night in Mar 2024

10/10 Excellent

cari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Nicole, Millfield

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very run down and dirty. No blow dryer in room, not enough pillows or towels for the occupants. Only had two towels in a room for 4. When I asked for more, I was told they didn't have any more to give. He couldn't even offer me a hand towel or pool towel for our kidos to dry off with. They only thing they had extra was washcloths. Not enough pillows for occupants. I asked for three extra (they are 5X5 square pillows btw), they only had one and no pillow cases so he gave me a full size sheet to wrap around the pillow. Pool was green and smelly and most of the paint has chipped off of the pool are floor. No pool towels available for most or our stay as well. I had to play white noise on my phone to drown out the road noise from the thin window in our room. It was one of the worst hotel stays we have ever had.
Stayed 2 nights in Mar 2024

2/10 Terrible

Brittany

Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

It was nice
Stayed 2 nights in Mar 2024

6/10 Okay

Goldie, West Chester

Travelled with family
Liked: Staff & service
Na
Stayed 2 nights in Mar 2024

6/10 Okay

Jennifer

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Upon arrival, check in was a breeze. The room itself was older, the carpet, tub, and bedding all showed wear and could have used a thorough cleaning. However, it was not dirty. We only had 3 towels so I asked for more at the front desk and was I d Formed there were non but I could grab some of the smaller pool towels. No biggie. Pool facility was very worn down, paint peelings sticking to wet feet from the ground and some guests were hosting a birthday party so there was wrappers and parts of cupcakes on the floor. The pool and hot tub seemed clean enough otherwise. All the furniture should be replaced. Rusty, moldy and chairs missing pieces. Breakfast was pretty good. Lots of variety and hot options. No one came to clean up the room on the second day. Just annoying because the trash wasn’t emptied and we didn’t have space to hang up all the towels so they were getting gross. Shortage of towels for swimming the second night but we made due. The next morning after breakfast I asked if there were towels for swimming and was told a load was finishing in 20 minutes but they were out until then. We let the kids swim and came to grab towels 45 minutes later to be told there were zero towels for us to use….no pool, hand, bath or any towels period. So our kids got out of the pool, dripped going to our room and we used the same towels again. How can you not have any towels for a weekend??? Laundry was on site so why weren’t things being washed for guests to use?
Stayed 2 nights in Mar 2024

10/10 Excellent

Raghav, Lewis Center

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Had a good stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff seems like a good normal caring person .
Stayed 1 night in Mar 2024

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities
This place was decent. The room was average and it was clean. Unfortunately the pool was closed for repair so my kids were a little bummed. The breakfast was good with lots of variety. The gentleman at the front desk was great and the lady at breakfast was so kind. Went out of her way for my kids!
Stayed 1 night in Mar 2024

6/10 Okay

Trisha

Liked: Cleanliness, staff & service
Mike was great. The pool is small
Stayed 1 night in Mar 2024

6/10 Okay

Rochelle

Liked: Staff & service
It was good enough for a 1 night stay. When we turned on the light in the bathroom, the vent automatically comes on. Well... it filled the bathroom with a weed like odor. Also, the guest were quite noisy, but that is not at the fault of the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Glenda

Stayed 1 night in Mar 2024

10/10 Excellent

DEBORAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super nice! The rooms were very nice! The breakfast was AMAZING (biscuits and gravy, sausage, eggs, toast, beagles, waffles, muffins, yogurt and etc). The only thing I would change about the hotel room was the lighting in the bathroom mirror area as the lighting was very dim in that area. We didn't use the pool but we looked at that area and it looked nice. It was great that they had a washer and dryer on the 4th floor so I was able to wash my daughters soccer uniforms between games over the weekend. This hotel is located in a great area that is convenient to get to different soccer fields, restaurants and shopping areas. You get A LOT with this hotel for the low cost it is to stay.
Stayed 2 nights in Feb 2024

4/10 Poor

Stephanie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hottub was lukewarm, cooler than bath water and filthy. A tan color was the water. Thw place was filthy, there was stains on the bed comforters, hair on the floor in the bathroom. We were only there dor one night and only there to sleep pretty much or else we woule have went elsewhere.
Stayed 1 night in Feb 2024

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool

8/10 Good

Janetta

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room smelled like smoke, but the hotel was perfect for the price. The breakfast was nice.
Stayed 2 nights in Feb 2024

8/10 Good

mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great the front desk helped me out Friday night when we checked in because our first room the beds weren't made and it didn't look like it was clean very well so they switched us to another room well then the keys didn't work for that room so they switched us to a third room and we had a good time and really enjoyed it I will definitely be coming back
Stayed 2 nights in Feb 2024

8/10 Good

Johnathan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
La Quinta Mason is eh
When we first arrived we had an issue with payment due to a refundable deposit hotels.com hadn't told us of. Then the room we got had no heat in the middle of winter. They switched our room within an hour of being notified. To then discover that the heat was working, the fridge/freezer was not. So we chose to keep a cooler rather than changing rooms again. Seems like a lovely place held together with bandaids. Breakfast was the highlight of our stay, very good free breakfast!
Stayed 3 nights in Feb 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free Hot breakfast included and the staff was friendly

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jami

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Tammy

Stayed 1 night in Feb 2024

6/10 Okay

Jessica

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Gabi

Disliked: Cleanliness, staff & service, property conditions & facilities
Our bedding wasn’t just stained but visibly dirty. Both queen beds were nasty.
Stayed 1 night in Feb 2024

4/10 Poor

Lloyd

Disliked: Cleanliness, property conditions & facilities
The property is dated and shows it. Elevator hard to get cart into. Narrow hallways. Poor job on repaint. Dirty non functioning vent fan in bathroom without a cover. Deinstalled ceiling fan can still see dirt tracks on popcorn ceiling. Patched ceiling without repainting. Sliding window off track won’t close.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Logan

Liked: Amenities
Great

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Feb 2024