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Reviews of Holiday Inn Express & Suites Cincinnati-N/Sharonville, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Cincinnati-N/Sharonville, an IHG Hotel
11160 Dowlin Dr, Sharonville, OH

Reviews

7.8

Good

Rating 10 - Excellent. 202 out of 486 reviews" "
Rating 8 - Good. 142 out of 486 reviews" "
Rating 6 - Okay. 60 out of 486 reviews" "
Rating 4 - Poor. 45 out of 486 reviews" "
Rating 2 - Terrible. 37 out of 486 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Brad

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Richard

Eiedi
Stayed 1 night in Mar 2024

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Donna

Travelled with family
Liked: Amenities
comfortable bed and congenial staff
Stayed 1 night in Jan 2024

2/10 Terrible

Haamid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is old and out dated.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tyrone

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Janet

Stayed 1 night in Dec 2023

10/10 Excellent

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Melinda

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Indoor pool is unusable
This was our second stay at this property and will be our last. Although the property was clean and comfortable, the indoor pool was freezing. We have two young children and were staying in Cincinnati in December. We specifically chose a hotel in this location with an indoor pool for our children. When we inquired at the front desk, we were told the heater was broken. Even the air in the pool room was freezing and the lights were off. They clearly did not expect anyone to use that pool. Additionally, the shower handle did not work properly. You could only get hot water with handle in one spot. We booked this as non-refundable room two months in advance. We checked in and then promptly visited a local attraction, arriving back at the hotel after 11. We did not discover the pool temperature or shower handle problems until after breakfast the next morning or we would have considered going to another hotel in the vicinity. If you just need a clean place to sleep, this hotel would be good. If you're traveling with kids and need something to pass the time, I would look elsewhere.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, quiet. Breakfast was very good :) Definitely recommend :)
Stayed 1 night in Nov 2023

8/10 Good

Jennifer

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

WILLIAM

Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay Friendly staff.
Stayed 3 nights in Oct 2023

4/10 Poor

Alyson

Disliked: Staff & service
Staff was so rude and did not accommodate little things like an extra blanket without trying to “make a point”.
Stayed 3 nights in Sep 2023

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
Checked in a bed begs (photo proof). Got moved to a room that smelled of mold and cat pee. Was told no more moves can be made because all the rooms are taken. Was told I couldn’t cancel because I was already checked in. Room was falling apart. Bathroom shower rod was broken to the point that the curtain was want to slide to the middle of the rod every time
Stayed 1 night in Oct 2023

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Shirley

Travelled with family
Disliked: Amenities
I specifically asked for handicapped accommodations. The room was on the third floor. The bed was high requiring a step stool to stand on to get in and out of the bed. There was a bathtub with a shower. There was no way to safely shower my handicapped mother safely. There were no anti slip grips in the bathtub. My friend slipped and hit her head in the bathtub. Very unsafe for able bodied individuals. This was not a handicapped person’s room.
Stayed 2 nights in Sep 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Steve and Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Front desk was super kind a friendly but condition of room was very disappointing. When we arrived they said they only had a room on first floor. Window in room had fingerprints all over it, bathroom floor was dirty, toilet had black gunk in it under the rim and bathtub had rust spot and wasn’t clean. Bed was comfortable so slept good once able to calm down from condition of the room. If rooms could be deep cleaned this would be a decent place to stay as they have a kind front desk and breakfast crew.
Stayed 1 night in Sep 2023

2/10 Terrible

Shelly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Sarah

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Although the management tried very hard to accommodate their customers, the motel itself was just outdated and falling apart. I had a horrible, too soft mattress, which the management changed for another one the next day. The next mattress wasn't much better and had seen better days. The TV channels I wanted to watch were only on at certain times of the day. While I was there, the elevator got stuck with two customers in it. Then I overheard the county water department representative tell the management that the water hadn't been tested for two years. It seemed like the owners just couldn't get a break although I know they were trying. I would not go back.
Stayed 4 nights in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointed
The hotel is outdated. The A/C was broken in the first room I stayed in. The second room that I was moved to door did not lock.
Stayed 2 nights in Aug 2023

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2023

10/10 Excellent

William

Stayed 5 nights in Jul 2023

6/10 Okay

Tracie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Had a bad smell throughout hotel. Cont. Breakfast was the worst we have ever had. Needs updated in a bad way. Elevator’s were Sketch…
Stayed 3 nights in Jul 2023

10/10 Excellent

Cornell

Stayed 3 nights in Jul 2023

8/10 Good

Shauna

Stayed 3 nights in Jul 2023

4/10 Poor

Nicole

Stayed 1 night in Jul 2023

10/10 Excellent

Nicole

Stayed 1 night in Jul 2023

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was attentive and very helpful in extending my stay due to a funeral. Breakfast was just ok. Could have potatoes, oatmeal and more cereal options besides fruit loops and corn flakes. Coffee was very good
Stayed 4 nights in Jul 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Gary

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Out dated terrible smell dirty carpet
Stayed 4 nights in Jun 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Marc

Disliked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Kevin

Stayed 2 nights in Jun 2023

6/10 Okay

Edward

Travelled with family
There were no linens and bedding for the pull out couch. I received them after I had to go and ask for them from the front office. There are two vents in the room (bedroom and bathroom) that we’re both very dirty. The continental breakfast was disorganized and low on items.
Stayed 1 night in May 2023

10/10 Excellent

Barbra, Union

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel near a variety of restaurants. It was my choice for its proximity to a wedding reception, but it ended up being ideal for a trip to the zoo, only a short drive away and a visit to the Hard Rock Casino, also just a 20 min drive away. The room was spacious, clean and quiet. For me, the bed was very comfortable, but my daughter said she likes a firmer bed so it depends on what you like. I did not eat the breakfast, but my daughter did and she said it had a good variety of hot and cold foods. A couple of things worth mentioning are the coffee bar placement at the hotel and the tub. The coffee bar was right in front of and next to the elevator, so while packing up in the morning, you have to maneuver yourself and luggage off of the elevator around people getting coffee that don’t move out of the way and the tub was slick when I first stepped into it and the bottom of the tub was curved so that you could not stand flat in it… your feet were always on a curved edge which made it, in my opinion, a bit dangerous given how slippery the tub was. The room had a fridge and microwave which was nice. Overall, I would stay here again.
Stayed 2 nights in May 2023

8/10 Good

INETTA

Liked: Cleanliness, staff & service, property conditions & facilities
Staff nice, eating area clean.
Stayed 1 night in May 2023

10/10 Excellent

Donovan

Stayed 1 night in May 2023

6/10 Okay

justin, Harrod

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This was not the worst hotel ever but can definitely tell its not a corporate facility. Bad odor in the elevator, lots of dirt and grime around the ice machines. Pool was very cold and the pool area was very dark before anyone turned on the lights. However the staff was very friendly, and we had no issues with our room. All in all not a terrible experience but nothing to brag about either.
Stayed 1 night in May 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Debra

Nothing fancy. This was not your typical Holiday Inn Express. The bathtub was the old porcelain tub with stains. The bed was lumpy. The pillows were too. There was no Bible in the room either. There was a vending machine, but no snacks for purchase behind the desk.
Stayed 1 night in May 2023

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice. The place was very clean. The only thing was the breakfast options. Not really a lot to choose from. I know in their culture they don’t eat pork but u have to think of ur guests and everyone loves bacon. There was none.
Stayed 3 nights in May 2023

10/10 Excellent

Andre

Stayed 2 nights in Apr 2023