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Reviews of Hilton Garden Inn Cincinnati/West Chester

3 out of 5
Hilton Garden Inn Cincinnati/West Chester
9306 Schulze Drive, West Chester, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 359 out of 589 reviews" "
Rating 8 - Good. 164 out of 589 reviews" "
Rating 6 - Okay. 36 out of 589 reviews" "
Rating 4 - Poor. 17 out of 589 reviews" "
Rating 2 - Terrible. 13 out of 589 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Skip
Stayed 2 nights in Apr 2024

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Jack

Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
I wanted to personally thank you for taking the time to leave us a positive review on social media. Your feedback means the world to us and serves as a great source of motivation for our team.We are delighted to hear that you enjoyed your stay with us and that our services met your expectations. Providing exceptional experiences to our guests is our top priority, and your kind words reaffirm that we are on the right track.Your support is invaluable to us, and we truly appreciate you choosing to share your positive experience with others. It means a lot to our team.Should you ever plan to visit us again or if there's anything we can assist you with in the future, please don't hesitate to reach out. We would be delighted to welcome you back for another memorable stay.Thank you once again for your wonderful review. We look forward to the opportunity of serving you again soon.

10/10 Excellent

Brian

Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was excellent.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and hotel
Friendly guest services and accommodations were also good. Good location
Stayed 3 nights in Jan 2024

4/10 Poor

David

Travelled with group
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa, Lebanon

Stayed 3 nights in Nov 2023

8/10 Good

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I originally had a problem with my bathroom, and the property manager Brian reached out to me, and had Sherry help me by assigning a different room. She offered a complimentary upgrade to a room that was more comfortable. She also checked on me two days later to ensure my comfort and I greatly appreciated her customer service skills.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jack

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. We had a pet and the hotel had a rear entrance close to the elevators so it was very convenient to take our pet outside and then to get back to the room.
Stayed 2 nights in Oct 2023
Response from EHG/AGM on 23 Oct 2023
Thank you for your response. We're happy you had a good experience.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from EHG/AGM on 23 Oct 2023
Thank you for your response.

10/10 Excellent

Delaney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from EHG/AGM on 28 Sept 2023
Thank you for responding to our survey

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from EHG/AGM on 20 Sept 2023
Thank you for responding to our survey.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from EHG/AGM on 20 Sept 2023
Thank you for responding to our survey.

10/10 Excellent

CHAD

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 1 night in Sep 2023
Response from EHG/AGM on 20 Sept 2023
Thank you for responding to our survey.

10/10 Excellent

mary

Stayed 1 night in Aug 2023
Response from EHG/AGM on 20 Sept 2023
Thank you for responding to our survey.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and quiet but we could not get the coffee maker to work.
Stayed 2 nights in Aug 2023
Response from EHG/AGM on 17 Aug 2023
Thank you for your feedback.

10/10 Excellent

Helen

Stayed 1 night in Aug 2023
Response from EHG/AGM on 20 Sept 2023
Thank you for responding to our survey.

10/10 Excellent

irving

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!!
Truly professional staff, friendly and simply an excellent hotel!!
Stayed 2 nights in Jul 2023
Response from EHG/AGM on 25 Jul 2023
Thank you for your feedback. I will pass along you kind compliments to the team.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steve j
My room was very clean. Overall I liked the place. I stay at alot of hotels.
Stayed 1 night in Jul 2023
Response from EHG/AGM on 19 Jul 2023
Thanks for your feedback. We look forward to seeing again.

10/10 Excellent

Shenita

Liked: Staff & service, property conditions & facilities
The hotel was clean and the staff was extremely friendly
Stayed 2 nights in Jun 2023
Response from EHG/AGM on 7 Jul 2023
Thank you for your feedback. I will pass along you compliments to our team.Safe travels

8/10 Good

Amy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from EHG/AGM on 7 Jun 2023
Thank you for your feedback.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
This is a wonderful hotel. Perfectly clean, conveniently located, friendly staff. Really easy stay.
Stayed 1 night in May 2023
Response from EHG/GM on 27 May 2023
Thank you, Peter,We're glad you enjoyed your stay.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a few fast food places in walking distance. Close to the highways. Was not quiet with other guests being very loud at 11:30 pm.
Stayed 1 night in May 2023
Response from EHG/AGM on 8 May 2023
Thank you for your feedback.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Uncomfortable beds
The room was ok. There is a small fridge, which we always look for in a hotel room, and plenty of space. The shower was good and there were already four bath towels in the bathroom. Unfortunately the beds were not very comfortable. Also there is no complimentary breakfast.
Stayed 1 night in Apr 2023
Response from EHG/AGM on 3 May 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package.

10/10 Excellent

Tarek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 3 nights in Apr 2023
Response from EHG/AGM on 3 May 2023
Thank you for your feedback,

6/10 Okay

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2023
Response from EG/AGM on 20 May 2023
Thank you for the feedback.

10/10 Excellent

VLADIMIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from EHG/AGM on 27 Apr 2023
Thank you for your feedback!

10/10 Excellent

Tod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Staff was great and room was clean, pool was great for the kids
Stayed 1 night in Apr 2023
Response from EHG/AGM on 19 Apr 2023
Thank you for your feedback. We're happy you had a great experience!

10/10 Excellent

Diana and Marc

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Easy off the Highway being not right on so you don’t hear the traffic. Great restaurants and shopping. Very safe area. Walking safe without issues. You can see IKEA Cindy.
Stayed 2 nights in Mar 2023
Response from EHG/AGM on 31 Mar 2023
Thank you for your feedback

10/10 Excellent

Chad

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Nice.
Stayed 1 night in Mar 2023
Response from EHG/AGM on 31 Mar 2023
Thank you for feedback.

10/10 Excellent

Tomalyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff so friendly
Stayed 1 night in Mar 2023
Response from EHG/AGM on 31 Mar 2023
Thank you for your feedback.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and quiet, clean hotel.
Stayed 1 night in Feb 2023
Response from EHG/AGM on 31 Mar 2023
Thank you for your feedback.

4/10 Poor

Marie

Liked: Cleanliness, room comfort
Disliked: Staff & service
Can you say stop the noise??
Sounded like a helicopter over top of us the noise was terrible we left early!!
Stayed 1 night in Feb 2023
Response from EHG/AGM on 31 Mar 2023
Thank you for your feedback.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from EHG/AGM on 31 Mar 2023
Thank you for your feedback.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Everything is great and clean. Will stay again for sure.
Stayed 1 night in Feb 2023
Response from EHG/AGM on 19 Feb 2023
Thank you for your kind response.

10/10 Excellent

Yusuf

Stayed 1 night in Feb 2023
Response from EHG/AGM on 31 Mar 2023
Thank you for your feedback.

6/10 Okay

peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from EHG/AGM on 19 Feb 2023
Thank you for your response.

10/10 Excellent

Marie A

Liked: Cleanliness, staff & service, room comfort
Time away
Time alone with someone I love in a rekindled relationship
Stayed 1 night in Feb 2023
Response from EHG/AGM on 19 Feb 2023
We're glad we were able to accommodate you.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Rich

Stayed 2 nights in Feb 2023
Response from EHG/AGM on 19 Feb 2023
Thank you for your response.

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service was AWFUL
Front desk staff rude when asking for room to be serviced. “Can u send up towels? “. Response from front desk, “ yea. We don’t do that here”.
Stayed 3 nights in Feb 2023
Response from EHG/AGM on 8 Feb 2023
Thank you for your feedback.

8/10 Good

Jessie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location en route to another destination. We stopped here on either end of our roadtrip.
Response from EHG/AGM on 5 Feb 2023
Thank you for your response. Safe travels,

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except I was a little shocked at the price for breakfast. With tip, it cost almost $20.00 for three eggs and two pieces of toast. I had three eggs instead of meat, due to allergies. I was under the impression that breakfast was included in the price of the room. The food was okay and prepared as asked for.
Stayed 2 nights in Jan 2023
Response from EHG/AGM on 5 Feb 2023
Thank you for your feedback. Hilton Garden Inn does not provide free breakfast. Next time you can book a bed & breakfast rate which will include a free breakfast.Safe travels

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Demitrius

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very well taken care of, looked newer or more recently updated. Staff was very pleasant. Only dislike was the pillows, they were very flat and non-supportive, made actually falling asleep and/or staying asleep, very difficult.
Response from EHG/AGM on 28 Jan 2023
Thank your feedback.

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Dec 2022
Response from EHG/AGM on 28 Jan 2023
Thank your feedback.

8/10 Good

Lynne

Liked: Cleanliness, staff & service, amenities
No EV charging available onsite, although we were fortunate to find that the Mercedes Dearler next door was kind enough to let us use theirs.
Stayed 2 nights in Dec 2022
Response from EHG/AGM on 25 Dec 2022
Thank you for your feedback.

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I checked out very early in the morning, and forgot some things in the room that were very important with front desk. Help I was able to re-enter the room and get my things. Friendly, courteous, and knowledgeable team members. Will definitely stay again!
Stayed 1 night in Nov 2022
Response from EHG/AGM on 25 Dec 2022
Thank you for your feedback.