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Reviews of The Lodge at Chichen Itza

4.5 out of 5
The Lodge at Chichen Itza
Carretera Merida-Cancun, Km 120, In the heart of Chichen Itza, Chichen Itza, YUC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 127 out of 204 reviews" "
Rating 8 - Good. 64 out of 204 reviews" "
Rating 6 - Okay. 8 out of 204 reviews" "
Rating 4 - Poor. 4 out of 204 reviews" "
Rating 2 - Terrible. 1 out of 204 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Claudia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, air conditioner was a bit of a challenge to get it to the right temperature. The bathroom was outdated
Stayed 2 nights in Mar 2022

10/10 Excellent

Eugenia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Bungalows, palapa roofs, food, gardens, pool, view of the Mayan observatory, sunshine, warmth. What’s not to like.
Stayed 1 night in Feb 2022
Response from Martha on 11 Feb 2022
We are delighted to learn you liked the facilities of The Lodge at Chichen Itza. We all thank you for staying at our resort. May you have a pleasant journey back home!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only place to stay for a visit to Chichen Itza. They have a five minute shuttle to the archaeological site and will even sell you a ticket before you go so you don’t have to wait in line. Plus it’s a really nice Hacienda style hotel
Stayed 1 night in Feb 2022
Response from Martha on 17 Feb 2022
Thank you. We appreciate your review and look forward to having the honor to welcome you again on a future trip to The Yucatan. Until then, safe travels!

8/10 Good

Fernando

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Environment and landscapes
Stayed 2 nights in Jan 2022
Response from Martha on 10 Jan 2022
Thanks for your review. Certainly the environment and lanscapes are unique. We all look forward to having the honor of welcoming you again. So long!

8/10 Good

Edward, Northampton

Travelled with family
Liked: Cleanliness, staff & service
It's a beautiful place and we enjoyed our stay. For the price, it would be nice to have better amenities in the rooms, and overall the service was very friendly but oddly sparse. That said, we'd recommend it.
Stayed 2 nights in Dec 2021
Response from Martha on 4 Jan 2022
Thank you for your visit and feedback. Objective comments from our visitors are always welcome; they make us improve our service. We hope to have the honor to host you again. Safe travels!

8/10 Good

Fabian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Eco resort next to Chichén itza. Best place to stay in town. Not much else around.
Stayed 2 nights in Dec 2021
Response from Martha on 4 Jan 2022
Thanks for staying at The Lodge at Chichen Itza. Colonial towns, cenotes, charming villages, and other archaeological sites not too far from the hotel await to be visited, so should you decide to come back, do not hesitate to immerse into The Yucatan. We will be more than happy to assist you in organizing new adventures. So long!

6/10 Okay

SHANNON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice...but!
There is no internet or TV in the rooms and this is told to you at check in with no sympathy or empathy. Alfonso and Alex in the restaurant were amazing, and so was Sergio the bellman. Nice place to stay when you visit Chichen Itza but be prepared to DISCONNECT. The staff have daily meetings in the middle of the reception area, which is awkward for guests. They should find another place...
Stayed 1 night in Dec 2021
Response from Martha on 16 Dec 2021
Thank you for your visit and feedback, which of course will be shared with the management. All objective comments from our clients are valuable to us, they make us improve our service. Safe travels!

2/10 Terrible

Olivier

Travelled with family
Disliked: Property conditions & facilities, room comfort
A 2 star hotel at best
Definitely not a 5 star hotel. At best a 2 star. Everything is old, in bad shape and outdated from the 90s. Way overpriced for the service
Stayed 2 nights in Nov 2021
Response from Martha on 22 Nov 2021
Thanks for your visit.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and relaxing.
Such a beautiful place. So relaxing. An awesome staff. Can’t wait to return.
Stayed 1 night in Nov 2021
Response from Martha on 22 Nov 2021
Thank you for booking The Lodge at Chichen Itza. We wll be honored to host you again. Safe travels!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay at Chichen Itza
The Lodge was an absolute find! We found the staff very friendly, the restaurant very good, and the room very clean. The property was gorgeous. We could tell the hotel was just reopening post Covid, but we were so pleased we extended 2 nights. You can see parts of Chichen Itza from the lobby. We would come back
Stayed 2 nights in Oct 2021
Response from Martha on 19 Nov 2021
Thank you! Welcoming visitors to our Lodge is a great honor to us. Your review certainly made us feel not only happy but committed to walking the extra mile every single day on behalf of our customers' satisfaction. Safe travels!

8/10 Good

Sofia

Liked: Staff & service
Staff was great hotel was in decline, could be Covid.
Stayed 3 nights in Oct 2021
Response from Martha on 11 Oct 2021
Thank you for your visit. Safe travels!

10/10 Excellent

BLANCA E, Grand Junction

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service,
Stayed 1 night in Aug 2021
Response from Martha on 27 Aug 2021
Thank you for your visit!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to disconnect and be treated like the royalty that has stayed here, this is the place for you.
Stayed 3 nights in Aug 2021
Response from Martha on 17 Aug 2021
Thank you! Welcoming visitors to our Lodge is a great honor to us. Your review certainly made us feel not only happy but committed to walking the extra mile on behalf of our customers' satisfaction every single day. We will be pleased to be your hosts again in the future. Until then, safe travels!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property located in the jungle, right next to Chichen Itza. We stayed in a traditional bungalow. The property is beautiful and well maintained, the room was clean & the staff was friendly & accommodating. Property is gated so also felt safe. Only con is that you can only acces the WiFi in the main lodge (not a problem for me, but the kids were bummed about it). I hired a private guide for Chichen Itza through the hotel and he was very good. I would highly recommend staying here!
Stayed 1 night in Aug 2021
Response from Martha on 4 Aug 2021
Welcoming visitors to our Lodge is a great honor to us and, besides, receiving extraordinary comments for our job, it's priceless. Your review made us feel happy and committed to continue doing our best to satisfy our customers. Thank you for your visit. We will be pleased to be your hosts again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, no private access to the ruins currently due to covid
Stayed 1 night in Jun 2021
Response from Martha on 2 Jul 2021
Thanks for staying with us. We appreciate your visit and review. Safe travels!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
** A must on your vacation list ** I have no words to thanks the beautiful staff at the lodge Chichen Itza. I arrived late and they were waiting for us. They even called us to ensure everything was ok! My family enjoyed every sigle day. This paradise is a place where you go disconnect and reset as a person. My two teens girls and my 5 year old boy had a hard 1st day since wifi is limited but im glad for it because it brought us together as a family. The ruins are the most beautifully thing I've seen (after my wife). But this review is to thanks the beautiful staff. From the front desk to the restaurant to the house keeping personnel. Joaquin thank you for your courteous attention, you made us feel like family. Alex and Francisco two gentlemen at the restaurant always there, day and night working with a smile. Luis and Salomon made a smood check in and check out and answer any question we had. Valerio the bartender always had the beer cold and a good conversation. Genoveva put her gentle touch every day she cleaned our room, always with a smile. Segio and Juan muchas gracias! The hotel opened up about 5 months ago due to covid and its been maintained in spectacularly! My message to all the travelers is to please treat the staff as you would like to be treated. The day we left they all said bye to my family and wished us safe travels. To my Mexican people I humbly ask that you guys take care of our people as they are a national treasure!!!
Stayed 5 nights in Jun 2021
Response from Martha on 29 Jun 2021
We appreciate you booked at our Lodge for your stay in the Chichén Itzá area. On behalf of Joaquin, Alex, Francisco, Luis, Salomon, Valerio, Genoveva, Sergio, Juan, and all of the collaborators at the hotel, THANK YOU! The team will be thrilled and motivated to continue providing the best of services. We are happy and proud to learn we fulfilled your expectations. At The Lodge at Chichén Itzá, we care about our guests' wellbeing and strive to make their holiday an unforgettable experience. We look forward to having the honor to be your host again. Until then, safe travels!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is stunning - historical construction with a beautiful setting in the middle of the jungle! The staff was great - very accommodating and did their best to make us comfortable. The property itself was on the upswing - I imagine it was closed for some time due to COVID. The pools were beautiful and the bungalows were clean. The meals and drinks were very reasonably priced and delicious.
Stayed 4 nights in Jun 2021
Response from Martha on 28 Jun 2021
Thanks for visiting Chichen Itza through the beauty, peace and quiet of our resort. We all look forward to having the honor of being your hosts again. Until then, safe travels !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed this property. Bungalows in the jungle. Lots of animal nooses. Even frogs on the pathway. Very empty due to pandemic. They drove us to Chichen Itza and back as the private entrance is closed due to pandemic right now. Restaurant was good and fast too. They have their own tours and guides to Chichen Itza also which is nice. Room was spacious and nice. Beds comfy and cozy. Hammock on the porch was fun.
Stayed 2 nights in Jun 2021
Response from Martha on 14 Jun 2021
Wow, thank you for your very kind review! We are pleased that you enjoyed your stay at our resort and hope to have the honor to be your hosts again. Next time (Chichén Itzá worths a second visit) you may consider exploring the plenty of interesting places in the surroundings. Until then, safe travels!

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property
The hotel was great, the staff were friendly and helpful, and the grounds and setting are unmatched. We’ve stayed here six times and it never ceases to amaze me.
Stayed 1 night in Jun 2021
Response from Martha on 14 Jun 2021
We all appreciate your preference and very nice review. Learning that you've been six times at our property makes us feel honored and more committed to continuously improving our service.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay. The park has some really amazing plants and the birds are wild. Hotel was closed for a while during COVID, but is coming back to life nicely.
Stayed 1 night in Mar 2021
Response from Martha on 1 Apr 2021
Thanks for your fantastic comments on your experience while at our resort. We all look forward to having the honor of being your hosts again, until then, safe travels !

8/10 Good

Ron, Valparaiso, IN

Travelled with partner
Liked: Cleanliness, staff & service
Nice setting, staying in bungalow much better experience than hotel. Nice to have the private entrance into Chichen Itza from the Lodge, main entrance is a nightmare. Bad point, the pools are FREEZING! They’re in a wooded setting and they are in the shade. You got to turn up the heat a little, come on.
Stayed 1 night in Mar 2020
Response from Martha on 18 Mar 2020
Thank you for your visit and for sharing your review on your experience at our resort. Safe travels !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very unique property directly adjacent to the archealogical excavation at Chichen Itza. The service was excellent. We highly recommend going on the 5:00 to 8:00 am guided sunrise tour.
Stayed 1 night in Feb 2020
Response from Martha on 24 Feb 2020
Thank you for your visit. We appreciate your feedback !

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great to have a place with an entrance to the site without having to fight the throngs ot tour groups. Very pleasant place to stay - when staying at the cabins, it would be helpful if the sign-posting was a bit better organized - in the evenings we managed to stray when returning (although it's a pleasant walk through the gardens).
Stayed 2 nights in Feb 2020
Response from Martha on 21 Feb 2020
Thank you for your visit and for sharing your comments while at our resort. Safe travels!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This historic property is immediately adjacent to Chichen Itza itself making it the go-to lodging in the area. They have special arrangements with the park so we were able to see the sunrise over the ruins. The grounds are lovely; the rooms tastefully decorated. Downsides: the restaurant fare is mediocre except for the midday buffet which is extensive and tasty. The bed in the bungalow was VERY soft (like sleeping in pudding) and directly under the air conditioner's flow. The bathroom floor is treacherous when wet.
Stayed 2 nights in Jan 2020
Response from Martha on 17 Jan 2020
We are pleased to learn that you enjoyed your stay at our resort. Thank you for your visit !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Martha on 16 Jan 2020
Thank yu for your visit.

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Martha on 3 Jan 2020
We all thank you for your visit !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Martha on 26 Dec 2019
Thankk you for your visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying inside Chichén Itzá!
It was incredible. You’re basically staying inside Chichén Itzá. The service was the best we had in all of Mexico. Incredible place. We can’t wait to come back!
Stayed 1 night in Dec 2019
Response from Martha on 23 Dec 2019
Thank you for your fine review. We are pleased to learn you enjoyed your stay at our property and look forward to have the opportunity to be your hosts again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Direct access to the ruins of Chichen Itza. Great food and friendly people.
Stayed 3 nights in Dec 2019
Response from Martha on 23 Dec 2019
Thank you for your visit and nice review. We hope to have the opportunity to be your hosts again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Martha on 9 Dec 2019
Thank you for your visit!

10/10 Excellent

Shauna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highlight of our trip!
The setting is very authentic and practically magical. Pools are very cold but I’m sure that feels amazing when the weather is warmer. Front desk service was wonderful. Being able to enter Chichen Itza for the sunrise was very worth it but our tour guide was probably not one of the best. Focused more on pictures then history but some people would probably prefer that. You feel like your surrounded by the jungle but didn’t see any evidence of our close proximity in our room-which was gorgeous by the way.
Stayed 2 nights in Nov 2019
Response from Martha on 19 Nov 2019
Thank You ! Your wonderful review drives our efforts and those of our collaborators to continue to offer unique experiences in the heart of the magnificent temples at Chichen Itzá.

4/10 Poor

Umberto, New York

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room and especially the bathroom were outdated. The water coming from the pipes in the bathroom smelled rotten. Towels and carpets were f very poor quality. The rook was full of insects. Overall a really bad experience. I strongly suggest to avoid. The gardens were beautiful but nothing else.
Stayed 1 night in Nov 2019
Response from Martha on 21 Nov 2019
We are sorry we did not meet your expectations. Thank you for your visit.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! The service quality was superb. The early morning visit to The ruins is the way to go. Cost of the visit is only cash and 80$ per person but worth it. The pools are AMAZING AND THE BREAKFAST WIR other level of goooood
Stayed 2 nights in Sep 2019
Response from Martha on 27 Sept 2019
What a wonderful review ! We are pleased to learn that you enjoyed your stay at our property and took advange of the early sunrise tour to Chichén Itzá; you are right "that is the way to go". Thank you for your visit.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and friendly service. Our bungalow was amazing. Above expectations.
Stayed 1 night in Sep 2019
Response from Fernando on 14 Sept 2019
Thanks for your visit and your very nice comments. Come back with more time to enjoy the Magic of the many wonders that surround us ! We all look forward to having the honor of being your hosts again. Hasta la vista !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very romantic, was impressed with the quality of staff and service
Stayed 1 night in Aug 2019
Response from Martha on 28 Aug 2019
We all appreciate your comments. Thank you for your visit !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Well kept grounds and very friendly and helpful staff
Stayed 1 night in Aug 2019
Response from Fernando on 25 Aug 2019
Fantastic ! THANKS for staying at our Historic Lodge.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort. We loved the two story bungalow with hammock on the terrace. Nice restaurant and pool area. Downside could only get WiFi in central areas and not in the bungalow. Would recommend.
Stayed 2 nights in Jul 2019
Response from Fernando on 15 Aug 2019
Thanks for your FANTASTIC comments regarding your stay at our Historic Lodge. We all look forward to having the honor of being your hosts again. Hasta la vista !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Loved our villa with loft.perfect for our family of 5.finding the lodge for check in was very difficult. When you pull in at the large sign for hotel there is a guard who gives you a parking pass, drive in and turn around and go back out to the road, make a right and go about a half a mile to the first right the check in lodge is there!
Stayed 2 nights in Jul 2019
Response from Fernando on 30 Jul 2019
Thanks for your visit and wonderful comments. I appreciate your input on our Gardner at the entrance and his need for training, which we are dealing with right away. Gracias ! We look forward to having the honor of being your hosts again! Come back with more time to enjoy the magic of the wonders that surround us, providing experiences and memories that will last a lifetime. Rent one of our Vintage Land Rovers and Explore them ! Hasta la vista!

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Perfect to relax among the nature!!!
Stayed 2 nights in Jul 2019
Response from Martha on 12 Jul 2019
We are pleased to know you enjoy your stay at The Mayaland. Thank you for your review !

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Fernando on 16 Jun 2019
We are all delighted that you had such a fantastic time at our Historic Lodge at Chichen Itza ! Thanks for your visit.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to Chicken Itza. Can see some structures from the lobby! Gorgeous grounds and pools.
Stayed 1 night in May 2019
Response from Hotel Concierge on 20 May 2019
Thanks for staying with us!

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Martha on 9 Apr 2019
Thank you for staying with us!

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
NO WIFI
Stayed 1 night in Mar 2019
Response from Martha on 28 Mar 2019
Gracias por su visita.

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Beautifully located but confusing access. Schedule of dining and service facilities, namely open times not practical for a visitor who wants varied food service options. Breakfast was identified as a la cart or Buffett style but option was not available on certain days. Hotel management seemed to have a very confusing schedule that conflicted with advertised am3ni5ies.
Stayed 2 nights in Feb 2019
Response from Martha on 11 Mar 2019
Thank your visit.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house wine at lunch was undrinkable. In the bar area the only choice was Chardonnay unless you ordered a bottle. Menu was good but needed changing daily. The cottage rooms were very noisy because of the traffic on the road and very cold. We were happy to be moved to the main lodge but oasis a prem to be in the other area and received no compensation after we asked. Staff were amazing. Needed some entertaining at night. Overall a nice time.
Stayed 2 nights in Jan 2019
Response from Martha on 8 Feb 2019
Thanks for your visit and for your comments. They are helpful to improve our service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only thing missing was internet in the room, otherwise it was perfect!
Stayed 1 night in Feb 2019
Response from Martha on 5 Feb 2019
Thank you for your visit!

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2019
Response from Martha on 23 Jan 2019
Gracias por su visita.

8/10 Good

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay if you are visiting Chichen Itza
This is, in my opinion, the only place to stay if you are visiting Chichen Itza. The hotel is right next to the site and as a hotel guest, we were able to take advantage of the sunrise guided tour. It was worth the $75 USD per person as there were very few people at that time and just my family and one more couple in our group with the guide. It is magical to be there so early. As for the hotel, you can also buy tickets to the light show from the hotel vs. waiting in line. As for service, that was definitely lacking. The grounds are lovely and we were fortunate to have a bungalow right outside one of the pools.
Stayed 2 nights in Jan 2019
Response from Hotel Concierge on 15 Jan 2019
Thanks for your visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location. extremely helpful staff. Would take a look at the condition of some areas, a little outdated. But get compensated by the cleanliness of the property and the professionalism of the staff.
Stayed 3 nights in Dec 2018
Response from Martha on 4 Jan 2019
Thank you for your visit. We all hope to have the honor of being your hosts again!