Exterior

Reviews of Sonesta Simply Suites Chicago Waukegan

2 out of 5
Sonesta Simply Suites Chicago Waukegan
1151 S Waukegan Rd, Waukegan, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 592 out of 1002 reviews" "
Rating 8 - Good. 246 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 32 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Max, chicago

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel smells grease
Stayed 1 night in May 2024
Response from Tim S. on 20 May 2024
Sorry to hear that the hotel had a grease odor. Most likely it was temporary due to someone cooking, which can happen from time-to-time due to each room having a full kitchen. I hope it improved during your stay.

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property super clean and so spacious. Slept so beautifully. Would definitely stay again.
Stayed 1 night in May 2024
Response from Tim S. on 15 May 2024
Thanks! Come back soon!

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was awesome
Stayed 1 night in Apr 2024
Response from Tim S. on 1 May 2024
Glad it was a good stay!

10/10 Excellent

Liseth

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Tim S. on 23 Apr 2024
Thanks!

10/10 Excellent

Liseth

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Tim S. on 19 Apr 2024
Thank you.

10/10 Excellent

Liseth

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Feb 2024
Response from Tim S. on 19 Apr 2024
Glad you liked it.

10/10 Excellent

Liseth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 2 nights in Mar 2024
Response from Tim S. on 19 Apr 2024
Thanks.

10/10 Excellent

Liseth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient and dog friendly lots of food places nearby as well as a walmart
Stayed 1 night in Apr 2024
Response from Tim S. on 19 Apr 2024
Hope you had a nice visit.

10/10 Excellent

Liseth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Covenient
Stayed 1 night in Apr 2024
Response from Tim S. on 19 Apr 2024
Hope we see you again.

10/10 Excellent

Liseth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grest
Stayed 1 night in Apr 2024
Response from Tim S. on 19 Apr 2024
Thank you!

10/10 Excellent

TJ

Stayed 2 nights in Apr 2024
Response from Tim S. on 1 May 2024
Thanks!

6/10 Okay

Itzzel

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Tim S. on 10 Apr 2024
Thank you for staying with us.

8/10 Good

Sheena, Charlotte

Liked: Staff & service, amenities, property conditions & facilities
It was quite and easy to get to.
Stayed 2 nights in Apr 2024
Response from Tim S. on 5 Apr 2024
Thanks for staying with us!

10/10 Excellent

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have tractor trailer parking and that's a plus for us! They don’t serve breakfast so that’s the only downside
Stayed 2 nights in Mar 2024
Response from Tim S. on 1 Apr 2024
Thanks for the nice rating!

2/10 Terrible

Ayomipo

Stayed 1 night in Mar 2024
Response from Tim S. on 1 Apr 2024
I'm sorry that our hotel was not up to your expectations. We would like to know the reason for such a low rating, so that we can know what you experienced and work on getting better.

10/10 Excellent

Brandon

Stayed 1 night in Mar 2024
Response from Tim S. on 18 Apr 2024
Thanks Brandon!

10/10 Excellent

Tonette

Liked: Amenities
Very nice hotel will stay there again and recommend it to all my friends
Stayed 1 night in Mar 2024
Response from Tim S. on 4 Mar 2024
Thanks!

10/10 Excellent

Tracey

Friendly staff. Checked out day early and did not refund money. Stated because I "prepaid" so moral of story, don't prepay.
Stayed 3 nights in Feb 2024
Response from Tim S. on 4 Mar 2024
Thanks for staying with us. I'm sorry that you did not realize that the non-refundable, non-cancelable reservations do not have the flexibility to leave early and get refunded. Whenever you need that flexibility, it's best to book a cancelable reservation, which is usually a few dollars more. Thanks for staying with us!

10/10 Excellent

Andra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Tim S. on 20 Feb 2024
Hope you had a great stay!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Friendly staff, clean, safe area, restaurants close, and they have a nice gym setup. I would stay here again.
Stayed 1 night in Feb 2024
Response from Tim S. on 20 Feb 2024
Thank you for the nice review!

8/10 Good

Cathy

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Tim S. on 20 Feb 2024
Thanks for visiting!

8/10 Good

James, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Tim S. on 28 Feb 2024
Thank you!

8/10 Good

Jeanine

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Tim S. on 12 Feb 2024
Hope to see you again.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Naval Base and lots of food options.
Stayed 1 night in Feb 2024
Response from Tim S. on 12 Feb 2024
Thanks for staying with us.

10/10 Excellent

Aminat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Feb 2024
Response from Tim S. on 12 Feb 2024
Glad you had a nice stay.

10/10 Excellent

Wilhelmus

Stayed 2 nights in Jan 2024
Response from Tim S. on 7 Feb 2024
Thank you for the nice review! Hope we see you again.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Tim S. on 7 Feb 2024
Thank you for the 10! Hope your stay was amazing!

8/10 Good

Ericka, Colorado Springs

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice! The staff was very helpful and friendly. The only downside is that there is no turn down service since covid. But they will give you fresh sheets and towels upon request! Would definitely stay again if I'm in the area
Stayed 4 nights in Jan 2024
Response from Tim S. on 5 Feb 2024
Thanks for staying with us!

2/10 Terrible

Marqisha

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Does not provide breakfast. Front desk laughed when I asked about it. No pool on property what so ever. I left my prescription glasses and came back for them 30min later and they said they weren’t there. Creepy men circling the parking lot.
Stayed 1 night in Feb 2024
Response from Tim S. on 4 Feb 2024
Thank you for staying with us. I'm sorry that you lost your glasses, but I've spoken to the housekeeping team and they confirmed to me that the glasses were not left in your room. I've entered your information into our lost and found system, so if they show up elsewhere on property, we can match them to your report. We do not offer a breakfast or a swimming pool. The amenities that we provide are listed on all booking sites that take reservations for our hotel.Regarding creepy men circling our parking lot, I hope you alerted the front desk. Nothing like that would be tolerated, and I'd love to hear the description of the incident if you would care to contact me. I'd really like to know what you saw.

10/10 Excellent

Kaden

Stayed 1 night in Jan 2024
Response from Tim S. on 2 Feb 2024
Thanks!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tim S. on 30 Jan 2024
I'm so sorry that your stay was not a good one. How could we have made this better for you?

8/10 Good

Rebecca

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Tim S. on 29 Jan 2024
Glad you liked the hotel, and I would love to hear what would have made our score and 10 instead of an 8. Hope you visit again!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RUN AWAY!
IF YOU ARE BOOKING FOR PIR WEEKEND RUN AWAY!! Our first night there it just went downhill. We had traveled from Dallas and took a 6 am flight and at 11:30 after we did all our room decorations we were exhausted and ready for bed. My sister in law was getting the sofa bed ready when she uncovered a sofa bed with no sheets, multiple urnine stains, and rat droppings. I called the front desk right away and asked for a new accommodations. After and hour of back and fourth of them saying they will clean it or move her the lady at the front desk came and showed my sister in law a studio next door and she decided to stay there. I had asked to also be moved because I was not comfortable staying there since I’m 30 weeks pregnantt and had my young and had my young daughter who had been playing and laying on that couch all day without knowing what was under it. I waited till 1:30 to get moved only to go to the front desk and see that she had gone home and the lady there had no idea what was going on. I was so defeated and exhausted. My daughter passed out jn the master bed and at that point i didn’t have a choice. Everywhere else that was close was booked for the weekend. They didn’t clean it up or even removed the soiled sofa bed mattress.
Stayed 3 nights in Jan 2024
Response from Tim S. on 30 Jan 2024
Thank you for taking the time to post a review.While there was absolutely a problem that you encountered upon arrival, you refused our offer of moving your room. We provided a free room for your family member who no longer wanted to use the sofa bed for the two nights that you told us she would be staying. When she decided to stay a third night, we offered her an extreme discount, which she accepted, even though you had moved, on the 2nd evening, to a room with a perfectly fine sofa bed.The interactions with our staff that you describe are simply are false.Congratulations on the graduation of your sailor. It is a true accomplishment to complete the Navy's Boot Camp successfully.

10/10 Excellent

Angela

Travelled with family
Spacious and clean rooms,very comfortable bed. Staff extremely helpful and accommodating. Felt safe at the hotel.
Stayed 4 nights in Jan 2024
Response from Tim S. on 22 Jan 2024
Thank you for the kind words. Hope to see you again!

10/10 Excellent

gerald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping restaurants and navy base
Stayed 2 nights in Jan 2024
Response from Tim S. on 22 Jan 2024
Thank you for staying with us.

10/10 Excellent

Dwarne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Jan 2024
Response from Tim S. on 22 Jan 2024
Thank you for noticing the staff!

10/10 Excellent

franklin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tim S. on 22 Jan 2024
We're glad you had a nice stay!

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in central location.
Stayed 4 nights in Jan 2024
Response from Tim S. on 15 Jan 2024
Glad it worked out for you.

10/10 Excellent

Randi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Tim S. on 15 Jan 2024
Glad you had a nice stay.

6/10 Okay

Chad

Business traveller
Liked: Staff & service
Stayed 4 nights in Jan 2024
Response from Tim S. on 15 Jan 2024
Please let us know what we could have done to earn a 10!

10/10 Excellent

Anesha

Liked: Cleanliness, staff & service, amenities
Very nice
Stayed 1 night in Dec 2023
Response from Tim S. on 15 Jan 2024
Thanks for visiting!

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room that feels like home
Our room was perfect for anyone wanting to stay somewhere that feels more like home than a hotel room. Our son is in the navy and we visit from time to time and will definitely stay here again.
Stayed 1 night in Jan 2024
Response from Tim S. on 15 Jan 2024
Thanks!

10/10 Excellent

Nisheeta

Stayed 4 nights in Jan 2024
Response from Tim S. on 15 Jan 2024
Glad your stay was good.

10/10 Excellent

shanese

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tim S. on 8 Jan 2024
Thanks!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
The check in was easy and the room looked clean and comfortable.
Stayed 1 night in Jan 2024
Response from Tim S. on 8 Jan 2024
Thanks!

10/10 Excellent

Takiyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tim S. on 8 Jan 2024
Thank you.

10/10 Excellent

Delisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for my husbands navy graduation. I was skeptical of some bad reviews but I got here and was immediately relieved. Check in went smoothly room was clean and bed was comfortable. Only like 4 minutes from the nex and like 10-14 mins from his graduation. This hotel is around a whole bunch of activities and food didn’t even have to go downtown to spend time with my sailor because there is so much to do around here. I overall enjoyed my stay and would definitely stay here again if I’m ever in Chicago again. Location is very convenient I would recommend staying here!
Stayed 2 nights in Jan 2024
Response from Tim S. on 8 Jan 2024
Glad you took a chance on us!

10/10 Excellent

Wanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always enjoy my stay at the Sonesta hotel. The rooms are always clean, the employees are always kind, and the prices are always perfect.
Stayed 1 night in Dec 2023
Response from Tim S. on 8 Jan 2024
Thanks for visiting.

4/10 Poor

Nora

Stayed 1 night in Jan 2024
Response from Tim S. on 15 Jan 2024
Please let us know what could have been better.

10/10 Excellent

Trisha, Grayslake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tim S. on 2 Jan 2024
Hope you had a great visit!