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Sorry to hear that the hotel had a grease odor. Most likely it was temporary due to someone cooking, which can happen from time-to-time due to each room having a full kitchen. I hope it improved during your stay.
They have tractor trailer parking and that's a plus for us! They don’t serve breakfast so that’s the only downside
Jennifer
Stayed 2 nights in Mar 2024
Response from Tim S. on 1 Apr 2024
Thanks for the nice rating!
2/10 Terrible
Ayomipo
26 Mar 2024
Ayomipo
Stayed 1 night in Mar 2024
Response from Tim S. on 1 Apr 2024
I'm sorry that our hotel was not up to your expectations. We would like to know the reason for such a low rating, so that we can know what you experienced and work on getting better.
10/10 Excellent
Brandon
24 Mar 2024
Brandon
Stayed 1 night in Mar 2024
Response from Tim S. on 18 Apr 2024
Thanks Brandon!
10/10 Excellent
Tonette
3 Mar 2024
Liked: Amenities
Very nice hotel will stay there again and recommend it to all my friends
Tonette
Stayed 1 night in Mar 2024
Response from Tim S. on 4 Mar 2024
Thanks!
10/10 Excellent
Tracey
3 Mar 2024
Friendly staff. Checked out day early and did not refund money. Stated because I "prepaid" so moral of story, don't prepay.
Tracey
Stayed 3 nights in Feb 2024
Response from Tim S. on 4 Mar 2024
Thanks for staying with us. I'm sorry that you did not realize that the non-refundable, non-cancelable reservations do not have the flexibility to leave early and get refunded. Whenever you need that flexibility, it's best to book a cancelable reservation, which is usually a few dollars more. Thanks for staying with us!
Everything was nice! The staff was very helpful and friendly. The only downside is that there is no turn down service since covid. But they will give you fresh sheets and towels upon request! Would definitely stay again if I'm in the area
Does not provide breakfast. Front desk laughed when I asked about it. No pool on property what so ever. I left my prescription glasses and came back for them 30min later and they said they weren’t there. Creepy men circling the parking lot.
Marqisha
Stayed 1 night in Feb 2024
Response from Tim S. on 4 Feb 2024
Thank you for staying with us. I'm sorry that you lost your glasses, but I've spoken to the housekeeping team and they confirmed to me that the glasses were not left in your room. I've entered your information into our lost and found system, so if they show up elsewhere on property, we can match them to your report. We do not offer a breakfast or a swimming pool. The amenities that we provide are listed on all booking sites that take reservations for our hotel.Regarding creepy men circling our parking lot, I hope you alerted the front desk. Nothing like that would be tolerated, and I'd love to hear the description of the incident if you would care to contact me. I'd really like to know what you saw.
IF YOU ARE BOOKING FOR PIR WEEKEND RUN AWAY!!
Our first night there it just went downhill. We had traveled from Dallas and took a 6 am flight and at 11:30 after we did all our room decorations we were exhausted and ready for bed. My sister in law was getting the sofa bed ready when she uncovered a sofa bed with no sheets, multiple urnine stains, and rat droppings. I called the front desk right away and asked for a new accommodations. After and hour of back and fourth of them saying they will clean it or move her the lady at the front desk came and showed my sister in law a studio next door and she decided to stay there. I had asked to also be moved because I was not comfortable staying there since I’m 30 weeks pregnantt and had my young and had my young daughter who had been playing and laying on that couch all day without knowing what was under it. I waited till 1:30 to get moved only to go to the front desk and see that she had gone home and the lady there had no idea what was going on. I was so defeated and exhausted. My daughter passed out jn the master bed and at that point i didn’t have a choice. Everywhere else that was close was booked for the weekend. They didn’t clean it up or even removed the soiled sofa bed mattress.
Verified traveller
Stayed 3 nights in Jan 2024
Response from Tim S. on 30 Jan 2024
Thank you for taking the time to post a review.While there was absolutely a problem that you encountered upon arrival, you refused our offer of moving your room. We provided a free room for your family member who no longer wanted to use the sofa bed for the two nights that you told us she would be staying. When she decided to stay a third night, we offered her an extreme discount, which she accepted, even though you had moved, on the 2nd evening, to a room with a perfectly fine sofa bed.The interactions with our staff that you describe are simply are false.Congratulations on the graduation of your sailor. It is a true accomplishment to complete the Navy's Boot Camp successfully.
10/10 Excellent
Angela
Travelled with family
22 Jan 2024
Spacious and clean rooms,very comfortable bed. Staff extremely helpful and accommodating. Felt safe at the hotel.
Angela
Stayed 4 nights in Jan 2024
Response from Tim S. on 22 Jan 2024
Thank you for the kind words. Hope to see you again!
Our room was perfect for anyone wanting to stay somewhere that feels more like home than a hotel room. Our son is in the navy and we visit from time to time and will definitely stay here again.
Stayed here for my husbands navy graduation. I was skeptical of some bad reviews but I got here and was immediately relieved. Check in went smoothly room was clean and bed was comfortable. Only like 4 minutes from the nex and like 10-14 mins from his graduation. This hotel is around a whole bunch of activities and food didn’t even have to go downtown to spend time with my sailor because there is so much to do around here. I overall enjoyed my stay and would definitely stay here again if I’m ever in Chicago again. Location is very convenient I would recommend staying here!