All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Room downgrade by hotel, with unprofessional hospitality service. No apology but to tell me that is all we have even thought I reserve king size lakeview then stuck with queen size disability room and the shower room with water flooding every after shower
Su
Stayed 2 nights in May 2024
Response from Dacia on 21 May 2024
Hello Su,Thank you for your review and stay feedback. We are so sorry to hear of your experience. I sincerely apologize for any inconvenience this may have caused you. To have your concerns documented please contact us on our social media or chat channels. We hope to hear from you soon.Warm regards,
Hi Sarah,Thank you so much for your awesome review. Your stay feedback is greatly appreciated. We hope you visit us again soon at Hyatt Regency McCormick Place.Warm regards,
Hello Laura,Thank you for your feedback. We are happy to hear that our hotel was a nice place for you to stay. We hope to have the opportunity to welcome you back as a guest with us.Best wishes,Tania
6/10 Okay
Rira
13 May 2024
Rira
Stayed 3 nights in May 2024
Response from Jamison on 15 May 2024
Hello Rira, Thank you for taking the time to leave a rating review of our hotel. We hope that you enjoyed your stay! We look forward to welcoming you again at Hyatt Regency McCormick Place!Best regards, Jamison
Hello Anshul,Thank you so much for your 5-star review. It is so rewarding to learn you had a great stay. Please visit us again soon at Hyatt Regency McCormick Place.Kind regards,
6/10 Okay
Heather
10 May 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Confusing how how to get to check in. Front desk gal unhelpful & barely awake to help in morning to find breakfast.
Heather
Stayed 1 night in May 2024
Response from Lindsey on 10 May 2024
Hello Heather,We are thankful that you took time out to send in a review and share your stay experience. We appreciate guests like you for letting us know where we are falling short so that we can make the necessary adjustments to issues we may not know about. We will speak with our team to makes sure the issue is resolved so that no other guest will experience the same problem. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon.Best Regards,
The property is nice. Room is a bit dated. The plugs are loose. Free WiFi is a plus.
The hot water in the shower could be hotter.
I think it’s a bit pricey but I was staying for a convention and I know I was paying for convenience of staying on site.
Brandon
Stayed 1 night in May 2024
Response from Dacia on 7 May 2024
Hi Brandon,We appreciate your 5-star review. Thank you for taking time to leave your valuable stay feedback and recommendations. Your feedback will be used in efforts to make improvements. We would love to welcome you to Hyatt Regency McCormick Place again.Kind regards,
Hello Nicole,Thank you for your 5 out of 5 rating. We hope you had a pleasant experience here with us at Hyatt Regency McCormick Place and we look forward to welcoming you back in the future.Best Wishes,
Easy access to the convention center. Clean rooms.
Marat
Stayed 3 nights in Apr 2024
Response from shelly on 3 May 2024
Hello, Marat! Thank you for taking the time to review your stay with us. I'm happy to hear our location was convenient for you and you found the rooms to be clean. We hope to welcome you back again soon. Best Regards, Shelly
Hi Bethsabee, Thank you so much for your 5-star review. It is so nice to learn you enjoyed your stay. We look forward to seeing you again soon at Hyatt Regency McCormick Place.Kind regards,
Very friendly staff, very convenient location to McCormick Place convention centre and even the train
Thomas
Stayed 3 nights in Apr 2024
Response from Gale on 15 Apr 2024
Good evening, Thomas,Thank you for your glowing review! We look forward to seeing you in the near future. Please contact us if you need assistance with your next reservation. Warm Regards,
6/10 Okay
Sean Martin, Brooklyn
Travelled with family and small children, Business traveller
15 Apr 2024
Liked: Cleanliness, staff & service
Close to our event but small mediocre rooms
Sean Martin
Stayed 2 nights in Apr 2024
Response from Dacia on 15 Apr 2024
Hello Sean,Thank you so much for your stay feedback. We appreciate you choosing us for your stay. Your feedback will be used to improve our guest experiences. We hope to welcome you back to Hyatt Regency McCormick Place again.Kind regards,
Hi Ryan,Thank you so much for your review. It is very much appreciated. We are glad to learn that you enjoyed your stay. We hope to welcome to Hyatt Regency McCormick Place again.Kind regards,
Hello Juanita,Thank you for your feedback. We are happy to hear you enjoyed your stay and the location was perfect for you!! We hope to welcome you back!!Best Wishes,
The staff was amazing at checking in, and the room was great.
Carl
Stayed 1 night in Apr 2024
Response from Travis on 10 Apr 2024
Hello Carl! Thank you for taking the time to provide a review of our hotel. It's great to know you enjoyed your room and had a great check-in. We look forward to welcoming you back soon. Warm Regards, Travis
Parking is not gaurenteed, but I was not told that when I checked in
Terral
Stayed 3 nights in Mar 2024
Response from Krista on 2 Apr 2024
Hello Terral, Thank you for providing us with a rating and feedback of your stay with us here at Hyatt Regency McCormick Place. Your feedback regarding parking is valuable and has been shared with our management team to address any potential improvements. We hope we are able to welcome you back as our guest soon. Warm Regards, Krista
Only one option was available for light food fare.
Judy
Stayed 4 nights in Mar 2024
Response from Lindsey on 29 Mar 2024
Dear Judy,Thank you for taking the time to review our property! We are happy to see you enjoyed your stay! We appreciate your feedback on the dining. It has been passed to our management team!! We would love to have you again!Warm Wishes
8/10 Good
Kristen
29 Mar 2024
Kristen
Stayed 1 night in Mar 2024
Response from Melinda on 18 Apr 2024
Dear Kristen,Thank you for taking the time to review our property. We are glad you enjoyed your stay with us and hope to welcome you back to Hyatt Regency McCormick Place again soon!Warm regards,Melinda
Customer service was excellent. The front desk clerk offered us a room with an amazing view of the city.
Christina
Stayed 2 nights in Mar 2024
Response from Rebecca on 29 Mar 2024
Hello Christina,Thank you for your 5-star feedback and recent stay at Hyatt Regency McCormick Place. We were so happy to welcome you. Happy to hear about he excellent service you received from our amazing team. We hope to welcome you back again.Warm regards,Rebecca
Was switched to a room on a high floor with an amazing view of the chicago skyline. Due to low occupancy, restaurants were closed. Small bathtub go for the shower, and hard bed.
Zuko
Stayed 1 night in Mar 2024
Response from Betsy on 26 Mar 2024
Dear Zuko,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and your amazing view of the Chicago skyline. We hope to welcome you back as our guest again soon! Warm Regards,
Dear Mitcheal,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was nice. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,
10/10 Excellent
Duran
24 Mar 2024
Liked: Cleanliness
Duran
Stayed 1 night in Mar 2024
Response from Betsy on 26 Mar 2024
Dear Duran,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,
The hotel staff was pleasant, the room had a wonderful view, and there was opportunity to purchase food on site. The location was convenient to downtown and Hyde Park museum.
Samalla
Stayed 2 nights in Mar 2024
Response from Candace on 24 Mar 2024
Dear Samalla,Thank you for your 5-star rating as well as your review. We are so glad that you enjoyed your stay with our convenient location and pleasant staff. We look forward to welcoming you back at Hyatt Regency McCormick Place.Warm regards,Candace
Convenient to convention center. Kinda far away from everything else
christian
Stayed 1 night in Mar 2024
Response from Jamie on 18 Mar 2024
Dear Christian,Thank you for taking the time to review our Hyatt Regency McCormick Place! We're glad to see that you enjoyed your stay with us, and found our property conveniently located near the convention center. We hope to welcome you back as our guest again in the future!Warm regards,Jamie
Dear Lance,Thank you so much for the 5-star rating. We are delighted to hear that you had a great experience while staying with us. We hope to have the opportunity to welcome you back soon. Best regards,
Hello David,It was our pleasure to welcome you to Hyatt Regency McCormick Place. We appreciate the 10/10. Hope to welcome you back again.Warm regards,Rebecca
Go to location whenever attending an event at McCormick Place. Never disappoints!
CATHY
Stayed 1 night in Feb 2024
Response from Laura on 19 Feb 2024
Dear Cathy,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We appreciate your continued patronage and hope to welcome you back soon. Best regards,
This was one of, if not the single worst hotel experience we have ever had. The staff was incredibly rude, and unhelpful. Property was in complete disarray organizationally. Everything was in complete chaos. Just an awful experience all the way around.
Ryan
Stayed 1 night in Feb 2024
Response from Aiman on 19 Feb 2024
Hi Ryan, I'm Aiman - the manager who checked you in. I apologize for the negative experience. This is definitely not what we anticipate! I do recall you implying something iffy with the parking situation upon your arrival. Today, I experienced difficulty myself navigating around barricades and road blocks on my way in. I went ahead and took care of the parking for you. I know it's not much, but I do hope it can remedy some of the frustrations you've encountered. It was an honor to host you this time, and I do hope if you decide to come back, we can make it right for you.Have a great evening,Aiman
Hello Lola. I want to thank you for your patronage to us here at Hyatt Regency McCormick Place. I am happy to know you enjoyed your time with us and hope to have you as a return guest in the future. We are always here to help. Have a great day!
10/10 Excellent
Matthew
18 Feb 2024
Matthew
Stayed 1 night in Feb 2024
Response from Michaela on 20 Feb 2024
Hello Matthew. I want to thank you for your patronage to us here at Hyatt Regency McCormick Place. I am happy you enjoyed your time with us and truly appreciate your time and review. I hope to welcome you back as our Guest in the future. Have a great day!
Hi Paulette. I want to personally thank you for being our Guest at Hyatt Regency McCormick Place. I am pleased you enjoyed your time with us and hope to welcome you back in the future. I truly appreciate your time and review. Have a great day!
All staff was very friendly and helpful. It was our first time staying in downtown. We stayed for the Chicago Auto show. We had a blast. Our experience was wonderful. Room was veey clean. We will definitely be back
Lisa
Stayed 1 night in Feb 2024
Response from Jamison on 18 Feb 2024
Hello Lisa,I want to thank you for being a guest of our hotel and hope you enjoyed your car show. Thank you for taking the time to share your experience; we are overjoyed to hear your positive feedback of the hotel, and our staff. We look forward to welcoming you again at Hyatt Regency McCormick Place!Best regards,Jamison
We paid for parking and we’re told that we were able to come and go during our stay and when we checked out they charged us double for parking because they said we had already left. Very frustrating.
melanie
Stayed 1 night in Feb 2024
Response from AR on 17 Feb 2024
Hi Melanie,I'm sorry about this issue. Can you provide me with more details? Did you have more than one vehicle? Did you pay directly at the gate? Thank you!
Dear Tboy,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,
We love the location, self parking is easy access to your car and you can park here almost all day after checking out.
Amanda
Stayed 1 night in Feb 2024
Response from Melinda on 16 Feb 2024
Dear Amanda,Thank you for taking the time to review our property. We are so glad to hear you love our location and the parking provided. We hope to welcome you back to Hyatt Regency McCormick Place again soon!Warm regards,Melinda
The hotel was great access to the McCormick Place convention center.
William
Stayed 2 nights in Jan 2024
Response from Jamison on 1 Feb 2024
Hello William,Thank you for your 5-star rating as well as your review. We are so glad that you enjoyed your stay, and we are thrilled that our hotels convenience impacted your stay positively. We look forward to welcoming you back to Hyatt Regency McCormick Place!Best regards,Jamison
Dear Andrea,Thank you for taking the time to provide your feedback. We love hearing that you had a wonderful stay with us. We hope to have the opportunity to welcome you back soon. Best regards,
Dear Nicole,Thank you for taking the time to review our property. We are so glad to hear you found our hotel amazing. We hope to welcome you back soon!Warm regards,Melinda
Dear Robert,Thank you for your 5-star rating as well as your review. We are so glad that you enjoyed your stay. We look forward to welcoming you back at Hyatt Regency McCormick Place.Warm regards,Candace
10/10 Excellent
Patrick
14 Jan 2024
Patrick
Stayed 2 nights in Jan 2024
Response from Melinda on 17 Jan 2024
Dear Patrick,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda
10/10 Excellent
Jae Wook, Grand Rapids
14 Jan 2024
Jae Wook
Stayed 3 nights in Jan 2024
Response from Janet on 3 Feb 2024
Greetings Jae Wook,Thank you for the 5/5 rating you gave our Hyatt Regency McCormick Place! We are very pleased to know every aspect of your stay was great! It was a pleasure and a privilege to host you. We hope to welcome you back soon and provide another exceptional experience.Warm regards,
10/10 Excellent
Michael
12 Jan 2024
Liked: Amenities
Clean and serene
Michael
Stayed 2 nights in Jan 2024
Response from Betsy on 12 Jan 2024
Dear Michael,Thank you for your 5/5 feedback and rating. We are so happy that you felt our hotel was clean and serene. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,
Dear Ernest,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda
6/10 Okay
Jasmine
Travelled with partner
2 Jan 2024
Liked: Cleanliness, staff & service
Everything was good except the part where I had no tub nor an operating TV. I called guest services and had an engineer come in my room only to advise a previous guest had to rest the tv and it was nothing he can do pretty much. Please be advised he was very friendly, all of whom I encountered gave me great professionalism! Just hate I had to use my phone the whole night and couldn’t watch the TV whatsoever.
Jasmine
Stayed 1 night in Dec 2023
Response from Tonya on 6 Jan 2024
Dear Jasmine,Thank you for leaving us a review. We are happy to hear that you enjoyed your stay. Our apologies however for the issues with the tub and TV. This is not up to our standards, and we value the feedback to improve. It is great our staff were very friendly and professional. We hope to have the opportunity to welcome you back for a much better stay in the future. Kind regards,Tonya
Dear Sarah,Thank you for staying with us here at the Hyatt Regency McCormick Place. We appreciate you taking the time to leave us a review. It is fantastic you enjoyed your stay. We hope to have the opportunity to host you again soon. Warm regards,Tonya
10/10 Excellent
Michael
2 Jan 2024
Liked: Amenities
Michael
Stayed 2 nights in Dec 2023
Response from Tonya on 6 Jan 2024
Hello Michael,Thank you for staying with us. We appreciate your feedback. It is wonderful to hear that you enjoyed your stay. Please allow us to welcome you back to Chicago on your next visit. Warm regards,Tonya
4/10 Poor
Debbie
2 Jan 2024
Debbie
Stayed 1 night in Dec 2023
Response from Jamie on 23 Jan 2024
Dear Debbie,Thank you or taking the time to leave a rating for our Hyatt Regency McCormick Place. We're sorry to see that your stay experience did not meet expectations. We hope to welcome you back as our guest for a more enjoyable stay experience in the future.Warm regards,Jamie