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For my visit with my family, this was convenient. The room was comfortable, a good size, and convenient to downtown Evanston. The only gripe was that there was a charge for breakfast, although at $ 10 it was reasonable.
Robert
Stayed 4 nights in Apr 2024
Response from Management on 29 Apr 2024
Dear Robert,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.We are happy we able to accommodate you and your family this past weekend.
Toilet did not work, I called asking for indoor pool and they said they have one, yes they do, but it’s outside and it was closed. I paid breakfast through Expedia option and I was charged at the hotel.
Nelson
Stayed 2 nights in Apr 2024
Response from Management on 29 Apr 2024
Dear Nelson, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly. Sincerely,Roger Bowen Front Office Manager
10/10 Excellent
Anthony
24 Apr 2024
Liked: Cleanliness, staff & service
Very friendly and helpful staff. Room showing it’s age but clean.
Anthony
Stayed 1 night in Apr 2024
Response from Management on 24 Apr 2024
Hello, Thank you choosing the Holiday Inn Chicago-North Evanston and taking the time to provide your feedback on your experience!Thank you,
Dear Wadi Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.
10/10 Excellent
Chantel
19 Apr 2024
Easy parking, friendly staff
Chantel
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Dear Chantel,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.
Front desk lady was rude and short. Room wasn’t very clean especially the toilet.
Emily
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Dear Emily Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact us directly Sincerely,Front Office Manager
Nice location near a number of a nice breakfast spots
Maureen
Stayed 3 nights in Mar 2024
Response from Front Desk on 9 Apr 2024
Thank you for staying with us. We have a lot of great restaurants near us. One of our go to breakfast places is Le Peep. We hope you enjoyed all the food in the area.
10/10 Excellent
Erskine
6 Apr 2024
Erskine
Stayed 2 nights in Apr 2024
Response from Management on 29 Apr 2024
Dear Erskine,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.
My last visit to this property was absolutely terrible. No sleep first night loud people all night long on both sides. 2nd night 4 families on my floor together allowed their kids to run up and down the hall in between rooms screaming and slamming doors. They moved up to a higher floor and I was woke up by drunk guests wandering up and down the hallway and a party going on down the hall. I called front desk and they sent some little old man "security" to knock on door and tell them there was a noise complaint. It didnt phase them. I could look out my peephole and see drunk people wandering around with drinks in hand even stopped in front of my door. I did not feel safe. Parking garage is nasty dirty and the door to get in with your luggage is inconvenient with your hands full. I stayed here because it was a convenient location, however the service is terrible if you need a hood night of sleep.
Penelope
Stayed 2 nights in Mar 2024
Response from Front Desk on 8 Apr 2024
Thank you for taking the time to tell us about your stay. I am sorry there were families and other guests being loud during your stay. We do try our best to keep all guests happy and well taken care of. I am sorry during your stay this was not the case. I do hope you will consider staying with us in the future.
Thank you for staying with us and taking the time to tell us about the staff. We are sure to share these with the teams. We hope to see you again in the future.
8/10 Good
Benjamin Richard
1 Apr 2024
Liked: Cleanliness
Very good location close to campus and amazing food options for the price.
Benjamin Richard
Stayed 3 nights in Mar 2024
Response from Front Desk on 3 Apr 2024
Thank you for taking the time to tell us about your stay. We are glad you enjoyed your time with us and the food. one of our favorites is Cupitaol. If you come back it is a must try.
The lady (i forget her name) was so very nice and respectful. She had the most beautifulest smile the whole time. She took interest in my life, and gave positive feed back. Thank u to her. Being that she was the first person of contact, she represented the hotel in a lovely way.
CHRISTOPHER
Stayed 2 nights in Mar 2024
Response from Management on 1 Apr 2024
Hello Christopher, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.We are happy to hear you were satisfied with your stay and that we made it a personable experience for you. Thank you.
10/10 Excellent
Carla
31 Mar 2024
Carla
Stayed 1 night in Mar 2024
Response from Management on 22 Apr 2024
Dear Carla, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.
Front desk person hangs up when you call him after he answers your question.. all the time..
Ed
Stayed 3 nights in Mar 2024
Response from Management on 1 Apr 2024
Hello Ed, Thank you for choosing the Holiday Inn Chicago-North Evanston! We appreciate your feedback and are sorry to hear that you were having difficulties with the front desk communications. We take pride in our customer service, and we will use this feedback in order to coach our team to provide better service in the future. Thank you.
The receptionist was very kind and accommodating. The room was very clean and has a lot amenities, they even gave you free water bottles when you checked in. They also provided free water in the lobby for you to take at your leisure. Vehicle wise, There is only one entrance into the parking garage and it has a very steep incline. Parking was also $18 a night, but otherwise I loved my stay.
Jessica
Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
Hello Jessica, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Chicago-North in Evanston.Hope to see you for a future stay!Thank you.
Pizza was left in my fridge.. shower was barely working had a defect..
Genesis
Stayed 2 nights in Mar 2024
Response from Front Desk on 26 Mar 2024
Thank you for taking the time to tell us about your stay. I am sorry you found Pizza in your fridge. The is not usual for our team and we appreciate you bringing it to our attention. I am also sorry that the shower was not working correctly. I hope while you were here we were able to take care of that for you. We hope to see you again in the future to show you how truly wonderful we can be.
Thank you for staying with us. We hope to see you again in the future.
6/10 Okay
Melanie
24 Mar 2024
Disliked: Cleanliness
As soon as we entered our room we discovered pubic hair in the tub and in the bathroom floor and reported it. Because they were not able to take care of it that evening no one in our room could shower in the morning. When we returned we found they had cleaned up part of the hair but not all. It was clear they did not clean.
Melanie
Stayed 2 nights in Mar 2024
Response from Front Desk on 26 Mar 2024
Thank you for taking the time to tell us about your stay. I am sorry the room was not cleaned to standard. This is not normal for our team, and I am sorry you encountered these issues while here. I have sent all this information to the department head for review so we can retrain and ensure this does not happen again. Thank you again for taking the time to tell us about your stay.
10/10 Excellent
Mai
24 Mar 2024
Mai
Stayed 1 night in Mar 2024
Response from Front Desk on 15 Apr 2024
Thank you so much for staying with us.
8/10 Good
Erskine
22 Mar 2024
Erskine
Stayed 2 nights in Mar 2024
Response from Management on 12 Apr 2024
Hello, Thank you for choosing the Holiday Inn Chicago North Evanston! We appreciate you taking the time to share your feedback! Thank you!
Great reasonably priced hotel. Staff were friendly and efficient.
Rakesh
Stayed 2 nights in Mar 2024
Response from Front Desk on 22 Mar 2024
Thank you for staying with us and telling us about your stay. We are delighted to hear about your experience while with us. We hope to see you again in the future.
6/10 Okay
HU
17 Mar 2024
Liked: Cleanliness
Close to train rail, noisy. Staff polite but not that friendly.
HU
Stayed 2 nights in Mar 2024
Response from Front Desk on 18 Mar 2024
Thank you for telling us about your stay. I am sorry you were able to hear the train from your room. I do hope it did not bother you too much and you were still able to enjoy your time with us.
Our stay here was more than we could have asked for!! The staff was extremely nice and treated our kids the best!!
Jordan
Stayed 5 nights in Mar 2024
Response from Front Desk on 18 Mar 2024
Thank you for staying with us. We are delighted to hear that you and your kids enjoyed your time with us. We hope to see you and your family again in the future.
6/10 Okay
Rebecca
11 Mar 2024
Rebecca
Stayed 2 nights in Mar 2024
Response from Front Desk on 18 Mar 2024
Thank you for taking the time to tell us about your stay. I am sorry you did not enjoy your time with us. We hope to see you again in the future.
10/10 Excellent
peter
10 Mar 2024
location, good service, nice bathroom shower.
peter
Stayed 2 nights in Mar 2024
Response from Front Desk on 18 Mar 2024
Thank you for taking the time to tell us about your experience. We hope to see you again in the future.
Thank you for taking the time to tell us about your stay. We too like our location and all the great things to do. We hope to see you again in the future.
10/10 Excellent
Penelope
8 Mar 2024
Penelope
Stayed 2 nights in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for staying with us.
2/10 Terrible
Nanako
7 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nanako
Response from Management on 8 Mar 2024
Thank you for choosing to stay with us at the Holiday Inn Evanston.We apologize for any inconveniences you experienced during your stay and hope that you make that stay an exception for any future inquiries. Sincerely,Management
Bed was not very comfortable. Light switch for the bathroom was hidden behind the towels on the towel rack. The staff very friendly
Jaqueline
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Mar 2024
Thank you for staying with us. We appreciate you taking the time to tell us about your stay. We use all our valued guest feedback when making future decisions for the hotel. We hope you had a great time while in Evanston.
10/10 Excellent
Jonathon
2 Mar 2024
Jonathon
Stayed 1 night in Mar 2024
Response from Front Desk on 22 Mar 2024
Thank you for staying with us. We hope to see you again in the future.
I've been staying here once a year for like the past 15 years. It's changed hands a number of times, and right now it's about as good as it's been. Clean, quiet, and a great location close to lots of restaurants. Getting up to the garage requires going up a scary ramp, but that's a small issue for an otherwise fine place to stay.
Charles
Stayed 1 night in Feb 2024
Response from Front Desk on 20 Feb 2024
Thank you for continuing to stay with us. We are delighted to hear that you enjoyed your time with us, we hope you continue to stay with us, and we look forward to seeing you in the future.
Thank you for staying with us. I am sorry the train kept you awake. I hope it did not impact your stay too much and you were still able to have a great time here in Evanston.