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Reviews of Holiday Inn Chicago - Elk Grove, an IHG Hotel

3.5 out of 5
Holiday Inn Chicago - Elk Grove, an IHG Hotel
1000 Busse Rd, Elk Grove Village, IL

Reviews

7.6

Good

Rating 10 - Excellent. 367 out of 1002 reviews" "
Rating 8 - Good. 312 out of 1002 reviews" "
Rating 6 - Okay. 150 out of 1002 reviews" "
Rating 4 - Poor. 84 out of 1002 reviews" "
Rating 2 - Terrible. 89 out of 1002 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Madison

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Vincent on 2 May 2024
Thank you so very much for sharing and will address this with the staff

2/10 Terrible

Kathiresan

Travelled with family and small children, Business traveller
Disliked: Staff & service, property conditions & facilities
There were kids running around just outside the door in 3 rd floor that started around 11pm and went on till 03:30am. I complained to the front desk and there not much of a use. Worst place and what a waste of money
Stayed 1 night in Apr 2024
Response from Vincent on 22 Apr 2024
Thankyou for sharing this and will address this with the staff

8/10 Good

Kristina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. Room was a good size and beds were comfortable.
Stayed 1 night in Apr 2024
Response from Vincent on 22 Apr 2024
Thank you! We do hope to see you again.

2/10 Terrible

Stephen

Business traveller
Disliked: Staff & service
the expedia description when i made the reservation said was a free breakfast. when i showed up for breakfast, they were charging $14.95, unless you had a voucher of some kind. going to to the front desk, explaining the website offering, they were unmovable on the issue. getting breakfast any other way, involved walking to a gas station 7/11. pointing out the website entry. they said "that's expedia;'s problem"
Stayed 2 nights in Apr 2024
Response from Vincent on 22 Apr 2024
Thank you for sharing this and please know breakfast is not included in the rate

8/10 Good

Harrison

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Vincent on 15 Apr 2024
Awesome! Thanks for staying with us and hope to see you again

6/10 Okay

Jim

Business traveller
Not real clean property. Property is a little dated. Location is convenient for airport and the suburbs. OK at the right price
Stayed 3 nights in Apr 2024
Response from Vincent on 15 Apr 2024
Thank you for the feedback and we do hope to see you again

4/10 Poor

Deirdre

Disliked: Property conditions & facilities
You just have to have hit water. Period! No hot water in shower, bad rating.
Stayed 1 night in Apr 2024
Response from Vincent on 10 Apr 2024
Thank you for sharing and will address this with our staff

2/10 Terrible

Sanjuana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Charge a lot for a night and breakfast isn’t included you have to pay extra. I never had this happen before.
Stayed 1 night in Apr 2024
Response from Vincent on 8 Apr 2024
So sorry but breakfast is not included in your rate. However, we do have our full breakfast menu. We do hope to see you again

8/10 Good

LaRena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good but there were a few things to note. First, when we checked my daughter said one of her pillows smelled awful so we put it on the floor during our stay. Second, I asked for more towels from the housekeeper and they literally only hand me ONE towel, just one. Now we were staying for multiple nights and there were two of us, so one extra towel didn’t help. Lastly, the breakfast kind of sucked really bad, the pancakes were awful, juice kind of nasty, the food lacked flavor and overall breakfast could have been way better. I would also say that I noticed one day, a black lady on the first day was given a hard time for wanting to take her breakfast to go and the same for a black guy on my last day there. While others didn’t have a problem with being able to take their food to go. There was no hesitation or discussion about it, literally every single person, was able to take their food to go that asked. I think that it should be the same with everyone especially when everyone is paying the same price. Overall my stay was pretty good minus the things mentioned above.
Stayed 3 nights in Mar 2024
Response from Vincent on 2 Apr 2024
Thank you so very much for staying with us and sharing your experience. We are going to address this with our staff

4/10 Poor

LeAnne

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our television did not work. We spent an entire weekend in the room without being able to watch anything on the television. Our WiFi barely worked. Water in the shower was lukewarm at best. Our key cards to the room kept not working and we would have to go get new ones from the front desk multiple times without any apology or explanation. Room service did not come to clean or replace towels. I spent a decent amount of money to have a nice weekend away with my kids, and the stay at the hotel was very disappointing. This is not the first time that we have stayed here, but I think that it might be the last because of the poor time that was had.
Stayed 2 nights in Mar 2024
Response from Vincent on 1 Apr 2024
Thank you for sharing this with us and going to share this with our staff!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good. Tbe room was quiet and comfortable. I would have liked to have a better businesd center with a printer, but otherwise all was fine.
Stayed 2 nights in Mar 2024
Response from Vincent on 26 Mar 2024
Thank you for sharing and we do hope to see you again

8/10 Good

Victor Salvador

Liked: Cleanliness, property conditions & facilities
Good place for wait your flight
Stayed 1 night in Mar 2024
Response from Vincent on 19 Mar 2024
Awesome! Thank you!

8/10 Good

Kristie

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Vincent on 11 Mar 2024
Thank you and hope to see you again

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vincent on 11 Mar 2024
Awesome! Thanks for staying with us

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vincent on 6 Mar 2024
Thank you so very much and we do hope to see you again

10/10 Excellent

Ihor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Vincent on 5 Mar 2024
Thank you so very much and hope to see you again

10/10 Excellent

C

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Too many potholes in the parking lot
Stayed 1 night in Feb 2024
Response from Vincent on 5 Mar 2024
Thank you and will address this with our staff

6/10 Okay

Nicole

Travelled with family
Walking the halls you could smell cigarette smoke very strongly in some areas. The breakfast was only offered on one day and not both days of our stay. It was clean and the staff were friendly.
Stayed 2 nights in Feb 2024
Response from Vincent on 28 Feb 2024
Thank you and will address this with our staff

4/10 Poor

Karolyn

Travelled with partner
Disliked: Staff & service, amenities
Dirty moldy ceilings
Stayed 1 night in Feb 2024
Response from Vincent on 23 Feb 2024
Thank you for sharing and will address this directly with our staff

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service
Quiet. Comfy beds. Nice stay.
Stayed 1 night in Feb 2024
Response from Vincent on 23 Feb 2024
Awesome! Thanks for staying with us

10/10 Excellent

Jason

Stayed 1 night in Feb 2024
Response from Vincent on 28 Feb 2024
Thank you and hope to see you again

2/10 Terrible

Sol

Travelled with family
the attention from that the very poor quality staff told us that we did not have the right to breakfast, I had to go and print the reservation and the details so that they would allow me access to breakfast, in addition we were sitting having breakfast and the staff told us that we We had to hurry because they had to leave, it wasn't even 8:30 am. The experience in that location was really very negative.
Stayed 1 night in Feb 2024
Response from Vincent on 21 Feb 2024
Thank you for sharing this and going to address this directly with our staff

10/10 Excellent

Faisal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience so far. Likes: Traffic-free location, Enough parking, active & clean swimming pool, big and peaceful lobby to hangout or meet visitors, full-stocked breakfasts, anytime free coffee, refrigerator, oven & controllable heat/cool AC in room, clean beds & bathroom, humble staff etc. Dislike: Poor WiFi signal, had to take phones near the door to reconnect.
Stayed 3 nights in Feb 2024
Response from Vincent on 13 Feb 2024
We are so happy to hear this and hope to see you again

4/10 Poor

Mickey, Palisades Blvd

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Older property, needs a renovation, took over 10 minutes for hot water from faucets.
Stayed 1 night in Feb 2024
Response from Vincent on 12 Feb 2024
Thank you! I will share this with our staff directly

6/10 Okay

Nicholas

Stayed 1 night in Dec 2023
Response from Vincent on 7 Feb 2024
Thanks for staying with us

2/10 Terrible

Sara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had holes in the wall and stains on the bedding and window was leaking water down the wall and trash under the chair in our room
Stayed 1 night in Jan 2024
Response from Vincent on 7 Feb 2024
Thank you and going to share this with our staff

10/10 Excellent

LE HUYEN

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Vincent on 26 Jan 2024
Awesome! Thank you so very much for staying with us

6/10 Okay

Robert

Business traveller
Liked: Staff & service
Lost electricity and hot water
Older hotel, rooms were OK. I could not get hot water out of the shower; not when I checked in in the evening or in the morning. Lost electricity in the morning, so no chance to get any work done from the hotel room. There was a snowstorm, and evidently no backup power system. Other businesses nearby had power, street lights had power, but no power in the hotel
Stayed 1 night in Jan 2024
Response from Vincent on 23 Jan 2024
Thank you for staying with us and will address this directly with our staff

4/10 Poor

Dariia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was missing
Stayed 1 night in Jan 2024
Response from Vincent on 22 Jan 2024
Thank you for sharing this and going to address this directly with our staff

2/10 Terrible

Erica

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here for a dance convention on the property. We will never stay here again. It was way overpriced for the condition of the property. A few examples, the bed mattress had a huge hole/rip in the side (we were checking for bed bugs…thankfully none), the shower curtain had a very large rip in it, the water was so cloudy you could not see through it, everything just seemed old and not well taken care of, a friend found a clump of bloody hair behind their toilet, there seemed to be dirt and buildup grime on the chair railing around the ballroom we were in, most of the mini fridges worked sub par or not at all, the whole floor we were on smelled like smoke and vomit…the list could go on. The guy checking us in was very nice and friendly and our bed, thankfully seemed to be clean…that is about the extent of what I can say was good! We would have left immediately if the dance convention we were at wasn’t being held there! Don’t stay here!
Stayed 1 night in Dec 2023
Response from Vincent on 17 Jan 2024
Thank you for sharing this and will address this directly with our staff

10/10 Excellent

Ray

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vincent on 16 Jan 2024
Thank you so very much and we do hope to see you again

4/10 Poor

Edward

Stayed 1 night in Jan 2024
Response from Vincent on 16 Jan 2024
Thank you for sharing and will address with our staff

10/10 Excellent

Emmanuel

Travelled with group
Stayed 1 night in Jan 2024
Response from Vincent on 16 Jan 2024
WOW a 10! Thank you so very much and hope to see you again

2/10 Terrible

Renee

Stayed 1 night in Jan 2024
Response from Vincent on 7 Feb 2024
Thank you and we hope to see you again

2/10 Terrible

Daniel

Stayed 1 night in Jan 2024
Response from Vincent on 15 Jan 2024
Thank you and will share this with our staff

10/10 Excellent

Alexander

Stayed 1 night in Jan 2024
Response from Vincent on 7 Feb 2024
Awesome! Thank you so very much

8/10 Good

Shah

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Vincent on 11 Jan 2024
Thank you so very much for staying with us and hope to see you again real soon

4/10 Poor

David

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
First room we received had a broken bed so we were moved into another room … second room had no hot water which I believe was the entire hotel because we heard multiple people complaining about it, so we weren’t even able to shower and to top it all off we received free breakfast vouchers the day we checked in only to find out the next day we couldn’t use because the restaurant was closed so the whole experience was weird and we should’ve honestly asked for money back and left
Stayed 1 night in Dec 2023
Response from Vincent on 10 Jan 2024
Thank you for sharing and will address this directly with the staff

4/10 Poor

Jessica

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vincent on 10 Jan 2024
Thank you! We do hope to see you again

10/10 Excellent

Jessica, Des Plaines

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for the kids to swim,,we live nearby and use this as a staycation, will definately be back
Stayed 1 night in Dec 2023
Response from Vincent on 2 Jan 2024
We are so happy you stayed with us and thank you!

4/10 Poor

Scott

Stayed 1 night in Dec 2023
Response from Vincent on 29 Dec 2023
Thank you for sharing

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vincent on 28 Dec 2023
Thank you! We do hope to see you again

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Average at best
Stayed 1 night in Dec 2023
Response from Vincent on 26 Dec 2023
Thank you so very much for staying with us

4/10 Poor

Volney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Vincent on 21 Dec 2023
Thank you so very much for staying with us and hope to see you again

10/10 Excellent

Bre'Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was a simple and easy process. I was also asked if I preferred the first floor or not.
Stayed 1 night in Dec 2023
Response from Vincent on 21 Dec 2023
Awesome!!! We love seeing a 10! Thank you so very much for staying with us

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful room with amazing housekeeping staff. The attached restaurant/bar was perfect. Food was great and staff was the highlight of our trip
Stayed 1 night in Dec 2023
Response from Vincent on 21 Dec 2023
Thanks for giving us a 10! We do hope to see you again

10/10 Excellent

Gracie

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing i didn't like it was the matresss it was like a hole
Stayed 3 nights in Nov 2023
Response from Vincent on 21 Dec 2023
Great! Thanks for staying with us

4/10 Poor

Mark Charles

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in first room. Staff told me to let it run for 15-20 minutes to get hot water. Had to pressure them to get a new room. Wanted to charge $30 fee to checkin before 3pm even though rooms were ready. Property has not been well maintained since covid.
Stayed 6 nights in Nov 2023
Response from Vincent on 21 Dec 2023
Thank you and will share this with our staff

10/10 Excellent

Dana

Stayed 1 night in Nov 2023
Response from Vincent on 21 Dec 2023
Awesome! Thanks for staying with us and hope to see you again

2/10 Terrible

Jose

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was absolutely terrible, no hot water, they did not clean the room. Asked the front desk to send someone and they never did. Worse experience ever and would not recommended this place to anyone. They should be out of business.
Stayed 2 nights in Nov 2023
Response from Vincent on 28 Nov 2023
Thank you and going to share this with our staff