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Our room was perfect, spacious and clean. Don’t be fooled when they say they have a restaurant on site. The bar/restaurant is a small extremely limited menu of about 5 items. The location of the hotel is thankfully located near Shake Shack, and other restaurants. We also found the Bally casino which was a plus!
Alicia
Stayed 2 nights in Apr 2024
Response from Jacob AC Manager on 22 Apr 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.
8/10 Good
Joshua
16 Apr 2024
Joshua
Stayed 5 nights in Apr 2024
Response from Jacob AC Manager on 21 Apr 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.
Friendly with easy check in. Staff checked people entering the lobby for keys to ensure security.
Given we were downtown, it was a bit noisy at night but thankfully we were on the top floor. We returned on our last evening and spent time in the lounge. We brought food back and were able to eat in the lounge. Our bartender was fabulous. We could also stay an hour after the bar closed at 11.
Christina
Stayed 2 nights in Apr 2024
Response from Jacob AC Manager on 14 Apr 2024
Thank you for taking the time to leave us a review. We appreciate all feedback we receive. We hope you choose to stay with us again in the future.
The front desk was very welcoming, Emily and Jocelyn were very attentive and made our experience at this hotel so much better!
iliana
Stayed 3 nights in Apr 2024
Response from Jacob AC Manager on 10 Apr 2024
Thank you very much for taking the time to leave us a review. Your kind words will be shared with the team especially Emily and Jocelyn! We hope you choose to stay with us again!
This hotel wasn’t anything great. Yes the location is good but there are other hotels that are better within the similar area. The overall property needs A LOT OF Work and the floors were very dirty. There were holes and stains on our comforter . The first night barely could sleep bc the sheets and comforter were so itchy. And when we ask for new sheets and pillow cases it took them HOURS. The staff is not helpful at all and don’t care about the guests experience. The WiFi is awful could barely watch TV or even be on your phone with the wifi connected. Also the breakfast is 17$ for one person. It’s way too overpriced and there was not many options. It was our first time coming here and it’s the last time!
Jasmina
Stayed 2 nights in Apr 2024
Response from Jacob AC Manager on 7 Apr 2024
Hello thank you for taking the time to leave us a review. We'd like to apologize for the issues that occurred during your stay. Your comments have been passed onto our department leaders as we are always working to improve our hotel. Take care!
Everything was walking distance which made it super convenient for us to travel the city as well as est
Mondira
Stayed 4 nights in Mar 2024
Response from Jacob AC Manager on 7 Apr 2024
Hello thank you for taking the time to leave us a review. We hope you choose to stay with us again soon. Take care!
6/10 Okay
Tanya Cristina
4 Apr 2024
Liked: Staff & service
Location was great.. the staff was very friendly and accommodating.. we came in at 4 am and they provided my family and I early check in which was perfect. We were so grateful. The hotel was average nothing fancy but was perfect for what we needed..
Tanya Cristina
Stayed 3 nights in Mar 2024
Response from Jacob AC Manager on 5 Apr 2024
Thank you for taking the time to leave us a review. We hope you choose to stay with us again soon. Take care!
The windows are thin. So you hear everything. The location is perfect. The beds are not something to write home about. The internet was slllooowww! I tried watching my Netflix for two days
Kristie
Stayed 2 nights in Mar 2024
Response from Jacob AC Manager on 5 Apr 2024
Thank you for taking the time to leave us a review. Your notes have been passed onto our team to work on correcting immediately. We hope you choose to stay with us again soon. Take care!
This was a very nice and clean place! The only thing I noticed was that there was a little stain on my bed sheets, but other than that, the staff was very nice, accommodating, and clean!
Isabelle
Stayed 3 nights in Mar 2024
Response from Jacob AC Manager on 6 Mar 2024
Thank you very much for taking the time to leave us a review. Your comments have been shared with our team. We hope you choose to stay with us again in the future!
Excellent!!! The only issue was the street noise at night. It sounded like it was in the room. I stay at a lot of city hotels and it was the loudest I ever heard.
Gina
Stayed 1 night in Mar 2024
Response from Jacob AC Manager on 3 Mar 2024
Thank you very much for taking the time to leave us a review. We hope you choose to stay with us again n the future!
This location was absolutely perfect for a short downtown trip. Walk to shopping and restaurants. Easy Uber ride to museums. Would definitely stay again.
Jennifer M
Stayed 2 nights in Jan 2024
Response from Jacob AC Manager on 15 Jan 2024
Thank you for taking the time to leave us a review! We hope to have you stay with us again during your next trip to Chicago.
Not full, opened bottles of water in fridge. Housekeeping hard a very difficult time understanding English when simple requests were made, i.e. additional clothing hangers. Bed was very hard and not comfortable. Room temperature stayed exactly the same (too warm) after trying to lower the temperature on the wall panel (auto and fan mode were both tried). AC hotel beds are normally are favorite choice when choosing a hotel. The location was great.
Verified traveller
Stayed 3 nights in Dec 2023
Response from Jacob AC Manager on 10 Jan 2024
Thank you for taking the time to leave us a review! I apologize for your recent stay being anything less than perfect. We hope to have you stay with us again in the future.
10/10 Excellent
Nestor
1 Jan 2024
Nestor
Stayed 4 nights in Dec 2023
Response from Jacob AC Manager on 10 Jan 2024
Thank you for taking the time to leave us a review! We hope to have you stay with us again in the future.
The room was clean, modern and comfortable with a really nice view. The staff was friendly and accommodating. The information and process about parking was not clear and confusing. Thanks
Jose
Stayed 2 nights in Dec 2023
Response from Jacob AC Manager on 10 Jan 2024
Thank you for taking the time to leave us a review! We hope to have you stay with us again in the future.
8/10 Good
Zelda
Travelled with family
28 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Nice location and a nice price. The hotel is definitely in need of some repairs.
Zelda
Stayed 1 night in Dec 2023
Response from Jacob AC Manager on 10 Jan 2024
Thank you for taking the time to leave us a review as we appreciate all feedback so we can try and improve in all areas that we can! We hope to have you stay with us again in the future.