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Reviews of Comfort Suites Chicago O'Hare Airport

3 out of 5
Comfort Suites Chicago O'Hare Airport
4200 North River Road, Schiller Park, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 979 out of 1916 reviews" "
Rating 8 - Good. 488 out of 1916 reviews" "
Rating 6 - Okay. 224 out of 1916 reviews" "
Rating 4 - Poor. 115 out of 1916 reviews" "
Rating 2 - Terrible. 110 out of 1916 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property. Uno’s pizza was very good. We liked the room. It was perfect for our group.
Stayed 1 night in May 2024

10/10 Excellent

DELMY

Stayed 3 nights in May 2024

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! It was our pleasure to offer you convenient, complimentary airport shuttle transportation. Our team hopes you'll join us again at Comfort Suites Chicago O'Hare next time you're in the area.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Eddie

Travelled with family
Liked: Amenities, property conditions & facilities
I would definitely book there again if visiting Chicago. The staff was fantastic and went above and beyond to assist with our needs. True customer service! Room was clean and plenty of space. Shuttle service was added convenience. Pleasant experience and would recommend to anyone visiting the area.
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! It was a pleasure to host you at Comfort Suites Chicago O'Hare. Your kind words about our remarkable staff are very much appreciated, and we will be sure to share your comments with the team. We are proud to have earned your recommendation, and we're looking forward to welcoming you back for another terrific experience.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Tawni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous shuttle service to/from hotel, airport, convention center! Quick and reliable.
Stayed 3 nights in Apr 2024
Response from General Manager on 10 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! Providing quick and reliable transportation is one of our top priorities, and we're glad to hear we were able to meet your expectations. We look forward to the opportunity to welcome you back soon!Sincerely,The Management Team at Comfort Suites O'Hare

2/10 Terrible

John, Woodstock

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Theda

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are happy to hear you enjoyed your time at the restaurant. Come back soon!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

FEDERICO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the transportation options of the hotel, room was clean and comfortable. Staff was amazing. Breakfast was included and ok.
Stayed 4 nights in May 2024
Response from General Manager on 10 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!From our clean, comfortable accommodations to our fantastic team members, we're so happy to know that you enjoyed just about everything about your time with us. Please consider joining us again soon for another amazing stay. Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Christopher BLAIR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Good value, breakfast included. The free shuttle to and from the train station, outlet mall and airport is amazing!
Stayed 2 nights in May 2024
Response from General Manager on 8 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We know when guests are looking for a place to stay, they need a delicious breakfast to wake up to, and convenient on-site amenities to enjoy all of the local area's offerings. We're so glad you could enjoy your visit with us, and we hope you'll join us again soon at Comfort Suites Chicago O'Hare!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Mikayla

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were very kind and helpful! It was a great quick stop for us.
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're so happy to know that our team's friendly service left a positive impression on you and that you had a great time with us overall. Your perfect rating means the world to us and we hope to see you again soon. Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Steven, Salt Lake City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Difficult to find amenities
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We'll be sure to discuss your comments about our amenities internally to determine ways of improving in this respect. It was a pleasure having you here, and we hope you return soon. Sincerely,The Management Team at Comfort Suites O'Hare

2/10 Terrible

Zhilo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are old and dirty, I had to call the front desk To have someone come and clean the room for me and change the Sheets and skirt. Closet, doors, nightstands, and the sofa had so much stains. This hotel charge me hundred dollar November when I first time for something I didn’t do unfortunately this time I Booked this hotel I didn’t know that’s the same one.
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are concerned to hear about the condition of your room and the issues from your previous stay. Our team is committed to addressing these matters promptly to ensure they do not recur. We appreciate you bringing this to our attention and look forward to demonstrating our dedication to your comfort and satisfaction.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

CHRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Apr 2024
Response from General Manager on 7 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! It was such a pleasure having stay with us during your time in Chicago, and we hope you return soon. If you have any suggestions for ways we can make your next visit even better, please don't hesitate to reach out to us offline! Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome! The shuttle was fantastic. The room was really nice, big and comfortable. Very clean! Would definitely recommend! Had a great stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Farzana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and clean staff and service was good Convenient to airport with shuttle service Breakfast was very good Would recommend for stay
Stayed 4 nights in Apr 2024
Response from General Manager on 7 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're glad you found our rooms nice and clean and that the hospitality of our team met your expectations. It's also wonderful to know that our convenient shuttle service and the quality of our breakfast added to your satisfaction. We appreciate your recommendation and look forward to welcoming you back for another pleasant stay!Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Kamran

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and shuttle service available. Parking charges were not visibly seen on website. Found that out after booking completed
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Dear Kamran,Thank you for your feedback. This helps us ensure every guest experience is a great one! We're glad you appreciated our proximity to the airport and shuttle service. We look forward to welcoming you back and providing an even smoother experience.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Mingwu

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 3 nights in Apr 2024
Response from General Manager on 7 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're happy you enjoyed our property and look forward to welcoming you back to Comfort Suites Chicago O'Hare soon.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Chardo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from General Manager on 7 May 2024
Dear Chardo,Thank you for your feedback. This helps us ensure every guest experience is a great one! We're glad you had a world-class experience, and we hope to welcome you back soon for another great stay.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Jacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t really have a chance to see what’s in the area. Pizzeria Uno in hotel - which needs entering more? Breakfast included was also helpful.
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Dear Jacey,Thank you for your feedback. It helps us ensure that every guest experience is a great one. We're glad you enjoyed the food we have to offer. We look forward to welcoming you back!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy overnight for o’Harr
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!Our convenience is unbeatable, offering comfort and relaxation just minutes from the bustling energy of the airport. We're so glad you had such a peaceful overnight stay with us, and we hope you'll visit us again soon at Comfort Suites Chicago O'Hare.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Jaquelina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a return visit to this property. The property offers a free airport shuttle. Is well located for the airport and restaurants.
Stayed 2 nights in Apr 2024
Response from General Manager on 3 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're glad our location worked well for your trip and that you appreciated the airport shuttle. Please come see us again soon.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking $18 per day. Very little parking available when I checked in. I didn’t feel like parking was secure.
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear Cheryl,Thank you for your feedback. This helps us ensure every guest experience is a great one! Guest safety is our top priority, so we regret to hear you did not feel that security while parking. Our parking is tied to airport policies. We hope you enjoyed our comfortable rooms during your stay, and should you return to the area, we hope you choose Comfort Suites Chicago O'Hare for your next stay.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Farzana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and helpful . Rooms were clean Breakfast was good
Stayed 6 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Farzana,Thank you for your feedback. It helps us ensure that every guest experience is a great one! We're delighted to hear that you found our staff courteous and helpful, our rooms clean, and breakfast enjoyable. We look forward to welcoming you back soon for another great experience!Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

DayJon, Los Angeles

Liked: Cleanliness, staff & service
Disliked: Amenities
Kinda secluded
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear DayJon,Thank you for your feedback about your stay with us at Comfort Suites Chicago O'Hare. This helps us ensure every guest experience is a great one! Your high rating is much appreciated, and we hope you'll stay with us again in the future. Sincerely,The Management Team at Comfort Suites O'Hare

6/10 Okay

Julia, Hollywood

Travelled with partner
Liked: Staff & service
Staff are great . But hotels need to be update ASAP . TVs are way too small, the hallway inside the hotel has a very uncomfortable smell, the parking situation is unbelievable. $18 for self parking, and still hard to find parking not fair . Very small parking lot .
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one. We're pleased that our hospitable team left a memorable impression on you; however, we regret that you were not fully satisfied with your stay. Your feedback about the TVs, as well as your suggestion for updates, will be shared internally for further consideration, as we are always seeking ways to improve. Please know that our parking charge is tied to the airport policies, though we understand your disappointment. It was a pleasure having you here, and we hope you enjoyed your time in Chicago.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Joelle

Business traveller
Liked: Cleanliness, staff & service
Well, I really don't like to write bad reviews, but this time I feel like people should know what they're paying for. Begining with the good points : - it's one of the cheapest place near the airport - staff was super friendly and professionnal - the room was perfectly clean - the bed was super comfortable - the free shuttle from/to the airport is super convinient Now, what's bad : - wifi is SUPER spotty and keep going on and off, you have to reconnect every 30 minutes'ish - the airconditionning is SUPER LOUD AND NOISY, like, drying machine loud and noisy. And it makes the room EXTRA DRY, it's even incomfortable to breath because it's so dry and even my skin and air were drying. But you can't turn it off because even if it's 50-60 outside, the room becomes super hot without the airconditionner - the decoration was ugly in my opinion, it really should be refreshed - the breakfast was really bad : super dry potatoes, super oily sausages, stale bread and only bananas for fruit. No yogurt (well, there is a bowl were apparently there is yogurt served but it was empty the 4 times I came, even if I was early), no pastries or croissant or muffins or anything. Just plain bread, eggs (these were good, at least), and the other things I mentionned above There were very little light in the room - rooms are weirdly arrenged. Sink outside of the bathroom?! That's not very elegant. - the hot water in the shower was not hot at all - you hear every noise from your neighboors room So, yeah..
Stayed 4 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! While we're glad you found our hotel convenient and affordable, we apologize for the inconveniences you experienced with our Wi-Fi, air conditioning, and breakfast options. Your comments are invaluable, and we'll address them with our team to ensure a better experience for future guests. We hope to welcome you back soon for an improved stay.Sincerely,The Management Team at Comfort Suites O'Hare

4/10 Poor

Beth

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Paid for parking and had to park so far away it wasn't worth it, the hotel smelled in the elevator, on the seventh floor and into my room. Unpleasant stay would not stay there again. Staff was nice and friendly and did make me feel welcomed.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! While we're glad our friendly staff made you feel welcome, we apologize for any concerns about parking and odor. Your comments will be shared with our team to ensure a more enjoyable experience in the future. Should you be in the area again, please consider coming back to see us.Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We hope you had a great stay and look forward to welcoming you back for another five-star experience.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities
It was all right. Worn carpet. Noisy bathroom fan on constantly. Thin noise insulation between rooms. Clean though and very nice staff.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're pleased you enjoyed our clean rooms and great service, and we'll pass your compliments on. We apologize for any inconvenience you had during your stay and will use your feedback to help us improve the visits of future guests. We hope you'll come back soon!Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Clara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are pleased that our hotel met your needs. We look forward to earning that fifth and final star the next time you return to Comfort Suites Chicago O'Hare in the future. Until next time!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Lucenette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

ESTELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Dreshawn

Travelled with group
No hot water in room would like some compensation
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Thank you for your feedback. We understand how inconvenient the lack of hot water must have been for you, and we apologize for any disappointment it caused. Rest assured, we're taking steps to ensure this issue does not occur again. We value your patronage and hope to have the chance to provide you with a much-improved experience in the future.Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Ac in room was not working, had a horrible night trying to sleep. If you are someone who enjoys sleeping in uncomfortably hot rooms this is for you.
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We apologize for any inconvenience you had with the AC, and we'll be sure to have our maintenance team address your concerns immediately. We appreciate your bringing this matter to our attention. Should you find yourself back in Chicago, we hope you'll consider staying with us again for a more exceptional experience.Sincerely,The Management Team at Comfort Suites O'Hare

2/10 Terrible

Richard

Stayed 1 night in Apr 2024

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and room was amazing
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Tyler,Thank you for your feedback. This helps us ensure every guest experience is a great one! We are delighted that our comfortable accommodations and friendly service contributed to your five-star rating. It was a pleasure to host you, and we look forward to welcoming you back to Comfort Suites Chicago O'Hare in the future.Sincerely,The Management Team at Comfort Suites O'Hare

4/10 Poor

jahangir

Stayed 1 night in Apr 2024

2/10 Terrible

Roberto

Clean
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We were so happy to have you; however, we apologize for any inconvenience regarding cleanliness. Should you choose to stay with us again, we hope to provide you with an improved experience. Sincerely,The Management Team at Comfort Suites O'Hare

4/10 Poor

Mara Verboonen

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Davita, Evanston

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great about the room- Very comfortable bed, very nicely decorated, spacious. My only complaint would be the low quality breakfast with few options. The buffet style egg, sausage and potato squares looked unappetizing. There were bread, bagels, and waffles to put into one shared toaster. There were two types of cereal, and one fruit option -bananas. No yogurt, no pastries. two minute drive to the shopping mall which was wonderful!
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're thrilled to have met your high standards with our comfortable and spacious accommodations. Our culinary team appreciates your thoughts on breakfast, and we'll discuss your comments internally. It's terrific that our convenient location worked well for your trip! Should your travels bring you back our way, we hope you'll stay with us again at Comfort Suites Chicago O'Hare. Sincerely,The Management Team at Comfort Suites O'Hare

8/10 Good

Tonnalee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

rajmond

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're delighted we could meet your expectations and look forward to welcoming you back for another enjoyable stay!Sincerely,The Management Team at Comfort Suites O'Hare

10/10 Excellent

Heidi

Travelled with family
Ease of parking and check in. Clean room and shuttle to OHare.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are delighted our convenient parking and wonderful shuttle service helped you have such a fantastic stay. Your five-star review is truly appreciated, and we look forward to welcoming you back again soon.Sincerely,The Management Team at Comfort Suites O'Hare