2/10 Terrible
Andres
Travelled with family
1 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is so far the worst hotel experience ever. When we arrived they gave us a dirty bedroom, crumbs on the carpet, lipstick on the sheets, duvet with grey areas and a terrible smell. I complained and the manager told me I could get the 4th floor instead. The 4th floor was even worse; Molde on he ceiling, empty bottles on the back of the cabinets.
I asked for another room and they finally gave me a decent one but still gross carpet an terrible smell.
Next day my kids wanted to go to the pool and it was disgusting. Someone pooped on it. I told the front desk guy who was clueless on when was the last time someone clean the pool, he didn't even knew if someone used the pool as toilet days ago or hours ago. They ended up not doing a proper cleaning. Gross, disgusting place.
I had to stay there for 5 nights cause I was unable to find another place. They never came to clean the room or change towels. Whe I called to ask they said I never booked for it.
If I could give this "hotel" 0 Stars that would be more accurate than one. I was never compensate for the dirty pool we were not able to use, nor for the terrible service.
Never ever will book again on a Comfort Inn.
Andres
Stayed 5 nights in Apr 2024