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Reviews of Marriott Chicago O'Hare

3.5 out of 5
Marriott Chicago O'Hare
8535 West Higgins Road, Chicago, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 522 out of 1002 reviews" "
Rating 8 - Good. 224 out of 1002 reviews" "
Rating 6 - Okay. 119 out of 1002 reviews" "
Rating 4 - Poor. 57 out of 1002 reviews" "
Rating 2 - Terrible. 80 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle bus was wonderful! So easy to get to and from the airport. And, considering that this is an airport hotel, it was really nice and quiet!
Stayed 1 night in Apr 2024
Response from Greta Mara on 25 Apr 2024
Thank you for your feedback!

6/10 Okay

Jafar

Travelled with family and small children
Liked: Staff & service
Rooms are bit outdated and could use some detailed cleaning. Parking is not free. The pool is nice. Didn’t try the food.
Stayed 2 nights in Apr 2024
Response from Greta Mara on 22 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Zoey

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist was very kind
Stayed 1 night in Apr 2024
Response from Greta Mara on 22 Apr 2024
Thank you for your feedback!

10/10 Excellent

Kathie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Greta Mara on 22 Apr 2024
Thank you for staying with us!

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful and the facilities were clean and comfortable
Stayed 1 night in Apr 2024
Response from Greta Mara on 18 Apr 2024
Thank you for your feedback.

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Greta Mara on 19 Apr 2024
Thank you for staying with us!

4/10 Poor

Dan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have stayed in this hotel multiple times. While not fancy, I have always lives the proximity to the airport. The bar is nice . Food is good. And overall the service is good. This last atay I found out tbe hard way that this hotel supports airlines in the event of flight issues and cancellations. I came back to thebhotel on my last night to find the lobby flooded with people holding vouchers. The hotel stopped answering their phones for room service for existing guests. Had to walk down and order to find a shrunken menu and then wait in the lobby 90min for an overcooked burger. They were completely overwhelmed and not staffed or capable of handling this. I think it is a great thing to support stranded traveler. Been there. Howevwr, don’t do it if tou can not handle the capacity. It turns into a terrible experience foe your existing guests who shouldn’t have to suffer for the money you want from the airlines. Terrible.
Stayed 2 nights in Apr 2024
Response from Greta Mara on 16 Apr 2024
Thank you for your feedback. We will be addressing your concerns

8/10 Good

April

Liked: Cleanliness, staff & service
Smalll rooms , breakfast should be free , staff was nice and clean it was a good stay
Stayed 2 nights in Apr 2024
Response from Greta Mara on 15 Apr 2024
Thank you for staying with us!

8/10 Good

China

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Greta Mara on 15 Apr 2024
Thank you for staying with us!

10/10 Excellent

Mukesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and nice food
Stayed 1 night in Apr 2024
Response from Greta Mara on 12 Apr 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, delicious food and crispy clean comfortable rooms. Thank you very much!
Stayed 2 nights in Apr 2024
Response from Brenda on 12 Apr 2024
Dear valued guest,Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you again in the near future.Kind regards,

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, delicious food, great location and transportation. Thank you very much!
Stayed 1 night in Apr 2024
Response from Brenda on 11 Apr 2024
Dear valued guest,Thank you for taking the time to post your review on your recent stay here at the Marriott Chicago O'Hare.We appreciate your business, and we hope to see you in the near future. Kind regards,

6/10 Okay

Arielle

Travelled with group
Disliked: Staff & service
Parking was extremely expensive and was not true to what was told over the phone. There was a woman at the front desk that was extremely rude and wouldn’t help us. We were able to get help from another staff member later and he went above and beyond for us.
Stayed 1 night in Apr 2024
Response from Greta Mara on 9 Apr 2024
Thank you for staying with us.

4/10 Poor

Maria

Disliked: Cleanliness
Is ok, the best was Cristina for the restaurant. The other are no good customers services
Stayed 1 night in Mar 2024
Response from Greta Mara on 4 Apr 2024
Thank you for staying with us!

10/10 Excellent

Kassandra

Stayed 4 nights in Mar 2024
Response from Greta Mara on 2 Apr 2024
Thank you for staying with us!

10/10 Excellent

Nia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is great
Stayed 1 night in Mar 2024
Response from Brenda on 30 Mar 2024
Dear valued guest,Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you in the near future.Kind Regards,

10/10 Excellent

Qwynita

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brenda on 31 Mar 2024
Hello, good morning!Thank you for taking the time to rate your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you again in the near future. Kind regards,

10/10 Excellent

Amber

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, quick check in. Awesome heated indoor/outdoor pool.
Stayed 1 night in Mar 2024
Response from Brenda on 30 Mar 2024
Dear valued guest,Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you in the near future.Kind Regards,

8/10 Good

Tareal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation from airport is quick
Stayed 1 night in Mar 2024
Response from Brenda on 29 Mar 2024
Hello, good morning!Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you in the near future.Kind regards,

10/10 Excellent

Wesley

Stayed 1 night in Mar 2024
Response from Greta Mara on 16 Apr 2024
Thank you for staying with us!

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and everyone was friendly
Stayed 1 night in Mar 2024
Response from Greta Mara on 26 Mar 2024
Thank you for staying with us!

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Nicely sized room. Coffee in room. Good bar/restaurant. Robert at the desk was quite pleasant and helpful.
Stayed 1 night in Mar 2024
Response from Brenda on 24 Mar 2024
Hello, good afternoon!Thank you for posting a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you in the near future. Kind regards,

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel! Great for early mornings at O’Hare
Stayed 1 night in Mar 2024
Response from Brenda on 19 Mar 2024
Dear valued guest,Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you again in the near future.Kind regards,

10/10 Excellent

Khalil

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Great customer service!
Stayed 3 nights in Mar 2024
Response from Brenda on 19 Mar 2024
Dear valued guest,Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business and we hope to see you again in the near future. Kind regards,

2/10 Terrible

Jonathon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Way over priced for the quality of the room. The pool was freezing cold we couldn’t take our kids swimming because of it and they charged us $75 more when we checked in.
Stayed 1 night in Mar 2024
Response from Philip on 19 Mar 2024
Good morning JonathonThank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Philip TugbangOperations ManagerChicago Marriott O'Harephilip.tugbang@columbiasussex.com773.693.4444

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Bar and restaurant area neatly designed. Room was good overall. Shower temperature gauge was backwards but staff was very responsive to this.
Stayed 1 night in Mar 2024
Response from Greta Mara on 17 Mar 2024
Thank you for staying with us!

10/10 Excellent

Roman

Liked: Cleanliness, amenities, property conditions & facilities
There's a woman there with curly hair and glasses with a horrible personality but other than that this place is amazing
Stayed 2 nights in Feb 2024
Response from Brenda on 6 Mar 2024
Hello, good afternoon!Thank you for taking the time to post your review on recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you again in the near future so we can make it right for you.

6/10 Okay

Theresa

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It’s 2024 and no where can you find a USB port in the hotel. Not sure why they haven’t updated their lamps or alarm clocks. It’s a simple fix.
Stayed 1 night in Feb 2024
Response from Greta M. on 29 Feb 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the regular airport shuttle service. Hotel is clean and comfortable.
Stayed 1 night in Feb 2024
Response from Brenda on 25 Feb 2024
Dear valued guest,Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you again in the near future.Kind regards,

10/10 Excellent

Paris

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and welcoming. Very clean property.
Stayed 1 night in Feb 2024
Response from Brenda on 18 Feb 2024
Dear Valued guest,Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you in the near future.Kind regards,

8/10 Good

Nancy

Business traveller
Liked: Staff & service
This is a typical airport hotel. It’s busy and the furniture is beat up. It’s okay for a night if you have an early flight because they have an airport shuttle that runs on the half hour.
Stayed 1 night in Feb 2024
Response from Brenda on 12 Feb 2024
Dear valued guest,Thank you for taking the time to post your review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you again in the near future.Kind regards,

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brenda on 12 Feb 2024
Dear valued guest,Thank you for taking the time to post a review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business and we hope to see you again in the near future.Kind regards,

10/10 Excellent

Rachel

Stayed 1 night in Feb 2024
Response from Greta Mara on 21 Mar 2024
Thank you for staying with us!

6/10 Okay

Braxton

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Place was nice people were nice. My bed covers had a couple small blood stains on it which was pretty gross. Breakfast buffet was 30$ and I found hair in my potatoes. Place is nice but should watch what there servicing to people
Stayed 1 night in Jan 2024
Response from Robert on 29 Jan 2024
Hello We are sorry to hear that about your arrival experience with us. I will share this with our leadership team, Thank you for sharing this feedback and if there is anything that I can do please feel free to contact me here at the hotel at 773-693-4444ThanksRobert Davis/Operations manager Chicago Marriott O'hare

10/10 Excellent

Erin

Stayed 1 night in Jan 2024
Response from Greta Mara on 21 Mar 2024
Thank you for staying with us!

2/10 Terrible

Ben

Stayed 2 nights in Jan 2024
Response from Greta Mara on 25 Jan 2024
Thank you for your feedback and sorry that we didn't meet your expectation.

10/10 Excellent

Sabrina

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Robert on 22 Jan 2024
Hello thank you for staying with us and sharing your review with us. We look forward to your next visit with us. Have a great day.ThanksRobert

10/10 Excellent

proceso

Liked: Cleanliness, property conditions & facilities
overall, a very good and comfortable stay during a canceled flight. very friendly staff. my only complaint (very minor) is that the restaurant dinner menu was surprisingly limited in options.
Stayed 1 night in Jan 2024
Response from Greta Mara on 18 Jan 2024
Thank you for your feedback.

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Greta Mara on 17 Jan 2024
Thank you for staying with us!

10/10 Excellent

tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and service was great. We booked a poolside room and payed for a poolside room and got an interstate view room. The room was super quiet.
Stayed 1 night in Jan 2024
Response from Greta Mara on 15 Jan 2024
Thank you for your feedback.

10/10 Excellent

Klaudia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Greta Mara on 15 Jan 2024
Thank you for staying with us

6/10 Okay

Ashley

Stayed 1 night in Jan 2024
Response from Greta Mara on 2 Feb 2024
Thank you for staying with us!

10/10 Excellent

Adam

Stayed 1 night in Jan 2024
Response from Greta Mara on 2 Feb 2024
Thank you for staying with us!

2/10 Terrible

Jeremy

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Brenda on 14 Jan 2024
Thank you for taking the time to post your review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope we can make it right for you net time.Kind regards,

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brenda on 14 Jan 2024
Dear Valued Guest,Thank you for taking the time to post your review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you in the near future. Kind Regards,

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Greta Mara on 8 Jan 2024
Thank you for staying with us!

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Greta Mara on 8 Jan 2024
Thank you for staying us!

4/10 Poor

Mariana

Stayed 1 night in Jan 2024
Response from Greta Mara on 8 Jan 2024
Thank you for your feedback. We will be addressing the issues.

10/10 Excellent

Ronald

Stayed 1 night in Jan 2024
Response from Greta Mara on 8 Jan 2024
Thank you for staying with us!

6/10 Okay

Holly

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brenda on 7 Jan 2024
Dear Valued Guest,Thank you for taking the time to post your review on your recent stay here at the Marriott Chicago O'Hare. We appreciate your business, and we hope to see you again in the near future.Kind regards,