Outdoor pool, pool loungers

Reviews of Mercure Chennai Sriperumbudur Hotel

4 out of 5
Mercure Chennai Sriperumbudur Hotel
CP 8 SIPCOT Industrial Park, Sriperumbudur, Tamil Nadu

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 21 reviews" "
Rating 8 - Good. 3 out of 21 reviews" "
Rating 6 - Okay. 1 out of 21 reviews" "
Rating 4 - Poor. 2 out of 21 reviews" "
Rating 2 - Terrible. 3 out of 21 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Deepak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from . on 17 Nov 2023
Dear Guest,Thank you so much for reviewing our hotel and services, we very much appreciate the time you took to give us an excellent rating. I am glad that we could live up to your expectations.My team and I are very happy to read that you had enjoyed your visit and found our food and services excellent. I will make sure to pass this feedback to my entire team.Thank you again for sharing your experience, and we strive to deliver the excellent service.Regards,Vaishakh SURENDRANGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
It was a good stay there in Mercure. Room should be better in terms of cleanliness. Other than that everything fine.
Stayed 4 nights in Sep 2023
Response from . on 17 Nov 2023
Dear Guest,Thank you so much for reviewing our hotel and services, we very much appreciate the time you took to give us an excellent rating. I am glad that we could live up to your expectations.My team and I are very happy to read that you had enjoyed your visit and found our food and services excellent. I will make sure to pass this feedback to my entire team.Thank you again for sharing your experience, and we strive to deliver the excellent service.Regards,Vaishakh SURENDRANGeneral Manager

2/10 Terrible

Santiparb

Business traveller
Disliked: Cleanliness, staff & service
an official complaint
we would like to have an official complaint with your service due to my team did not satisfy with our service. Let me summarize as below following 1. Anonymous underwear in wardrobe in Santiparb's room , even he told your staff but next day it's still in the room 2. WIFI could not use for 2 days 3.no slipper in room 4.the maid took toothpaste from the bathroom and no refill Since we had been stayed with you for 2nd time already this time really not reach the level of satified , please improve your cleaniness , facilty and customer service.
Stayed 3 nights in Aug 2023
Response from . on 17 Nov 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Chennai Sriperumbudur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaishakh SURENDRANGeneral Manager

6/10 Okay

Manoj

Travelled with family
Liked: Cleanliness, property conditions & facilities
Feedback on Recent Hotel Stay
While I appreciate the convenience and location of your hotel, I must express my disappointment with the overall quality of service during my stay. Despite the charges incurred, I found that the service response was lacking and did not meet my expectations. Some specific areas that I believe need improvement include: Customer Service: I encountered delays and challenges when trying to reach out for assistance. Timely and efficient customer service is crucial, especially for guests who rely on your staff for various needs. Room Maintenance: The condition of the room I stayed in was not up to the standard I anticipated. [Provide specific details if applicable, such as cleanliness issues or maintenance concerns.] Value for Money: The discrepancy between the charges for the stay and the quality of service provided was concerning. It's important for guests to feel that they are receiving value for the price they pay. I believe that by addressing these issues, your hotel can greatly enhance the overall guest experience and reputation. I hope my feedback will be taken into consideration as you work to improve your services. I want to emphasize that my intention in providing this feedback is to assist you in creating a better experience for future guests. I hope that you will take my comments constructively and use them to make positive changes. Thank you for your attention to my concerns. I look forward to hearing about any actions you plan to take to address these issues.
Stayed 3 nights in Aug 2023
Response from . on 17 Nov 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Chennai Sriperumbudur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaishakh SURENDRANGeneral Manager

10/10 Excellent

Ramesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and apt stay. Good service
Stayed 1 night in Sep 2020
Response from Mercure Teams on 3 Oct 2020
Dear Mr. Ramesh, Thank you so much for reviewing our hotel and services ,we very much appreciate the time you took to send in your kind comments. My team and I are very happy to read you enjoyed at the hotel and found the service excellent. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Rahul Nama General Manager

10/10 Excellent

YuShin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from . on 17 Nov 2023
Dear Guest,Thank you so much for reviewing our hotel and services, we very much appreciate the time you took to give us an excellent rating. I am glad that we could live up to your expectations.My team and I are very happy to read that you had enjoyed your visit and found our food and services excellent. I will make sure to pass this feedback to my entire team.Thank you again for sharing your experience, and we strive to deliver the excellent service.Regards,Vaishakh SURENDRANGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked their in-room dining service the best .Whatever I asked, The chef ensured that I got everything at one go --from salad to salt-pepper to pickle or required sauces. I did not have to call back gain for anything. The food was as per my specification. The property is new and has been very tastefully done up .
Stayed 2 nights in Nov 2019
Response from Sanjukta Roy on 19 Nov 2019
Dear Guest, Thank you for taking out time and posting a review on our hotel and its services. we are delighted to know that you enjoyed your stay at Mercure Chennai Sriperumbudur. I take this opportunity to assure you of our best attention and services at all times. Sincerely, Mercure team

4/10 Poor

vishwesh

YOU HOTELS NEEDS TO IMPROVE ON THE FOOD QUALITY AND THE WATER IN BATHROOM WHICH SMELLS. UNDERSTAND YOU HAVE EX PACK PEOPLE VISITING. BUT THE RATE OF THE BUFFET DINNER IS TOO HIGH COMPARE TO THE QUALITY.
Stayed 2 nights in Sep 2019
Response from Sanjukta Roy on 3 Oct 2019
Dear Guest, Thank you for taking the time to share your feedback.While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I regret to note that you experienced inadequacies in bathroom and food. Most reasons for the lapses have already been mentioned by you in the review, I have shared your review with both teams & have initiated remedial action in conjunction with respective department heads. However, Our chef had got in touch with you to understand your preference in food & we request you to kindly write to to "h9249-fo@accor.com"for us for your future visit to our hotel. My team and I look forward to your upcoming stay and hope that your future visits find a more satisfying experience. Regards, Mercure Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff and clean hotel. Nice food too!
Stayed 7 nights in Jul 2019
Response from sanjukta roy on 4 Oct 2019
Dear Guest, Thank you for taking out time and posting a review on our hotel and its services. we are delighted to know that you enjoyed your stay at Mercure Chennai Sriperumbudur. I take this opportunity to assure you of our best attention and services at all times. Sincerely, Mercure team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel people was so kind and service was so great
Stayed 5 nights in Jun 2019
Response from Mercure Team on 19 Jun 2019
Dear Guest, Thank you for taking out time and posting a review on our hotel and its services. we are delighted to know that you enjoyed your stay at Mercure Chennai Sriperumbudur. I take this opportunity to assure you of our best attention and services at all times. Sincerely, Mercure Team

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Sanjukta Roy on 30 May 2019
Dear Guest, Thank you for taking out time and posting a review on our hotel and its services. It is heartening to get such reviews and, we are delighted to know that you enjoying your stay at Mercure Chennai Sriperumbudur. It was a pleasure to have been of service to you. My team and I are inspired by your comments and truly appreciate your generous praise. I take this opportunity to assure you of our best attention and services at all times. Sincerely, Mercure Team

8/10 Good

Matej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from mercure team on 13 May 2019
Dear Guest, Thank you for having spared valuable time to share your experience on this forum. I am delighted to learn that you left with a positive impression of the hotel and its services. We are grateful for kind words of appreciation about our Housekeeping team. The team is truly glad to have been able to create some lasting memories for you. Our service philosophy encourages us to deliver efficient and personalized service to all our guests and your recognition of our service feels wonderful. We hope to have the pleasure of welcoming you back many more times. Regards Mercure Team

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not providing complimentary break fast or dinner is very bad and charging more money for one day.
Stayed 1 night in Apr 2019
Response from MCS on 25 May 2019
Dear Guest , Thank you for sharing your Valuable feedback with us . We regret for the disappointments you had with the buffet dinner provided as well as the breakfast . Our goal has always been to provide our guests with the best service experience and I am regret for letting you feel otherwise. Your feedback will be shared with our team as we aim to be better with each and every Dinning experience . Again, thank you for your comments and for choosing us Mercure Chennai sriperumbudur . Thanks & Regards, Mercure Team

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
Nice stay all ok nothing fancy but ok overall
Stayed 4 nights in Dec 2018
Response from Sanjukta Roy Choudhury on 7 Feb 2019
Dear Guest, Thank you for your valuable feedback and for your valuable rating. Regards, Mercure team

2/10 Terrible

SANTIPARB

Stayed 4 nights in Oct 2023
Response from . on 17 Nov 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Chennai Sriperumbudur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaishakh SURENDRANGeneral Manager

4/10 Poor

SANTIPARB

Stayed 1 night in Aug 2023
Response from . on 17 Nov 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Chennai Sriperumbudur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaishakh SURENDRANGeneral Manager

8/10 Good

BOOSEOP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장용으론 손색없음
주변에 볼건 없지만 출장자에게는 굿
Stayed 4 nights in Sep 2019
Response from Sanjukta Roy on 3 Oct 2019
Dear Guest, Thank you for taking out time and posting a review on our hotel and its services. we are delighted to know that you enjoyed your stay at Mercure Chennai Sriperumbudur. I take this opportunity to assure you of our best attention and services at all times. Sincerely, Mercure team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
괜찮음
깔끔하고 친철하네요.
Stayed 7 nights in Jun 2019
Response from Mercure Team on 19 Jun 2019
Dear Guest, Thank you for taking out time and posting a review on our hotel and its services. we are delighted to know that you enjoyed your stay at Mercure Chennai Sriperumbudur. I take this opportunity to assure you of our best attention and services at all times. Sincerely, Rahul Nama General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommended
Good and patient service
Stayed 2 nights in Jan 2019
Response from sanjukta roy choudhury on 7 Feb 2019
Dear Guest, Thank you for your valuable feedback and for your valuable rating. Regards, Mercure Team

10/10 Excellent

Sungkoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and silent
객실 청결 및 서비스는 훌륭하나 위치가 주변 식당이나 편의 시설이 없어서 위치는 보통
Stayed 1 night in Jul 2018
Response from mercure team on 17 May 2019
Dear Mr. Vanraj, Thank you for taking out time and posting a review on our hotel and its services. It is heartening to get such reviews and, we are delighted to know that you enjoying your stay at Mercure Chennai Sriperumbudur. It was a pleasure to have been of service to you. My team and I are inspired by your comments and truly appreciate your generous praise. I take this opportunity to assure you of our best attention and services at all times. Sincerely, Mercure Team