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A pleasant stay with kind and professional staff. Nice complementary breakfast with many hot and cold options at a hot temperature when appropriate. Well running, and clean property overall. Showing it's age a little with dents on furniture and walls, but shouldn't discourage anyone from staying here.
Very helpful staff, allowed us to store our bikes too! Great experience!
Marc
Stayed 2 nights in May 2024
10/10 Excellent
Bahaa
10 May 2024
Bahaa
Stayed 2 nights in Apr 2024
6/10 Okay
Holly
6 May 2024
Liked: Staff & service
The room was clean but it needs an update - peeling paint and wallpaper in the bathroom. Need more towel racks in the bathroom. This hotel is used by workers, some of whom come into the breakfast area in very dirty clothes and leave mud through the common areas (lobby and elevator etc). Perhaps the hotel could provide disposable shoe covers for them to use? On a positive note, there is a dedicated gluten free toaster and GF bread and oatmeal which was appreciated.
Holly
Stayed 1 night in May 2024
Response from Front Desk on 8 May 2024
Greetings Holly,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the state of your room. This does not reflect on our usual standards, and we take your feedback seriously. We are currently in the process of renovating our top few floors, and I am pleased to tell you that once they are completed the rest of the hotel will be under renovation as well! I will share your feedback with our housekeeping and maintenance team to fix these issues you have stated regarding the paint and wallpaper in the bathroom.. Please feel free to contact us regarding your concerns about your stay and to further inform us.Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Sincere Regards,Keira Front Desk
Greetings Nicholas,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
8/10 Good
Ashley
2 May 2024
Ashley
Stayed 1 night in Apr 2024
Response from Front Desk on 4 May 2024
Greetings Ashley,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
8/10 Good
Scott
1 May 2024
Scott
Stayed 1 night in Apr 2024
10/10 Excellent
Debra
30 Apr 2024
Great service all around
Debra
Stayed 1 night in Apr 2024
Response from Front Desk on 1 May 2024
Greetings Debra,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
Good room, a little loud (barking dogs so not much the building can do about that) nice clean room, a little older so no usb plugs at all, and no outlets in general beside the bed.
Good time overall, lots of parking, everything 5 mins out from the building, great time!
Robbie
Stayed 1 night in Apr 2024
Response from Front Desk on 1 May 2024
Greetings Robbie,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
Greetings Thomas,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
Everything was fine. Thank you. The lady at the breakfast area was excellent, very friendly helpful.
Marjorie
Stayed 2 nights in Apr 2024
Response from Front Desk on 27 Apr 2024
Greetings Marjorie,Thank you for taking the time to write us a review rating us 5/5!I am so glad you enjoyed your stay and I hope that on your next stay we will enhance this experience even farther!RegardsKeiraFront Desk
10/10 Excellent
Carmen
21 Apr 2024
Liked: Cleanliness
Carmen
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Greetings Carmen,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
10/10 Excellent
Elizabeth
18 Apr 2024
Liked: Cleanliness, staff & service
Elizabeth
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Greetings Elizabeth,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
10/10 Excellent
barb
16 Apr 2024
barb
Stayed 1 night in Apr 2024
Response from Front Desk on 8 May 2024
Greetings Barb,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
Very convenient for our purposes going to Chatham, friendly, nice breakfast.
Ourroom was clean and shoing age. Damage to the bathroom door and bathtub. In this day of computers and cell phones, insufficient electrical outlets.
Janet
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Greetings Janet,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
The room was clean and comfortable. Service requesting more towels took merely minutes. Breakfast was very good and typical variety. Staff manning breakfast room very friendly. Only complaint would be it was a cold evening, and the gap in the casing along the length of the heater allowed cold air to pour in thru its thin gap. Had to use a towel to block it. Other than that, no complaints.
ANDRE
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Greetings Andre,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
8/10 Good
George
9 Apr 2024
Liked: Staff & service
Comfortable bed. No microwave.
George
Stayed 2 nights in Apr 2024
Response from Front Desk on 11 Apr 2024
Greetings George,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
6/10 Okay
Jennifer
Travelled with family, Travelled with family and small children
I liked that it had a pool for my daughter, I didn't like the disturbance at night time. Nothing was done about it nor was I compensated for it.
Jennifer
Stayed 2 nights in Mar 2024
Response from Front Desk on 11 Apr 2024
Greetings Jennifer,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 3/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
8/10 Good
Mary
Travelled with partner
6 Apr 2024
Liked: Cleanliness, staff & service
So few luggage carts we had to wait half an hour to get one. Looked like only two for whole hotel. Inadequate given long distance trips require a lot of luggage etc.
Mary
Stayed 1 night in Apr 2024
Response from Front Desk on 7 Apr 2024
Greetings Mary,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 4/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
Really enjoy the morning breakfast, well prepared and the staff are always really pleasant to speak with!
Saundra
Stayed 2 nights in Mar 2024
Response from Front Desk on 5 Apr 2024
Greetings Saundra,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
Greetings Brian,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
6/10 Okay
Jason
28 Mar 2024
Liked: Staff & service
Jason
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Apr 2024
Greetings Jason,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 3/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
10/10 Excellent
Robert
25 Mar 2024
The staff were very helpful and friendly. The facility was very clean.
Robert
Stayed 1 night in Mar 2024
Response from Front Desk on 28 Mar 2024
Greetings Robert,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
6/10 Okay
Theresa
Business traveller
14 Mar 2024
Liked: Staff & service
Disliked: Cleanliness
The property looked right down inside the room was very dated. The elevator was an absolute mess. I probably will not stay here again.
Theresa
Stayed 1 night in Mar 2024
Response from Front Desk on 19 Mar 2024
Greetings Theresa,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness of your room and the hotel. This does not reflect on our usual standards, and we take your feedback seriously. We are currently in the process of renovating our top few floors, and I am pleased to tell you that once they are completed the rest of the hotel will be under renovation as well! I will share your feedback with our housekeeping and maintenance team to fix these issues you have stated. Please feel free to contact us regarding your concerns about your stay and to further inform us.Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Sincere Regards,Keira SFront Desk
Renovations - noise late at night 9pm was bit much.
I did very much enjoy my room!
Danielle
Stayed 2 nights in Mar 2024
Response from Front Desk on 19 Mar 2024
Greetings Danielle,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
Greetings Tammi,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 4/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
10/10 Excellent
Richard
Travelled with family and small children
6 Mar 2024
Very pleased with the staff and accommodations
Richard
Stayed 1 night in Mar 2024
Response from Front Desk on 7 Mar 2024
Greetings Richard,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
10/10 Excellent
Adam
4 Mar 2024
Adam
Stayed 1 night in Mar 2024
Response from Front Desk on 7 Mar 2024
Greetings Adam,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
Greetings Diane,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
8/10 Good
Avtar Singh
2 Mar 2024
Avtar Singh
Stayed 1 night in Feb 2024
Response from Front Desk on 23 Mar 2024
Greetings Avtar Singh,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 4/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.
10/10 Excellent
Eric
1 Mar 2024
Eric
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Mar 2024
Greetings Eric,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
Greetings Brian,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
10/10 Excellent
jim
26 Feb 2024
jim
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Mar 2024
Greetings Jim,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
6/10 Okay
Gulam Mohammed
21 Feb 2024
Liked: Cleanliness, room comfort
We stayed there for one night. It’s a good hotel. Not anything fancy though if someone is looking for fancy. The receptionist at night was a very nice gentleman and the receptionist in the morning, Mandy wasn’t very friendly
Gulam Mohammed
Stayed 1 night in Feb 2024
Response from Front Desk on 22 Feb 2024
Greetings Gulam Mohammed,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced.This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,KeiraFront Desk
Greetings,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced. This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,KeiraFront Desk
6/10 Okay
Lindsay
Travelled with family, Travelled with partner
19 Feb 2024
Liked: Cleanliness, amenities
No extra blanket for pull out asked housekeeping in which told me to ask front desk! Front desk told me it would be a bit for him to find one! Never recieved one! We rented a suite ! lol the cupboards for dishes have no dishes it’s just empty cupboards! The silverware drawer has a plastic silverware storage for cutlery from the dollar store but there’s no cutlery! The sheer curtain is missing on the right hand side of the window curtains! Hotel is not in the best location. Other than beside a casino which is not open late ! Kinda in the slummy part!
Lindsay
Stayed 1 night in Feb 2024
Response from Front Desk on 22 Feb 2024
Greetings Lindsay,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the state of your room. This does not reflect on our usual standards, and we take your feedback seriously.! I will share your feedback with our housekeeping and maintenance team to fix these issues you have stated regarding the missing curtain. Please feel free to contact us regarding your concerns about your stay and to further inform us.Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,Keira Scott
8/10 Good
Alexander
18 Feb 2024
Alexander
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Mar 2024
Greetings Alexander,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 4/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
10/10 Excellent
Cody
18 Feb 2024
Cody
Stayed 3 nights in Feb 2024
Response from Front Desk on 21 Mar 2024
Greetings Cody,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
6/10 Okay
Daniel
Travelled with family
17 Feb 2024
Liked: Cleanliness, staff & service, amenities
Was ok. The hotel staff were also nice enough to help us check in earlier, however the beds were terrible, I couldn't really sleep
Daniel
Stayed 1 night in Feb 2024
Response from Front Desk on 22 Feb 2024
Greetings Daniel,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the discomfort of your bed.This does not reflect on our usual standards, and we take your feedback seriously. We are currently in the process of renovating our top few floors, and I am pleased to tell you that once they are completed the rest of the hotel will be under renovation as well! This includes our beds! I will share your feedback with our housekeeping and maintenance team to check these issues you have stated regarding the bed. Please feel free to contact us regarding your concerns about your stay and to further inform us.Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Yours in Hospitality,Keira ScottFront Desk
6/10 Okay
Rhonda
Travelled with family
17 Feb 2024
Our room was on second floor - not a great view (parking lot and old transport trucks).. our room was clean some hair in shower, our second day quick tidy housekeeping service lady was very nice. Hotel was super busy for tournament or something and food was in good supply for everyone. not as many options as our other holiday inn stays but still good! Pool was warm and clean. Our second night was less impressive, pool area had a garbage bag of empty alcohol cans beside pool and people drinking. Manager did come in and clear it at some point and he seemed to be just as annoyed about it. Hotel was under construction but couldn’t tell - quiet and clean. Car was broken into on the second night of stay. Hotel doesn’t have cameras in back lot so do not park there.. Front desk staff were kind, helpful and sympathetic but there was nothing they or police could do. If the pool wasn’t there i don’t think we would’ve enjoyed our stay at all.
Rhonda
Stayed 2 nights in Feb 2024
Response from Front Desk on 22 Feb 2024
Greetings Rhonda,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness of the pool. This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,KeiraFront Desk
6/10 Okay
Patrick
Business traveller
14 Feb 2024
Liked: Staff & service
Carpets were very much in need of cleaning.
Patrick
Stayed 5 nights in Feb 2024
Response from Front Desk on 14 Feb 2024
Greetings Patrick,Thank you for your review and for bringing this matter to our attention. We apologise for the inconvenience you experienced due to the cleanliness of your room. This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,Keira ScottFront Desk
10/10 Excellent
Dejana
Travelled with family
12 Feb 2024
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful. Conveniently located close to Casino, downtown and shopping. Would definitely recommend stay at this hotel.
Dejana
Stayed 1 night in Feb 2024
Response from Front Desk on 12 Feb 2024
Greetings Dejana,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
Greetings Janice,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
10/10 Excellent
Maureen
11 Feb 2024
Maureen
Stayed 1 night in Feb 2024
Response from Front Desk on 21 Mar 2024
Greetings Maureen,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
Greetings Zach,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk
6/10 Okay
Sandra
Travelled with partner
3 Feb 2024
Didn’t find the hotel as clean as in the past. There are renovations happening so backnparking lot had dumpster bins and tractor trailers parked - our view for our stay
Sandra
Stayed 2 nights in Feb 2024
Response from Front Desk on 4 Feb 2024
Greetings Sandra,Thank you for your review and for bringing this matter to our attention. We apologise for the inconvenience you experienced due to the cleanliness of your room. This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,KeiraFront Desk
10/10 Excellent
Liam
3 Feb 2024
It feels cheap and dingy. But the staff are great
Liam
Stayed 1 night in Feb 2024
Response from Front Desk on 7 Feb 2024
Greetings Liam,Thank you for taking the time to give us some feedback.We apologize for the issues you encountered during your stay. As you know, we are currently in the process of renovating our top few floors, and I am pleased to tell you that once they are completed the rest of the hotel will be under renovation as well!We would love the opportunity to provide you with a more relaxing experience in the future to show you that your previous experience was the exception.Kind Regards,KeiraFront Desk