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Reviews of Tru by Hilton Charlotte Ayrsley

2.5 out of 5
Tru by Hilton Charlotte Ayrsley
9233 Kings Parade Blvd, Charlotte, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 551 out of 925 reviews" "
Rating 8 - Good. 220 out of 925 reviews" "
Rating 6 - Okay. 80 out of 925 reviews" "
Rating 4 - Poor. 36 out of 925 reviews" "
Rating 2 - Terrible. 38 out of 925 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Aliyah

Travelled with group
Liked: Cleanliness, property conditions & facilities
The room was nice. I was shocked that they didn’t have a microwave in it and the air conditioner was very loud so it kept me up all night.
Stayed 1 night in May 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where I needed to be and it was quiet and comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Octavia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to CLT and very clean
Stayed 1 night in May 2024

10/10 Excellent

malaysheia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that every time I stay here it's a pleasant experience
Stayed 1 night in May 2024

10/10 Excellent

Keri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. The breakfast was good. The atmosphere was good. Parking was easy. No complaints.
Stayed 2 nights in May 2024

6/10 Okay

Adela

Travelled with family
Liked: Staff & service, amenities
It was clean, almost too clean. The smell of bleach was so strong I got a headache trying to sleep. It was over powering in the room.
Stayed 1 night in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Spent time here for a Mothers Day give away and it was quiet and just what I needed.
Stayed 1 night in May 2024

6/10 Okay

Kaitlin

Stayed 1 night in May 2024

10/10 Excellent

tunisia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean. The front desk staff was excellent upon check in and check out. There are lots of dining options nearby.
Stayed 2 nights in Apr 2024

10/10 Excellent

Juan, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 3 nights in Apr 2024

10/10 Excellent

Brian, Hickory

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashley

Business traveller
Liked: Staff & service, property conditions & facilities
I loved that the room had everything I needed! Bed was super comfy too!
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024

8/10 Good

Paula, Greensboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s definitely catered to the younger crowd. It’s a dorm like feel. The lobby has a lot of activities and comfortable seating, TVs with sporting events playing. It’s very lively and great for under 40. The rooms are very basic, fridge no microwave, no carpet, but again kind of a college dorm atmosphere. Staff was accommodating and friendly. Breakfast was fresh made pancakes and the usual breakfast. Lots of places to sit and eat. The one true negative was the bed was so firm. We’re usually Hilton property visitors and we’ve found that the surrounding Hilton brand hotels in the area all have hard beds. We’ve visited all of them in the last year and no one had a comfortable bed. Overall great experience.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rose

Travelled with family
This is a great hotel. There are many restaurants in walking distance. The only negative is you can hear the planes taking off at the airport and they are loud going over the hotel. The staff is very helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t what I expected from advertisement. But convenient location to from the interstate.
Stayed 1 night in Mar 2024

10/10 Excellent

Loretta B.

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is so friendly and love the lobby. Feels like “home”.
Stayed 1 night in Mar 2024

8/10 Good

Kimberly, Newnan

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Tiffany

Stayed 1 night in Mar 2024

6/10 Okay

Colleen

Travelled with partner
Front desk clerk never smiled, didn’t even greeted us. Asked her a question, responded by just handing me the item I requested. No comment , no anything. I think she was a robot!!
Stayed 1 night in Mar 2024

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Louise

Travelled with partner
Liked: Amenities
People here very friendly and helpful. No soap in any of the dispensers in the room but the front desk always asking how things are do you need anything what can they do for you. Sincerely helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Nyda, WATERBURY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in an area where there were several restaurants within walking distance.
Stayed 1 night in Feb 2024

10/10 Excellent

Ashley, Knoxville

Stayed 1 night in Feb 2024

10/10 Excellent

Kunjan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of property is very nice, lot of food options near by, friendly staff and clean rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

Harish

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior was absolutely beautiful. I was impressed with the setting. Everything was easy, the space was beautiful and spacious!
Stayed 4 nights in Feb 2024

6/10 Okay

Benjamin

Stayed 1 night in Feb 2024

10/10 Excellent

cassie, Nashville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 4 nights in Feb 2024

8/10 Good

Sanjay R

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice but there was a heavy marijuana smell throughout hotel in hallways.
Stayed 1 night in Feb 2024

6/10 Okay

Nikita Anil, Seattle

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Sim, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very safe and there are so many eating and shopping options in walking distance to the hotel. Parking is very easy access and the lady at the front desk went above and beyond during the check-in process.
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Stayed 4 nights in Jan 2024

8/10 Good

Michele

Stayed 1 night in Feb 2024

10/10 Excellent

Shadrienna

Stayed 2 nights in Feb 2024

10/10 Excellent

Nashanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Cheryl

Travelled with family, Business traveller
Liked: Property conditions & facilities
Bathroom corners of the floor were dirty
Stayed 1 night in Feb 2024

10/10 Excellent

Benita

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Jan 2024

10/10 Excellent

mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Everything was walking distance
Stayed 2 nights in Jan 2024

10/10 Excellent

Olga

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was all good would recommend to others!
Stayed 1 night in Jan 2024

8/10 Good

Mary, Yemassee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Vanna

Stayed 1 night in Jan 2024

10/10 Excellent

Daniel, Brandon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Michael

Stayed 2 nights in Jan 2024

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Sybil

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024