Reception
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Reviews of Royal Inn Charlotte Airport Hotel

2 out of 5
Royal Inn Charlotte Airport Hotel
3433 Axar Street (Mulberry Church Rd), Charlotte, NC

Reviews

5.6
Rating 10 - Excellent. 118 out of 810 reviews" "
Rating 8 - Good. 156 out of 810 reviews" "
Rating 6 - Okay. 163 out of 810 reviews" "
Rating 4 - Poor. 163 out of 810 reviews" "
Rating 2 - Terrible. 210 out of 810 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Business traveller
Disliked: Amenities
Decent for the price
Stayed 3 nights in May 2024

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities
Nii
Stayed 1 night in May 2024
Response from Front desk on 8 May 2024
Thank you

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called them and asked specifically for a hotel with a shuttle and she said “Ya ya its a 24hr shuttle to the airport”. I said it again in the same call and she said yes yes we do have it. So I went and booked a reservation and when I called for the shuttle to pick me up the exact same lady said to me “What shuttle, You have the wrong hotel” she then said you have the wrong hotel again after I asked again in disbelief. I spent extra for this hotel BECAUSE they claimed to have it. So I had to spend 60 dollars in Uber on top of the already high price they were charging. Avoid this place like the plague as they are liars and promise something they don't have.
Stayed 1 night in May 2024

2/10 Terrible

Khoua

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was very clean, but I slept on a box spring. The dead bolt lock would not lock. The safety lock on top is about to fall out.
Stayed 1 night in May 2024

10/10 Excellent

Giovanna

Liked: Cleanliness
Stayed 7 nights in Dec 2023
Response from Front desk on 30 Apr 2024
Thank you

4/10 Poor

Kashish, Glen Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At 1:30 am also area was super noisy
Stayed 1 night in Apr 2024

2/10 Terrible

Katrin

Stayed 1 night in Mar 2024

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
The area
Stayed 1 night in Mar 2024
Response from Front Desk on 24 Mar 2024
Thank you

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Comfort and quiet
Stayed 1 night in Feb 2024
Response from Front Desk on 24 Mar 2024
Thank you

10/10 Excellent

johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front Desk on 24 Mar 2024
Thank you

10/10 Excellent

Geraldine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did appreciate that the rooms inside were much cleaner than you would have thought from looking at the outside. The location was convenient; very close to downtown. I would say "eh" about how the property was trying to charge me more for staying an extra night than what I paid on Expedia, without so much as offering to match the price, so I had to go back through Expedia to book another night, but I guess that's just part of the Expedia perks.
Stayed 1 night in Jan 2024
Response from Front Desk on 24 Mar 2024
Thank you

2/10 Terrible

James

Stayed 2 nights in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 24 Mar 2024
Thank you

4/10 Poor

tony

Disliked: Staff & service, property conditions & facilities
Looks grime tv remote doesn't work
Stayed 1 night in Jan 2024

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Jan 2024
Response from Front Desk on 24 Mar 2024
Thank you

10/10 Excellent

Gladis

i love it
Stayed 1 night in Jan 2024
Response from Front Desk on 24 Mar 2024
Thank you

6/10 Okay

johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
okay
Stayed 1 night in Jan 2024
Response from Front Desk on 24 Mar 2024
Thank you

10/10 Excellent

Solo

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Response from Front Desk on 24 Mar 2024
Thank you

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
Perfect for the price.
Stayed 1 night in Jan 2024

6/10 Okay

Laura

Travelled with family, Travelled with group
Liked: Cleanliness
Overall comfortable stay, water was cold in the bathroom, disappointing because the actual bathroom itself was lovely. Pretty smooth check in, Bugs in the room, needs fixing.
Stayed 1 night in Jan 2024

10/10 Excellent

johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
everything nice and clean laundry on time 😁
Stayed 2 nights in Jan 2024

10/10 Excellent

David, Stockbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that there updating there rooms . Much improved would definitely stay there again The new showers are awesome great stuff is happening there.
Stayed 4 nights in Jan 2024
Response from Front Desk on 9 Jan 2024
Thank you

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean
Stayed 1 night in Jan 2024
Response from Front Desk on 9 Jan 2024
Thank you

10/10 Excellent

Amber

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Front Desk on 9 Jan 2024
Thank you

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Desk on 9 Jan 2024
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 17 Dec 2023
Thank you

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The place has had a complete facelift in the front office and rooms Absolutely enjoyed my stay would definitely come back
Stayed 3 nights in Dec 2023
Response from Front Desk on 10 Dec 2023
Thank you so much.

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
They are trying.
Run down but being refurbed. No hot water in shower. They are trying.
Stayed 1 night in Dec 2023

8/10 Good

Ethan

Stayed 1 night in Nov 2023
Response from Front Desk on 9 Jan 2024
Thank you

4/10 Poor

David

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

kayla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
so disgusting and smelt like cigarettes
Stayed 1 night in Aug 2023

2/10 Terrible

Constance

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

R

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023

2/10 Terrible

Ruchi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was very dirty with mold on the tiles and the shower curtain liner was black with mold.
Stayed 1 night in Jul 2023

4/10 Poor

Stephen, Buckhannon

Disliked: Cleanliness, staff & service, property conditions & facilities
Night check-in was though a small security window. Staff was neither rude nor friendly. Rooms were run down. Not a bad place to spend the night for a reasonable price; most other nearby hotels were much more expensive.
Stayed 1 night in Jul 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
We were stuck at airport with no luggage and no where to go. Found this on internet and they let us check in at 3:30 in the morning. Great price as well.
Stayed 1 night in Jul 2023
Response from Front Desk on 19 Jul 2023
Thank you

8/10 Good

Fern

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk on 15 Jul 2023
Thank you

10/10 Excellent

Robert

Stayed 1 night in Jul 2023

2/10 Terrible

Andres

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Staff wasn’t helpful at all. I was traveling with my 2 small babies and we had to wait 30 minutes for them to let us have the keys to the room.
Stayed 1 night in Jul 2023

2/10 Terrible

Jeffrey

Business traveller
They did not have an available room.
Stayed 1 night in Jun 2023

2/10 Terrible

Yessenia

Travelled with family
Disliked: Cleanliness, staff & service
I has reserved two rooms with double beds and did not get this. Im out of state and reserved these rooms for my family. I also had called and asked if they could do a late check out. The front desk said yes but to have a family member let them know in the morning. My family was not able to stay the extra hour due to not having the receipt. This hotel lacks appropriate hospitality, communication, and service.
Stayed 1 night in Jun 2023

10/10 Excellent

John

Liked: Staff & service
There was nothing wrong, a bit older, but maintained, staff was wonderful, very respectful and helpful!
Stayed 1 night in May 2023
Response from Front Desk on 23 May 2023
Thank you

8/10 Good

Kenneth, Charleston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at the front desk what professional and polite. I liked that size of the TV (42") and the ac/heal was on point.
Stayed 1 night in May 2023
Response from Front Desk on 21 May 2023
Thak you

2/10 Terrible

Valecia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I was pleased with the service , until I woke up bit by bed bugs
Stayed 1 night in May 2023
Response from Front Desk on 21 May 2023
Please be informed that the room is thoroughly inspected by Pets Control persons and they could not find any bud bugs.

10/10 Excellent

Valecia

Stayed 1 night in May 2023

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
It's a basic motel but you will save money and have some sleep. Additionally, the gentleman at the reception helped me to change some 10 dollar bills into ones so I was able to purchase water in their machine which by the way charges only 1 dollar for water bottle which is way way less than what other hotels charge to water. And again the attention from the gentleman at the front was way way better and more professional than in many other supposedly "high end" hotels I've been in.
Stayed 1 night in May 2023
Response from Front Desk on 13 May 2023
Thank you

10/10 Excellent

Pamela

Stayed 1 night in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasant stay . Rooms are very clean and presentable
Stayed 2 nights in May 2023
Response from Front Desk on 9 May 2023
Thank you

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't like anything about Royal Inn. The area was dark, dirty, animal (big cat) walking around the balcony. Peoples were cooking with a grill on the second floor balcony. The place looks more like a run down housing unit than a hotel. I had to find another hotel just to feel safe. I wouldn't recommend this hotel to anyone. The guy at the desk said that i had to call you'll for a refund.
Stayed 1 night in May 2023