Desk, iron/ironing board, free cots/infant beds, rollaway beds
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Reviews of Quality Inn

2.5 out of 5
Quality Inn
6400 Maccorkle Ave Se, Charleston, WV

Reviews

7.8

Good

Rating 10 - Excellent. 349 out of 999 reviews" "
Rating 8 - Good. 341 out of 999 reviews" "
Rating 6 - Okay. 148 out of 999 reviews" "
Rating 4 - Poor. 85 out of 999 reviews" "
Rating 2 - Terrible. 76 out of 999 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel S

Liked: Amenities
Loved the spacious of the room and the quietness.
Stayed 1 night in May 2024

6/10 Okay

Lou

Travelled with family
Liked: Staff & service
Disliked: Amenities
This motel tried to be good enough, and it was. But just good enough. The staff was very nice, but the facility was meh…
Stayed 1 night in May 2024

6/10 Okay

Heather

Travelled with partner
Liked: Staff & service
Quality Inn and Comfort Inn put together. Multiple buildings. Feels old. Not bad just wouldn't give it 4 stars.
Stayed 1 night in May 2024

6/10 Okay

Sheila

Travelled with family
Liked: Staff & service
The staff is always been very friendly and helpful. The price is always cheap/affordable for good enough accommodations. The hallways in building number one always stink of smoke, even though I am in a non-smoking room. We always stay there because of the price and location. We’ve never had a problem with the room. It’s not the Hilton, but it works for us because we’re not really spending time at the hotel or in our room There is a good assortment at breakfast and they have a good coffee machine If we are ever back in Charleston, we would probably stay there again
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and Clean
Stayed 1 night in May 2024

4/10 Poor

Alisa

Travelled with partner
Liked: Staff & service
The staff at this facility were very nice and super friendly. The room was large but it stops there. It was supposed to be a non smoking room and it smelled like nothing but smoke. And the beds are very uncomfortable. I was glad we were only here for one night.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024

4/10 Poor

Scott

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The building we stayed in absolutely wreaked of curry. It was obvious they were letting family members live there and cook in their room. No hot water and when asked about was told that is what happens when they are busy. My clothes smelled of curry all weekend and we tried to change hotels everything was booked.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mohamedewa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

ruthanne

Travelled with family, Travelled with pets
This was a great place to spend the night. The room was clean. The area was quiet - much better than the other hotels in the area. Breakfast was better than normal for a hotel that includes it in the price. There was a refrigerator in the room. The staff were helpful. They even let us store our freeze cans in their freezers over night. I would stay here again when we pass through the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly very quiet. Clean!
Stayed 1 night in Apr 2024

10/10 Excellent

kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, good breakfast. Everything we needed.
Stayed 1 night in Apr 2024

8/10 Good

Ann

Liked: Property conditions & facilities
Property is 3 buildings. Just so people are aware, if traveling with children you may need to walk to another building to use facilities and dining.
Stayed 1 night in Mar 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 5 nights in Mar 2024
Response from Michael on 1 Apr 2024
Dear Samuel,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michael on 1 Apr 2024
Dear Kimberly,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very clesn facility and the gentleman that checked me in was very friendly an knowledgeable
Stayed 1 night in Mar 2024
Response from Michael on 1 Apr 2024
Dear Susie,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,

8/10 Good

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Always a good stay. Some of the outlets in the room didn’t work that was frustrating. The breakfast is always good but they should wait a few more minutes as people were still coming in at 8:58. I know it closes at 9 BUT a few more minutes isn’t going to hurt anyone and then food isn’t wasted. Staff was nice and I get they need to tear down at 9am however a family with 3 small children could have been let to get some toast and maybe an apple but were told no.
Stayed 2 nights in Mar 2024
Response from Michael on 1 Apr 2024
Dear Meredith,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,

10/10 Excellent

Sherry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient location, only a 10 minute drive to downtown Charleston for events.
Stayed 1 night in Mar 2024
Response from Michael on 1 Apr 2024
Dear Sherry,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,

10/10 Excellent

latriell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like cleanliness and short trip from downtown abundant Parking including a truck stop within walking distance, fenced in property.some staff members dont communicate English well
Response from Michael on 1 Apr 2024
Dear Latriell,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,

6/10 Okay

Rosemary

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Michael on 1 Apr 2024
Dear Rosemary,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,

8/10 Good

Elimitaiza

Liked: Amenities
Good price clean room
Stayed 1 night in Mar 2024
Response from Michael on 1 Apr 2024
Dear Elimitaiza,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Pleasant staff. Room was clean. Quiet night, did not have any issues with loud guests. Very fast check in and check out.
Stayed 1 night in Mar 2024
Response from Michael on 18 Mar 2024
Dear Kimberly, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, easy to access and good value.
Stayed 1 night in Mar 2024
Response from Michael on 18 Mar 2024
Dear Gary, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,

10/10 Excellent

Katherine

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was quiet and dog-friendly. Room was clean and comfortable and parking was convenient. Perfect place for an overnight stay.
Stayed 1 night in Feb 2024
Response from Michael on 18 Mar 2024
Dear Katherine, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,

6/10 Okay

Lise

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Room was not updated
Stayed 1 night in Mar 2024
Response from Michael on 18 Mar 2024
Dear Lisa, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,

6/10 Okay

Alison

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Super nice staff and overall okay experience!
Response from Michael on 18 Mar 2024
Dear Alison, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,

10/10 Excellent

Sachidanandam, bowling green

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is on the river. A great place to spend the evening if you arrive early. Many dining facilities < 2 miles.
Stayed 1 night in Feb 2024
Response from Michael on 18 Mar 2024
Dear Sachidanandam, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,

8/10 Good

Marcai

Travelled with partner
Bed very comfy. Coffee terrible
Stayed 1 night in Feb 2024
Response from Michael on 18 Mar 2024
Dear Marcai, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Recently updated
Stayed 1 night in Feb 2024
Response from Michael on 18 Mar 2024
Dear Michael, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,

8/10 Good

Richard

Stayed 1 night in Jan 2024
Response from Michael on 18 Mar 2024
Dear Richard, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,

8/10 Good

Judy

Stayed 1 night in Jan 2024
Response from Michael on 1 Apr 2024
Dear Judy,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 2 Feb 2024
Thanks for your perfect rating and choosing our Hotel.

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
View of the river is awesome. Bed was a little worn out. Staff was excellent!
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Thank you for your positive comments and I am pleased that you had a good stay overall.However, I apologize for the inconveniences that you experienced during your stay

8/10 Good

Chandler

Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Thanks for your rating and choosing our Hotel.

10/10 Excellent

Dinesh Reddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great to visit
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as youenjoyed your stay. Take care!

10/10 Excellent

bryan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Thanks for your perfect rating and choosing our Hotel.

4/10 Poor

Staci

Disliked: Room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 2 Feb 2024
Thanks for your rating and choosing our Hotel.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Thanks for your perfect rating and choosing our Hotel.

10/10 Excellent

james

Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Thanks for your perfect rating and choosing our Hotel.

10/10 Excellent

Vicky

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Manager on 2 Feb 2024
Thanks for your perfect rating and choosing our Hotel.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy off the interstate and close to resturants
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Vickie

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
The towels need to be replaced. They are dirty and stained. Otherwise everything was ok.
Stayed 1 night in Dec 2023
Response from Manager on 5 Jan 2024
Thank you for your review. I am glad to hear that overall your experience was positive. I am very sorry to hear that the things throughout your stay did not meet yourexpectations.

10/10 Excellent

Robin

Travelled with family
Liked: Amenities
Check in ambassador was awesome
Stayed 1 night in Dec 2023
Response from Manager on 5 Jan 2024
Thank you for taking the time to review your stay with us. I am very pleased tohear that our front desk staff made your stay pleasant.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Gentlemen at check-in was very nice and helpful. Beds comfortable.
Stayed 1 night in Dec 2023
Response from Manager on 5 Jan 2024
Thank you for taking the time to review your stay with us. I am very pleased tohear that our front staff made your stay pleasant.

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 5 Jan 2024
Thanks for your perfect rating and choosing our property.

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice and clean just what I like will stay again
Stayed 4 nights in Dec 2023
Response from Manager on 5 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 5 Jan 2024
Thanks for your perfect rating and choosing our hotel.

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 5 Jan 2024
Thanks for your perfect rating and choosing our hotel.

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good I'll recommend to my friend and family
Stayed 2 nights in Dec 2023
Response from Manager on 5 Jan 2024
Thank you for giving us a perfect rating and for recommending our hotelto other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as youenjoyed your stay. Take care!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service
No landscaping. Confusing with two names and three buildings. Entrance from street was a bit confusing
Stayed 1 night in Dec 2023