We needed to find a place quickly to stay the night in Charleston, as we were driving back home from a long road trip. We booked easily with Expedia and found this hotel to be nice, clean with friendly staff and a great complimentary breakfast. Would definitely visit again and recommend to a friend.
I was not expected much from a hotel while staying on business in Charleston, WV, so this was a wonderful surprise. This hotel was very clean, beds were incredibly comfortable, dining was delicious, and I had a great workout in the morning. Would highly recommend!
We just needed a quick overnight stay before we caught an early flight out of Charleston. We chose this hotel because it had an indoor pool for my daughter and niece to play in after a long week of travel...it was close enough to the airport and the price was right.
The front desk staff was kind and helpful. While my sister checked us in I used the hotel provided computer and printer to get all our boarding passes printed and ready for the next morning. That was a time saver and super convenient.
The room was clean and so comfortable. I contemplated buying some of the bedding because of the quality and beauty.
When we called down to make sure there were towels in the pool area we were told the pool was not working. This was devastating to the little girls. I was super frustrated as that is why we booked the hotel and the girls had been waiting ALL day to swim. I went down to the front desk to see what the problem was. Turns out it was a small ph balance issue and the manager was already on it!! The front desk staff was helpful and told us that she would call upstairs to our room when the pool was back in order. The manager called us soon after and told us the pool was ready and was so courteous. The girls were ecstatic!
On our way back upstairs I checked with the staff to see about breakfast. It starts at 6am and we had to leave the hotel at 530. They made sure there was food we could take with us on our ride to the airport! Thank you!!!
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