On check-in I inspected the room-- it was clean and pleasant. The TV remote didn't work, so I couldn't turn on the TV. Maintenance guy promptly arrived, but couldn't fix the remote. So, they gave me the room across the hall. Also clean and just like the other one, but with a working TV. No problem.
I originally booked and upon arrival, I noticed the view over the river. At check in, the staff switched my room upon my request to get an AMAZING VIEW. (for Charleston, WV that is). The staff meet me in the parking lot asking for my needs which was great. The breakfast in the hotel dinning room was great too. I have ZERO complaints.
Allowed early checkin. Centrally located downtown. Downtown mall across street. One block from concert venue/convention center. Nice sports bar with huge projections TV's. We had an issue with a moldy shower curtain and it was replaced immediately and we were given a food voucher for the sports bar on site, while they changed the curtain. They also re-serviced the whole room! Only complaint, they charge you $12.00 for parking, whether you enter the deck or not at checkout.
I generally stay in Holiday Inn's but when I first arrived at the hotel, I wasn't overly impressed. The outside doesn't look like a normal Holiday Inn Express. However, the inside and rooms are as good or better than any others I've stayed at. The staff was very professional and nice! Breakfast was great! I will be staying here again.
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