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Reviews of Motel 6 Cross Lanes, WV - Goff Mountain Rd

2 out of 5
Motel 6 Cross Lanes, WV - Goff Mountain Rd
330 Goff Mountain Road, Cross Lanes, WV

Reviews

6.4
Rating 10 - Excellent. 75 out of 401 reviews" "
Rating 8 - Good. 112 out of 401 reviews" "
Rating 6 - Okay. 77 out of 401 reviews" "
Rating 4 - Poor. 56 out of 401 reviews" "
Rating 2 - Terrible. 81 out of 401 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen, Canon City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked-Friendly staff. Clean room. Didn’t like- no breakfast. Dining room was not usable.
Stayed 1 night in May 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
It's right beside two restaurants and a short distance from a gas station
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Elizabeth, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Jamie

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Took towels but didn’t leave new ones
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Jamie, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Didnt have hot water to shower. Didnt have warm water to shower.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Mark,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

jaroslav

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice all around,friendly staff
Stayed 9 nights in Apr 2024
Response from Brand Experience Team on 29 Apr 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels.Natalie #Team6

6/10 Okay

Mary

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
We needed a last minute place to stay. It was mostlty clean. No hot water, Towels were stained. Biggest aggravation was telling them i dont want room service and they still came in and did my room while i was gone. Then the day to check out the maid banged the door down at 9 am, asking if we were leaving. We had a noon check out. It was unnecessary. Especially when the door says Do not disturb. Leave people alone until check out time. Cars pull straight in front of the room so she knew we were there.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 29 Apr 2024
Hi Mary, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

6/10 Okay

Kyle

Travelled with group
Disliked: Cleanliness, amenities
The location and price is what and the only thing that was good. Blankets and sheets had cigarette burns in them. Towels was discolored and bathroom had a mildewy smell. Now I know why it was half priced from all the other hotels in the area.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Kyle,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okay

Ronita

Liked: Staff & service
It’s ok for the price
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Ronita, We are glad you enjoyed your stay!Maz K.#Team6

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Regular nights sleep
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Peter,Thank you for positively rating your stay!!Maz K.#Team6

2/10 Terrible

Gene

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure sucked, everything was falling apart.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 16 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed, clean room. No frills, but can't beat the price!
Stayed 1 night in Apr 2024
Response from neil on 7 Apr 2024
Your feedback is very important to us and we can assure you that we will use this information to do everything Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Dwain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints. Staff was great. I'll be back for sure and I'd recommend.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 2 Apr 2024
Hi Dwain, Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Natalie #Team6

2/10 Terrible

Greg

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were hookers in every other room and loud noises coming from the
Stayed 1 night in Mar 2024
Response from neil on 19 Mar 2024
satisfaction is On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

William

Business traveller
Disliked: Amenities, property conditions & facilities
Everything was old and in decay.
Stayed 2 nights in Mar 2024
Response from neil on 19 Mar 2024
satisfaction is On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Theresa

Travelled with partner
Disliked: Staff & service, amenities
We stayed 2 nights Fri-Sun. We was awakened early on Saturday morning to see if we wanted or needed anything and they was told no that we was ok. We got up and went to breakfast and came back and they had entered the room with our stuff in there and shut off the heat and opened the curtains. My husband went to the front desk to ask why they went in there after being told we were ok and didn’t need anything and was cussed by the guy working. Worse experience ever staying at a hotel. Will not be staying there ever again.
Stayed 2 nights in Mar 2024
Response from neil on 4 Mar 2024
hotel requerment to check room everyday Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Cory, Nitro

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Awful place. While I was opening the door to my room the owners daughter was standing and watching me and talking on her cell phone the entire time. As I walked into my room she decided to follow me and tell me to go to the front office. No explanation, no reason, nothing but saying the same thing repeatedly when I asked if there was an issue. So I walk to the front desk, which I past the owner which I figured was coming to speak to me but nope he didn't say a single thing or even look my direction. So as I get to the front desk, the gentlemen working informs me that the owners said I couldn't stay there and they were refunding my stay. When I asked why, had I done something, he said they didn't give any reason or details. After chatting for a few it comes out that he thinks it was messed up what they're doing, and that it's because I'm related to someone they didnt like who has a lawsuit against them. Front desk staff was super nice and would definitely do business with them again. As for the owners. I'd give my business to anywhere else before here again. Than to beat it all, I had to contact Expedia because they never initiated my refund. They didn't even tell Expedia they had refused my stay and still had me as being there checked in. Had I. It caught it in time I'd never gotten my refund.
Stayed 4 nights in Feb 2024
Response from neil on 3 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Chris

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay there again i got a refund do to cockroachs
Response from neil on 23 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Tylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Person at front desk was very nice and helped me with everything I needed. Great customer service.
Stayed 1 night in Feb 2024
Response from neil on 23 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service
Cleaning crew very rude
Response from neil on 18 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Argyle

Liked: Cleanliness, staff & service
It was cheap
Stayed 3 nights in Feb 2024
Response from neil on 18 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from neil on 18 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Motel 6 platform
Most affordable, best stay in Charleston, Cross Lanes area. Very convenient location. Shopping, restaurants, and entertainment all close by. Great staff and clean accomodations
Stayed 5 nights in Feb 2024
Response from neil on 18 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service
A motel 6 in the process of being transformed from a Roadway Inn. It was fine. We love motel 6 because of their pet policy.
Stayed 1 night in Feb 2024
Response from neil on 18 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Bernard

Travelled with group
Liked: Room comfort
Disliked: Staff & service
Paid online with hotels.com but, they still charge me and I had to call them for two weeks to get a refund.
Stayed 1 night in Jan 2024
Response from neil on 18 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Heday

Liked: Cleanliness, staff & service, property conditions & facilities
The water got cut off on the last day of my stay. Couldn't clean up well before check out due to that water shut off.
Stayed 8 nights in Nov 2023

10/10 Excellent

Neil

Stayed 1 night in Nov 2023
Response from neil on 18 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Ahmed

Travelled with group
Liked: Staff & service
Disliked: Amenities
Nothing unique. Good for a quick stay and go
Stayed 1 night in Nov 2023

4/10 Poor

Aaron

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The floors in the room felt like they were going to cave in especially around the toilet. No ice machine. Staff was very friendly.
Stayed 7 nights in Nov 2023

2/10 Terrible

Tewedaj

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The rented Room had mold on the ceiling and the toilet felt like it is going to sink down when you seat on it. The rooms smell bad, assume it is from the mold and the “white@ towels changed their color to brown. I felt unsafe in that room. Thank Hod customer service was great and accommodating my needs.
Stayed 7 nights in Nov 2023

2/10 Terrible

RON

Travelled with group
Disliked: Staff & service, property conditions & facilities
Night clerk not friendly or helpful asked for a room away from noise rd( I have stayed they’re before) said none available. In the AM. 8 cars in lot Room 209. 2nd floor but still rd side The fan vent is falling down and if someone is under using toilet they would be hurt( metal vent ( I have pics) The hair dryer is supposed to be mounted on wall but to use the bracket and all makes it hard to use PS: 10 cars next next night
Stayed 1 night in Nov 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ed's review for Roadway Inn
Very clean and affordable. Great value.
Stayed 1 night in Nov 2023

10/10 Excellent

Randy

Quick & simple
Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Jerry

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

6/10 Okay

Gregory

Business traveller
Disliked: Amenities
This location is ok for bed and sleep. It advertised that they have free breakfast, but they don’t have ANYTHING! One of the amenities is a swimming pool on site but it was never open for the entire season. Room cleanliness was good. Good place for the money just to lay down and sleep. Not as advertised however.
Stayed 3 nights in Oct 2023

8/10 Good

Patrik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Gary

Business traveller
Disliked: Amenities
Wouldn't stay there again pillows were flat, bugs crawling on wall, good thing close to the casino
Stayed 1 night in Sep 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived the floor felt like it was covered in a film. I purchased disinfectant wipes and wiped the floor with them. I wish I could figure out how to post the pictures on here. What came off the floor was disgusting. The sheets and pillow cases where stained at least I hope they were stains and not just dirty. The room was not well kept the toilet seat was so loose it almost fell off. I tightened the toilet seat up. While I was there there was a guest of the motel that has a shoot out with the police and was killed. I could not even go back to the motel that night and had to stay with my sister. My nephew is a police officer in the area and he said that this motel has a reputation of drug dealings and a lot of shady activity. I should have asked him about this place before I agreed to the reservation. This motel should be excluded from your website.
Stayed 4 nights in Sep 2023

10/10 Excellent

ADAM M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I been here for a few days and enjoy staying here. Staff and housekeeping is friendly. I'll stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

ADAM M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rodeway Inn-management sucks
The hourly employees were very helpful and courteous. Management however was probably the rudest individual I have ever encountered for someone in the service industry.
Stayed 4 nights in Sep 2023

2/10 Terrible

Joseph

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon first pulling into the hotel, it appeared dark and eerie like it was abandoned. We got out of our car to start walking to the desk and must have approached at least 15 crakcheads on the way to the door. We checked in and everything was great. Once we got to our rooms, the stench of cigarette smoke was unbearable, given it was a smoking room we weren’t upset but there were ashes everywhere. There were ashes in our chair, on our bed, in our toilet and shower. The room was absolutely disgusting, it had dirty sheets in it so we had to use our own bedding from the car.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Asindicated in Box Checking
Stayed 1 night in Sep 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely terrain. Almost Heaven you might say.
Stayed 1 night in Aug 2023
Response from neil on 22 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Cheryl

Liked: Cleanliness
Pool Is Not Open
I was looking forward to swimming on a hot day and the pool was closed. While the room was comfortable, I was not happy with the breakfast, basically coffee and a cold cinnamon roll.
Stayed 1 night in Jul 2023
Response from neil on 22 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Rhonda

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from neil on 22 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Tina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty!
Arriving late in the day after traveling all day the place was a mess. People sitting outside working on their 2nd 6 pack of beer. Pulled back the blankets on both beds and the sheets were dirty and had stuff in the bed. This was the second room. The first had a nasty smell. Asked for a refund. The front desk clerk wasn’t able to do it. Have to wait till morning. We left and found another room somewhere else.
Stayed 1 night in Aug 2023
Response from neil on 5 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

calvin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service terrible. No Internet doing our 4 night stay.
Stayed 4 nights in Jul 2023
Response from neil on 11 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,