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I purchased two sodas upon checkin for a ridiculous amount of $8. When I get into my room and start unpacking I realize that there was an awful high pitch noise that I had to track down. It was the fridge and I had to unplug it. So I was unable to use the fridge for my insulin and two sodas that cost $8! I did inform the front desk and they said they would make a note about it. There was never an offer to address the issue. I’ve also never had to pay as much to stay at this location any other time than this stay. I’ve stayed here several times. I’m disappointed in this stay all together.
SARA
Stayed 1 night in May 2024
Response from David W on 20 May 2024
Thank you for choosing to stay with us and your continued loyalty. I would like to apoligize on behalf of our entire team about the issues you experianced. We would love the oppurtunity to host your stay again to show you we can offer a perfect guest experiance!
We are so sorry we couldn't give you a perfect stay! We strive to keep our guests comfortable and happy. If you are in our area - Let us try again!Contact the Front Desk - 304 -769 -5818 to book*
4/10 Poor
Christopher, Clendenin
Travelled with family and small children
4 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Property is under construction so limited on breakfast. Walls are paper thin could hear people outside talking at night and my neighbor getting what sounded like paper towels. Also was eaten by something in the bed which I still have swollen hot marks on my arms and legs.
Christopher
Stayed 1 night in Apr 2024
Response from Holiday Inn Cross Lanes on 15 Apr 2024
I apologize for the inconvenience you experianced while staying with us. We hope you will choose to stay with us again once remodel is complete!
Location off the expressway was convenient. Property currently being remodeled/updated. I was not confident that the duvet had been washed as it had a brown spot on it (blood stain?) sheets were crumpled looking and hair in the bathtub.
Raymond W
Stayed 1 night in Mar 2024
Response from Holiday Inn Cross Lanes on 15 Apr 2024
I apoligize that we were unable to give you a perfect 5 star guest review!
Response from Holiday Inn Cross Lanes on 15 Apr 2024
Thank you for choosing to stay with us. On behalf of our entire team I would like to perssonally apoligize that we were unable to give you a perfect guest experience.
Suzanne,Thank you for the 5 out of 5! We appreciate your feedback and hope to see you next time!
2/10 Terrible
Joe
Travelled with family and small children
9 Mar 2024
The blanket for the pull out bed was dirty. We had no housecleaning. We had no new towels; ran out of towels. The area around the hotel was depressing.
Joe
Stayed 2 nights in Mar 2024
Response from Emily M. on 12 Apr 2024
We are so sorry we didn't give you an ideal stay. We strive to make our guests happy and I'm so sorry we fell short. If you are in our area again - Let us make it up to you!Contact the front desk - 304 -769 -5818
This property was under extensive renovation, and therefore some of the amenities listed on the Orbitz website were actually not available. since these amenities influenced our selection we were very unhappy! this should not be allowed.
James
Stayed 1 night in Feb 2024
Response from Holiday Inn Cross Lanes on 15 Apr 2024
I would like to personally apoligize Orbitz didn't share we were under renovation. We hope you will choose to stay with us again once completed
8/10 Good
William
28 Feb 2024
William
Stayed 1 night in Feb 2024
Response from Holiday Inn Cross Lanes on 15 Apr 2024
Thank you for choosing to stay with us and sharring your experience
I called the hotel before booking to make sure the pool was open. No mention of renovations. My girlfriend’s kids had never been to a hotel and were super excited about the pool only to meet with disappointment the moment we got there. Pool and gym were closed. We only stayed 2 nights and no one cleaned our room. We didn’t have the dnd sign out, they just skipped us. Breakfast was better the second day than the first but overall that was average at best. All around bad stay.
Brandon
Stayed 2 nights in Feb 2024
Response from Holiday Inn Cross Lanes on 15 Apr 2024
I{ apoligize for the issues you experianced while staying with us. I hope you will give us the oppurtunity to host you again when in our area!
The breakfast bar was nice! And the night was quiet and they had a coffee pot it was a very nice hotel people that worked there were very friendly it’s all over nice 😊
Gary
Stayed 1 night in Feb 2024
Response from Emily M. on 9 Mar 2024
Thank you for the perfect 10 out of 10! We appreciate your loyalty!
Construction in lobby so breakfast served in meeting room, was very good. Construction ended at 8 pm.
Staff very nice and accommodating!
Would stay again!
Debra
Stayed 1 night in Feb 2024
Response from Emily M. on 9 Mar 2024
Thank you for the perfect 5 out of 5! We appreciate your loyalty!
Overall it was good. We were in town for a family gathering and we're going to be early for check in. We were able to get a room switched around so we could freshen up.
They're still in renovation so it's a bit dusty in the entranceway. No biggie.
Room was clean. Beds are a bit elevated and there's a pillowtop that is soft and comfy to start but then you can't really move. One night would be all our backs could take so I'm not sure we would stay longer if the opportunity comes up.
Breakfast options were plentiful.
Sandra
Stayed 1 night in Feb 2024
Response from Holiday Inn Cross Lanes on 15 Apr 2024
Thank you so much for choosing to stay with us! We hope you will choose to stay again with us once renovations are 100% complete
6/10 Okay
Michelle
16 Feb 2024
Michelle
Stayed 1 night in Feb 2024
Response from Emily M. on 12 Apr 2024
Thank you for your feedback!
10/10 Excellent
Barb
16 Feb 2024
Liked: Cleanliness, staff & service
Unfortunate that it was under construction.
Barb
Stayed 1 night in Feb 2024
Response from Emily M. on 12 Apr 2024
Thank you so much for your feedback! We hope to see you once we are all finished up!
Breakfast was awesome!
Staff was very good and professional. Rooms were well furnished.
Chetan
Stayed 1 night in Feb 2024
6/10 Okay
Johnette
3 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Could have been better
They are doing some heavy duty remodeling.,which is fine. However, some of the remodeling is right next to the elevator and it’s actually a tripping hazard in that area. Not good. Also the swimming pool needs remodeled badly. It has actual chunks missing from it. Breakfast was great though…
It's out-of-the way and quiet. It's not too far from restaurants. The neighborhood is a little trashy, but it's not the fault of the hotel.
The hotel is under renovation, so a little hammer noise was heard at 8:15 a.m. Fortunately, it wasn't too loud.
The hotel was very nice. It is an older hotel and the bathroom vanity was worn but clean. Only one towel per person but didn't bother to ask for an extra towel.
Bed was very comfortable.
Would definitely stay here again.