Reception

Reviews of Hampton Inn & Suites Cazenovia

2.5 out of 5
Hampton Inn & Suites Cazenovia
25 Lakers Ln, Cazenovia, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 495 out of 644 reviews" "
Rating 8 - Good. 124 out of 644 reviews" "
Rating 6 - Okay. 10 out of 644 reviews" "
Rating 4 - Poor. 8 out of 644 reviews" "
Rating 2 - Terrible. 7 out of 644 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Javier, Columbus

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in May 2024
Response from Ellen, Front Desk Agent on 16 May 2024
Thank you so much for staying with us, we hope to see you again soon!

10/10 Excellent

SHAKIYLA

Travelled with family
Liked: Amenities
nice
Stayed 1 night in May 2024
Response from Cynthia D. on 13 May 2024
Hi Shakiyla, Thank you for your kind words. We look forward to you staying with us again!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid and what I expected. A little pricey at $200/night but everything was fine.
Stayed 2 nights in Apr 2024
Response from Hampton Staff on 7 May 2024
Thank you for your positive feedback, I hope you choose to stay with us again in the future!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 2 nights in Apr 2024
Response from Cynthia D. on 29 Apr 2024
Hi Frank, Thank you for your kind words. We look forward to you staying with us again!

4/10 Poor

Chanelle

Stayed 1 night in Apr 2024
Response from Hampton Staff on 13 May 2024
Hi Chanelle, Thank you for taking the time to leave your feedback. Would you mind sharing more about your experience so we can do better in the future? We hope you'll give us another chance next time you're in the area.

8/10 Good

Tricia

Liked: Cleanliness, staff & service
Nice property but possibly still under some kind of construction. No molding bathroom door got stuck on the uneven floor, shower door didn’t stay closed, and not enough towels. Breakfast was great and the place was clean.
Stayed 1 night in Apr 2024
Response from Cynthia D. on 21 Apr 2024
Hi Tricia, we are remodeling currently. We are sorry that information wasn't properly relayed to you but we hope to see you again in the future so you can try our newly remodeled rooms and amenities!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the town, staff was very friendly and courteous. The location was convenient and easy to access.
Stayed 2 nights in Apr 2024
Response from Cynthia D. on 21 Apr 2024
Hi James, Thank you for your kind words. We look forward to you staying with us again!

10/10 Excellent

Kameswararao

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Apr 2024
Response from Cynthia D. on 21 Apr 2024
Hi Kameswararao, Thank you for your amazing review! We look forward to you staying with us again.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and check-in was great.
Stayed 1 night in Apr 2024
Response from Ellen, Front Desk Agent on 10 Apr 2024
We're so happy you had a great stay with us. We hope to see you again soon!

8/10 Good

Lindsay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay with the kids. Clean, good atmosphere. Nice pool/spa area. Breakfast was slim with options. But overall nice place.
Stayed 1 night in Apr 2024
Response from Cynthia D. on 8 Apr 2024
Hi Lindsay, thank you for your feedback. We're happy you enjoyed your stay but apologize that we fell short due to our breakfast selection. We hope to see you again and have the opportunity to give you a better experience.

10/10 Excellent

Richard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024
Response from Hampton Staff on 6 Apr 2024
Hello Richard, Thank you for your kind words. We look forward to staying with us again.

8/10 Good

Rebecca

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hampton Staff on 6 Apr 2024
Hello Rebecca, Thank you for your kind review

10/10 Excellent

Melanie

Travelled with family
Dependable for clean, courteous, positive service
Stayed 1 night in Mar 2024
Response from Hampton Staff on 1 Apr 2024
We appreciate your kind words and positive feedback. Hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here last year. Beautiful property. Great place
Stayed 1 night in Mar 2024
Response from Hampton Staff on 30 Mar 2024
Hello Michael, Thank you for your kind words. We look forward to you staying with us again.

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kiddos loved the pool. They swam for hours! And the free breakfast was top notch.
Stayed 1 night in Mar 2024
Response from Hampton Staff on 30 Mar 2024
Hello Julie,Thank you for your kind words. We are so happy to hear that you enjoyed your stay with us. We look forward to seeing you again and having your kiddos enjoy the pool again.

2/10 Terrible

Paul

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It was clean and close to Colgate.
Stayed 2 nights in Feb 2024
Response from Hampton Staff on 11 Mar 2024
Hi Paul, Thank you for taking the time to leave your feedback. I am happy to hear that you found it clean and in a convenient location. If possible, would you mind elaborating on the experiences you had that led you to give us the lowest rating? We take all constructive criticism seriously and use it to help us better ourselves. We hope that if you are in the area again, you will choose to stay with us again.

10/10 Excellent

claudia

Stayed 1 night in Mar 2024
Response from Ellen, Front Desk Agent on 30 Mar 2024
So glad you liked your stay with us, we hope to see you again soon!

8/10 Good

Chelsea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ellen at the front desk was extremely professional and friendly for check-in. Our room was very clean and the location of the hotel was conveniently located. The only negative thing I'd have to say about the experience is we recieved a call in regard to a noise complaint at 7:30PM. We were very confused because our kids were getting ready for bed and we were barely making noise. The room above us though was quite noisey so I think there may have been confusion. I think it could've been addressed in a different way and seemed accusatory that we were the culprits.
Stayed 1 night in Mar 2024
Response from Ellen, Front Desk Agent on 10 Mar 2024
I'm glad to hear most of your stay was great. Unfortunately, it is hotel policy that if we do receive any type of noise complaint we do have to follow up with the surrounding rooms.

4/10 Poor

Kelly

Liked: Cleanliness, property conditions & facilities
Response from Hampton Staff on 4 Mar 2024
Hi Kelly, Thank you for taking the time to leave your feedback. We are so sorry that your room did not meet your expectations. We strive for every guest to have a comfortable experience, and we apologize that sleeping in the room above the lobby door hindered this experience for you. We have removed all treat shop/bar charges that you incurred during your stay; you should see the credit shortly. We hope that you will give us another chance to prove to you this was not our usual standards. Next time you're in the area please give us a call and we will pre-assign you to a top floor, quiet room.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd year in a row for an overnight with my grandson. Really kid friendly. Wish they still had the grill for dinner but breakfast was great.
Stayed 1 night in Feb 2024
Response from Hampton Staff on 4 Mar 2024
Hello Ann, Thank you for your kind words. We are so glad you enjoyed your stay with us. We look forward to you staying with us again.

2/10 Terrible

Teresa M

Disliked: Cleanliness, staff & service, property conditions & facilities
Construction going on! Place was dirty and several workers on premises
Response from Ellen, Front Desk Agent on 23 Feb 2024
Thank you for your review. Could you please elaborate on the type of construction project you saw. We currently have no projects going on with no active workers on site. We will get to the bottom of this if there are any unauthorized projects taking place.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our go to Hotel in the Cazenovia area
First time staying in Cazenovia for a college visit and this will be our go to Hotel if our son picks to go to school in the area. Friendly staff, large comfy rooms.
Stayed 1 night in Feb 2024
Response from Hampton Staff on 21 Feb 2024
Hello Jennifer, Thank you for your kind words. If your son chooses the college next to us we look forward to having you stay with us again.

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clean, newer hotel but not much on comfort!
Hotel is clean. Bed was hard. Pillows were like sacks with socks in them. There was a huge window (see picture) directly in front of our bed and the middle six feet or so of the window had white sheer curtains. The rest of the curtains (on either side of the white sheer curtains) were thick dark greyish but they were fixed and didn’t close the gap. Needless to say, bright light comes through straight to your face! Hope you didn’t want to sleep in! Clean, newer hotel but not much on comfort! King bed was nice and big but a mattress topper would go a long way!
Stayed 2 nights in Feb 2024
Response from Ellen, Front Desk Agent on 19 Feb 2024
Hello, I'm happy to hear you found our hotel cleanliness up to your standards. We are 7 years old so it's nice to hear the hotel looks newer. I'm so sorry you could not find our black out curtains which are behind the decorative drapes, they are tricky to find. Hopefully next time you are in the area you will give us another try.

10/10 Excellent

Moshammet Amana Khaton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hampton Staff on 11 Feb 2024
Hello Moshammet, Thank you for your kind review

10/10 Excellent

Jill

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hampton Staff on 11 Feb 2024
Hello Jill, Thank you for your kind review

8/10 Good

Sandy

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hampton Staff on 11 Feb 2024
Hello Sand,Thank you for your kind review.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location Very clean Close to everything
Stayed 1 night in Feb 2024
Response from Hampton Staff on 6 Feb 2024
Hello Robert, Thank you for your kind words. We hope to see you again soon.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hampton Staff on 6 Feb 2024
Hello Lisa, Thank you for your kind review.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel. Clean and quiet and staff are great.
Stayed 1 night in Feb 2024
Response from Hampton Staff on 3 Feb 2024
Hello Anna,Thank you for your kind words. We hope to see you again soon.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hampton Staff on 3 Feb 2024
Hello Alan, Thank you for your kind review. We hope to see you again soon.

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024
Response from Hampton Staff on 30 Mar 2024
Hello Michael, Thank you for your kind review

10/10 Excellent

Bradley

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
safe
Stayed 1 night in Jan 2024
Response from Hampton Staff on 29 Jan 2024
Hello Bradley, Thank you for your kind words. We look forward to you staying with us again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, comfortable bed, convenient location.
Stayed 1 night in Jan 2024
Response from Hampton Staff on 22 Jan 2024
Hello,Thank you for your kind words. We hope to see you again soon.

10/10 Excellent

Adama BG

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property clean nice staff and affordable
Stayed 1 night in Jan 2024
Response from Hampton Staff on 22 Jan 2024
Hello Adam, Thank you for your kind words. We are glad to hear you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hampton Staff on 20 Jan 2024
Hello Diane, Thank you for your kind words.

10/10 Excellent

Rosa, New York

Stayed 1 night in Jan 2024
Response from Hampton Staff on 11 Feb 2024
Hello Rosa, Thank you for your kind review

10/10 Excellent

Martine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hood overall
Short family weekend..
Stayed 1 night in Jan 2024
Response from Hampton Staff on 15 Jan 2024
Hello Martine, Thank you for your kind words. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Stay at the Hampton Inn
Amazing... everyone was so friendly and helpful there and made us feel "right at home"
Stayed 1 night in Jan 2024
Response from Hampton Staff on 9 Jan 2024
Hello,Thank you for your kind words. Here at the Hampton, we are happy to make you feel right at home. We hope to see you again soon.

8/10 Good

Christine

Stayed 1 night in Dec 2023
Response from Hampton Staff on 7 Jan 2024
Hello Christine Thank you for your review. Hope to see you again here at the Hampton Inn Suites in Cazenovia NY

8/10 Good

Mary Kate

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hampton Staff on 27 Dec 2023
Hello Mary Kate, Thank you for your kind review. We hope to see you again soon

10/10 Excellent

Carl

Liked: Amenities
Stayed 2 nights in Nov 2023
Response from Hampton Staff on 25 Dec 2023
Hello Carl, Thank you for your kind review

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel, Im sure to come back
Its always a pleasure staying at this resort. The rooms are clean and service is excellent. The complementary breakfast is always delicious. This hotel is my go to every time I visit this town.
Stayed 1 night in Nov 2023
Response from Hampton Staff on 15 Dec 2023
Hello Nicole, Thank you for your kind words. We are so happy you had a pleasant stay here. We hope to see you again.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hampton Staff on 5 Dec 2023
Hello Rebbeca,Thank you for the review. We hope to see you again

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful stay we will be back
Stayed 1 night in Dec 2023
Response from Hampton Staff on 5 Dec 2023
Hello Michelle, Thank you for your kind words. We hope to see you again

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and the facility was very well maintained.
Stayed 2 nights in Nov 2023
Response from Hampton Staff on 27 Nov 2023
Hello Sean, Thank you for your kind words. We hope to see you again.

8/10 Good

Sonam

Stayed 1 night in Nov 2023
Response from Hampton Staff on 11 Dec 2023
Hello Sonam, Thank you for your kind review.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a relaxing trip with our doddle. The entire staff was friendly and helpful. Breakfasts were wonderful. Thanks!
Stayed 3 nights in Nov 2023
Response from Hampton Staff on 19 Nov 2023
Hello Christopher, We here at the Hampton Inn Suites are so happy to hear that you, your family, and doodle had a relaxing stay. We hope to see you again.

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and very very clean!
Stayed 1 night in Nov 2023
Response from Hampton Staff on 13 Nov 2023
Hello Mary, Thank you for your kind words. We hope to see you again

6/10 Okay

SuJin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
After a long day of driving, I arrived at the property. I requested from the front desk person checking us in that I wanted a room far away from the elevator and to a quiet room. When I got to my room, it was literally 3 doors from the elevator! At that point, I was too exhausted to go back down with all of my bags and change rooms. Very disappointed in the lack of LISTENING to the customer!
Stayed 1 night in Nov 2023
Response from Hampton Staff on 13 Nov 2023
Hi SuJin, thank you for taking the time to leave your constructive feedback. I apologize for your experience here and completely understand your frustration in not feeling heard in your requests. We strive to provide every guest a comfortable stay and unfortunately, we missed the mark this time. If you find yourself back in the area, we hope you'll give us another chance to give you the "home away from home" experience that you deserve.

10/10 Excellent

Irene

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great family stay
Great stay. Typical free breakfast. Seems recently renovated. Big room.
Stayed 1 night in Nov 2023
Response from Hampton Staff on 10 Nov 2023
Hello Irene, Thank you for your kind words. We hope to see you again