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Reviews of Hyatt Vacation Club at Desert Oasis

3.5 out of 5
Hyatt Vacation Club at Desert Oasis
34567 Cathedral Canyon Drive, Cathedral City, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1047 out of 2030 reviews" "
Rating 8 - Good. 630 out of 2030 reviews" "
Rating 6 - Okay. 212 out of 2030 reviews" "
Rating 4 - Poor. 78 out of 2030 reviews" "
Rating 2 - Terrible. 63 out of 2030 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

RICHARD J

Liked: Cleanliness, amenities, property conditions & facilities
Huge suite, comfy bed, very quiet at night.
Stayed 3 nights in May 2024

10/10 Excellent

PHYLLIS

Liked: Cleanliness, amenities, property conditions & facilities
Very private patio facing the west.
Stayed 2 nights in May 2024

10/10 Excellent

Sherri-Lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful grounds, excellent space and facilities
Stayed 8 nights in Apr 2024

8/10 Good

Laura, DeRidder

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except I couldn’t get hot water in the shower.
Stayed 2 nights in May 2024

10/10 Excellent

ERIC

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large units, very clean.
Stayed 3 nights in May 2024

10/10 Excellent

Florence

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
beautiful property. Very large villa.
Stayed 2 nights in May 2024

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This place was perfect for our family of four. Very family friendly. Great little game room with activities for kids. The pool was clean and really nice. The room was clean, updated and very comfortable and spacious. Loved having the kitchenette and laundry services in the room. We also had a private balcony and large walk-in closet. Truly a great place. Only 15mins from downtown area. Would love to stay here again when we’re back.
Stayed 6 nights in May 2024

10/10 Excellent

Hugo

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone from there staff was beyond friendly and helpful. Definitely recommend this location. We will definitely come back and stay here again.
Stayed 2 nights in May 2024

8/10 Good

David, Brockville

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved the view of the mountains from the condo.
Stayed 4 nights in May 2024

8/10 Good

Sophia-Harri

Travelled with partner
Liked: Cleanliness, amenities
A nice hotel that was clean, however the bathroom was in quite a bad condition and hardly any water was coming out. Some renovations required!
Stayed 2 nights in May 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
nice property, would stay again
Stayed 2 nights in May 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Had a very good time here rooms are cozy and private, staff was very friendly. Our room was very clean, overall we had great and comfortable stay.
Stayed 2 nights in May 2024

8/10 Good

Regina

Stayed 4 nights in Apr 2024

10/10 Excellent

carissa

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

briana

Liked: Cleanliness, amenities, property conditions & facilities
Great location and great property!
Stayed 1 night in Apr 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Beds were super comfortable, kitchen was well stocked. We really enjoyed our stay and would go back.
Stayed 8 nights in Apr 2024

8/10 Good

Lesley

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Overall it was good for families. Staff was nice and responsive. We loved the pool and it was perfect for little kids. Tons of fun there. The size of room was good and appreciated the full kitchen and washer dryer. Ample parking as well. Some cons: The sofa bed was in rough shape, but king size bed in bedroom was nice. Rooms (bathrooms in particular) and hallways were dated, but were still in good shape. Outdoor carpet on balcony could use replacing. Not sure the $20 USD resort fee per day was really worth it - especially since a lot of free activities were cancelled while there, or were really limited. Then other activities cost more. So we really just got pool towels and the games rooms as part of the fee? There is no real restaurant and the little pool bar/order window seemed to always be closing early. So you definitely need to plan for groceries (Target and Trader Joe’s nearby drive) or meals out elsewhere. Area outside of the resort not so nice, but if you stay on property or drive out to Palm Springs you’re fine. Overall we had nice time and would say for the cost (with the exception of the daily resort fee) it was worth it.
Stayed 5 nights in Apr 2024

8/10 Good

Michael

Liked: Amenities, property conditions & facilities
Great property in very nice condition. The grounds, pool area, and fitness area were very well kept. Staff were very friendly and helpful.
Stayed 5 nights in Apr 2024

10/10 Excellent

Yaashna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Caryn

Stayed 4 nights in Apr 2024

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness
Property is a little tired.
Stayed 1 night in Apr 2024

8/10 Good

Talethia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy parking
Stayed 3 nights in Apr 2024

10/10 Excellent

greg

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Inderjit Singh, Simi Valley

Liked: Amenities, property conditions & facilities
It is a good property to stay with family
Stayed 2 nights in Apr 2024
Response from Ryan on 25 Apr 2024
Inderjit, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely helpful at all times.
Stayed 4 nights in Apr 2024
Response from Ryan on 25 Apr 2024
Thank you, Tracy, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Debra, Edmonton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Found it difficult to get a lounger around the pool. People would go down at 7am and put towels on chairs and sometimes not show up until the afternoon. This was very frustrating
Stayed 7 nights in Mar 2024
Response from Ryan on 25 Apr 2024
Thank you, Debra, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Okay

Jill

Travelled with partner, Travelled with group
We had an issue with bedbugs, notified & showed it to the staff, they sprayed our room about 3 hrs later. I felt it could have been dealt with in a more timely manner & the staff seemed casual about it…”this happens in the desert, we get alot of various bugs”. We asked for some compensation but were told they’d talk to the manager, we tried to talk to the manager but were told more than once they weren’t available.
Stayed 4 nights in Apr 2024
Response from Ryan on 25 Apr 2024
Thank you for your review. We sincerely apologize for the unacceptable experience you had with bedbugs in your room. A three-hour delay in addressing this issue is completely inappropriate, and the dismissive attitude from the staff is inexcusable. We understand your frustration about the lack of compensation and the unavailable manager. We are committed to providing a clean, safe, and relaxing environment for all our guests. We have failed to meet that commitment in this instance, and we will take the necessary steps to ensure it doesn't happen again. Please accept our sincerest apologies and reach out to us directly so we can discuss further.

8/10 Good

Heather

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable room but no food options on site.
Stayed 3 nights in Mar 2024
Response from Ryan on 25 Apr 2024
Heather, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property.
Stayed 2 nights in Apr 2024
Response from Ryan on 25 Apr 2024
Thank you, Richard, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Carolina Silva

Stayed 3 nights in Apr 2024

10/10 Excellent

Sandra

Stayed 4 nights in Apr 2024

8/10 Good

MARK

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable rooms, fully equipped kitchen area. Activities thru-out the day. Pool area was relaxing. Great place for extended stays.
Stayed 2 nights in Apr 2024
Response from Ryan on 25 Apr 2024
Mark, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Third time is a charm! We will definitely be back. Nice improvements since last time we visited in Jan 2020. We thoroughly enjoy this place and everything about it. Looking forward to next time. The nearby by Cathedral Canyon Golf is handy and very reasonably priced (but needs some love).
Stayed 3 nights in Apr 2024
Response from Ryan on 25 Apr 2024
Thank you, Brian, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 Poor

Berin, Phoenix

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was loud, outside traffic, and bathroom was not clean. It’s an older property. Positives are parking and the room was large.
Stayed 1 night in Apr 2024
Response from Ryan on 25 Apr 2024
Thank you for your review. We sincerely apologize for the noise from traffic and the unclean bathroom in your room. This doesn't reflect the standards we strive for. We'll investigate the noise issue and ensure a thorough cleaning for future guests. We'll also ensure a more thorough cleaning process to guarantee spotless bathrooms.

8/10 Good

Kelly

Business traveller
Liked: Cleanliness, amenities
Older but in good condition, suite had kitchen as well as washer dryer. Pool area was very nice with a great little Margarita and snack bar. Very nicely priced even though Coachella was on!
Stayed 4 nights in Apr 2024
Response from Ryan on 25 Apr 2024
Kelly, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

8/10 Good

John

Travelled with partner
Liked: Amenities, property conditions & facilities
We enjoyed the property and will return, the only thing was the bbq was filthy and nothing to clean it with, no tools, also the flooring in kitchen was lifting up in several spots and was a hazard with bare feet, some dirty utensils in kitchen and floors need a good wash, our feet were black from walking on floor
Stayed 3 nights in Apr 2024
Response from Ryan on 18 Apr 2024
Thank you for your review. We apologize for the grilling area. We take your feedback seriously, and will address these areas for further improvement.

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property is very dated. I THOUGHT I knew what I’m getting with Hyatt, and up until this point would always choose Hyatt if it is an option but this is not on the level of a Hyatt by any means. It’s nearly impossible to reach someone at the front desk over the phone.
Stayed 1 night in Apr 2024
Response from Ryan on 18 Apr 2024
Thank you for your review. We apologize for your negative experience with reaching the front office team. We take your feedback seriously, and will address these areas for further improvement.

8/10 Good

carmen

Stayed 1 night in Apr 2024

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Awesome property very clean highly recommend
Stayed 2 nights in Apr 2024
Response from Ryan on 18 Apr 2024
Thank you for leaving a positive review with us! We greatly appreciate it.

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
But safe anyone can come in the facility if they even don’t belong there. Doors to enter the building where our rooms are, not secure. Out dated and room dirty, only once did house keeping why too much $$$ for what we received.
Stayed 4 nights in Apr 2024
Response from Ryan on 18 Apr 2024
We apologize for the negative experience you faced in your room. We take your feedback seriously, and will work to improve in these areas.

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy, nice people, great experience
Stayed 2 nights in Apr 2024
Response from Ryan on 18 Apr 2024
Thank you for leaving a positive review with us! We greatly appreciate it.

10/10 Excellent

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed this place. Everything in the kitchen was readily available, great balcony, great pool, really nice. Would definitely recommend.
Stayed 4 nights in Apr 2024
Response from Ryan on 18 Apr 2024
Thank you for leaving a positive review with us! We greatly appreciate it.

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Ryan on 18 Apr 2024
Thank you for leaving a positive review with us! We greatly appreciate it.

4/10 Poor

Kerry, Calgary

Disliked: Cleanliness, property conditions & facilities
Elevators did not work and I asked for my bill to be emailed and that did not happen. Too old of a hotel to be a 4 star
Stayed 1 night in Apr 2024
Response from Ryan on 18 Apr 2024
Thank you for your review. We apologize for the elevators being down. We advise calling the resort directly to get a copy of your bill sent over to you.

10/10 Excellent

Diana

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The food/restaurant options were limited and it seems that the surrounding area was not too safe at night.
Stayed 2 nights in Apr 2024
Response from Ryan on 18 Apr 2024
Thank you for your review. We appreciate your feedback, and hope you enjoyed your stay.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and helpful. The recreation center had lots of games an activities for both children and adults.
Stayed 11 nights in Mar 2024
Response from Ryan on 18 Apr 2024
Thank you for leaving a positive review with us! We greatly appreciate it.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful grounds, wonderful pool, excellent housekeeping service
Stayed 18 nights in Mar 2024
Response from Ryan on 18 Apr 2024
Thank you for leaving a positive review with us! We greatly appreciate it.

4/10 Poor

Dean

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
We were very disappointed by the Hyatt’s response to needing to shorten our stay due to my father’s imminent death and needing to return home. The airline and car rental company were awesome arranging flights home and only paying for the days of the rental. The resort was not willing to accommodate at all and charged us the full amount….during our couple day stay our villa was never cleaned, it was dated, and the planes constantly fly over the property.
Stayed 6 nights in Apr 2024
Response from Ryan on 8 Apr 2024
Thank you for sharing your review. We extend our deepest sympathies to you and your family during this difficult time. We are sincerely sorry to hear about your disappointment with how your request was handled, especially under such sensitive circumstances. Our aim is always to provide compassionate and flexible service, and it's clear we fell short. We're also concerned about your experience with the cleanliness and condition of your villa, as well as the noise disruption, and are looking into these matters urgently. We appreciate you bringing these issues to our attention, and we would like the opportunity to discuss this further with you to see how we can make things right. Please contact us directly at your earliest convenience.

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ice maker didn't work, we were provided ice as needed.
Stayed 6 nights in Mar 2024
Response from Ryan on 8 Apr 2024
Thank you, Steve, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Felix

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Awesome property. Nice rooms on a large, quiet property. Wish I had been there for pleasure. Unfortunately it was work.
Stayed 2 nights in Mar 2024
Response from Ryan on 8 Apr 2024
Thank you, Felix, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!