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Reviews of Travelers Suites Orange Cartagena

3 out of 5
Travelers Suites Orange Cartagena
Cra 10 No 5a - 15 Castillo Grande, Cartagena, Bolivar

Reviews

8.2

Very good

Rating 10 - Excellent. 52 out of 105 reviews" "
Rating 8 - Good. 30 out of 105 reviews" "
Rating 6 - Okay. 11 out of 105 reviews" "
Rating 4 - Poor. 4 out of 105 reviews" "
Rating 2 - Terrible. 8 out of 105 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Edgardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good Location. Good value for 2 bedroom with patio; good breakfast.
Stayed 2 nights in May 2024

10/10 Excellent

Leonardo J

Stayed 4 nights in Apr 2024

8/10 Good

Leslye

Stayed 4 nights in Mar 2024

6/10 Okay

john, Thousand Oaks

Liked: Amenities, property conditions & facilities
Overall property experience was above average my only disappointment was the breakfast that was included in our stay was less than average. It was the same things everyday no variety wuth options. It was just eggs and toast and it was served like that everyday. It would have beem nive to have options like hashbrowns or some kind of potatoe to compliment the dish. And the last disappointment was the pool. At 6 pm the pool closes i thought this was ridiculous to early for any pool to close. Guests are just getting comfortable then they tell you to leave.
Stayed 5 nights in Feb 2024

10/10 Excellent

Jean-Noel

Apartment fully equipped; pool is on the roof with a beautiful view around
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Excelente hotel.
Excelente hotel. El apartamento muy amplio y cómodo. Dos habitaciones, camas cómodas. El Balcón y la vista al mar espectacular. Playas lindas y tranquilas. Desayuno delicioso. Buen servicio.
Stayed 4 nights in Jan 2024

8/10 Good

Jean Francois

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2023

10/10 Excellent

Sandra R

Travelled with family
Liked: Cleanliness
Spend 4 days with my family and we ha pleasant time, nice and friendly people working there.
Stayed 4 nights in Nov 2023

4/10 Poor

Mahmoud

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Only thing going for this property is the size, it is spacious, everything else? Well read below. 1) no hot water, told the reception, they said ok. As is thanks for letting them know and that's it. 2) dust, hair and everything else below all furniture 3) somehow room service comes and take the towels away! Have to go down everytime to get towels. 4) to service what's so every, had to take my 7 bags luggage up by myself. 5) one roach in the bathroom. 6) outdoor cheap and broken furniture is used inside the apartment. 7) have to walk through a parking to speak with the managment office. They are rude, the managment is. The staff such as breakfast and laundry, they are very kind. Tried to simplify it as much as possible.
Stayed 7 nights in Nov 2023

10/10 Excellent

E Giancarlo

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great property! Friendly staff.
Stayed 1 night in Oct 2023

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved having a whole apartment. the office is located in the parking garage, which i wish i had known when i got there, while i was there the key card reader battery died so i had to keep going down to get a key to get in and return it back to the office, and also one of the elevators stopped working so it was only one for everyone. but i loved the location and walking to the beach was about 5 minutes! there is a store across the street as well that carries everything you could need so that was super helpful, the breakfast was small, so we decided to just cook ourselves in the apartment
Stayed 5 nights in Oct 2023

10/10 Excellent

Isabelle

Travelled with family
Liked: Cleanliness, room comfort
Plenty of space
Very large 2 bedrooms, 2 bath apartment, large kitchen, big balcony with access from master bedroom and living-room. The mattress was a little bit hard for me. Breakfast has limited choices. Biggest drawback is beside a small supermarket across the street no restaurants or anythings else until Boccagrande few blocks away (15 mn walk) Safe and quiet area.
Stayed 3 nights in Sep 2023
Response from Gracias on 26 Sept 2023
Gracias

10/10 Excellent

mabel, belleville

Stayed 1 night in Aug 2023
Response from Gracias on 26 Sept 2023
Gracias

8/10 Good

Candace E, Woodbridge

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place to see. Views are breathtaking.
Stayed 4 nights in Jul 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Exceeded expectations
Stayed 3 nights in Jun 2023

10/10 Excellent

charles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Safe and very friendly. Exactly as advertised
Stayed 9 nights in Jun 2023

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023

6/10 Okay

Eric

Disliked: Room comfort
Ok uncomfortable
Falling apart. No hot water none. Shower handle fell off no water for half day. In room safe never opened without maintenance assistance. Nothing on tv. Charged for cleaning. Minimal towels
Stayed 2 nights in Nov 2022

8/10 Good

Esteban

Travelled with family
Liked: Property conditions & facilities
Apartment smells bad during the morning hours

6/10 Okay

Michael

Stayed 3 nights in Oct 2022
Response from Genial on 13 Oct 2022
Gracias por sus comentarios.

2/10 Terrible

Daniel

Travelled with family
Disliked: Amenities
The property made me pay the full amount in cash, again, they said orbitz never paid them. I showed them proof at check in and they said if i did not have proof from the bank i needed to pay again. I felt taken advantage of and still have not been refunded.
Stayed 4 nights in Sep 2022
Response from R on 21 Oct 2022
Good afternoon Mr. Daniel.Reviewing his request, we realize that his reservation is under the HOTEL COLLET modality, which means that it is paid on arrival. We do not have payments from the agency that you mention called ORBITZ.

6/10 Okay

luis

Liked: Cleanliness
No hot water most of the time. Really nice area. Quiet place.
Stayed 8 nights in Aug 2022
Response from Genial on 22 Sept 2022
Lamentamos lo del agua caliente.Nos encanto atenderlos

10/10 Excellent

Luis

Travelled with family
Liked: Amenities, property conditions & facilities
😍 wow i love this hotel..simple beautiful...my family enjoy every single day..just from the morning with super breakfast to the sunset...nice view from the top building cartegena is top place for real, castillo grande safe place thank mr Rafael and his crew super professional people.
Stayed 4 nights in Aug 2022
Response from Genial on 23 Aug 2022
Gracias por su apreciacion.Fue un placer atenderlos

10/10 Excellent

Gaby, SUNNY ISLES BEACH

Liked: Cleanliness, amenities, property conditions & facilities
All was great!
Stayed 3 nights in Jun 2022
Response from Para nosotros fue un placer antederlos on 18 Jul 2022
Gracias.

10/10 Excellent

goldamyrrh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rafael in the office helped us a lot, he is so kind and understanding. We dont speak Spanish and had hard time confirming our activities and Rafael apoke to them amd used his cellphone to communicate to us. He also made contacts for our Covid test since it was Holy week and clinics were close but everything was possible with fhe help of Rafael. Of course, dining and security were great. Thank you so much.
Stayed 5 nights in Apr 2022
Response from Genial on 26 Apr 2022
Muchas Gracias por ser parte de Travelers Apartamentos y Suites

2/10 Terrible

Marcel

Stayed 1 night in Mar 2022

10/10 Excellent

Roberto, Miami

Travelled with family
Liked: Cleanliness, amenities
Some floors are under construction and the rooms number are not showing.
Stayed 3 nights in Dec 2021

10/10 Excellent

Anais

Travelled with family
Liked: Cleanliness, room comfort
The view was great and the apartment comfortable
Stayed 4 nights in Dec 2021

10/10 Excellent

Orlando

Travelled with family
Liked: Cleanliness, room comfort
Excelente lugar
Muy buena atencion y excelente ubicación!
Stayed 4 nights in Nov 2021

10/10 Excellent

orlando

Travelled with family
Liked: Cleanliness, room comfort
Lugar perfecto en Cartagena
Este fue un excelente lugar con todas las comodidades y un servicio genial.
Stayed 4 nights in Nov 2021

6/10 Okay

Nicholas

Travelled with group
Liked: Cleanliness
Below Average hotel
I stayed in the Travelers Cartagena suites with a friend for some relaxation. The room is average, has everything you need but is nothing special. The TV/cable box setup was confusing at first, but it worked. The water pressure and hot water were not very good. The main issue though is customer service and communication. I had requests throughout my stay but many were ignored and not addressed by the office staff. The telephone in our room did not work. I asked about a few tours and local spots but they either didn’t know about them or didn’t care to find out. I asked for hand soap and body soap MULTIPLE times since our room wasn’t stocked, but never received any. After a few days I gave up and went out to buy it myself. It felt like asking the staff for anything extra for your stay was too much for them to handle. The breakfast was ok. And the location and view from the apartment are nice. The cleaning staff are also very nice. But for some reason the front office staff are not very hospitable or responsible. Overall this spot needs to work on proper customer service and communication. If you find another more established place for your stay, go that route!
Stayed 4 nights in Aug 2021

8/10 Good

Jose Luis

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2020

6/10 Okay

david

Travelled with group
Liked: Cleanliness
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Close to the beach, shopping centers and down town
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The manager was rude, I thought that my credit card was already charged by travelocity, and the manager said I had to pay there. That would have been fine, except he didn't even take the time to explain anything. He was just rude, and brushed us off.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place and very kind and warm service !!! We will come again OF COURSE
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean spacious, great quiet location.
Stayed 1 night in Mar 2018

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms. Incredible view. Incredible staff. Very friendly!
Stayed 2 nights in Jun 2017

10/10 Excellent

kenny, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and great view
Personal do not speak English. Pool is small. Apartment is very nice. Hot water most of the time. Parking is free.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wanted to stay near the city to attend couple of meetings but unfortunately I arrived late to the hotel and they did not have room service available.

10/10 Excellent

dr2be, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oustanding
This was my wife and I first stay in Cartagena and Travelers Suites Orange Cartagena was the best option that I could have possibly chosen. Location was clean, safe, and the view from the apartments was breath taking. I even enjoyed the morning breakfast and I am not a breakfast person. The location is just about 10 to 15 minutes give or take from the Airport. The cost of a taxi should run you about $10 to $ 12 dollars. Travel from the hotel to Centro is only about $ 5 dollars. We will be back in December. I am ready.

2/10 Terrible

guido, milan italy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
do not stay in this hotel
i usually never comment my stay in any hotel but this time the experience was so bad that i need to inform the other travellers.the room they given to us was much smaller than the studio room we hire in the same hotel 2 years.This room was at 5th floor very noisy and surely not clean. we copmplained in the office but they say that the other stay was simply lucky to get an upgrade that was not available this time but it was not true at all as thsi time and also the other time the hotel was empty.the hot water was the same temeprature of the cold water. I complained with the staff they say they'll fix it but they never did.the wifi in the room #501 was not working at all and when i complain they given me the password for the room #601 but the signal was very weak .I was aware that on sunday they'll not celan and make the room but i was sure they at least change the towels but even this they did not do it and we used the same towels 3 days as it was a week end stay.....horribleBut the most incredible experience it is the attitude of the staff at the office reception that say to me that as the room was for me too small and nto confirtable at all i was free to leave the hotel and they'll charge me only for the first night trough expedia...amazing i never see such negative behaviour form any staff in the world.I strongly suggest to not stay in this Hotel as fort hte price of the studio apartment we paid there are a lot of better options in Cartagena.

10/10 Excellent

james, saint paul, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet alternative to bocagrande...
very satisfied with the hotel/condo, far superior to our initial night spent at the millenium (and half the price).

10/10 Excellent

Leo, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Orange suites in Cartagena
This is a highrise building with condominiums for rent. The building is modern, about 20 floors high, 24-hour security. The staff and security are very friendly. The condominiums are small but beautiful and well equipped consisting of a kitchen, living room, two bathrooms, bedrooms with floor to ceiling windows and balcony. The city and ocean views are amazing from the 16th floor. The kitchen has a fridge, stove, microwave, blender, and cooking utensils. The only negative may be the location. It is in a residential area. About 15 min walking from The tourist area and restaurants. However, there is a local bus that pases on the corner that for cheap will take you to the tourist area. Also a cab can be taken. There is a park and a beach just two blocks away.

10/10 Excellent

Edison Rolando Saez

Liked: Cleanliness, property conditions & facilities
Excelente muy amables
Stayed 6 nights in Feb 2024

6/10 Okay

Yadir

Travelled with family
Liked: Cleanliness
Es un lugar tranquilo y seguro
Stayed 3 nights in Dec 2023

2/10 Terrible

Felipe

Travelled with partner
Disliked: Cleanliness, amenities
El edificio está bien ubicado. Pero el servicio es pésimo. Estuvimos hospedados 5 días y durante los 5 días pedimos que nos solucionen el agua caliente que no funcionaba y nunca lo hicieron. Las sábanas estuvieron sucias y manchadas. El desayuno que ofrecen es muy malo y con poca variedad. Finalmente llamamos a reportar que alguien que había ingresado al departamento cuando nosotros no estábamos pero nadie hizo absolutamente nada. El servicio es pésimo.
Stayed 4 nights in Nov 2023