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Reviews of Sofitel Baru Calablanca

5 out of 5
Sofitel Baru Calablanca
KM 7 Sector, Porto Nao, Cartagena, Bolívar

Reviews

9.4

Exceptional

Rating 10 - Excellent. 248 out of 313 reviews" "
Rating 8 - Good. 38 out of 313 reviews" "
Rating 6 - Okay. 17 out of 313 reviews" "
Rating 4 - Poor. 5 out of 313 reviews" "
Rating 2 - Terrible. 5 out of 313 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zonnya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Drive is about 1 hour outside of town but worth it!!!!
Stayed 3 nights in May 2024

10/10 Excellent

Johan

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING I WILL DEFINITELY GO BACK LOVE THIS PLACE
Stayed 2 nights in May 2024

10/10 Excellent

Jose, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing weekend scape
Stayed 2 nights in May 2024

10/10 Excellent

Keyny De

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Jaime Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property and services
Stayed 1 night in May 2024

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Criseyra Long- Guest Experience Attendance. on 30 Apr 2024
Dear Mme. Elisa, We greatly appreciate your rating regarding your recent stay with us at our Sofitel Barú Calablanca. We look forward to seeing you in the not too distant future to continue creating memorable experiences.Cordially,

10/10 Excellent

FILIP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property surpassed my expectations. The food was amazing. The staff made me feel at home and was very accommodating. I am so looking forward to coming back to this hotel.
Stayed 4 nights in Apr 2024
Response from Criseyra Long- Guest Experience Attendance. on 29 Apr 2024
Dear M. Filip, Thank you very much for taking the time to share your positive feedback about your recent stay at Sofitel Barú Calablanca. We are thrilled to hear that our property surpassed your expectations and that you enjoyed the amazing food during your time with us.Our team takes great pride in providing a warm and welcoming atmosphere for all our guests, and we are delighted to learn that you felt at home and that our staff was accommodating throughout your stay.We can't wait to welcome you back to our hotel in the future! Please do not hesitate to let us know if there is anything we can do to make your next stay even more enjoyable.Warm regards,

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beautiful hotel, by far the most amazing stay i’ve had in my life. The hotel screams quiet luxury and I loved every minute of my stay here. Beautiful beaches, exquisite food, the kindest staff everything was a 10/10.
Stayed 1 night in Mar 2024
Response from Paula Garcés - Guest Service Attendance on 8 Apr 2024
Dear Mme. Carolina,Thank you so much for your glowing review! We are thrilled to hear that your stay at our hotel was the most amazing experience you've ever had. It brings us immense joy to know that you found Sofitel Calablanca to exude quiet luxury and that you cherished every moment of your stay with us.We are delighted that you enjoyed our beautiful beaches, exquisite food, and the exceptional service provided by our staff. Your perfect rating of 10/10 is truly appreciated and serves as a testament to our commitment to excellence.It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back for another extraordinary stay at Sofitel Calablanca in the future.Warm regards,

2/10 Terrible

Ronald

Stayed 2 nights in Mar 2024
Response from Criseyra Long- Guest Experience Attendance. on 29 Apr 2024
Estimado M. Ronald, Apreciamos mucho su calificación brinbdada tras su estancia en nuestro Sofitel Barú Calablanca, es para nosotros un placer conocer que se experiencia fué agradable para usted. Le esperamos en un futuro no muy lejano para continuar creando recuerdos memorables.

10/10 Excellent

Sergey V

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel
Stayed 5 nights in Jan 2024
Response from Paula Garcés - Guest Service Attendance on 8 Apr 2024
Dear M. Sergey,Thank you very much for your kind words! We're thrilled to hear that you had a perfect experience at our hotel. Your satisfaction is our top priority, and we're delighted that you found everything to your liking.We can't wait to welcome you back to Sofitel Barú for another exceptional stay. Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.Warm regards,

10/10 Excellent

Andrew, NEW YORK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful. Gorgeous private beach. Staff very friendly and helpful. Food was great! One thing that I was disappointed with, towels were thin and rough! I would definitely go back!
Stayed 3 nights in Mar 2024
Response from Paula Garcés - Guest Service Attendance on 8 Apr 2024
Dear M. AndrewWe sincerely appreciate your kind comments about the beauty of our property, the friendliness and helpfulness of our staff. We are pleased to hear that you enjoyed our cuisine.We are very sorry to hear that you experienced a less than satisfactory experience regarding the quality of the towels. We take your comments into consideration and will work diligently to improve this aspect and ensure that future stays exceed your expectations in all aspects.We look forward to welcoming you back to Sofitel Baru and providing you with an even more pleasant and memorable experience.Sincerely,

10/10 Excellent

Timothy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property! Perfection
Stayed 1 night in Feb 2024
Response from Paula Garcés- Guest Services Attendance. on 7 Apr 2024
Dear M. Timothy,Thank you very much for your kind words! We're thrilled to hear that you found our property stunning and that your experience was nothing short of perfection.Your satisfaction is our top priority, and we're delighted that we could provide you with an exceptional stay.We hope to have the pleasure of welcoming you back soon for another wonderful experience!Warm regards,

10/10 Excellent

Jesus, Pittsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Paula Garcés - Guest Service Attendance on 7 Apr 2024
Estimado M. Jesus,Agradecemos profundamente la calificación que nos ha dado. Esperamos volverle a ver en un futuro no muy lejano para continuar creando recuerdos memorables. Cordialmente,

10/10 Excellent

Karen

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Paula Garcés - Guest Service Attendance on 8 Apr 2024
Dear Mme. Karen,We sincerely appreciate your kind rating, it fills us with satisfaction to know that your experience in our establishment was so positive. At Sofitel Baru we constantly strive to provide exceptional service and an unforgettable experience to all our guests.We hope to have the pleasure of welcoming you back in the future and continue to exceed your expectations.Sincerely,

10/10 Excellent

olga

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very relaxing and luxurious hotel! Perfect for couples getaway!! It’s family friendly too. The staff is ready to help and serve in every single need! The restaurants have excellent quality food all day! Humo restaurant is simply a top and a must go experience! We had an awesome stay and we will come back soon!
Stayed 2 nights in Feb 2024
Response from Paula Garcés - Guest Service Attendance on 7 Apr 2024
Dear Mme. Olga,Thank you so much for your kind words about your recent stay with us! We're thrilled to hear that you found our hotel to be very relaxing and luxurious, perfect for a couples' getaway. We're delighted that you also found it family-friendly and enjoyed the excellent quality of food offered by our restaurants throughout the day.It's wonderful to hear that you had a great experience at Humo restaurant; we're glad you enjoyed it! Our team works hard to ensure that every guest has a memorable stay, and we're delighted that we could contribute to yours.We can't wait to welcome you back soon for another fantastic stay!Warm regards,

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel , very upscale, food was decent a bit on the expensive side but very beautiful and definitely a place for some relaxation
Stayed 4 nights in Feb 2024
Response from Paula Garcés - Guest Service Attendance on 7 Apr 2024
Dear M/Mme. Sandy,Thank you for your kind words about our hotel! We're delighted to hear that you loved your stay and found it very upscale. While we're glad you enjoyed the beauty of our property and the relaxation it offers, we apologize if you found the food to be a bit expensive.We want you to know that we take each of your comments very seriously, as they will be immensely helpful in improving and providing a service of quality. We hope to have the pleasure of welcoming you back for another relaxing stay in the future.Warm regards,

10/10 Excellent

Luis, Arlington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and secluded property perfect for a getaway vacation. The staff is extremely helpful and they go out of their way to meet your needs. The restaurants provide plenty of food options. Highly recommend getting breakfast included with your stay. Pools and shared facilities are immaculate. Gym is a little small, but it’s got everything you need for a good workout. Will come again for sure.
Stayed 2 nights in Feb 2024
Response from Paula Garcés - Guest Service Attendance on 7 Apr 2024
Dear M. Luis,Thank you for sharing your experience at our beautiful and secluded property! We're thrilled to hear that you found it perfect for a getaway vacation. It's wonderful to know that our staff provided exceptional service and went above and beyond to meet your needs. We're glad you enjoyed the variety of food options at our restaurants.We're delighted that you found our pools and shared facilities to be immaculate. Your feedback on the gym size is duly noted, and we'll strive to ensure it meets the needs of all our guests.Thank you for choosing to stay with us, and we can't wait to welcome you back for another enjoyable stay in the future!Warm regards,

10/10 Excellent

Maria, Weaton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great propert, will come back
Stayed 2 nights in Feb 2024
Response from Paula Garcés - Guest Service Attendance on 7 Apr 2024
Dear Mme. Maria,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay at our property. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future.Warm regards,

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is awesome! Nice and clean rooms, beautiful amenities, friendly staff and variety of food options. The beach is beautiful and private. We really enjoyed our 5 day stay, absolutely nothing to complain about. Just a couple of suggestions: - Around the hotel there is pretty much nothing, so come prepared from Cartagena with all that you could possibly need. There is a small town like 5-10 min away but I would not suggest going there. - Driving in Cartagena is not easy. I have experience driving across Latin America and it was quite stressful because of the high number of bikes and roads in bad condition. I will highly recommend to arrange transportation with the hotel.
Stayed 4 nights in Feb 2024
Response from Paula Garcés - Guest Service Attendance on 7 Apr 2024
Dear M. Hector,Thank you for sharing your wonderful experience at our hotel! We are delighted to hear that you found Sofitel Barú Calablanca to be awesome, with nice and clean rooms, beautiful amenities, friendly staff, and a variety of food options.We are thrilled that you enjoyed your 5-day stay with us and that you have no complaints. Your satisfaction is our top priority, and we are pleased that we met your expectations.We appreciate your suggestions for future guests. Yes, it's true that the area around the hotel is relatively secluded, so it's advisable to come prepared with all necessities from Cartagena. We also understand the challenges of driving in Cartagena, and we agree that arranging transportation with the hotel is a great option to avoid any stress or inconvenience.Thank you for choosing Sofitel Barú Calablanca for your stay, and we look forward to welcoming you back in the future.Warm regards,

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel and resort in Cartagena
Best of Cartagena. Perfect beach and services. Staff is great. Rooms are top. Pools and if you are with your kids they can stay at the kids room playing around with the hotel team. Restaurants are excellent, high prices but you will enjoy it.
Stayed 1 night in Feb 2024
Response from Paula Garcés - Guest Service Attendance on 7 Apr 2024
Dear M. Jose,Thank you for your glowing review of Sofitel Barú Calablanca. We are thrilled to hear that you consider us the best in Cartagena and that you enjoyed our perfect beach and excellent services.It's wonderful to know that our staff provided great service and that you found our rooms to be top-notch we'll be sure to pass along your compliments to our team.We appreciate your feedback on our restaurants, and we're glad to hear that despite the high prices, you still enjoyed the dining experience.Thank you for choosing Sofitel Barú Calablanca, and we look forward to welcoming you back for another memorable stay in the future.Warm regards,

10/10 Excellent

kaseem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I recently had a stellar 5-star experience at Sofitel Baru Calablanca. The property's stunning aesthetics, though a bit hilly, provided a picturesque backdrop for a truly luxurious stay. The culinary delights at Bahía were a highlight, especially the outstanding seafood. However, it's important to note that the language barrier posed a significant inconvenience. As an English speaker, I found communication challenging, but a quick remedy was downloading Google Translate, which proved helpful in overcoming the linguistic hurdles. Despite this hiccup, the exceptional service from Criseyra in the concierge department truly elevated our stay. She went above and beyond, making my wife's birthday truly amazing. Her attention to detail and commitment to ensuring a memorable experience were commendable, and her personalized touch added an extra sparkle to our time at Sofitel Baru Calablanca.
Stayed 3 nights in Feb 2024
Response from Paula Garcés - Guest Service Attendance. on 7 Apr 2024
Dear M. Kaseem,Thank you for sharing your recent experience at Sofitel Baru Calablanca. We are delighted to hear that you had a stellar 5-star experience during your stay.Our property's stunning aesthetics indeed provide a picturesque backdrop for a luxurious getaway, despite the hilly terrain. We are thrilled that you enjoyed the culinary delights at Bahía, especially the outstanding seafood offerings.We apologize for any inconvenience caused by the language barrier. Your feedback is valuable to us, and we appreciate your suggestion.We are especially pleased to hear about the exceptional service provided by Criseyra, It brings us great joy to know that she went above and beyond to make your wife's birthday truly amazing. We will be sure to pass along your kind words to Criseyra and commend her for her commitment to ensuring a memorable experience for our guests.Once again, thank you for choosing Sofitel Baru Calablanca for your getaway, and we look forward to welcoming you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Giovanni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in colombia beaches. Super luxury.
Stayed 1 night in Feb 2024
Response from Paula Garcés- Guest Services Attendance. on 7 Apr 2024
Dear M. Giovanni,Thank you very much for your kind words. We are thrilled to hear that you consider us the best hotel on the Colombian beaches and that you found our facilities to be super luxurious.Your satisfaction is our utmost priority, and we are delighted that we were able to provide you with an exceptional experience during your stay.We hope to have the pleasure of welcoming you back for another luxurious stay at Sofitel Barú Calablanca in the future.Warm regards,

10/10 Excellent

Jeremy, San Luis Obispo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely gorgeous. The staff is amazing! The location is super remote. I recommend going to this resort after you have enjoyed the walled city of Cartagena.
Stayed 7 nights in Feb 2024
Response from Paula Garcés - Guest Service Attendance. on 7 Apr 2024
Dear M. Jeremy,Thank you sincerely for your glowing review of your recent stay at Sofitel Barú Calablanca. We are thrilled to hear that you found our property absolutely gorgeous and our staff amazing.Your recommendation to visit our resort after exploring the walled city of Cartagena is greatly appreciated. We understand that our remote location offers a unique escape and complements the vibrant experiences of Cartagena perfectly.We truly value your feedback and recommendation, and we hope to have the pleasure of welcoming you back after your adventures in Cartagena, for another memorable experience at Sofitel Barú Calablanca.Warm regards,

6/10 Okay

Lauren

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Paula Garcés - Guest Service Attendance on 7 Apr 2024
Dear Mme. Lauren,We sincerely appreciate your rating. Your feedback is crucial to us. We would love to hear more about your experience to improve. We look forward to welcoming you again to demonstrate our commitment to excellence.Warm regards

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Quiet and relaxing.
Stayed 5 nights in Jan 2024
Response from Paula Garcés - Guest Service Attendance on 7 Apr 2024
Dear M. Bruce,Thank you very much for your kind words regarding your recent stay at Sofitel Barú Calablanca. We are delighted to hear that you found our hotel to be a beautiful place, offering a quiet and relaxing atmosphere.Providing our guests with a serene and tranquil environment is one of our top priorities, and we are thrilled that you were able to experience this during your time with us.We sincerely appreciate your positive feedback, and we hope to have the pleasure of welcoming you back in the future for another peaceful and enjoyable stay at Sofitel Barú Calablanca.Warm regards,

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful. The service was excellent too. It was a great was to spend our last 2 nights in Colombia with great relaxation time.
Stayed 2 nights in Jan 2024
Response from Criseyra Long- Guest Experience Attendance on 5 Feb 2024
Bonjour dear M. Dana, Thank you for taking the time to share your feedback about your recent stay at Sofitel Barú Calablanca. We are delighted to hear that you found our property beautiful and that you experienced excellent service during your stay.It warms our hearts to know that we could contribute to making your last two nights in Colombia memorable with great relaxation time. Our team strives to create an atmosphere of tranquility and comfort, and we are thrilled that we could provide you with a positive experience.We appreciate your kind words and thank you for choosing Sofitel Barú Calablanca for your stay. Should your travels bring you back to the area, we would be honored to welcome you for another wonderful experience.Warm regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot. great beach set up. staff are wonderful. 5 star service across the board. everything is kept meticulously clean, raked, stocked, etc. you will want for nothing. if you are looking for a very comfortable beach stay with all the amenities this is a great choice. The onsite food options (the only options) are passable except for HUMO which is next level. Seriously, we had one of the best meals of the last year at this place. Its Michelin-starred-level dining.
Stayed 2 nights in Jan 2024
Response from Criseyra Long- Guest Experience Attendance on 5 Feb 2024
Bonjour dear M. Jhon, Thank you for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay at Sofitel Barú Calablanca and found the spot beautiful, with great beach setups and wonderful staff providing 5-star service across the board.Your compliments on the meticulous cleanliness and maintenance of our facilities are truly appreciated. We are delighted to know that you felt well taken care of and that our team exceeded your expectations. It's our goal to ensure that our guests have a comfortable and enjoyable beach stay with all the amenities they need.We are particularly pleased to hear your positive remarks about HUMO, our onsite dining option. We strive to offer exceptional culinary experiences, and it's rewarding to know that you had one of the best meals of the last year with us. Your description of it as Michelin-starred-level dining is truly heartening, and we will certainly share your praises with our culinary team.Once again, thank you for choosing Sofitel Barú Calablanca for your beach getaway, and we look forward to welcoming you back for another memorable experience in the future.Warm regards,Criseyra Long- Guest Experience Attendance

10/10 Excellent

Miriam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing and rejuvenating experience at Sofitel. The staff were welcoming, friendly and extremely accommodating. The grounds and views are magnificent and the facilities are immaculate! We hope to return soon!
Stayed 1 night in Jan 2024
Response from Criseyra Long- Guest Experience Attendance. on 31 Jan 2024
Bonjour dear Mme. Miriam, Thank you for sharing your wonderful experience at Sofitel. We are thrilled to hear that you had an amazing and rejuvenating stay. Your kind words about our welcoming, friendly, and accommodating staff are greatly appreciated.It's delightful to know that you enjoyed the magnificent grounds and views, as well as the immaculate facilities. We strive to create a memorable and comfortable environment for our guests, and your positive feedback is a testament to our efforts.We look forward to welcoming you back soon and providing you with another exceptional stay. If there's anything specific you would like during your next visit, please feel free to let us know. Thank you for choosing Sofitel, and we can't wait to have you as our guest again.Best regards,

10/10 Excellent

Nousha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is spotless and beautiful! The beach area is very nice and just perfect. It is a very quiet and relaxing place. Not much to do for entertainment at night. It is very quiet !!! Staff were amazing and professional. Food quality was good but we needed more selections, specially when you are staying for a week. Rooms were clean perfectly and with lots of care and details.
Stayed 7 nights in Jan 2024
Response from Criseyra Long- Guest Experience Attendance. on 31 Jan 2024
Bonjour dear Mme/ M. Nousha, Thank you for taking the time to share your thoughts about your recent stay. We are delighted to hear that you found the place spotless and beautiful, and that the beach area met your expectations, providing a perfect and relaxing environment.We appreciate your feedback regarding the quiet nature of the place, as well as your positive comments about the amazing and professional staff. It's wonderful to know that the rooms were clean and well-maintained with attention to detail.We also value your input about the need for more dining selections, especially for longer stays. Your feedback is important, and we will certainly take it into consideration as we strive to enhance the overall guest experience.If there are specific areas you believe could be improved or if you have any additional suggestions, please feel free to share them with us. We are committed to continuous improvement and providing a memorable experience for our guests.Thank you for choosing our establishment, and we hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 Excellent

Juan David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent posh hotel.
Stayed 1 night in Jan 2024
Response from Criseyra Long- Guest Experience Attendance. on 31 Jan 2024
Bonjour dear M. Juan Pablo, We appreciate and value your rating very much, we look forward to your next opportunity to continue exceeding your expectations, creating memorable memories over time.

8/10 Good

Marina

Travelled with family
everything is fine but some problems with dinner…. No choice only buffet and food in buffet could be better…. No choice of restaurants…
Stayed 4 nights in Dec 2023
Response from Criseyra Long- Guest Experience Attendance. on 31 Jan 2024
Bonjour dear Mme. Mariana, Thank you for sharing your feedback with us. We appreciate your positive comments about various aspects, but we regret to hear about the challenges you encountered with the dinner options, particularly the limited choices and quality in the buffet.We take your concerns seriously, and we want to assure you that your feedback will be shared with our team for further evaluation and improvement. We understand the importance of providing diverse and high-quality dining options to meet the preferences of our guests.We apologize for any inconvenience this may have caused during your stay. If there's anything specific you'd like to share about your dining experience or if there are particular improvements you'd like to suggest, please feel free to provide more details. Your input is essential for us to enhance our services and meet the expectations of our valued guests.We appreciate your understanding and hope to have the opportunity to welcome you again, ensuring a more satisfying dining experience in the future.Sincerely,

8/10 Good

samuel

Stayed 3 nights in Dec 2023
Response from Criseyra Long- Guest Experience Attendance. on 31 Jan 2024
Bonjour estimado M. Samuel, Apreciamos y valoramos mucho su calificación, le esperamos en una próxima oportunidad para continuar superando sus expectativas, creando recuerdos memorables en el tiempo.Cordialmente,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Criseyra Long- Guest Experience Attendance. on 31 Jan 2024
Bonjour Dear M. Steven, We appreciate and value your rating very much, we look forward to your next opportunity to continue exceeding your expectations, creating memorable memories over time.

10/10 Excellent

THIERRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a nice beach. Very good facilities, including several beautiful pools, beach, gym. Very friendly staff. Good food. Great service.
Stayed 2 nights in Nov 2023
Response from Criseyra Long- Guest Experience Attendance. on 31 Jan 2024
Dear Mme/ M. Thierry, Thank you very much for taking the time to share your positive feedback about our Sofitel. We are delighted to hear that you enjoyed your stay and found our facilities, including the beautiful pools, beach, and gym, to be very good. Our team is dedicated to providing friendly and exceptional service, and we are pleased that you had a great experience with them. It's also wonderful to know that you appreciated the quality of our food.We appreciate your kind words and value your patronage. If there is anything else we can do to enhance your future visits, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future.Warm regards,

8/10 Good

Christopher

Stayed 2 nights in Nov 2023
Response from Criseyra Long- Guest Experience Attendance. on 31 Jan 2024
Bonjour dear M. Christopher, We appreciate and value your rating very much, we look forward to your next opportunity to continue exceeding your expectations, creating memorable memories over time.

10/10 Excellent

Matt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was incredible and the staff was extremely friendly and accommodating. Getting to the resort was challenging.
Stayed 2 nights in Nov 2023
Response from Paula Garcés Guest service Attendant on 9 Apr 2024
Dear M. Matt,Thank you for sharing your experience with us. We're thrilled to hear that you found our facility to be incredible and our staff to be extremely friendly and accommodating. However, we apologize for any challenges you encountered in getting to the resort. We value your feedback and will use it to improve our services and ensure a smoother experience for our guests in the future. We hope to have the opportunity to welcome you back for another wonderful stay.Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Criseyra Long- Guest Experience Attendance on 5 Feb 2024
Bonjour M/Mme. Anonymus, Thank you so much for taking time to share your rate with us about your recent stay at our Sofitel Barú Calablanca. We hope to have the pleasure to receive you one more time. Warm regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Paula Garcés - Guest Service Attendance on 9 Apr 2024
Dear M. David,Thank you very much for your rating! We're delighted to hear that you had a wonderful experience with us. Your positive feedback is truly appreciated and serves as motivation for us to continue providing excellent service. We hope to have the pleasure of welcoming you back again soon.Sincerely,

6/10 Okay

FELIPE

Travelled with family
Liked: Cleanliness, property conditions & facilities
In general we expected more. The infrastructure is great. The service is hit and miss. The front desk is inflexible. The hotel is overpriced for the area, especially the food. If you want a luxury hotel that makes you experience the beauty of Cartagena and its people, this would not be my first choice.
Stayed 4 nights in Nov 2023

6/10 Okay

jose

Travelled with family
La verdad esperaba más . Cobran adición de la tarifa : el IVA de alojamiento , el IVA de comidas . Fuera que se cobran un servicio 10 % obligatorio . En las facturas también dice propinas . Entonces confunde al cliente . En mi caso pedí que no me cobraron esto . Y lo quitaron . También me cayó algo mal la comida y pedí que nos dejaran descansar hasta 4 pm . Lo Cuál no fue posible y me informaron que solo hasta las 2 pm . Espero que cuando paguen sepan los costos extra
Stayed 1 night in Nov 2023

10/10 Excellent

Laura

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service it's great
Stayed 1 night in Nov 2023
Response from Paula Garcés - Guest Service Attendance on 9 Apr 2024
Dear Mme. Laura,We greatly appreciate your feedback regarding our service. Ensuring excellent service is our utmost priority, and we are thrilled to hear that we met your expectations. Your satisfaction is incredibly important to us, and we look forward to providing you with another outstanding experience in the future. Thank you for choosing our establishment and for taking the time to share your experience with us.Sincerely,

8/10 Good

Evaristo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, the service was perfect. Unfortunately getting there was a huge danger, the roads leading to the hotel are totally unpaved and dangerous, we could not take the speed boat due to my wife being pregnant so we had to drive and the roads were atrocious, the hotels need to pay to have these roads fixed, it'll make the drive much more safe. Besides that hotel is wonderful but felt a tad bit overpriced, with nothing else available, you need to purchase everything from the hotel so just beware.
Stayed 3 nights in Nov 2023

10/10 Excellent

Edgar

Stayed 1 night in Nov 2023
Response from Criseyra Long- Guest Experience Attendance. on 31 Jan 2024
Dear M. Edgar, Apreciamos y valoramos mucho su calificación, le esperamos en una próxima oportunidad para continuar superando sus expectativas, creando recuerdos memorables en el tiempo.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay here. Hotel and grounds are beautiful. Beach area is somewhat small but well maintained and the water is lovely. The food is top notch in all three restaurants and the breakfast buffet is superb. Highly recommended for a getaway.
Stayed 3 nights in Nov 2023
Response from Criseyra Long- Guest Experience Attendance on 13 Nov 2023
Dear Michael,We are thrilled to receive your fantastic feedback! Thank you for taking the time to share your positive experience with us. It's wonderful to hear that you found the hotel and grounds beautiful, the beach well-maintained, and the water lovely.We are delighted that you enjoyed the top-notch food in all three restaurants and that the breakfast buffet met your expectations. Your recommendation means a lot to us, and we are honored to have been a part of your memorable getaway.We appreciate your kind words and look forward to welcoming you back for another exceptional stay.We appreciate and value your rating very much, we look forward to your next opportunity to continue exceeding your expectations and creating memorable memories over time. Sincerely,

10/10 Excellent

maria a

Stayed 2 nights in Nov 2023
Response from Criseyra Long- Guest Experience Attendance on 13 Nov 2023
Apreciamos y valoramos mucho su calificación, le esperamos en una próxima oportunidad para continuar superando sus expectativas, creando recuerdos memorables en el tiempo.Cordialmente,

10/10 Excellent

Ashley, washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels and beach properties that I have ever visited.
Stayed 1 night in Nov 2023
Response from Criseyra Long- Guest Experience Attendance on 13 Nov 2023
Dear Mme. Ashley,Thank you sincerely for your glowing feedback. We are thrilled to hear that you consider our hotel and beach property among the best you have ever visited. Your positive words are truly appreciated, and we are delighted to have contributed to making your experience exceptional.We look forward to the pleasure of welcoming you back for another outstanding stay.We appreciate and value your rating very much, we look forward to your next opportunity to continue exceeding your expectations and creating memorable memories over time. Sincerely,

10/10 Excellent

Widenie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was secluded. It was beautiful and peaceful. I love it and the staffs were incredible. It was my birthday and I had a lovely time. The best thing the hotel should do is arrange transportation and send it to the guest with the price point. Transportation was costly between $85-120 to get there. It takes about 90min to 120min to get there. I wish your staffs were a little bit more attentive on my birthday. Overall, it was amazing.
Stayed 3 nights in Oct 2023

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good breakfast!
Stayed 2 nights in Oct 2023
Response from Paula Garcés - Guest Service Attendance on 9 Apr 2024
Dear Mme. Claudia,We're delighted to hear that you had a positive experience with our staff and enjoyed our breakfast offerings! Providing excellent service and delicious meals is our priority, and we're glad we could meet your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our establishment and for sharing your feedback with us.Sincerely,

10/10 Excellent

JORGE, Medellin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Paula Garcés - Guest Service Attendance on 9 Apr 2024
Estimado M. Jorge,Apreciamos y valoramos mucho su calificación, le esperamos en una próxima oportunidad para continuar superando sus expectativas, creando recuerdos memorables en el tiempo.Cordialmente,

10/10 Excellent

Faten

Stayed 3 nights in Oct 2023
Response from Paula Garcés - Guest Service Attendance on 9 Apr 2024
Dear M. Faten,We appreciate and value your rating very much, we look forward to your next opportunity to continue to exceed your expectations, creating memorable memories together.Sincerely,