Front of property

Reviews of Carmel Inn And Suites

2.5 out of 5
Carmel Inn And Suites
5th And Junipero, Carmel, CA

Reviews

7.6

Good

Rating 10 - Excellent. 291 out of 1002 reviews" "
Rating 8 - Good. 358 out of 1002 reviews" "
Rating 6 - Okay. 185 out of 1002 reviews" "
Rating 4 - Poor. 106 out of 1002 reviews" "
Rating 2 - Terrible. 62 out of 1002 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Sasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Comfortable.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Sasha,We are pleased to hear that you found your stay comfortable. Your feedback is greatly appreciated, and we strive to provide all our guests with a satisfactory experience. If you have any further comments or suggestions, please do not hesitate to contact us.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I definitely was amazed by how thoughtful, helpful and caring the office staff was when hi, accidentally tripped and fell in the parking lot of the hotel. She helped me in so many ways and made a difficult situation much better. Two thumbs up!!
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Kathleen,We are glad to hear about your positive experience with our office staff. Ensuring our guests' well-being is always our top priority. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Marcin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good vibes
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Marcin,We're thrilled to hear you enjoyed our friendly staff and positive atmosphere during your stay. Your kind feedback means a lot to us, and we hope to welcome you back soon for another wonderful experience at our hotel.

8/10 Good

Valeria

Travelled with partner
Disliked: Property conditions & facilities
Nice and cozy hotel. Furniture is outdated and was are thin to where you can hear your neighbors. Convenient location to downtown area.
Stayed 3 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Valeria,We appreciate your feedback on our cozy hotel and convenient downtown location. Guest satisfaction is important to us, and we value your input for potential improvements. We hope you had a pleasant stay overall and thank you for choosing our hotel for your visit.

10/10 Excellent

Cristian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Cristian,Thank you for sharing your positive feedback regarding our customer service. We strive to provide excellent service to all our guests. Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit.

8/10 Good

Vito

Travelled with family
Liked: Cleanliness, staff & service
Great location good value for the price. Adequate but tight parking. Walk to many restaurants, bakeries, coffee shops. The furnishings are old and need updating.
Stayed 2 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello Vito, We appreciate your feedback on our convenient location and value. It's wonderful to hear you enjoyed the nearby amenities. We will take your comments on parking and furnishings into consideration for future improvements. Thank you for sharing your experience with us.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walking distance from shops and restaurants
Stayed 2 nights in Mar 2024
Response from Manager on 31 Mar 2024
Hello Jessica,We are glad to hear that you found our hotel conveniently located near shops and restaurants. We hope you had a pleasant stay overall and enjoyed exploring the area. Thank you for choosing to stay with us.

2/10 Terrible

julianna

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is outdated and the bed was the worse. It’s like sleeping on the floor with springs coming out of the mattress. I asked if I can get moved to another room hoping a better bed, and front desk clerk said they’re all the same. I was very close to leaving after first night, but we had one more night and I was enjoying the shopping and restaurants. No wonder they offer massages because after first night you wake up with your neck and shoulders kinked. Ya we were only there to sleep, but you leave this place hurting from not having a good sleep. I wouldn’t recommend this place.
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello julianna,We're sorry to hear that you experienced discomfort during your stay. Your feedback is crucial for our continuous improvement. We suggest contacting management to discuss your specific concerns in further detail for potential enhancements.

10/10 Excellent

Dana

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver nice stay. The staff is friendly. Rooms are clean. The property is right downtown can walk to shopping and restaurants.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Dana,We are delighted to hear you enjoyed your stay with us! Our team strives to provide top-notch service and maintain a clean environment for our guests. Being centrally located offers convenience for exploring the city's attractions on foot. Thank you for sharing your positive experience with us.

10/10 Excellent

Emma

Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Emma,We are thrilled to hear that you had an excellent stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon for another amazing experience!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the great service.
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Francisco,We appreciate your kind feedback and are thrilled to hear you enjoyed your stay with us. If you have any further comments or suggestions, please feel free to reach out to our management team directly. Your input is invaluable to us as we strive to continually improve our guest experience.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Sarah,We're delighted to hear you enjoyed your stay with us! Your positive feedback is truly appreciated. Thank you for choosing our hotel for your visit.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
All of the above however was disappointed when I went to extend my stay a second night and the rate more than doubled because of a holiday weekend, very disappointed.
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Hello Deborah, We apologize for any inconvenience you experienced regarding the rate increase due to the holiday weekend. Our rates can fluctuate based on demand, and we recommend booking in advance to secure the best rate for your stay. Your feedback is valuable, and we appreciate you sharing your experience with us.

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great spot. The staff was very nice when I checked in. It has a great location and is walkable to a lot of shops and the beach!
Stayed 4 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Kimberly,We are pleased to hear that you enjoyed our convenient location and found our staff to be friendly during your stay. Our team takes pride in providing excellent service to all our guests. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

6/10 Okay

Mark

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Mark,We appreciate you choosing our hotel for your stay! Please feel free to contact us directly if there were any areas where we could have improved your experience. Your feedback is valuable to us.

8/10 Good

Kristin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 8 Feb 2024
Hello Kristin, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Austin,Thank you for staying with us! We appreciate your rating and we hope you had a pleasant stay. If there is anything specific that you would like to share or if there is anything we can do to improve your future stays, please feel free to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Choice
Second time here, great value and location, getting the larger rooms (suites) with a living area makes it very comfortable.
Stayed 2 nights in Jan 2024
Response from Manager on 26 Jan 2024
Hello Kenneth,Thank you for choosing our hotel for a second time. We are glad to hear that you found our location and value to be great. Our larger rooms with living areas are designed to provide comfort during your stay. We appreciate your feedback and hope to welcome you again in the future.

10/10 Excellent

Clark, Denver

Close to Ocean Avenue, the heart of Carmel-by-the-Sea
Stayed 3 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello Clark,We appreciate your feedback and are glad to hear that our hotel's location near Ocean Avenue in Carmel-by-the-Sea was convenient for you. We hope you enjoyed exploring the vibrant heart of our charming coastal town. If you have any further feedback or suggestions, feel free to reach out to our management team directly.

8/10 Good

Jorge

Stayed 2 nights in Jan 2024
Response from Manager on 25 Jan 2024
Hello Jorge,We're glad to hear that you enjoyed your stay with us! If there is anything specific you would like to share about your experience, please don't hesitate to reach out to us directly so that we can address any concerns or questions you may have. We hope to welcome you back again soon for another great stay!

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overall this was just okay, the bed is not comfortable and there is no way to plug the bathtub nor sink for a bath etc. there was a group of girls staying next door who were being loud with the door open after 10 pm and talking in the hallway. The service is alright. Won’t be back though. Spend the extra few dollars somewhere else for a better nights sleep and more quiet.
Stayed 4 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello Kelly, Thank you for sharing your feedback with us. We're sorry to hear that you did not find the bed comfortable and that you experienced noise disturbances from neighboring guests. Please note that our team is available 24/7 to address any concerns during your stay. We appreciate your comment on our service and will continue to strive for improvement. We hope you consider giving us another chance in the future for a more enjoyable stay.

10/10 Excellent

Mert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello Mert,We greatly appreciate your perfect rating of your recent stay with us! It is fantastic to hear that we met or exceeded your expectations during your time at our hotel. If you have any specific feedback or comments, please do not hesitate to reach out to us directly. We hope to welcome you back in the near future for another exceptional stay.

8/10 Good

David

Stayed 1 night in Jan 2024
Response from Manager on 9 Feb 2024
Hello David,We're glad to hear that you enjoyed your stay at our hotel. We strive to provide a positive experience for all our guests. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We appreciate your support and hope to welcome you back in the future.

8/10 Good

W. Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Hello W. Scott,Thank you for your kind words about our staff! We strive to provide the best customer service experience possible. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Charles, SANTA BARBARA

Liked: Amenities, property conditions & facilities
Na
Stayed 2 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Charles,Thank you for your feedback. We appreciate you taking the time to share your experience with us. We are sorry to hear that you did not have a satisfactory stay with us. We apologize for any inconvenience you may have encountered. Should you have any further concerns, please don't hesitate to reach out to our management team directly.

4/10 Poor

Stephanie D

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The property is shortly staffed. The cleaning staff ignored the do not disturb sign and entered the room to drop off towels. Management should prioritize updating the place. The room was rundown and in poor condition. The only thing that appeared to be renovated was the bathroom, but there was little attention to detail as the shower curtain was inside out.
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Stephanie D, Thank you for sharing your experiences during your recent stay. We apologize for any inconvenience caused by the cleaning staff's oversight. We appreciate your feedback regarding the condition of the room, and we will pass it along to our management team for their consideration. Our team continuously works towards improving our property, and we thank you for bringing this to our attention. Your comments will help us better serve our guests in the future.

8/10 Good

diana

Liked: Cleanliness, staff & service, property conditions & facilities
The property is so close to downtown Carmel. Everything is walkable. It is an older place that has been upgraded. People are very nice.
Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello diana, Thank you for sharing your positive experience with us! We're glad to hear that you enjoyed our convenient location near downtown Carmel and found our friendly staff to be accommodating. We take pride in continuously upgrading our property to ensure a comfortable stay for our guests. We hope to have the pleasure of welcoming you back in the future!

8/10 Good

Michelle

Stayed 1 night in Dec 2023
Response from Manager on 21 Jan 2024
Hello Michelle,We appreciate you choosing our hotel for your stay. If you have any specific feedback to share with us, please reach out to our hotel directly so we can address any concerns you may have had. Thank you for your support and we hope to welcome you back in the future.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location & nice room.
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Linda,Thank you for sharing your positive feedback regarding our hotel's location and room. We're delighted to hear that you enjoyed your stay with us. Please don't hesitate to reach out to us if you have any further comments or suggestions. We hope to welcome you back in the future.

10/10 Excellent

Eduardo

Stayed 3 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Eduardo,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you again soon!

10/10 Excellent

Zenóbio Moreira

Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Zenóbio Moreira,Thank you for choosing our hotel for your recent stay! We're thrilled to see that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Roger, Mission Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2023
Response from Manager on 27 Dec 2023
Hello Roger,Thank you for sharing your positive review of your recent stay with us! We're delighted to learn that you had a great experience at our hotel. It was a pleasure to have you as our guest and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king bed suite was very comfortable with plenty of dresser space, two closets, and bar counter with separate sink. Excellent value.
Stayed 3 nights in Dec 2023
Response from Manager on 16 Dec 2023
Hello Joseph,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our king bed suite comfortable and spacious, with ample storage options. It's wonderful to know that you also appreciated the value we offer. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Lexi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here
Stayed 1 night in Dec 2023
Response from Manager on 14 Dec 2023
Hello Lexi,Thank you for sharing your positive experience with us! We're delighted to hear that you loved your stay at our hotel. We strive to provide exceptional service to all our guests and we're thrilled that we met your expectations. We hope to welcome you back for another enjoyable stay in the future.

6/10 Okay

Michael

Liked: Staff & service
Hard to open the front door to our room Had to call the office to open it several times
Stayed 2 nights in Nov 2023
Response from Manager on 7 Dec 2023
Hello Michael,Thank you for your feedback regarding the difficulty you experienced with the front door of your room. We apologize for any inconvenience this may have caused. We appreciate you bringing this to our attention and will look into it further to improve our guests' experience. Please feel free to contact our management directly for any further assistance.

10/10 Excellent

Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location , near downtown Carmel, walkable distance to everything. The suite turned out to be like a 2 bd, turned out great for our family with a 15 months old. Very quite room. All was great!
Stayed 2 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Anna, Thank you for your feedback! We're delighted to hear that our hotel's convenient location and spacious suite provided a great experience for your family. We strive to offer a peaceful environment for all our guests. We appreciate your kind words!

8/10 Good

Zhe, Wayne

Liked: Cleanliness, staff & service
good in general
Stayed 2 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello Zhe,Thank you for staying with us and for your positive feedback! We are delighted to hear that you had a good experience during your stay. Should you have any further comments or suggestions, please don't hesitate to reach out to our management team. We appreciate your valuable input and hope to welcome you back in the future.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 30 Nov 2023
Hello Evelyn,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We hope to welcome you back soon!

10/10 Excellent

Shravani

Liked: Cleanliness, property conditions & facilities
Great location and clean
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello Shravani,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you appreciated our convenient location and the cleanliness of our property. We strive to provide a comfortable and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Sharee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As a Woman of Color, I did not feel welcomed or valued as a guest in this establishment. 1. I was unable to enter my room for 30 min after the 3 PM check-in time because the room was not ready due to maintenance making repairs to the bathroom. 2. After I was allowed access to my room, I started to hear loud banging on the roof directly above my room because maintenance was making repairs to the roof. This went on for over an hour. 3. The man at the front desk neglected to inform me about the repairs at check-in and when I inquired about them, he tried to gaslight me in front of other guests in an attempt to make me appear as if I was overreacting. He denied that there was construction and that maintenance was only "checking for leaks". After further inquiry, he finally acknowledged that repairs were being done on the roof but continued to lie about providing notice online. When I followed up to fact-check, he became rude and condescending. He kept interrupting me and began to argue with me. He was extremely dismissive and unaccommodating. 5. The pool was definitely an eyesore. It was inoperable and was very dirty. It looked like it had been under construction for some time. 6. The container that was delivered with the continental breakfast the next morning smelled of spoiled milk. It contained 2 Svenhard Danish, 2 cartons of milk, 2 cartons of OJ, and cereal they rationed and packaged themselves. 7. The room smelled old, but the bathroom was modern and clean.
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Sharee, Thank you for sharing your experience with us. We're sorry to hear that you did not feel welcomed or valued during your stay. While we apologize for any inconvenience caused by the maintenance repairs, kindly note that our team always prioritizes the safety and comfort of our guests. We appreciate your feedback regarding the pool and breakfast, as we continually strive for improvement in these areas. Our goal is to provide a positive guest experience, and we regret if we fell short of your expectations. Your comments will be shared with our team for further review.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Dear Guest,Thank you for your review and for choosing our hotel. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Arnold

Needed handicap room. Was given second floor. Had to leave and find another hotel. Overall the place needs better communication.
Stayed 2 nights in Nov 2023
Response from Jay on 18 Nov 2023
We apologize for the inconvenience you had during your stay. We do have rooms available on the ground floor but those need to be requested at the time of making the reservation. If you request a room on the ground floor on the day of check in, then it is subject to availability.- Management

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Quaint Needs some outdoor sitting areas. Had a pool - but looks like it’s in transition for something else - right now junk storage.
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello Vincent,Thank you for your feedback. We appreciate your suggestion about outdoor sitting areas and will definitely take it into consideration. As for the pool, we apologize for any inconvenience caused by its current status and are actively working on enhancing this area for future guests' enjoyment. We hope you had a pleasant stay overall and thank you for choosing our hotel.

10/10 Excellent

Christine D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Manager on 15 Nov 2023
Hello Christine D,Thank you for your feedback and rating. So sorry your experience was not exceptional. We hope you will stay with us again so we may regain your trust.

6/10 Okay

Rhonda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had cleanliness issues in the bathroom (toilet), grime on phone and dressers, stained towels and sheets. Curtain sheers were torn and dirty. Room in partial state of remodel: no front door threshold (2 inch gap), no bathtub caulk, no bathroom threshold. Room was not made up after first night - no fresh towels, etc. Breakfast basket was questionable - boxed cereal, juice, and pastry. Outside property in partial state of remodel also - swimming pool being dismantled, roof in a suspended state of replacement. Experience was awkard and uncomfortable.
Stayed 2 nights in Nov 2023
Response from Manager on 15 Nov 2023
Hello Rhonda, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback regarding the cleanliness issues you encountered in the bathroom and other areas of the room. We will address these concerns with our housekeeping team to ensure that our high standards are always met. Regarding the room remodeling, we appreciate your understanding as we work to improve our facilities. We apologize for any disruption this may have caused. We strive to provide a comfortable and enjoyable experience for our guests, and we regret that we fell short on this occasion. We appreciate your understanding and hope to have the opportunity to make it up to you in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, ideally located near downtown
Cozy hotel ideally located for walking to downtown Carmel and enjoying all the sights and attractions there. Quiet, clean room, and affordably priced, I would definitely recommend a stay here if you're ever in Carmel.
Stayed 1 night in Oct 2023
Response from Manager on 12 Nov 2023
Hello Michael,Thank you for sharing your positive experience at our hotel. We're glad to hear that you found our location convenient and enjoyed the quiet and cleanliness of your room. It's great to know that you would recommend our hotel to others. We look forward to welcoming you back if you're ever in Carmel again.

10/10 Excellent

Atour

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Atour,Thank you for your feedback! We're glad to hear that you found our hotel to be a good place. We strive to provide a pleasant experience for all of our guests and we appreciate your positive review. Should you have any further comments or suggestions, please don't hesitate to reach out to our management team. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Jennifer

Stayed 2 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Jennifer, We apologize for any inconvenience you may have experienced during your stay. Please contact our hotel directly so we can learn more about your specific concerns and address them accordingly. We value your feedback and strive to provide the best possible guest experience.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Christopher,We appreciate your valuable rating and are glad to hear that you found our hotel to be pleasant overall. Please feel free to reach out to us should you have any concerns. We hope to welcome you back in the future.

4/10 Poor

michael

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was nice for the most part, nice location, staff was pleasant but no hot water was available in our room and the pool was non operable.
Stayed 1 night in Oct 2023
Response from Manager on 7 Nov 2023
Hello michael, We appreciate your feedback on your recent stay at our hotel. We're glad to hear that you found our location convenient and our staff pleasant. However, we apologize for the inconvenience you experienced with the hot water in your room and the non-operable pool. We value your comments and will make sure these issues are addressed with our team.