Ratings based on 295 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Central convenient hotel

Posted 27-Feb-2015
Pros: spacious room, extremely comfy bed, fairly quiet for a city hotel, not overheated. Staff friendly
Cons: Soap dispenser empty, room a bit gloomy. I arrived hungry at about 10 pm and no food in the bar.
Location: near Cardiff Arms park and castle
Grand hotel, but looking a little bit shabby in places
2 out of 5
by A verified travellerfrom Chesterfield

Convenient to Millenium Stadium, but disappointing

Posted 25-Feb-2015
Pros: Location
Cons: Needs full refurbishment.
Location: Close to Millenium Stadium, Cardiff Arms Park and the Centre of Cardiff.
We stayed three nights here. The overall impression is of an old hotel in need of refurbishment. Our room had flaking paintwork and had not been cleaned behind the bed for some time. The bed itself was missing a castor so listed to one side and the fabric was dirty. The windows in the bathroom would not open and there was no other ventilation to air it. Breakfast was good but the restaurant is badly laid out so that there are always people or staff passing your table which ever table you sit at. Not relaxing first thing in the morning. Reception was understaffed on Sunday morning for check out.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom w

Would stay again

Posted 02-Feb-2015
Very friendly and efficient reception staff. Public areas, bar etc nicely presented and informal. Room was clean, bed very comfy but decor tired and a bit confused. We paid an offer price and were happy with the hotel overall, especially the location.
5 out of 5
Recommended
for Everyone
by A verified traveller

i was surprised no internet in my room

Posted 20-Jan-2015
Cons: Improve interment wifi service
Good but the wifi service bad , I was surprised about it
4 out of 5
by A verified travellerfrom Eat Sussex

Good, central position.

Posted 20-Dec-2014
Pros: Friendly staff, warm rooms, comfortable beds, good - if expensive - breakfasts.
Cons: Misleading information on website. Entrance to hotel difficult. Entrance/exit to car park + width of parking bays.
Location: Cardiff Castle, open top bus tours, shops and good choice of restaurants.
We had a good stay here and the hotel was warm and clean. The staff was friendly and helpful. The breakfasts were plentiful but expensive at £12,95 - no discount offered for residents. Car parking entrance/exit was unsatisfactory and sign on machine at entrance was out of date, causing confusion. No toiletries in room, only soap dispensers! Overall good but these issues need to be addressed.
3 out of 5
Recommended
for Students
by A verified traveller

Hotel close to The Royal Welsh Music College

Posted 13-Dec-2014
Pros: It was within easy walking distance of The Royal Welsh Music College. The bed was very comfortable and room was warm.
Cons: I liked the hotel but feel the room I had needs to be redecorated. Flaking paint, chipped woodwork and cracks in the ceiling etc.
Location: The visit to Cardiff was not for pleasure so didn't experience the location and things to do near by.
Spent less then 12 hours at the hotel so didn't have an opportunity to experience the facilities
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location close to everything you need

Posted 12-Dec-2014
Friendly staff warm comfy beds Helpful staff they went out if there way to help you with what you needed
3 out of 5
by A verified travellerfrom pembs

I paid too much

Posted 25-Nov-2014
Price increase because of international rugby much. Room way too hot could not turn air on on or heating off. Paid to much for a basic room. Will not stay again.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Devon

Plesant hotel in the centre of cardiff

Posted 24-Nov-2014
Pros: Reception, architecture and the shower
Cons: Furnishings and breakfast
Location: Perfect for the millenium stadium and lovely view of the castle - close to city centre and the water bus to Cardiff Bay
Booking a room on a rugby international weekend was always going to be interesting but the staff were very helpful and check in very efficient. Hotel is a faded beauty - you can see what it would have been in it's prime but has a tired feel. The room was pleasant but again the frayed carpet and carpet grip catching your feet - tired. The shower was good - plenty of pressure and hot water. Breakfast was buffet style - not particularly high quality and the toasting machine slow.
2 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Good location but wouldnt stay here again

Posted 24-Nov-2014 on Hotels.com
Good location but awful room.