Ratings based on 312 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
89% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom wales

Didn't even get to stay at the hotel

Posted 19-Mar-2015
I booked a stay at the angel hotel in cardiff for one night for my girlfriends 18th birthday but when i arrived they told me that there was no room at the hotel and sent me to another hotel in tongwynlais which is about 20min out of cardiff city center, now if they had said before there was no room at the hotel that night i would have booked somewhere else but they took my money and made my reservation and at no time untill the date of my resivation did they try to contact me to tell me there was no room. Shocking customer relations.
3 out of 5
Recommended
for Everyone
by A verified traveller

Central location

Posted 07-Mar-2015
Hotel was comfortable but room a little "tired" and could do with a refresh. Comfortable bed
4 out of 5
Recommended
for Couples
by A verified travellerfrom Hadlow Kent

Brilliant Location, centrally located

Posted 03-Mar-2015
Pros: Location. Breakfast. Staff. FREE Blue Badge Parking.
Cons: Decor, Furniture.
Location: City Centre, Castle, sports Centre at asophia Gardens. Short taxi to the Bay. Millenium Stadium across the road.
Faded Elegance. I Concur with everything said previously. Needs a total update and refurb. Perfect location for the Centre of Cardiff. Dinner was not alltogether that good with a small menu choice but Breakfast excellent and the staff all very nice and helpful. There are lots of good "eaters" close by. The room was clean, spacious and comfortable, but way overdue for a Redec! We had a premium double. Having said that, for the price, I would recommend it as long as people are aware of Reviews.
3 out of 5
by A verified traveller

Posted 02-Mar-2015
Hotel bedroom was very tired looking. Net curtains were filthy. Corridors need painting. Hotel very old fashioned.
4 out of 5
Recommended
for Everyone
by A verified traveller

Central convenient hotel

Posted 27-Feb-2015
Pros: spacious room, extremely comfy bed, fairly quiet for a city hotel, not overheated. Staff friendly
Cons: Soap dispenser empty, room a bit gloomy. I arrived hungry at about 10 pm and no food in the bar.
Location: near Cardiff Arms park and castle
Grand hotel, but looking a little bit shabby in places
2 out of 5
by A verified travellerfrom Chesterfield

Convenient to Millenium Stadium, but disappointing

Posted 25-Feb-2015
Pros: Location
Cons: Needs full refurbishment.
Location: Close to Millenium Stadium, Cardiff Arms Park and the Centre of Cardiff.
We stayed three nights here. The overall impression is of an old hotel in need of refurbishment. Our room had flaking paintwork and had not been cleaned behind the bed for some time. The bed itself was missing a castor so listed to one side and the fabric was dirty. The windows in the bathroom would not open and there was no other ventilation to air it. Breakfast was good but the restaurant is badly laid out so that there are always people or staff passing your table which ever table you sit at. Not relaxing first thing in the morning. Reception was understaffed on Sunday morning for check out.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom w

Would stay again

Posted 02-Feb-2015
Very friendly and efficient reception staff. Public areas, bar etc nicely presented and informal. Room was clean, bed very comfy but decor tired and a bit confused. We paid an offer price and were happy with the hotel overall, especially the location.
5 out of 5
Recommended
for Everyone
by A verified traveller

i was surprised no internet in my room

Posted 20-Jan-2015
Cons: Improve interment wifi service
Good but the wifi service bad , I was surprised about it
1 out of 5
Recommended
for Business Travellers
by A verified traveller

Never again

Posted 24-Dec-2014 on Hotels.com
What can i say? Very dated without being charmingly so. Vents blowing cold air onto the bed, radiators leaky and not working, cracked tiles, obvious mould in the bedroom, road noise from outside. Finally the free Wifi was up to 360kb speed?!! With signal only if you are fortunate to be in the 1st two rooms nearest the front. Not just never again. Over my dead body will i stay there again
4 out of 5
by A verified travellerfrom Eat Sussex

Good, central position.

Posted 20-Dec-2014
Pros: Friendly staff, warm rooms, comfortable beds, good - if expensive - breakfasts.
Cons: Misleading information on website. Entrance to hotel difficult. Entrance/exit to car park + width of parking bays.
Location: Cardiff Castle, open top bus tours, shops and good choice of restaurants.
We had a good stay here and the hotel was warm and clean. The staff was friendly and helpful. The breakfasts were plentiful but expensive at £12,95 - no discount offered for residents. Car parking entrance/exit was unsatisfactory and sign on machine at entrance was out of date, causing confusion. No toiletries in room, only soap dispensers! Overall good but these issues need to be addressed.