Ratings based on 274 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified travellerfrom Eat Sussex

Good, central position.

Posted 20-Dec-2014
Pros: Friendly staff, warm rooms, comfortable beds, good - if expensive - breakfasts.
Cons: Misleading information on website. Entrance to hotel difficult. Entrance/exit to car park + width of parking bays.
Location: Cardiff Castle, open top bus tours, shops and good choice of restaurants.
We had a good stay here and the hotel was warm and clean. The staff was friendly and helpful. The breakfasts were plentiful but expensive at £12,95 - no discount offered for residents. Car parking entrance/exit was unsatisfactory and sign on machine at entrance was out of date, causing confusion. No toiletries in room, only soap dispensers! Overall good but these issues need to be addressed.
3 out of 5
Recommended
for Students
by A verified traveller

Hotel close to The Royal Welsh Music College

Posted 13-Dec-2014
Pros: It was within easy walking distance of The Royal Welsh Music College. The bed was very comfortable and room was warm.
Cons: I liked the hotel but feel the room I had needs to be redecorated. Flaking paint, chipped woodwork and cracks in the ceiling etc.
Location: The visit to Cardiff was not for pleasure so didn't experience the location and things to do near by.
Spent less then 12 hours at the hotel so didn't have an opportunity to experience the facilities
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location close to everything you need

Posted 12-Dec-2014
Friendly staff warm comfy beds Helpful staff they went out if there way to help you with what you needed
3 out of 5
by A verified travellerfrom pembs

I paid too much

Posted 25-Nov-2014
Price increase because of international rugby much. Room way too hot could not turn air on on or heating off. Paid to much for a basic room. Will not stay again.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Devon

Plesant hotel in the centre of cardiff

Posted 24-Nov-2014
Pros: Reception, architecture and the shower
Cons: Furnishings and breakfast
Location: Perfect for the millenium stadium and lovely view of the castle - close to city centre and the water bus to Cardiff Bay
Booking a room on a rugby international weekend was always going to be interesting but the staff were very helpful and check in very efficient. Hotel is a faded beauty - you can see what it would have been in it's prime but has a tired feel. The room was pleasant but again the frayed carpet and carpet grip catching your feet - tired. The shower was good - plenty of pressure and hot water. Breakfast was buffet style - not particularly high quality and the toasting machine slow.
1 out of 5
by A verified traveller

Old, dated and definately not 4 star!

Posted 23-Nov-2014
Shocked to find that the room was old and worn out with mix match furniture and moldy bathroom, not the standard suggested on the hotel's website. Will NEVER use this hotel and would certainly not recommend to anyone.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Montreal

Nice hotel in the city centre, cute twin room!

Posted 12-Nov-2014
Pros: the location, the outlook, the interior, the staff,
Cons: Shower was a bit difficult to adjust; could have give us a floor towel for us to put on the floor after showering.
Location: Cardiff Castle is a 2 minutes' walk; the Cardiff Central rail station is 7-10 minutes away. Close to the city centre pedestrian street with all shops.
The experience was very pleasant. The staff were so lovely, and the room was small but sweet.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Surprisingly quiet

Posted 11-Nov-2014
Pros: Very comfortable bed
Cons: Prices are very high on rugby days
Location: Very central
Stayed here on a rugby day. Depsite the crowds outside and in the lobby post game, was one of the quietest nights I;ve spent recently. Great central location.
3 out of 5
by A verified traveller

disappointing

Posted 04-Nov-2014
Pros: location central
Cons: double glazing
on arrival Angel car park was full. two broken panes of glass in our room 228 noise from the busy road as no double glazing good location centre of town. in general older building in need of an upgrade
3 out of 5
by A verified travellerfrom Somerset

Ok hotel

Posted 20-Oct-2014
Pros: Staff
Cons: Could be brightened up.
Location: Location was a short walk from city centre, but if I visited again I'd stay on other side of town - it wasn't a bad area, but it wasn't nice either
Good hotel, helpful friendly staff, ok condition and clean - apart from filthy windows (shame as overlooked castle, but had to literally peer through streaks of mud). Main areas a bit tired, but overall fine as a base.