Ratings based on 859 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Reading

Very nice and well located hotel close to the city

Posted 23-Feb-2015
I stayed in the hotel three days for a business trip. My room on the 18th floor had great view. Nice breakfast. I must admit though, the business lounge on the ground floor did not meet my expectations.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Llanelli

excellent position close to city centre

Posted 08-Feb-2015
Pros: Comfortable rooms close to city centre
Location: Close to city centre and the CIA which was the purpose of our stay.
Nice comfortable room with friendly staff. Check in was smooth and even though we arrived early our room was ready. Friendly bar staff who recommended some lovely cocktails to round off our evening.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Suffolk

Convienient location and a good Standard

Posted 02-Feb-2015
Pros: Location
Cons: Gym facilities
Location: Right smack in the city convenient for everything.
A good visit. The only thing lacking is good gym facilities.
3 out of 5
by A verified traveller

Tired

Posted 27-Jan-2015
Pros: Location
Cons: Refurbished, more lifts
Bit worn and fittings slightly stained through use. Must have been nice when it was brand new, but did not age very well.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Bridgend

Excellent position for Cardiff.

Posted 26-Jan-2015
I have stayed at this hotel 3 times. My son and I went here for a quiet break. We had a Junior Suite room 2107. Superb views. Excellent breakfast and friendly staff. Walking distance to Cardiff. Parking £18.00 a night. We experienced a few problems however all resolved. A happy outcome and grateful. Definitely returning.
5 out of 5
Recommended
for Everyone
by A verified traveller

perfect location

Posted 20-Jan-2015
Pros: Location and comfort.
Perfect location close to train station and in city centre. Rooms wee so clean and beds lovely and comfy. Would definitely go back.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Bristol, UK

Smart modern hotel near to St.David's Centre

Posted 06-Jan-2015
Pros: Geographical location
Cons: More staff on reception....most times there was only one person working, so a queue was patiently waiting.
Location: Near to Cardiff Central railway station, and right next to the St.David's shopping centre
This was a shopping trip for the January sales, so the hotel was very well positioned, being only 25m from the entrance to John Lewis and the St.David's Centre. The hotel and staff were most helpful, and the room was larger than the usual we have experienced elsewhere. Great views from the 14th floor, and there were 7 floors above ours. The lifts were quick and large - great when everyone was wheeling cases! Hotel was next to the train lines into Cardiff Central station, but we hardly noticed any train noise. Didn't eat there, so can't comment on that. Will stay again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Good City Centre Hotel in Cardiff

Posted 05-Jan-2015
Pros: City centre location, helpful staff.
Cons: There were soap smears on the bathroom wall which suggested cleaning could have been better. A problem with the TV in the room was not addressed.
Location: The hotel is five minutes walk from the main railway station and is right beside the city centre.
Stayed here for two nights after Christmas. Room was perfectly comfortable and the hotel location was excellent for Cardiff city centre. I didn't have the hotel breakfast as this was an additional cost and I believe this should be included in the price of the room. You would not invite someone to stay with you overnight and not offer them breakfast. This is not a specific gripe about this hotel but a general bugbear of mine.
4 out of 5
Recommended
for Everyone
by A verified traveller

First time Cardiff visit

Posted 30-Dec-2014
Comfortable and clean room, good room service. Only downside was mismatched furniture considering it's a 4* and poor heating facilities. Also no plug sockets near the bed which was inconvenient if using phone as alarm and needing to charge it
4 out of 5
Recommended
for Everyone
by A verified traveller

City centre Hotel

Posted 29-Dec-2014
perfectly adequate bed for the night, quiet well equipped room recommend