Ratings based on 649 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle, Wa

Great location for walking in Cardiff

Posted 20-Aug-2014
Pros: Great customer service Great location Comfortable bed Nice bathroom, great towels Good breakfast buffet
Cons: Parking was tight, difficult to negotiate the garage
Location: Close to train station Close to City Centre (shopping) and Cardiff Castle, easy walk Lots of restaurants within walking distance
Easy walking distance from train station and very close to City Centre and Cardiff Castle. We were even able to walk to the Harbor, but that may be a little far for most people. Rooms were nice and clean. Staff was very helpful and offered suggestions on things to do and see. Most notable was the customer service I received when after I checked out and was down the road, I realized I'd left my diamond necklace in the room. I called the hotel and they found it and mailed it to my home. Awesome.
4 out of 5
Recommended
for Everyone
by A verified traveller from Southeast England

Great location!

Posted 18-Aug-2014
Great hotel in the centre of everything. Close to train station and shopping centre. Really enjoyed my stay here and would defiantly stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sheffield UK

Very convenient city break hotel

Posted 11-Aug-2014
Pros: Central position and good food.
Cons: Access to (limited) parking and pull-in space to unload if car park full
Location: Right in the centre of Cardiff with shops, bars and restaurant on the doorstep. A 20min walk to Cardiff Bay area but buses run every 10 mins.
A great hotel right in the centre of Cardiff. Spoilt by shortage of parking and no pull-in space to unload bags.
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Good hotel, centrally located

Posted 08-Aug-2014
Pros: Good value for money
Cons: The breakfast was mared by one thing, they can't make a pot of tea
Location: Shopping, sport, food and drink are all nearby.
Good hotel, close to everything but still quiet. Helpfull staff, clean rooms and fantastic location
5 out of 5
Recommended
for Everyone
by A verified traveller from wiltshire

Smart hotel

Posted 05-Aug-2014
We spent the weekend here. We arrived early, our room was ready. Smart big room. Huge comfy bed. Big bathroom. Very near to shops, cinema and restaraunts. Great Breakfast. Excellent weekend. Will be returning.
3 out of 5
Recommended
for Everyone
by A verified traveller from UK

Disappointed

Posted 04-Aug-2014
Pros: Good location, excellent breakfast, friendly staff.
Cons: Standards of cleaning rooms
Excellent location. Friendly staff. Wonderful breakfast. However we were very disappointed with the room and the standard of cleaning: bed not made properly, cups left dirty bathroom not properly cleaned.We stayed with group of friends and they had similar problems.Also two lifts are not enough for so many rooms on so many floors.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent staycation

Posted 01-Aug-2014
Had a great stay, would recommend staying in a business room or junior suite. We got a good deal for a 2 night stay. The use of the business class lounge was very useful. This is the 2nd time i have stayed at the hotel this year and would happily go back again.
1 out of 5
by A verified traveller from coventry

Staff not good

Posted 31-Jul-2014
I was really uncomfortable , staff not helpful ... Room bit dirty , bathroom not comfortable ... I surprise thought going to be more better than what I've seen
5 out of 5
Recommended
for Everyone
by A verified traveller from Dorset

Brilliant Location

Posted 27-Jul-2014
Had 2 nights stay lovely hotel in a central location. We paid to have the breakfast which was very good. All the staff were friendly and helpful. Negative points were the pillows were like marshmallows and housekeeping didnt turn up till 4pm on the Friday which we thought was a bit late. Also the drinks in the bar was expensive. Would definitely go back again.
5 out of 5
Recommended
for Everyone
by A verified traveller from swindon

Excellent hotel

Posted 27-Jul-2014
Right in the centre of the city and a good standard