Breakfast, lunch, dinner served; international cuisine
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Reviews of Holiday Inn NEWPORT, an IHG Hotel

3 out of 5
Holiday Inn NEWPORT, an IHG Hotel
The Coldra, Newport, Wales

Reviews

8.0

Very good

Rating 10 - Excellent. 140 out of 394 reviews" "
Rating 8 - Good. 143 out of 394 reviews" "
Rating 6 - Okay. 71 out of 394 reviews" "
Rating 4 - Poor. 24 out of 394 reviews" "
Rating 2 - Terrible. 16 out of 394 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Amanda on 9 Apr 2024
Dar MarkThank you kindly for your review it is much appreciatedKind regards

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amanda on 19 Mar 2024
Dear VincentThank you for your feedback it is much appreciated.

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, amenities
The rooms a looking tired, but are clean. Staff attendance was poor, we waited at reception to be checked in and there was only one member of staff serving at the bar in the evening and then they disappeared each time a beer needed replacing or to replace empty wine bottles.
Stayed 1 night in Feb 2024
Response from Amanda on 5 Feb 2024
Dear SharonThank you for your review it is much appreciated.I would like to start by apologising to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Kind regardsAmanda/Reservations

8/10 Good

Mark

Travelled with family
Liked: Amenities, property conditions & facilities
Superb value for money
Stayed 1 night in Jan 2024
Response from Amanda on 29 Jan 2024
Dear MarkThank you for your kind review it is much appreciated.Kind regardsAmanda/Reservations

8/10 Good

Grace

Stayed 3 nights in Jan 2024

10/10 Excellent

Sandra, Halesowen

Served the purpose it was meant to
Stayed 1 night in Jan 2024

2/10 Terrible

Andy

Disliked: Cleanliness
Very basic and old very hard and uncomfortable bed and pillows definitely not sound proofed rooms food very poor and just reheated bathroom very old bright light comes through from under the door heater doesn’t work so was very cold wouldn’t stay in a holiday inn again very poor
Stayed 1 night in Jan 2024
Response from Amanda on 19 Jan 2024
Dear AndyThank you for your review, it is much appreciated; I am very sorry to hear that you did not enjoy your time with us, it doesn't sound great at all and it's very disappointing as it is certainly not typical of our hotel and I'm very sorry this was your experience, I am going to ask housekeeping to investigate the points you raised to see if we can rectify.. If you do return to the area please do get in touch with me directly I will be able to ensure you have a more comfortable room for your visit.Kind regardsAmanda/Reservations

8/10 Good

Jack

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amanda on 19 Jan 2024
Thank you kindly that is much appreciated

8/10 Good

Jen

No email updating that the pool was closed
Stayed 1 night in Jan 2024
Response from Amanda on 9 Jan 2024
Dear JenThank you for your review it is much appreciated. I am so sorry you weren't notified of the pool closure on this occasion that is disappointing for you I know.Kind regardsAmanda/Reservations

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
My elderly parents stayed here and I asked the hotel to look after them. They were delighted! The staff were super helpful and they had a great room. They could not have done more. Thanks!
Stayed 1 night in Dec 2023

10/10 Excellent

L

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Brilliant customer service. Top notch breakfast. Lovely and clean
Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023

6/10 Okay

Henry Sila

Disliked: Staff & service, property conditions & facilities
Staff need to familiarize customers with fire evacuation procedures and if possibly supply them with leaflets in the rooms
Stayed 10 nights in Dec 2023
Response from Jenn on 27 Dec 2023
Hello Henry, Thank You for your valuable feedback. When the fire alarm is activated by guests it does make some staff panic and sometimes trained procedures are not always followed as per classroom training. The safety of our guests is extremely important and our utmost priority, we appreciate when the fire alarm sounds it can be worrying but it is there to save lives and we are happy to report that on this occasion everyone was safe. We will share your feedback with the team. Kind Regards.

8/10 Good

Emma

Stayed 2 nights in Dec 2023

6/10 Okay

David

Disliked: Cleanliness
Stayed 3 nights in Dec 2023

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Reception and bar and restaurant area very good but bedrooms need some money spent on them however the bedrooms were very clean
Stayed 1 night in Dec 2023
Response from Amanda on 21 Dec 2023
Dear RobertThank you for your great feedback, we do agree on all counts and hopefully next year we start a refurb.Kind regardsAmanda/Reservations

10/10 Excellent

Miss Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all round hotel
Great experience will be returning
Stayed 1 night in Dec 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was more than good but not yet excellent.
Stayed 2 nights in Oct 2023

10/10 Excellent

Estelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Home

Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Stayed 2 nights in Dec 2023

10/10 Excellent

gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy With the Holiday Hotel
Helpful staff , comfortable bed and room was good. Enjoyed use of the pool
Stayed 2 nights in Dec 2023

10/10 Excellent

Rob

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. Lovely clean and warm indoor pool with toddler pool.

8/10 Good

Gerry

Stayed 1 night in Nov 2023

6/10 Okay

christopher

Liked: Staff & service
Disliked: Property conditions & facilities
room was freezing. very small bed. dated bathroom
Stayed 1 night in Nov 2023
Response from Amanda on 29 Nov 2023
Dear ChristopherThank you for your feedback, I am sorry you had a cold room, please do let us know this when in the hotel as we can certainly rectify it for your comfort we do not want our guests to feel uncomfortable by any means.Kind regardsAmanda

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful in resolving problems. Nice complimentary toileteries in the bathroom. Comfortable beds. The property looks dated on the outside but modern inside.
Stayed 2 nights in Nov 2023
Response from Amanda on 29 Nov 2023
Dear Jennifer,Great feedback, thank you kindly for sharing.Kind regardsAmanda/Reservations

10/10 Excellent

Paul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable hotel staffed by professional, friendly people
Stayed 1 night in Nov 2023
Response from Amanda on 29 Nov 2023
Dear PaulThat is great to hear, thanks kindly for sharing your experience.Kind regardsAmanda/Reservations

8/10 Good

Elise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Nov 2023
Response from Amanda on 29 Nov 2023
Dear EliseThank you kindly for sharing.Kind regardsAmanda/Reservations

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay again everything was good
Stayed 1 night in Nov 2023
Response from Amanda on 29 Nov 2023
Dear TimothyWonderful to hear, thanks kindly for sharing.Kind regardsAmanda/Reservations

6/10 Okay

Felipe

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Neil

Stayed 1 night in Nov 2023

10/10 Excellent

Jamie

Stayed 1 night in Oct 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Friendly staff, comfortable bed, we had a couple of small issues which were dealt with quickly by the reception staff We had a dinner bed and breakfast deal which was very good value. Would recommend
Stayed 1 night in Oct 2023

8/10 Good

Jamie-leigh

Stayed 1 night in Oct 2023

10/10 Excellent

Tanvir

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good experience.
Stayed 1 night in Oct 2023
Response from Amanda on 30 Oct 2023
Dear TanvirThank you for your lovely feedback we really appreciate it.Kind regardsAmanda/Reservations

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good
It was great. We really enjoyed the room, breakfast, and we went in the pool before we checked out. The pool was a bit cold. Most of the staff were great except for the lady who checked us in. She was terrible.
Stayed 1 night in Oct 2023

10/10 Excellent

Neil

Stayed 1 night in Oct 2023

10/10 Excellent

Victor

Stayed 3 nights in Oct 2023

10/10 Excellent

Abidur

Travelled with family, Travelled with family and small children
Liked: Amenities
Good ppl
Stayed 1 night in Oct 2023
Response from Amanda on 25 Oct 2023
Dear AbidurThank you for your kind review it is much appreciated.RegardsAmanda/Reservations

10/10 Excellent

Rosiane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amanda on 25 Oct 2023
Dear RosianeThank you for your kind review it is much appreciated.Kind regardsamanda/Reservations

4/10 Poor

Laura

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sidney

Stayed 2 nights in Oct 2023
Response from Amanda on 1 Dec 2023
Dear SidneyThanks for your great score.Kind regardsAmanda

10/10 Excellent

Debbie

Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly on arrival and went out of their way to meet all of our needs. We arrived early and got our room straight away so that I could shower and get to my venue in plenty of time. All reception staff were brilliant throughout 👏 Rooms were fab and beds were SO comfortable!!
Stayed 1 night in Oct 2023
Response from Amanda on 25 Oct 2023
Dear KarenWhat a lovely review, thank you for taking the time it is much appreciated. I am glad you enjoyed your stay with us.Kind regardsAmanda/Reservations

8/10 Good

Tim

Stayed 1 night in Oct 2023

10/10 Excellent

Josie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside of property tired looking, but the grounds are beautiful
Stayed 2 nights in Oct 2023
Response from Amanda on 12 Oct 2023
Dear JosieThank you kindly for your review it is much appreciated.Kind regardsAmanda/Reservations