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Reviews of Hotel l'Octroi

3 out of 5
Hotel l'Octroi
143 Rue Trivalle, Carcassonne, AUDE

Reviews

8.4

Very good

Rating 10 - Excellent. 128 out of 339 reviews" "
Rating 8 - Good. 148 out of 339 reviews" "
Rating 6 - Okay. 44 out of 339 reviews" "
Rating 4 - Poor. 8 out of 339 reviews" "
Rating 2 - Terrible. 11 out of 339 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

john

Liked: Cleanliness
Disliked: Property conditions & facilities
The property was ok, I arrived at the hotel to find it closed. No notice of this from the hotel. I call the hotel, and am informed I have been "upgraded" to a different hotel, Montmercy. This hotel was older and the facilties were interesting to say the least. Wifi was horrible, about 6 inches between the front of the toilet and the sink. I would not have chosen this hotel
Stayed 2 nights in Mar 2024

6/10 Okay

Susan

Stayed 1 night in Sep 2023

10/10 Excellent

Keith

Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location for the old city gate, just a short walk.
Stayed 1 night in Jun 2023

10/10 Excellent

doreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the fortress, many restaurants inside. Modern facility, nice staff
Stayed 1 night in Apr 2023

4/10 Poor

Bart

Liked: Cleanliness, property conditions & facilities, room comfort
When we arrived at this hotel we were told that our reservation had been changed to another hotel further up the town. We had booked a large room with a double and a twin for extra space and comfort. When we arrived at the 2nd hotel we were sent to an annexe across the road from the main part of the hotel. Here we found that the room was a standard double. When I rang reception I was told that this was an upgrade. I informed her that we had booked a large double originally. She was then miraculously able to find such a room quite close to the original room she put us in. We had been traveling since 9 p.m. the previous evening without sleep so this was not the check in we expected
Stayed 2 nights in Mar 2023

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location for exploring Carcassonne. Staff were lovely and the hotel is quiet and very comfortable.
Stayed 3 nights in Sep 2022

10/10 Excellent

Juliet

Stayed 1 night in Sep 2022

8/10 Good

Brendan

Stayed 2 nights in Aug 2022

8/10 Good

Snieguole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel Steps away from castle. The outside swimming pool is lovely. Very good air conditioning. We are family of three with teenager and the room was very small. We stayed for one night only on our way to south.
Stayed 1 night in Jul 2022

10/10 Excellent

Annamaria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the hotel staff were very friendly and knowledgeable. Other bonus was having a swimming pool!
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the room was immaculately clean. Aside from breakfast there was no real food service, but there are lots of restaurants in both the old and new towns - although be aware that out of season these generally close around 10pm.
Stayed 7 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
When we arrived at the hotel they said they had no record of our reservation through Expedia though my credit card had been charged for the room. I don't know if this was an Expedia problem or the hotel gave our room to someone else. The woman at the desk tried very hard to get to the bottom of this but we had to go to a different and much more expensive hotel.
Stayed 1 night in Sep 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fabulous experience
A fabulous hotel which is clean and well furnished and has friendly professional staff. Great to have the swimming pool
Stayed 1 night in Sep 2019

10/10 Excellent

Annie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Jo-Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good overnight stay in amazing Carcassonne
Great location and friendly service. Room was clean, smart and the beds were very comfortable. Would stay again very happily.
Stayed 1 night in Aug 2019

10/10 Excellent

Sara, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location to the old city of Carcassonne was perfect - less than a five minute walk. The pool was amazing; salt water, perfect temperature. Room was small, but manageable.
Stayed 2 nights in Aug 2019

10/10 Excellent

Lucinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a delightful little hotel just outside the gates to Le Cite. It was perfect for our family with multiple rooms within our accommodation. The small pool was perfect for cooling off in the afternoon and for the children to have a break from walking and history.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent staff. Very pleasant and accommodating.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice
Lovely hotel great location. No tea or coffee in room.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 10 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, strong AC, quiet, helpful staff. Not so good- no mini fridge in room, room very small and getting to shower in the bathtub involved too much climbing.
Stayed 3 nights in Jul 2019

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, and the location was great. About the only negative was the lack of plugs in the room, which is a must nowadays.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely perfect !
Absolutely perfect ! Well worth a visit.
Stayed 1 night in Jul 2019

10/10 Excellent

Jean-Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and a quaint, modern hotel.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

10/10 Excellent

Amanda, Nottinghamshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, only one minute away from the castle and a few minutes walk into the main square of the newer city of Carcassone. Modern room, clean but quite small, sadly no view from the window.
Stayed 4 nights in May 2019

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort
Great location, rooms very small, tired bathrooms need updating, white towels need boiling/bleaching as they weren't white. Carcassonne, fabulous
Stayed 3 nights in May 2019

10/10 Excellent

Herve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll go again :)
A cosy modern place, an amazing breakfast, and stellar people at the reception desk. We’ll go again.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Nice breakfast for a fee. Reasonably priced, safe parking. Great location. Spacious rooms for price. Pleasant staff.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really interesting layout and cool decor. Located so close to La Cité. I would come back and stay here again.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
confusion re: check in, room hot, smelly bathroom
Stayed 1 night in Feb 2019

8/10 Good

Chee Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern comfy hotel with good location!
Very modern hotel near eateries and a short walk to the old bridge and castle. Good access tho you’ll have to pay for parking (but very secure and convenient)
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godó service
Stayed 1 night in Sep 2018

6/10 Okay

Joseph, NEW York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Dan

Liked: Staff & service
Disliked: Cleanliness
Depends on your room
Stayed at L'Octroi with another couple after booking two rooms on hotel.com. We arrived first and were allocated room 170 which appeared to be one of two rooms located on the ground floor. The room was relatively comfortable but there's only a window to the internal 'garden' which lets little light in and we had an issue with mosquitos coming from the bathroom all night possibly from the sink. In contrast, our friends had room 347 (from memory) which was excellent with glimpses of the castle and seemed to be more of a room than the dinghy closet we had. Overall the hotel was nice and modern with a great little pool but check pricing on drinks before ordering as they are ridiculous!
Stayed 1 night in Sep 2018

8/10 Good

Anne, uk

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel near to old City
Small hotel 5 minutes walk to old City.... rooms were small but perfectly adequate. Nice little pool for a dip at the end of a hot days sightseeing. The reception staff were excellent, very helpful and friendly. Breakfast was good and plentiful.
Stayed 3 nights in Sep 2018

10/10 Excellent

Sonia, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location
Friendly and helpful staff, great location just outside the Cite, clean, comfortable, modern and well maintained, and with a lovely swimming pool and outdoor area. Perfect for relaxing. Would definitely recommend.
Stayed 4 nights in Sep 2018

8/10 Good

carlos arturo

Near the medieval cite
Nice hotel in a good location; too small room, and it was a large one
Stayed 1 night in Sep 2018