Three-Bedroom Exclusive Penthouse | Terrace/patio
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Reviews of The Residences at Crystal Towers

4 out of 5
The Residences at Crystal Towers
Century Boulevard, Century City, Cape Town, Western Cape

Reviews

9.0

Wonderful

Rating 10 - Excellent. 51 out of 77 reviews" "
Rating 8 - Good. 16 out of 77 reviews" "
Rating 6 - Okay. 5 out of 77 reviews" "
Rating 4 - Poor. 1 out of 77 reviews" "
Rating 2 - Terrible. 4 out of 77 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024
Response from Management on 2 Apr 2024
Dear Patrick, we're thrilled to note you enjoyed your stay with us! We can't wait to welcome you back soon!

10/10 Excellent

Arthur

Liked: Cleanliness, room comfort
spacious and comfortable
our short stay at The Residences at Crystal Towers was very comfortable. The room was soacious and well equiped. We will be back
Stayed 1 night in Jan 2024
Response from Management on 18 Jan 2024
Dear Arthur, we're thrilled to hear you enjoyed your stay with us! Your kind words about our staff and amenities truly made our day. We can't wait to welcome you back soon!

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic accommodation, will be back for sure!!!
Stayed 3 nights in Dec 2023
Response from Management on 18 Jan 2024
Dear Shawn - we're thrilled to hear you enjoyed your stay with us! Your kind words about our staff and amenities truly made our day. We can't wait to welcome you back soon!

10/10 Excellent

Jabulile

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023
Response from Management on 18 Dec 2023
Dear Jabulile, thank you so much for your positive feedback!

10/10 Excellent

Bernice, Redmond

Stayed 1 night in Dec 2023
Response from Management on 18 Jan 2024
Dear Bernice - we appreciate your feedback!

10/10 Excellent

Estee

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Management on 29 Nov 2023
Many thanks Estee - we appreciate the feedback

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice and modern.Close to shopping mall.Secure parking.
Stayed 3 nights in Oct 2023
Response from Management on 29 Nov 2023
Thank you Michael- we're thrilled to hear you enjoyed your stay with us! Your kind words about our location and amenities truly made our day. We can't wait to welcome you back soon!"

10/10 Excellent

D

Travelled with family
Liked: Cleanliness, room comfort
Awesome home away from home
We really enjoyed our stay felt like home away from home. The service was amazing from the reception to the cleaning staff. We will definitely come back again.
Stayed 6 nights in Sep 2023

10/10 Excellent

Clint

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

J

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness
Enjoyed our stay.Pity there was no soap,tissues or hairdryer supplied in bathroom.
Stayed 8 nights in May 2023

2/10 Terrible

Shaney

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

CLIVE

Travelled with group
Liked: Cleanliness, room comfort
The rooms are comfortable and clean. The front-desk staff Joshua and Enrico was super friendly and helpful.
Stayed 1 night in Mar 2023

2/10 Terrible

Ahmed

Business traveller
Disliked: Cleanliness, room comfort
Not good at all no internet no electric for over 14 houres A day
Stayed 5 nights in Jan 2023

8/10 Good

Velda

Business traveller
Liked: Cleanliness, room comfort
The property is well-located, safe and clean. Suitable for leisure or business.
Stayed 5 nights in Jul 2022

8/10 Good

Carike

Business traveller
Liked: Room comfort
Used to come here since 2013 and the rooms have really gone backwards, not maintained the way I hoped. My unit was very disappointing. Still modern but neglected
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

ebrahim aboobaker

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, room comfort
Great Place to Stay
Fantastic place to stay. Staff were friendly and efficient, room was awesome and entire facility was top quality. Spa in building was amazing.
Stayed 11 nights in Jun 2021

10/10 Excellent

Azizzulhaq

Liked: Cleanliness, room comfort
Stayed 6 nights in Mar 2021

6/10 Okay

Tracy

Business traveller
average experience
Great location but poor communication and the Check in process is complicated with the parking. In addition you can see through the bathroom window so at night I used the facilities without the lights on so nobody could see me!!
Stayed 1 night in Feb 2021

10/10 Excellent

Antonella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good review
It’s always a pleasure to stay at the Residence. It’s a home away from home.
Stayed 2 nights in Oct 2019

10/10 Excellent

Antronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Good location, great comfort and clean!
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with group
Good location with nearby shopping facilities and friendly staff
Stayed 1 night in Sep 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was wonderful.
Stayed 7 nights in Feb 2019

10/10 Excellent

Kazia

The stay from start to finish was amazing. Quick and easy. We were upgraded due to some or other reason, but am not complaining. Most probably the most spectacular place I have stayed, and it was really super. Thank you for a wonderful stay - will book again when I come on business !!!
Stayed 1 night in Nov 2018

8/10 Good

Yolandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, except for the breakfast!
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Dean

Liked: Cleanliness, property conditions & facilities, room comfort
poor checkin experience
Stayed 1 night in Jun 2018

10/10 Excellent

Deon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One very Happy Client
My stay was amazing
Stayed 1 night in May 2018

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Stay
Great location. less than 5 minutes walk to Canal Walk. Apartment was comfortable and clean and breakfast is small but good and was more than enough. Would stay there again.

6/10 Okay

Zim Businessman, Harare,ZW

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I’ve had the pleasure of having your lovely bottles of water to now after a trip ( i consider this a business hotel) no water to drink at all. All over the world a complimentary bottle is standard.I mean even holiday inn now beats u guys! it could be cost saving then put water abd charge. Not having water in a hotel room is just not on.if i come next time and theres no water to drink that will be my last time👊
Stayed 2 nights in Apr 2018

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Crystal surprise
Fabulous! We had a spacious studio unit , beautifully appointed with all facilities for self catering - everything you could possibly require and quality finishes, central for the highways and also the Canal walk shopping centre. large underground parking area plus some open parking for larger cars.
Stayed 3 nights in Feb 2018

8/10 Good

jan

Liked: Staff & service, property conditions & facilities, room comfort
Nice accommodation
Perfectly good
Stayed 2 nights in Jan 2018

10/10 Excellent

Micky, Joburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from waterfront but very comfortable.
Felt like we were living there. Everything was equipped.
Stayed 6 nights in Dec 2017
Response from Isabel on 19 Jan 2018
Good Day, Thank you for the feedback! Have a great 2018! Best Regards, The Residences Team

10/10 Excellent

Robert , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
By far the best apartments I have been to in my travels around the world. Excellent in every aspect. I would like to go back now.
Stayed 3 nights in Nov 2017
Response from Isabel on 19 Jan 2018
Good Day, Thank you for the feedback! Have a great 2018. Best Regards, The Residences Team

10/10 Excellent

whitney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was AMAZING!!!! The staff was very friendly. Front desk team to security. Everyone was welcoming and willing to help with whatever assistance I needed. I highly recommend this hotel.
Stayed 5 nights in Nov 2017

10/10 Excellent

sharon, Tampa bay Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view
Beautiful view. The heated bathroom floor was a nice surprise. Would have preferred king size bed. Will definitely make this our preferred place to stay next trip. Nice shopping, safe feeling.
Stayed 6 nights in Oct 2017

10/10 Excellent

Zack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
13 Day Business Stay
Nice place to stay except the cleaning staff stopped doing their job after about the 3rd day. Bed sheets weren't changed, body wash/shampoo weren't replaced, etc.
Stayed 13 nights in Oct 2017

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

akesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and convenient
Nice size room, very neat

10/10 Excellent

Yoosuf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury
Awesome stay for a young couple

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The WiFi worked on the first day only.

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at a modern facility.
Good Stay very smart and clean. Wi Fi was capped but did not affect us. Access to apartment by key is little old fashioned. Security access was exceptional. All mod cons fridge, Microwave , stove, washer and drier. Bulbs were out in bathroom but fixed promptly the next day

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Safety, Security, Scam, All an Issue

10/10 Excellent

EBRAHIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort