Perhaps my favorite hotel experience in 4 decades of travelling.
We spent 4 nights on our own in Cape Town following a 15 day organized tour of South Africa. The hotel room was fine, but one cannot say enough about the front desk staff and restaurant. Best steak (beef fillet) ever !! ... and service staff were very personable.
We primarily interacted with a young man at the front desk who referred to us by name and we left a glowing report with his superiors on a hotel comment card.
Location is a short 15 min walk to the VA waterfront, the hub of Cape Town.
We had a wonderful stay at the Queen Victoria, from check in to check out all staff were very friendly and attentive. The Dash restaurant was excellent, we ate there twice during our stay. Location is ideal for the Waterfront attractions without being noisy. Thank you to all staff.
My wife and I stayed there for 5 days and overall our experience was very good. The staff are very friendly, there is a variety of convenient services on offer (for instance, a shuttle service to the Waterfront every 30 mins) and the location is very convenient for downtown and the Waterfront. Breakfast options at the buffet are varied and delicious. I can suggest a couple of things they could improve on though. First, the restaurant dinner menu is very limited in options with no local dishes. Second, internet connection is very slow (maybe this is a more general problem with the local network?) and keeps forcing you to log in over and over again if the connection goes idle for a few minutes, which can be annoying.
But overall we had a lovely stay and I would recommend this hotel for a pleasant stay in Cape Town.
Right from the word go we were made to feel special. Our room was not quite ready (as we were there early) so sat us down and gave us a pot of coffee by the fire to wait. Breakfast area superb décor and food wonderful. The staff were always helpful and cheerful and gave us information about the hotel, surrounds, where we could do a wonderful walk to the coast. Would stay here again. Great value for money.
We stayed in a 2 bedroom suite that was huge. The hotel was excellent, great staff and in a perfect location to explore Cape Town without being right in the tourist bustle of the V & A waterfront. Handy to have a washing machine & kitchen (Woolies close by). Would definitely recommend and would stay again.
The description of the hotel and pictures really don't do it justice - we were amazed at the size of the accommodation and the facilities. The staff were very helpful and pleasant and the rooms were kept extremely clean.
The food in the restaurant was so good that we ate there most evenings. The staff in the restaurant also have to be complimented.
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