31 A Heerengraght Boulevard, Cape Town, Western Cape
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
What an amazing hotel
The staff are fabulous
The area is terrific
10/10
Lynette
Stayed 4 nights in May 2024
Response from Chadwell on 13 May 2024
Good Day LynetteWe truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as constant reminder why we love what we do.
Good Day StephenWe truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as constant reminder why we love what we do.
Good Day VezuaWe truly appreciate your support and trust in us. Your 4-star review brightens our day and serves as constant reminder why we love what we do.
10/10 Excellent
Augustine
14 Feb 2024
Augustine
Stayed 5 nights in Feb 2024
Response from Chadwell on 15 Feb 2024
Good Day AugustineThank you for your review, we value your feedback. Your satisfaction is what drives us, and we can't wait to welcome you back for another outstanding experience.
Small but neat, functional and clean. I did not eat in the hotel but there are several decent restaurants in walking distance. In all I would stay there again and recommend it.
Tracey
Stayed 1 night in Feb 2024
Response from Chadwell on 13 Feb 2024
Good Day TraceyThank you for your review, we value your feedback. Your satisfaction is what drives us, and we can't wait to welcome you back for another outstanding experience.
6/10 Okay
Nicholas, Cheam
Business traveller
7 Feb 2024
Liked: Cleanliness, staff & service
The hotel was very noisy both inside and out. Curtains in room didn't cover the whole window. It was though convenient for the convention centre and the staff were attentive.
Nicholas
Stayed 4 nights in Feb 2024
Response from Chadwell on 13 Feb 2024
Good Day NicholasThank you for bringing this to my attention. We wouldn't be able to improve our service if it weren't for people like you who provide us with honest feedback. Please know well look into this immediately.
Good Day Mr. ChristopherThank you for your review, we value your feedback. Your satisfaction is what drives us, and we can't wait to welcome you back for another outstanding experience.
10/10 Excellent
James
15 Jan 2024
Liked: Property conditions & facilities
A nice stay for the price. Staff was attentive and pleasant. A little out of the way, but good Uber access. I would stay here again.
James
Stayed 13 nights in Jan 2024
Response from Chadwell on 6 Feb 2024
Good Day Mr. JamesWe truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as constant reminder why we love what we do.
Good Day Mr. CraigThank you so much for taking the time to leave us a 5-star review.
8/10 Good
Linda
6 Jan 2024
Linda
Stayed 4 nights in Dec 2023
Response from Chadwell on 6 Feb 2024
Good Day Ms. LindaThank you for choosing us and for the rating. Your feedback motivates us to keep raising the bar and set the standard for excellence in everything we do.
The room was okay for 2 persons. We found the room was clean. Although, we did not spend much time except sleeping, we enjoyed the breakfast. The out side patio was nice and cozy.
Muhammad
Stayed 1 night in Dec 2023
Response from Jaco Swanepoel on 2 Jan 2024
Dear Muhammad Many thanks for the review of your recent stay with ONOMO Foreshore, we are delighted you enjoyed your stay.Safe travels.
Property is a little dated but the staff are kind and efficient. Area is safe to walk during the day and close to the Convention Centre and a few restaurants.
Alina
Stayed 5 nights in Nov 2023
Response from Jaco Swanepoel on 2 Jan 2024
Dear Alina Many thanks for your positive review on your recent stay at ONOMO Hotel Foreshore.We look forward to welcoming you back in the near future.Safe Travels!
Overall I like the hotel and would come back and recommend it. I didn’t like that I was not able to check in early or check out late to accommodate my flight schedule. The staff was friendly; though a couple of ladies in the restaurant tried to use a different USD to Rand conversion rate.
Russell
Stayed 2 nights in Nov 2023
Response from Jaco Swanepoel on 2 Jan 2024
Dear RussellMany thanks for your positive review on your recent stay at ONOMO Hotel Foreshore.We look forward to welcoming you back in the near future.Safe Travels!
Staff was fantastic and friendly. We found the room and premises to be pristine and enjoyed breakfast and dinner downstairs. Short walk to VA waterfront and city sight seeing bus. Would highly recommend.
Laura
Stayed 4 nights in Nov 2023
Response from Jaco Swanepoel on 2 Jan 2024
Dear Laura Many thanks for your positive review on your recent stay at ONOMO Hotel Foreshore.We look forward to welcoming you back in the near future.Safe Travels!
I made the booking . Showed up to check in . Was told I didn’t have a reservation and was turned away . And yet I’m still being charged
thomas
Stayed 3 nights in Nov 2023
Response from Jaco Swanepoel on 2 Jan 2024
Dear ThomasMany thanks for your positive review on your recent stay at ONOMO Hotel Foreshore.We look forward to welcoming you back in the near future.Safe Travels!
No refrigerator in the rooms, no phone, and no iron or iron board.
Hermenegildo
Stayed 1 night in Nov 2023
Response from Jaco Swanepoel on 23 Nov 2023
Dear Hermenegildo Many thanks for taking the time to review your recent stay at ONOMO Hotel Foreshore.We offer several services on your request which includes, a mini bar as well as an iron and ironing board service. On check in you received a detailed letter of these services. We have a dedicated whats app line for any requests as well as on our Lounge Up app where any services can be requested.We hope to welcome you back to our Hotel soon.Safe travels
Nice hotel in very convenient location. Breakfast very good but limited dinner options
Bill
Stayed 3 nights in Nov 2023
Response from Jaco Swanepoel on 17 Nov 2023
Dear BillThank you for taking the time to review our Hotel - ONOMO Hotel Foreshore, we are elighted that you enjoyed your recent stay with us.We are excited to start with our Summer Menu A la carte from next week.
Good hotel with friendly staff in central Cape Town. Area around hotel emptied at night time with limited facilities around so location was more designed for business than leisure traffic
James
Stayed 7 nights in Sep 2023
Response from Jaco Swanepoel on 9 Oct 2023
Dear James Thank you for the incredible feedback on your recent stay at The ONOMO Hotel Foreshore.We are delighted by your feedback about the TEAM and Hotel.Safe travels
10/10 Excellent
Christina
30 Jul 2023
Christina
Stayed 1 night in Jul 2023
Response from Jaco Swanepoel on 31 Jul 2023
Dear Christina Thank you for your recent review, we appreciate the feedback, and the excellent score.
I really enjoyed my stay at this beautiful hotel! The bed was very comfortable and the staff were very nice and I really enjoyed the views from the hotel. Also breakfast was very good.
Javon
Stayed 6 nights in Jun 2023
Response from Thando Xaba on 25 Jun 2023
Good Day,Thank you for choosing the Signature Lux Hotel Foreshore,I am happy to hear that you have enjoyed your stay with us as we pride ourselves on giving the best service to our valued guests,We look forward to your next stay with us,Kind RegardsThando Xaba
A high level of professionalism from the minute I pulled up to the hotel and met the doorman, to the front desk, all the way through housekeeping.
The room was exceptionally clean with adequate supplies.
Friendliness and helpfulness of the front desk, restaurant staff.
I enjoyed my stay and hope to come back !
Grace
Stayed 6 nights in May 2023
Response from Thando Xaba on 16 May 2023
Good Day Grace,Thank you for choosing the Signature Lux Hotel Foreshore,I am happy to hear that you have enjoyed your stay with us as our team strives to make sure that you our valued guest have an awesome stay.We look forward to building a stronger relationship through your future stays with us,Kind RegardsThando Xaba
The service was outstanding. The place is simple, appropriate for price, and perfect for short business trip. Food was great, coffee, great price. Clean. Best part was front desk crew and service. Would stay again. No it doesn’t have amenities of 5 start hotel, but perfect for an affordable place to stay.
Mena
Stayed 1 night in May 2023
Response from Thando Xaba on 19 May 2023
Good day Mena,Thank you for choosing the Signature Lux Hotel Foreshore,I am happy to hear that you have enjoyed your stay with us as we have enjoyed having you stay with us,We look forward to more stays with you and more memorable stays.Kind RegardsThando Xaba
Friendly staff and a clean, comfortable room, that's what I liked. The surrounding area is fine during daylight hours on workdays. Fortunately, there's a decent restaurant on-site, so I took my dinners there. I also had the daily buffet breakfast since it was reasonably priced and had modest selection that met my needs.
Peter
Stayed 6 nights in Apr 2023
Response from Thando Xaba on 1 May 2023
Good day Peter,Thank you for choosing the Signature Lux Hotel Foreshore,I am happy to see that you have enjoyed your stay with us and we can't wait for your next stay with us.Kind RegardsThando Xaba
Good day,Thank you for the below rating.Kind RegardsThando Xaba
4/10 Poor
Verified traveller
23 Feb 2023
Liked: Cleanliness, room comfort
The hotel was clean, and the service was average. Despite what was supposed to be a discounted price, it did not feel like there was value-for-money. In fact, it seemed a bit overpriced. I needed to leave earlier than scheduled but the management was not amenable to refunding me for the day I needed to leave earlier.
Verified traveller
Stayed 2 nights in Feb 2023
Response from Thando Xaba on 24 Feb 2023
Good Day,Thank you for the below mail,Thank you for choosing the Signature Lux Hotel Foreshore,I am happy that you have enjoyed your stay with us.Kind RegardsThando Xaba
We enjoyed the stay. Staff was very friendly. I would say there must be more place to hang a long dress and put in every room a small fridge. Parking was expensive R280 for two nights. I think the hotel can give you a card to park for free.
Erika
Stayed 2 nights in Jan 2023
Response from Thando Xaba on 4 Feb 2023
Good day Erika,Thank you for the below feedback,I am happy to hear that you have enjoyed your stay with us,We look forward to more stays with you in future,We appreciate the suggestion as it be forwarded to the relevant person,Kind RegardsThando Xaba
10/10 Excellent
Vergel
28 Jan 2023
Vergel
Stayed 1 night in Jan 2023
Response from Thando Xaba on 4 Feb 2023
Good day Vergel,Thank you for the rating,Kind RegardsThando Xaba
Good Day Russel,Thank you for the below feedback and for choosing the Signature Lux Hotel Foreshore,we appreciate the below feedback,Kind RegardsThando Xaba
Like the fact that you can ask to change rooms away from a elevator but there was not enough balcony rooms to request for health reasons
Amber
Stayed 2 nights in Jan 2023
Response from Thando Xaba on 14 Jan 2023
Good day Amber,Thank you for choosing the Signature Lux Hotel Foreshore,I am happy that you have enjoyed your stay with us and we look forward to your next stay.Kind RegrardsThando Xaba
Location is good. Option for breakfast and Dinner. Customer service is excellent. Will definitely recommend and visit again next time.
Mehulkumar
Response from Thando Xaba on 14 Jan 2023
Good Day Kumar,Thank you for choosing the Signature Lux Hotel ForeshoreWe appreciate the beautiful feedback and are happy that you have enjoyed your stay with us as we strive every day to make sure that our guests get the best service.Kind RegardsThando Xaba
Thank you for accommodating us! Staff are outstanding!!! Breakfast was delicious and unique. Location was prime!
Methuna
Response from Thando Xaba on 1 Jan 2023
Good day Methuna,Thank you for the below feedback,I am happy to hear that you have enjoyed your stay with us, and we look forward to your next stay with us,Kind RegardsThando Xaba
I really enjoyed my stay at Signature LUX Hotel. The room was always clean. The members of staff were helpful when I needed help on anything.
James
Stayed 21 nights in Nov 2022
Response from Thando Xaba on 21 Dec 2022
God Day James,Thank you for choosing the Signature Lux Hotel Foreshore,I am happy to hear that you enjoyed your stay with us.we look forward to your next stay.Kind RegardsThando Xaba
Great Central capetown hotel clean withgreat staff at at the price a complete bargain
graham
Stayed 5 nights in Nov 2022
Response from Thando Xaba on 17 Dec 2022
Good day Graham,Thank you for choosing the Signature Lux Hotel Foreshore,We appreciate the great feedback and cannot wait for your next stay with us,Kind RegardsThando xaba
The hotel is in a great location.
The staff is very friendly and polite. The hotel is very clean and well decorated.
I would definitely stay there again and I would recommend the location to friends.
Vezua Bula Diogo de
Stayed 4 nights in Nov 2022
Response from Thando Xaba on 4 Dec 2022
Good day Diogo,Thank you for choosing the Signature Lux Hotel Foreshore,We appreciate the feedback and look forward to your next stay with us,Kind RegardsThando Xaba
Good DayThank you for choosing the Signature Lux Hotel ForeshoreWe look fortward to your next stay with us.Kind RegardsThando Xaba
6/10 Okay
Russell
12 Oct 2022
Liked: Cleanliness
na
Russell
Stayed 1 night in Oct 2022
Response from Thando Xaba on 15 Oct 2022
Good day Russell,Thank you for choosing the Signature Lux Hotel Foreshore,We appreciate your feedback and cannot wait for your next stay with us,Kind RegardsThando Xaba
8/10 Good
Justine
1 Oct 2022
Liked: Cleanliness, staff & service, room comfort
Memorable experience at Lux
My stay was comfortable, service very good and staff friendly and helpful. The place was very accessible
Justine
Stayed 5 nights in Sep 2022
Response from Thando Xaba on 7 Oct 2022
Good Day Thank you for the below feedback,We look forward to welcoming you back to our hotel soon,Kind RegardsThando Xaba
Good Day Marcos,We are happy that you enjoyed your stay with us,We cannot wait to welcome you back to the Signature Lux Hotel Foreshore.Kind RegardsThando Xaba
All was good until the receptionist informed me that I had to pay R200 a day for parking where there actually was cheaper parking of R60 a day available.
On my previous stay parking was R30 a day if I recall correctly.
evin
Stayed 3 nights in Jun 2022
Response from Michael on 23 Jun 2022
Dear Mr Rossouw,
Thanks so much for taking the time to review our Hotel.
We are saddened that your review was based mostly on the parking, which our hotel does not offer. To clarify that the parking as explained by Reception upon check-in is currently R150.00 for over-night parking as the Hotel does not own this parking. If guests are unhappy with the amount we then contact the Hotel Next door as they have their own parking at the R60.00 you mentioned, but as I mentioned to you when we spoke, their bays are limited and subject to availability. Unfortunately the parking was not R30.00 a day when you stayed with us in 2019.
Kind Regards,
Michael Rentzke
Operations Manager