Outdoor pool, pool umbrellas, pool loungers
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Reviews of Rosedene Guest House

4 out of 5
Rosedene Guest House
28 Upper Kloof Street, Higgovale/Gardens, Cape Town, Western Cape

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 24 reviews" "
Rating 8 - Good. 5 out of 24 reviews" "
Rating 6 - Okay. 3 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very successful visit
Stayed 3 nights in Feb 2023
Response from Deirdre on 19 Feb 2023
it was wonderful having you to stay! Rosedene has left an indelible mark on Norman too. best regards

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Rosedene is a comfortable guesthouse in a beautiful position.
Response from deirdre on 9 Nov 2022
Thank you very much for staying with us and having an enjoyable holiday. Best regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st night on honeymoon - worst night
We arrived at the hotel and checked in to be given the room beside the reception area and breakfast tables. We thought ok this is what we had booked so our fault. How bad can it be really. The room was cramped, bathroom door hit the toilet on opening and we could hear everything as the breakfast tables were about 2 metres from the door. We questioned the room after the first night and were told this was what we booked. Upon contacting hotels.com we got to the bottom of it and Rosedene had in fact downgraded us to the basic room from the deluxe we paid for as there were no others left. We booked February last year and did specify it was our honeymoon and we wanted an upper floor room. We got the opposite. After the second night we had enough and eventually the hotel manager moved us to another hotel. What a hassle for the start of our honeymoon. We felt like we were just a number to them. Beware of the downstairs room. It is terrible and don’t be missold like us. Don’t be sold by the free glass of wine gimmick. Would not recommend.
Stayed 5 nights in Jan 2018

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodations for an other building. Clean rooms, nice breakfast, and complimentary wine during happy hour.
Stayed 3 nights in Aug 2017
Thank you so much for your kind words!

4/10 Poor

Rebecca, Iowa

Liked: Cleanliness
Disliked: Room comfort
Did we get put into the right room?
The Rosedene is a nice guest house in a pleasant and beautiful location close to Table Mountain. We would have been very pleased except we were placed into the wrong room. Our room was on the ground floor, very noisy, and not very private. The noise was reasonable but the old Manor Style building and beautiful floors echo through the downstairs. I'm sure we would have been much more comfortable in one of the many Deluxe En Suite rooms on the second floor as per our reservation through Expedia. The staff is friendly and the breakfast is great. I am disappointed that the management didn't notice the discrepancy between Standard ground floor room and Deluxe En Suite and clarify the mix up with Expedia or make an effort to move us to a more comfortable room. We asked to be moved and the request was not relayed to the management. We were told those were more expensive when in fact they were the exact price and room we booked. We also noticed that the Rosedene Web site has the exact same ground floor room we were given listed at two different prices. An employee told us it was the only room on the first floor room and is called their Standard Room. That being said we would stay with them again but be very clear that we get the room we book. I hope Expedia and Rosedene can communicate to assure correct booking.
Stayed 3 nights in Jun 2017

6/10 Okay

Verified traveller

Disappointed
For the ratings this place had, my spouse and I thought it was going to be a lovely stay. However, the cleaning service was constantly in our room. Literally, in and out throughout the day. This was intrusive and very invading on our privacy. They do not have do not disturb signs either, but we ended up going to reception to request that no one come into our room for cleaning. They respected that. Overall, I would consider this to be average. The grounds were pretty and the décor was nice, but I enjoy privacy and personal space most. Breakfast was alright, but sometimes it seemed as though guest were avoided for hot breakfast orders in order for them to fill up on the simple cold breakfast. However, again, it still was fine. I recommend staying in this part of Cape Town, but I would stay at another hotel next time.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable and pleasant stay.
Everything was wonderful

10/10 Excellent

single traveler, Indiana, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality plus
Served a sumptuous breakfast. Beautiful airy surroundings. Small number of guests but treated as family. Big plus was the dedicated wi-fi that was not restricted like the big hotels in the city Centre. About 20 min walk into town (downhill) but coming back can be good exercise. Close up views of Table Mountain right outside your window. Lovely garden attached. Would definitely return.

8/10 Good

Arthur, Full time traveller...

Liked: Property conditions & facilities, room comfort
Pretty good..
We stayed for about 1 week. The rooms are nice and have lot of character. We found the beds to be comfortable, the garden charming and the neighborhood in the shadow of table mountain quite charming. The service was pretty good and well intentioned, but flawed. For example, while the included breakkfast was good, they often got our orders wrong or the staff would be absent for 10 minutes right when you want a cup of coffee. Also we were irritated that our rooms were not tidied if we said we didn't need new towels or linens....they could still sweep and make up the beds etc--which they normally do if you tell them you don't need new towels...

10/10 Excellent

Laila, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet relaxing place
The staff was really helpful, location was quite unique, security was great.Ireally enjoyed my stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 days in Cape Town
Lovely welcome, very helpful and accomodation, scrumy breakfast, loved the omelettes. Didn't get to use the pool as very windy on second day, but looked good to chill in. would not hesitate to stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Musa

Liked: Cleanliness, staff & service
Reasonable Guest House
The Staff reception and warmth was relatively ok, but I believe there is still some room for improvement to make clients feel very comfortable on first contact. The guest house is in a very good and quiet surrounding, however, the rooms/cabins adjacent to the road, and without a wall fence or electric fencing do not bring a comfortable assurance of safety. Due to the high winds in Cape Town, some work needs to be done on the doors/windows to make sure there is no banging sound during the night, which makes one feel uncomfortable and less safe.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
noise issue
I guess there is no insulation between the vintage hardwood floor of the 3rd floor and the ceiling of the second floor. During our stay with Rosedene, we were forced to wake up early (around 5:30 or 6 am?) because someone staying in the room above us was stomping around. We probably won't stay in any guest house with similar conditions as we would like to sleep in during our vacation.

6/10 Okay

Lindi, Johannesburg South Africa

Liked: Cleanliness
Disliked: Staff & service, room comfort
Could be better
Unfortunately they had a night manager on service who was very unhelpful and quite discourteous (which detracts from the day staff who are the opposite). The wifi wasn't working (and the night manager couldn't help). There were loud banging noises which kept me up and woke me up very early so I had a terrible night sleep. The day manager and the owner at least apologized the next day and took the time to hear the issues. Hopefully they will sort the above out so that guests who stay at their B&B/ in that room can have an enjoyable stay. They did offer to discount my stay, but as I had booked through hotels.com they couldn't facilitate this. This is a suggestion to hotels.com to work on allowing this feature given these instances happen.

10/10 Excellent

Terje, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My best breakfast this year
It doesn't get any better than this. Great location at the 'top of' Cape Town. Good views. Fantastic breakfast. Spacious room.

10/10 Excellent

Adia, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Pick
Cozy environment. Very friendly. staff very attentive to needs.

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Återkommande gäst på Rosadene
För 3e gången checkade vi in på Rosadene Guest House. Alltid oklanderlig service och varmt välkomnande. Gästvänlig ledning och personal på högsta nivå. Lugnt läge trots närhet till restauranger och butiker.
Stayed 2 nights in Jan 2019
Response from Sue on 13 Feb 2019
Thank you so much!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Guesthaus in Superlage in Gardens. Viele Restaurants auch Abends gut zu Fuß zu erreichen. Nettes Team, dass bei allem gerne hilft. Abends nach einem Ausflugstag ein Glas Wein auf der Terrasse mit Blick auf Kapstadt - toll.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Charming little hotel close to table mountain , A lot of cute restaurants around
Stayed 1 night in Mar 2018
Response from Sue on 2 May 2018
Thank you for your review :)

10/10 Excellent

Frank, Cottbus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhiges Gästehaus in feiner Lage
Es ist ein ruhiges sehr sauberes Haus in bester Lage. Das Personal ist stets um einen bemüht. Sicherheit der Gäste steht ganz oben. Wir können dieses Haus nur weiterempfehlen.
Stayed 3 nights in Feb 2018

8/10 Good

Juergen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Schönes guest house in ruhiger Lage
Alle Angestellten waren überaus freundlich und hilfsbereit. die Zimmer sind sehr unterschiedlich. Unseres war sehr klein aber wir haben größere gesehen, die komfortabler waren. Man konnte sich gut im großen, sehr gepflegten Garten aufhalten und entspannen. Es gab Probleme mit der Toiletten-Spülung.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war ein sehr angenehmer Aufenthalt, besonders der Service war sehr gut