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Reviews of Protea Hotel by Marriott Cape Town Mowbray

3 out of 5
Protea Hotel by Marriott Cape Town Mowbray
Liesbeek Avenue, Off Liesbeek Parkway, Cape Town, Western Cape

Reviews

8.4

Very good

Rating 10 - Excellent. 62 out of 124 reviews" "
Rating 8 - Good. 41 out of 124 reviews" "
Rating 6 - Okay. 10 out of 124 reviews" "
Rating 4 - Poor. 4 out of 124 reviews" "
Rating 2 - Terrible. 7 out of 124 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, reliable, friendly
Stayed 1 night in Jan 2024
Response from Lindsay Paliwoda on 13 Feb 2024
Dear Anton,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership TEAM as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely,LINDSAY PALIWODASales & Marketing ExecutiveProtea Hotel by Marriott Cape Town Mowbray

6/10 Okay

Sean

Disliked: Cleanliness
Stayed 4 nights in Jan 2024

6/10 Okay

JC

Stayed 1 night in Nov 2023

10/10 Excellent

Sanjeev

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely stay
great country atmosphere
Stayed 1 night in Aug 2023

10/10 Excellent

BOAHEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 9 nights in Jul 2023

8/10 Good

Hermi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Short stay with Protea Hotel
My son and I visited CT for 4 days and according to them I booked for 2 adults. No one phoned before we arrived to confirm our booking. They couldn't help me with an explanation on how it happened; booking app's fault or theirs? Breakfast service was excellent. Our fire alarm went off twice. The reception had no idea about the fire alarm that went off at weird times - early mornings and even at night really late. Feedback would be appreciated.
Stayed 4 nights in Jul 2023

10/10 Excellent

BOAHEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
my staying was so exciting and anytime I pay visit to SA will be lodge there.
Stayed 6 nights in May 2023

10/10 Excellent

Andre

Stayed 1 night in May 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic accommodation
Stayed 3 nights in Mar 2023

10/10 Excellent

Inder

Stayed 3 nights in Jan 2023

2/10 Terrible

Kevin

Business traveller
I showed up and they didn't have my reservation. The staff said they weren't familiar with Expedia. Weeks later and Expedia still won't refund me. Don't stay here!
Stayed 1 night in Jan 2023

10/10 Excellent

Penny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

8/10 Good

Bryan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff were friendly. Did not like that walk ins were not welcome at breakfast. It wasn’t like that before. At 10 pm We asked for drinks at bar and front service said it was toooo late.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a little haven ....you want to stay here
hotel is easy to get to ...quite central because of easy access to all the highways. Beautiful, quiet and nice surroundings. Rooms are spacious, mattress is really good. On site breakfast is excellent. Staff are great. Could not wish for anything better. this was my fourth stay here...I will be back
Stayed 7 nights in Jul 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2022

10/10 Excellent

Refilwe

Stayed 4 nights in Feb 2022

8/10 Good

ebrahim aboobaker

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2021

10/10 Excellent

Thomas, Sanford

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful grounds, spacious, very clean room. Will definitely be back.
Stayed 1 night in Nov 2021

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievably good value for money
Charming main building makes you feel like your in the winelands yet you are minutes from city, spacious comfortable rooms, excellent on site restaurant. Absolutely best value for money. Only drawback and reason for amazing price is the highway noise in the background. Doesn’t bother you when in your room and you can’t see it but you can hear it by pool and in public areas.
Stayed 2 nights in Nov 2021

10/10 Excellent

Fundiswa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to the Cape Town airport with a wonderful restaurant - great for Cape Town trips especially for early morning flights (after long evenings in the Wild Fig Restaurant)
Stayed 1 night in Apr 2021

10/10 Excellent

Jenivah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021

6/10 Okay

Malcolm

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Sep 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Look for other options - very poor value!
This hotel is not only in a very difficult to find and odd location, but it felt old and run down. As a solo female traveler I felt unsafe opening my door in the dark and would not have walked to my car. My room itself was ok but outside my door the view of a 10 foot trash pile in a parking lot. There was no in room thermostat and I opened my balcony door at 3an to get some air as I was roasting and a man ( hopefully guest) was standing in the middle of the courtyard and spooked me. Perhaps smoking or perhaps other. Regardless I shut and locked the balcony door. The staff was friendly but the atmosphere and Furniture in common areas looked Like grandmas house - not in a kitschy antique way but in a run down old way. I absolutely would not recommend this hotel. Especially for a solo female traveler. I booked it by mistake but thought maybe it would be ok as it’s near UCT This may have been my most uncomfortable hotel stay of my adult life and I’m 50!
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Dec 2019

10/10 Excellent

Oscar Vernon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Protea Mowbray, the place to be!!!!!!
Amazing, amazing,amazing..place was neat and clean, staff very helpful and friendly. Breakfast was awesome. Special thanks to Zahra at front desk you were very helpful, friendly and kind.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Pleasant Retreat
Improvement could be made on the grounds. A pleasant sitting place could be created for the back garden of the ground suites.
Stayed 4 nights in Dec 2019

4/10 Poor

Gaynor

Travelled with family
Rooms were terribly noisy all night. Slamming doors Other guests shouting and kids screaming up and down corridors. On a positive note - very central location
Stayed 4 nights in Dec 2019

10/10 Excellent

MAM, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved that it was not in the hub of the city but still accessible to all the attractions. Loved the peace and quiet and the feeling that we were in a little place of heaven, far from the madding crowd. Loved the staff and that they ALL made us feel that we were the most important guests. Everyone from the check-in to the people who cleaned the floors, would stop and smile and ask how the day was going. Breakfast included too...and a full buffet, hot and cold and all presented with a smile. Can't beat this place. We'll be back
Stayed 9 nights in Dec 2019

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Stanley

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Bozidar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room next door was in process of being renovated. Chipping noise until 6pm on 28/6.
Stayed 2 nights in Jun 2019

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good hotel.....in the process of being updated. Nice friendly staff and a good breakfast buffet. Good location just off the N2, just 10 minutes from the V&A area by car.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful breakfast, handy restaurant next door
Stayed 3 nights in May 2019

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good stay.
Really enjoyed another good stay, having been there multiple times. Although a little isolated specifically, it is located well suburb-wise for the people we want to visit.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was really comfortable with a cupboard kitchen, separate lounge area and a most comfortable, wide bed. Just have ear plugs ready as you may get noise through the night from highway traffic. But do not let this put you off. Great value for money, a straight forward drive from the airport and riverside, parkland grounds.
Stayed 2 nights in Mar 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

8/10 Good

Dumi, Grand Cayman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is good, the kitchen staff is amazing. The However it would be great if the property had a gym. One thing I wasn’t happy about is that the bed linen wasn’t changed until I asked for it, even then it was partly changed.
Stayed 15 nights in Nov 2018

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
very good on all counts. Staff were pleasant and highly efficient
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel, very clean and comfortable, exceptionally friendly and helpful staff. Restaurant (the Wild Fig) is equally good.
Stayed 1 night in Oct 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, and adjoining restaurant. On check-in, the receptionist tried to charge me again (having pre-paid). And on check-out tried to charge more tourist levy. Just be aware of what you’ve already paid! However, they were happy to accept my side of the story, and I would stay again.
Stayed 3 nights in Oct 2018

10/10 Excellent

Lee-Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

4/10 Poor

Margaretha

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Pleasant stay
Pleasant hotel with spacious and comfortable room and excellent breakfast. Only draw back is noise from highway which is loud outside of the room when in the hotel grounds but not an issue inside the room.
Stayed 1 night in Sep 2018

10/10 Excellent

Alida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for family
Lovely stay. Family room is like an apartment. Worked well for family of 4
Stayed 2 nights in Aug 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend!
Our stay was nothing short of amazing. Every need and want was cared for with kindness and professionalism.
Stayed 4 nights in Jul 2018

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018