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Reviews of Long Street Boutique Hotel

3.5 out of 5
Long Street Boutique Hotel
230 Long St, Cape Town, Western Cape

Reviews

8.4

Very good

Rating 10 - Excellent. 61 out of 124 reviews" "
Rating 8 - Good. 37 out of 124 reviews" "
Rating 6 - Okay. 16 out of 124 reviews" "
Rating 4 - Poor. 4 out of 124 reviews" "
Rating 2 - Terrible. 6 out of 124 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eddie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prim the manager was an angel! She took good care of me. The staff was impeccable and friendly. Everything is close and walking distance. Will definitely be staying again here!
Stayed 4 nights in Apr 2024
Response from Management on 17 Apr 2024
Dear Eddie, thank you for your kind words about our team! We're so glad we could contribute to a memorable stay. Your compliments will be shared with the staff! We can't wait to welcome you back soon.

6/10 Okay

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Hotel on a business trip for several nights. The staff, rooms and cleanliness of the hotel were of a high quality. I was particularly impressed by the helpful attitude of the staff. However, I cannot support staying there again due to the very loud music being played at the club/pub below the hotel until 2-2:30 in the morning that reverberated throughout the hotel, every night. I was told that in some cases that the very loud music can continue until 4 in the morning! Clearly, the management of the hotel is either unable or disinterested in solving the matter of the very loud music. Furthermore, it is disingenuous to advertise the hotel and not mention the problem with the very loud music. I was only warned about this when I checked in. Once again, thank you to the staff for their helpful attitude. I cannot say the same of the hotel management in solving this matter.
Stayed 4 nights in Feb 2024
Response from Management on 6 Mar 2024
Dear Peter, We are very saddened to see a review such as yours and we certainly accept that we have not met your expectations. Thank you for your kind words about our team!

2/10 Terrible

Vivek

Business traveller
the rooms are fairly adequate, and staff are polite. However, the property sits in a very noisy neighbourhood with a lot of loud noise from bars and night clubs throughout the night. The loudest techno music comes from a property directly below the property. The wall of my room room shook every night all the way to 5 or even 7 am. Ear-plugs, a/c and closing windows did not help. The staff tried calling the noise police and that did not help either. I am surprised no one has mentioned this, and that Expedia are marketing it all.
Response from Management on 12 Feb 2024
Thank you so much for your feedback after your recent stay. We do make mention on all our platforms that we are located in the busiest street in Cape Town, we are however really sorry that you did not enjoy your stay and do apologize for any inconvenience - please note that we are taking your concerns seriously!

2/10 Terrible

DANIEL

I have never stayed in so noisy a hotel room. My room was directly above a nightclub and my bed and walls vibrated with the music until 2am on Sunday evening. I checked out early because it was impossible to sleep.
Stayed 3 nights in Feb 2024
Response from Management on 12 Feb 2024
Thank you so much for your feedback after your recent stay. We are really sorry that you did not enjoy your stay and do apologize for any inconvenience - please note that we are taking your concerns seriously!

6/10 Okay

shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless clean hotel, friendly staff, just exceptionally noisy at night if you have an outside room
Stayed 6 nights in Dec 2023
Response from Management on 18 Jan 2024
Dear Shaun, we're thrilled to hear you enjoyed your stay with us with the exception of the noise! Your kind words about our staff and amenities truly made our day. We can't wait to welcome you back soon!

10/10 Excellent

juma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally, the hotel is good, save for the noise that comes from Marve bar, and the general alarming substance abuse, the staff is excellent, Tatenda, Chido, Shantel, Teeone, and a very super driver, Desmond, I will not hesitate to recommend the facility to anyone. I felt at home, i was helped with charging my phone and laptop. i will always return there , once in Capetown.Thank you, siyabongo! Dankie! obrigados, shukran! Asante
Stayed 2 nights in Nov 2023
Response from Prim on 4 Dec 2023
Dear , thank you for your kind words about our team! We're so glad we could contribute to a memorable stay. Your compliments will be shared with the staff!"

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on 18 Dec 2023
Dear Susana, we're thrilled to note that you enjoyed your stay with us!

10/10 Excellent

Gielie

Stayed 1 night in Nov 2023
Response from Management on 18 Dec 2023
Dear Gielie, we're delighted to note that you enjoyed your stay with us.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, beautiful clean rooms and linen, great location for nightlife.
Stayed 7 nights in Oct 2023

8/10 Good

Christine, Fontana

Travelled with partner
Liked: Amenities
Super noisy due to bar and restaurant right across the street and next door
Stayed 1 night in Oct 2023

6/10 Okay

Sylvie Sue Lyn

Liked: Cleanliness, staff & service
The hotel is convenient but be prepared to brave the stairs. If u have large luggages the stairs will be problem. In addition if you are a light sleeper do not book this hotel as there is pub downstairs and night club across the street. The noise from the club and cars will be there until early mornings.
Stayed 2 nights in Oct 2023

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Innocent

Stayed 1 night in Aug 2023

10/10 Excellent

Brandon

Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The service was good. Hotel clean. The environment was very noisy based on the night clubs around the area.
Stayed 1 night in May 2023

8/10 Good

Tadiwanashe

Stayed 2 nights in Mar 2023

2/10 Terrible

Peter, San Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities
Should carry health warning above night club. Floor literally vibrates until 2am. Impossible to sleep had to move. Plus no provision for load shedding so having to stumble around in the dark. Really only for people that want to go out clubbing until 2am. Not staffs fault but Expedia should warn not for kids or anyone that wants any sleep at night.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for someone looking for a solid night out
Stayed 1 night in Jan 2023

10/10 Excellent

Lysa, Silverdale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You are in the heart of the action, sound is a bit loud from the bars around but if you are a good sleeper, it's minor. The staff were incredibly friendly and always willing to help. Stayed 3 nights and felt like family from the moment we walked in. Staff are all so kind, personable and professional. Loved our stay here would absolutely recommend.
Stayed 3 nights in Jan 2023

10/10 Excellent

Glisson, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice centralised place to stay. Front balcony has a stunning view of Long Street and Table Mountain. The gentleman at reception went out of his way to make my stay nice. Nice bedding. Can do with complimentary waters and a pool or jacuzzi especially during the pandemic. It’s the only reason I moved to another hotel.
Stayed 3 nights in Jan 2021
Response from Fiona on 12 Jan 2021
Thank you so much for taking the time to leave us this amazing review☺ We are thrilled to hear you enjoyed your stay and your suggestions have been well taken Kind regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service very good. We experience killing roaches each night and the staff informed of the above problem
Stayed 5 nights in Mar 2020
Response from Deon on 17 Mar 2020
We would like to thank you for your review, We have taken all measures to have the whole Hotel has already been treated for pest and we are monitoring the situation. We do apologize for that. Regards Deon

8/10 Good

Noel, Stamford CT

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The view from the common balcony. Internet connection was sketchy.
Stayed 4 nights in Mar 2020
Response from fiona on 14 Mar 2020
Dear Noel, Thank you so much for taking the time to review us. We have taken note of your issue with the wifi and will take this up with our cable company accordingly. We are so glad you had a lovely view from the balcony. Rgrads Fiona and the Team

6/10 Okay

ronak

Travelled with family
Stayed 1 night in Mar 2020
Response from fiona on 8 Mar 2020
Thank you for your feedback☺

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Fiona on 1 Mar 2020
Hi Mark, Thank you for the perfect 10 we greatly appreciate it and we cannot wait for your return: )

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a dodgy neighborhood
Beautiful terrace overlooking Table Mountain and Long Street. Neighborhood a bit rough with the drugged-out parking attendants, but the hotel itself had friendly staff and the room was fine with a great bed. The fan stopped working a few times.
Stayed 3 nights in Feb 2020
Response from Fiona on 23 Feb 2020
Hi Robert Thank you for your taking the time to give us positive feedback,we greatly appreciate your kind words. We are saddened however by the inconvenience of the fan and we would like to assure you that this issue has been relayed on to our maintenance team for a quick resolve.We are sorry to hear that you felt the neighbor hood was dodgy ,you might have noticed as we are located in the vibrant central part of the city,it has a large number of law enforcement officers present on the streets (CCID) for safety , who can be approached for assistance if need be. They are identifiable by their official ( marked) green and yellow bibs.We thank you once again for your review and we hope to see you back to the hotel in the near future ,Kind regards Fiona & the team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was beautiful with a huge balcony. Although the area is sketchy after dark I enjoyed some wine in the safety of my private balcony and enjoyed people watching. The staff were fabulous and accommodating. Friendly beautiful people. So stylish and clean with double pane doors and windows to block any street noise. Location was perfect to partake in adventuring to the waterfront and downtown area.
Stayed 1 night in Jan 2020
Response from Fiona on 27 Jan 2020
Thank you for your taking the time to review the property. We appreciate your kind words,we are delighted you enjoyed our hospitality and location. We look forward to giving you a more memorable stay in the near future -Till then- Kind regards Fiona& the team

8/10 Good

Verified traveller

Stayed 7 nights in Jan 2020
Response from fiona on 13 Jan 2020
Thank you for your great feedback,We hope to see you once again soon. Kind regards Fiona & the team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific choice for Cape Town
Great hotel - really friendly staff and super location right in the heart of CT, walkable to tons of nice restaurants. The hotel is beautifully done -- extremely clean and gorgeously decorated. Our favorite part was the view of Table Mountain from our room and from the front balcony. The only downside is that there is *no* door/curtain/anything separating the bathroom from the rest of the bedroom, which is awfully awkward if you're not traveling alone. Other than this, no complaints!
Stayed 3 nights in Dec 2019
Response from fiona on 7 Jan 2020
Thank you for taking the time to review our property, we appreciate your kind words and great positive feedback.You are certainly right about the door and we are looking into alternative options to take care of that.We hope you visit us once again soon, Kind regards : )Fiona & the team.

10/10 Excellent

Zhenxian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel is in a great location at the center of the long street. The staffs are very friendly and there’s tea and coffee in the room. The room is very clean and quiet even though located on a busy street. Highly recommended!
Stayed 1 night in Dec 2019
Response from fiona on 6 Jan 2020
What a lovely review, thank you for taking the time to review our property and giving us great feedback, we hope to see you once again in the near future : )

10/10 Excellent

Lesedi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The LSH is a great place to stay. I enjoyed my stay
Stayed 3 nights in Dec 2019
Response from Deon on 23 Dec 2019
We would like to thank you for taking the time to review us, we do appreciate all feedback. We are so glad that you have enjoyed your stay at Longs Street Boutique Hotel. Kind regards Fiona and the LSH Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You step out of the door into the heart of Cape Town.
Stayed 3 nights in Dec 2019
Response from fiona on 23 Dec 2019
Thank you for taking the time to review us, we hope you had wonderful stay and we looking forward to your next visit -Kind Regards Fiona & the team

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
The hotel is very centrally located and you are right in the middle of lots of bars and a few restaurants. The immediate area is safe at night. My room with the balcony was comfortable, but the whole hotel could use better cleaning and new paint, particularly the floors. Things are starting to look tired.
Stayed 3 nights in Nov 2019
Response from fiona on 11 Dec 2019
Dear guest, we greatly appreciate you for taking time to give us positive feedback.Thank you for sharing your views and for bringing the maintenance issue to our attention.We have directed them to our maintenance team for immediate attention and action.Regarding the cleaning we are greatly sorry you found it lacking, it is not the norm for us and our house keeping team has been alerted to ensure our high standards are maintained.It is however great to hear that you enjoyed the comfort of your room.We hope to see you again in the near future:) Kind Regards Fiona & the LSH team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in room 1 with large balcony facing Long Street. Room was very clean and amenities we were looking for. The views from the lobby balcony and room 1 balcony itself were amazing. Staff was on site 24 hours. Thank you for the wonderful experience.
Stayed 3 nights in Oct 2019
Response from fiona on 5 Nov 2019
Thank you for your kind words, we are thrilled to hear that you had a great time with us. We hope to see you again soon☺

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was centrally located to everything. The Hop on Hop off bus is only a few blocks away. Restaurants and bars were steps away. The staff was always pleasant. I would recommend this property
Stayed 5 nights in Sep 2019
Response from Tania on 14 Oct 2019
Thanks for your positive feedback - much appreciated :-) Regards Tania

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely stay!! The whole staff was so welcoming and our room was lovely. Fun location and would stay again if in the area. Thank you for a wonderful home for the night :).
Stayed 1 night in Oct 2019
Response from Tania on 14 Oct 2019
A pleasure - and thank you for the kind words Chelsea! Plse visit us again :-) Kind regards Tania

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you love to be in the heart of the action this hotel is a must stay. Walking distance to alot of attractions. And you're staying on the world famous long street with all of the clubs, restaurants and shops. But have no worries because the hotel is truly sound proof and you will sleep like a baby. The stuff are very helpful and accommodating. I will stay at this hotel for my next visit to Capetown South Africa.
Stayed 5 nights in May 2019
Response from Tania on 10 Sept 2019
Aah - music to our ears - thank you! :-) Thrilled to read that you were unaffected by the street's festivities. We look forward to your next stay with us! Regards tania

6/10 Okay

Michaela

Liked: Cleanliness
Hotel is clean but area is not safe for family to stay.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospiable and helpful peopleand a wecome contrast to the waterfront.
Stayed 1 night in Mar 2019
Response from Tania Hotel Manager on 9 Apr 2019
Thanks for the positive feedback - we appreciate the kind words :-)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a really well-kept boutique hotel in a not-so-nice part of town. The staff couldn't have been more helpful, and the room was quite nice; however, you have to want to be in a party district to enjoy the location. Think Duval or Bourbon St. but with a bit more of an edge.
Stayed 3 nights in Mar 2019
Response from Tania on 3 Apr 2019
Hi there Thanks for your candid feedback - we appreciate the comments around the hotel. Indeed Long Street is renowned for its nightlife, and therefore is accompanied with the typical inner city challenges that this brings. We are pleased that you found the hotel and our team top notch though. Thanks for sharing! All the best Tania

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - Reccomended
Central location, super helpful staff knowledgeable about Cape Town and the immediate area, comfortable beds and not as loud as expected at all. Can’t beat the value of this hotel.
Stayed 2 nights in Mar 2019
Response from Tania on 20 Mar 2019
Aaah, music to our ears😁 Thx so.much for the vote of confidence Chrissy!!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location, very accommodating and pleasant staff. The area is loud in the evenings and the area can take on quite a sketchy nature --this is Long Street after all
Stayed 2 nights in Feb 2019
Response from Tania on 27 Feb 2019
Thanks for the kind feedback, and yes - we agree - Long Street is colourful :-) Thanks for choosing us for your stay in Cape Town!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel right on long street, nice room, well furbished and clean. Staff was really nice and helpful. Helped us taking a doc appointment or even to book a table at a restaurant. Note that it is on long street next to bars that can be loud at night. Room sound insulation is good but bars sometimes put speakers on the street.
Stayed 2 nights in Dec 2018
Response from Tania on 9 Jan 2019
Thank you for your positive feedback - we appreciate it! I was sorry to hear about the noise from the street speakers and we will address these noise bylaw infringements with the relevant parties. Indeed, the sound insulation goes a long way in the event that these bylaws are respected. Hope you are well and that you are well recovered after the doctor's visit!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nightlife
The location is super fun. Right where all the action is on Long Street. The balcony rooms are great. It is in the middle of all the hustle and bustle of Long Street, so it is great place to stay if you are looking for night life. While the room was much much quieter then I expected, there was a small amount of evening night life noise; but it was not bad at all. Staff were very very friendly. Parking, for a fee, is close by.
Stayed 2 nights in Dec 2018
Response from Tania on 1 Jan 2019
Thank you for your awesome feedback, Jenny!! Music to our ears :-) We hope you choose us again on your next visit to our magical city.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the room very comfortable. The staff were friendly as well.! It was a great location for exploring long street bars and music!
Stayed 3 nights in Dec 2018
Response from Tania Hotel Manager on 20 Dec 2018
Thank you for your vote of confidence! We appreciate the positive feedback :-) Kind regards Tania & the team

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend it for short stay
Was worried that the noise will be very bad but overall was a great experience. Clean and cozy small place. Would recommend it
Stayed 5 nights in Nov 2018
Response from Tania on 29 Nov 2018
Hi George Thanks for your vote of confidence - we appreciate the feedback!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Long Street itself is getting a bit seedy. The hotel does not provide meals, but there are of plenty of restaurants nearby within walking distance. We found an exceptional one for dinner, and another fine one for breakfast. The hotel lobby does have some snacks (some free, some not) and free tea/coffee. The rooms are two floors above the street, and no elevator. Great personal service. Rooms are spacious enough, but not huge. Supposedly there are potential issues with late-night street noise due to bars and clubs. They will even provide earplugs upon request. But we stayed 4 nights and never had any problems.
Stayed 1 night in Nov 2018
Response from Tania Hotel Manager on 4 Dec 2018
Hi Robert Thanks for sharing your feedback - looks like twice? I am glad that you were unaffected by the noise. As Long Street is part of the inner city central business district, we do recommend that cash point machines outside of this area are used, particularly at night. We are sorry that you had this unpleasant experience and, as discussed, we will be reporting the matter to the Central Improvement District body for their investigation. Happy to read that your stay was otherwise a pleasant one :-). All the best and kind regards

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Long Street itself is perhaps deteriorating and maybe getting a bit seedy. The hotel warned us about street noise from bars and clubs, but we never had a problem in 4 nights. The hotel provides no breakfast, but we found a nice spot walking south on Kloof Street . Our room was two floors up from the street , no elevator. One warning is: don’t use an ATM after dark on Long Street. We tried and were almost scammed by two men trying to “help” us use the machines, which are really just standard ATM machines, in English.
Stayed 2 nights in Nov 2018
Response from Tania on 10 Nov 2018
Hi Robert Thanks for sharing your feedback. I am glad that you were unaffected by the noise. As Long Street is part of the inner city central business district, we do recommend that cash point machines outside of this area are used, particularly at night. We are sorry that you had this unpleasant experience and, as discussed, we will be reporting the matter to the Central Improvement District body for their investigation. Happy to read that your stay was otherwise a pleasant one :-). All the best and kind regards

8/10 Good

Dinah, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of activities that will keep you busy. An assortment of different restaurants to cater to every craving you might have. 2 blocks from the Hop in Hop Out terminal. Shops Line the streets. Night life is very much alive on the weekend. Parties last until 4am.
Stayed 1 night in Oct 2018
Response from Tania on 28 Oct 2018
Hi Dinah Thanks for sharing your feedback with us. Indeed, Long Street, at the heart of the city's nightlife, is indeed very vibey at night - we trust the double glazing assisted in reducing the street noise for you! We appreciate your comments - lovely to meet you! Regards tania

10/10 Excellent

Desiderio, Beira, Mozambique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is ideally location nearby to most restaurants and shops plus the lively rhythm of Long Street.
Stayed 2 nights in Sep 2018
Response from Tania on 28 Oct 2018
Hello and thanks for sharing your experience with us. Happy to hear you enjoyed our location - it is so easy to get around from here :-) We hope to hear from you again :-)

8/10 Good

Mitch, Syracuse, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a good find upstairs on Long Street. This section of Long Street is a bit gritty (be cautious walking around at night and very early in the morning), but the hotel itself is lovely. The staff is unfailingly helpful, caring, and friendly. They will gladly call you a cab or Uber, or will make dinner reservations for you. The room was beautiful, with a sliding glass door opening up to a simple patio with a couple of chairs. Good-sized bathroom, comfortable bed, and everything was very clean. Eat at the terrific Royale Café across the street, and if the waitress recognizes you walking about town later in the week, she will be sure to say hello. Also walk up the block and eat at Mustaccio's. Excellent coffee and breakfast. We regret we were not able to return for lunch, but we have no reason to think it would disappoint in any way. Go up Kloof St (extension of Long Street) and enjoy a fancy dinner in funky Kloof House. One could stay in more genteel parts of the city, but this is a good find.
Stayed 3 nights in Aug 2018
Response from Tania on 24 Sept 2018
Awesome feedback - thank you Mitch!! Truly appreciate the positive comments. All the best and regards Tania