Thank you for taking the time to provide us with feedback regarding your recent stay. We are pleased to hear that you had an enjoyable time and look forward to welcoming you back to our resort in future.

Dear valued guest,Thank you for expressing your concerns about the room accommodations during your recent stay with us. We sincerely apologize for any disappointment or inconvenience caused.We would like to clarify that the room you booked is advertised as a "deluxe" unit, with a maximum occupancy of two occupants. The room features: 1.Separate bedroom and bathroom 2.No kitchenette. It is equipped with a 3.A king-size bed, 4.A walk-in shower, toilet and basin, as well as a stoneware bath. 5.No balcony available in this particular room type. 6.Tea and coffee facilities are provided for your convenience.We regret that the room did not meet your expectations, especially in terms of suitability for your baby. We understand your concerns and will take your feedback into consideration for future improvements. Regarding your request for a refund or partial refund, we acknowledge your disappointment and frustration. While our policies are designed to ensure fairness and consistency, we will review your case in detail to see if there are any possible options for resolution.We sincerely appreciate your feedback and the opportunity it provides for us to enhance our services and facilities. We apologize once again for any inconvenience you experienced during your stay. Should you have any further concerns or require further assistance, please do not hesitate to reach out to us directly. To process your request for review kindly email your detailed request to the following details Email Letusknow@touchdown-africa.com:•Full name of the primary guest•Booking confirmation number•Dates of your stay•Contact information (email address and phone number)Once we receive the required information, we will investigate your claim and revert back as soon as possible. Please note that the outcome may vary depending on the specific circumstances of your booking, and our team will handle your request with utmost care.Thank you for your understanding and for choosing our hotel.Best regards,Sharon.

Thank you for taking the time to provide us with feedback regarding your recent stay. We are pleased to hear that you had an enjoyable time and look forward to welcoming you back to our resort in future.

Thank you for taking the time to provide us with feedback regarding your recent stay. We are pleased to hear that you had an enjoyable time and look forward to welcoming you back to our resort in future.

Thank you for taking the time to provide us with feedback regarding your recent stay. We are pleased to hear that you had an enjoyable time and look forward to welcoming you back to our resort in future.

Thank you for taking the time to provide us with feedback regarding your recent stay. We are pleased to hear that you had an enjoyable time and look forward to welcoming you back to our resort in future.

Thank you for your kind and constructive feedback. I would like to thank you for bringing this to our attention. It will help us improve our operations and services, please accept our sincere apologies

Thank you for your valuable feedback. We are so glad you enjoyed your stay with us.

Thank you for your kind and constructive feedback. I would like to thank you for bringing this to our attention. It will help us improve our operations and services. Your suggestions have been noted and please accept our sincere apologies

Thank you for taking the time to provide us with feedback regarding your recent stay. We are pleased to hear that you had an enjoyable time and look forward to welcoming you back to our resort in future.