Ratings based on 42 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Family friendly

Posted 08-Sep-2014
The place was clean and met basic needs. Was a very family friendly place with a great pool and area for kids to play while parents cooked a BBQ etc. One particular staff member was extremely accommodating and went out of his way to help when my partner told him I was injured. Nice place with bikes available to rent (helpful as it's a little way out if town although there is a shuttle bus if a 15min ride doesn't tickle your fancy). Would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Mississauga, ON

Nice hotel ,clean rooms and facilities

Posted 17-Aug-2014
Pros: cleanliness
Location: close to downtown and other facilities
clean rooms and washrooms, great pools and other facilities, friendly staff, hotel was fully booked and parking close to room was a bit of a problem, would recommend to friends and would stay here if visit Cape Cod again. Beach is good for sun bathing only, swim is best avoided
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jul-2014
Nice private beach, however the pool was pretty dirty. Also, the front desk staff had promised to call us when the room was ready but they never did. But overall is wasn't bad, I might come back next time.
1 out of 5
by A verified traveller

Horrible

Posted 21-Jul-2014
Pros: Nothing
Cons: Everything
Location: Not good at all.
I booked this hotel for convenience, if you want to be in PTown do not book. The address shows PTown when in fact its in Truro. Its very badly represented.
Comment from Hotel Management
29-Jul-2014 by Manager, Hotel Management
We are situated in Provincetown, at 929 Commercial Street, Provincetown.
4 out of 5
Recommended
for Everyone
by A verified traveller

great location

Posted 10-Jul-2014
Overall it was a great experience. Our only complaint was the front desk staff and the grille staff at the pool did not make us feel wanted. The cleaning staff couldn't have been nicer. Also the vending machines left a lot to be desired....really bad. The Sunset Grille for breakfast was very good, staff was pleasant, but very very slow.
3 out of 5
Recommended
for Families
by A verified traveller

Close to the beach and the city.

Posted 09-Jul-2014
Pros: close to everthing.
Cons: Hotel conditions, need upgrades and renovations.
Location: close to the city.
Hotel on the beach and close to the city. The staff was friendly but the hotel needs upgrades and renovations. No worth it`s value.
4 out of 5
Recommended
for Getaway With Friends
by Bk1701d from Boston

Would stay here again!

Posted 14-Jun-2014 on Hotels.com
Nice hotel! Good amenities and the rooms were clean. Not far from downtown PTown. I would definitely stay here again. Downfall, though, is there is no AC. Also, the hotel requires you to wear 'live strong' like bracelets so they can identify you as a guest -- seems a little elementary to me.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, accommodating staff

Posted 10-Jun-2014
Pros: Location, amenities
Great weekend away, close to town and on the beach
3 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 07-Jun-2014 on Hotels.com
4 out of 5
Recommended
by Katie from Worcester

Great deal, difficult staff

Posted 03-Jun-2014 on Hotels.com
The Sandcastle Resort is a great deal, especially for the price. It is right on the beach, has nice pools and a hot tub, and is a quick 7 minute drive to downtown P-Town. The rooms have a comfortable sized bathroom and kitchen. My only complaint is that the front desk staff tended to be very rude. While I think she may have been trying to be funny, every time I requested something (towels, to split the bill on several credit cards, etc.) I received a complaint or a negative remark.