Ratings based on 39 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Mississauga, ON

Nice hotel ,clean rooms and facilities

Posted 17-Aug-2014
Pros: cleanliness
Location: close to downtown and other facilities
clean rooms and washrooms, great pools and other facilities, friendly staff, hotel was fully booked and parking close to room was a bit of a problem, would recommend to friends and would stay here if visit Cape Cod again. Beach is good for sun bathing only, swim is best avoided
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jul-2014
Nice private beach, however the pool was pretty dirty. Also, the front desk staff had promised to call us when the room was ready but they never did. But overall is wasn't bad, I might come back next time.
1 out of 5
by A verified traveller

Horrible

Posted 21-Jul-2014
Pros: Nothing
Cons: Everything
Location: Not good at all.
I booked this hotel for convenience, if you want to be in PTown do not book. The address shows PTown when in fact its in Truro. Its very badly represented.
Comment from Hotel Management
29-Jul-2014 by Manager, Hotel Management
We are situated in Provincetown, at 929 Commercial Street, Provincetown.
4 out of 5
Recommended
for Everyone
by A verified traveller

great location

Posted 10-Jul-2014
Overall it was a great experience. Our only complaint was the front desk staff and the grille staff at the pool did not make us feel wanted. The cleaning staff couldn't have been nicer. Also the vending machines left a lot to be desired....really bad. The Sunset Grille for breakfast was very good, staff was pleasant, but very very slow.
3 out of 5
Recommended
for Families
by A verified traveller

Close to the beach and the city.

Posted 09-Jul-2014
Pros: close to everthing.
Cons: Hotel conditions, need upgrades and renovations.
Location: close to the city.
Hotel on the beach and close to the city. The staff was friendly but the hotel needs upgrades and renovations. No worth it`s value.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, accommodating staff

Posted 10-Jun-2014
Pros: Location, amenities
Great weekend away, close to town and on the beach
4 out of 5
Recommended
by Katie from Worcester

Great deal, difficult staff

Posted 03-Jun-2014 on Hotels.com
The Sandcastle Resort is a great deal, especially for the price. It is right on the beach, has nice pools and a hot tub, and is a quick 7 minute drive to downtown P-Town. The rooms have a comfortable sized bathroom and kitchen. My only complaint is that the front desk staff tended to be very rude. While I think she may have been trying to be funny, every time I requested something (towels, to split the bill on several credit cards, etc.) I received a complaint or a negative remark.
4 out of 5
Recommended
for Everyone
by A verified traveller

Pleasantly surprised

Posted 25-May-2014
Loved the Murphy bed! It was even comfortable! Our room with the kitchenette was great, loved having all those conveniences! My only compliant would have to be not having a lot of counter space in the bathroom. Breakfast was great, even had ocean view!
3 out of 5
Recommended
for Getaway With Friends
by Hazel from Philadelphia

Keep your expectations low

Posted 23-May-2014 on Hotels.com
I booked a room for two adults, as my friend and I were traveling to attend a nearby wedding. Upon first entering the room, we saw only a small sofa and table. We then realized that we had to pull a bed down from a wall (a murphy bed) and that the other bed was a sleeper couch. We then had to make up the sofa bed ourselves (after asking for clean sheets because the original set of sheets was dirty). I wouldn't haven't a problem with this set-up if we hadn't been paying $150 per night. The entire room/bathroom was outdated, the towels were scratchy, and everything felt a bit tired.
3 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 20-May-2014 on Hotels.com