Ratings based on 213 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller

Close to city and surrounding areas very nice

Posted 18-Dec-2014
Pros: All staff were very friendly and accommodating
Location: Close to city centre and all surrounding areas. Local to all tourist attractions
Well mannered hotel staff, very helpful. Nice clean room. Very quiet and pleasant surroundings. Good restaurant for both dinner and breakfast. Nice bar area for pre dinner drinks.
3 out of 5
for Families
by A verified travellerfrom werribee,vict

Canberra holiday

Posted 14-Dec-2014
Pros: clean, tidy, and quite.
Cons: carparking
Location: Canberra is full of must sees--the war memorial, Telstra tower, national botanical gardens etc
clean hotel, clean rooms and friendly staff the only bad comment I can make is that there is no allocated carparking so its open slather where your car ends up .
3 out of 5
for Business Travellers
by A verified travellerfrom Sydney

Feed back on Hotel

Posted 24-Nov-2014
Pros: location and price
Cons: A decent Room Service menu that is actually delivered to your room.
Location: Central location with lots of restaurants nearby if you wish to eat out.
The Hotel was comfortable with pleasent staff and clean rooms (bed was quite good but take your own pillow. Not sure about "room service" though, the menu is extremely limited. It will cost you $5 extra for them to deliver to your room otherwise you have to go down to the restaurant and pick it up yourself. Your meal is given to you in plastic take away containers with plastic utensils in a plastic bag. I ordered Butter Chicken which while tasty was a small serve that I paid $20.00 for.
3 out of 5
for Everyone
by A verified travellerfrom Young NSW.

good location away from traffic.

Posted 24-Nov-2014
Pros: lovely breakfast area good staff. reception area.
Cons: door leading into hallway would shut with a loud bang every time a guest would enter, making it very hard to sleep. needs to be adjusted.
security light directly shining into bedroom window off putting , hallway security door banging every time someone entered, people talking in hallway 1am in the morning and no reception to call to report . Up side complimentary bottle water in fridge, free wireless internet , late checkout, staff friendly.
1 out of 5
by A verified traveller

Probably one of the worst hotels I have stayed in.

Posted 12-Oct-2014
Pros: The towels were large and thirsty. If you could get them.
Cons: The hotel is a desperate need of a refurbishment. It is looking tired and dirty.
Location: parliment house is interesting and worth a visit. The war memorial is fantastic and should be on your list of things to do.
Arriving at the ibis style Canberra I was pleasantly surprised by how good the foyer looked. The check in person was friendly and polite. I was directed towards my room and things just got worse. Firstly it was difficult to find a parking spot as there were several busses taking up bays even though there was other spaces supplied for them. My room was on the second floor (no lift). The hallway carpets were stained and discoloured. Opening up my room I was met by a mouldy smell as though the room hadn't been used for a while plus more stains on the room carpet and generally untidy. The room itself was well sized and the bed was comfy. The bathroom was pleasent but nothing spectacular but one thing that stood out was loose leaf toilet paper (a visit to the local supermarket to purchase our own proper toilet paper was required). I was dissapointed after leaving the room at 9:00am with the sign clearly saying that the room could be made up and returning at 4:30pm to find that the room had not been made up. Even though the hallways were full of used sheets and towels in piles. Security is also an issue as a safe is not provided, the doors are only single locked with a key and the hall doors were left open during the night.
2 out of 5
by A verified travellerfrom Albion park, nsw

A basic hotel

Posted 10-Oct-2014
Hotel ibis is a basic hotel with comfortable beds and clean bathroom, the floor needed a proper vacuum. I wasn't sure if I staying at the ibis or the heritage, it felt like the take over wasn't complete.the addition of a lift would be a benefit with no official concierge carting luggage and small children upstairs wasn't ideal, the staff were helpful with this.overall the staff were helpful.the restaurant food was nice and came promptly
2 out of 5
by A verified travellerfrom Adelaide South Australia

out dated hotel

Posted 03-Oct-2014
Pros: reasonable size room, price
Cons: lighting in the room,air freshner that is used.
Location: not close to any thing other than a bus stop outside the hotel
out of the way hotel very dated hotel dark room no view very noisy exhaust fan in bathroom
5 out of 5
for Everyone
by A verified traveller

Big Ibis Suprise

Posted 01-Oct-2014
Pros: Quiet
Cons: Obviously you have only just taken over the property, give it the usual Accor look and it will be fine
Location: Central to where I needed to be
Very suprised to find a resort style Ibis. Especially quiet and I slept very well after having been in the Ibis on Pennabt Hills Rd, Sydney the night before
3 out of 5
by A verified traveller

If it had the word "Motel" in it's name...

Posted 28-Sep-2014
Pros: Front desk staff were great.
Cons: I don't know how you improve poor architecture. I could hear everything the people upstairs were doing and had a terrible night sleep.
Hotel was quite expensive for what we got. It was basically a road-side motel. We booked because they said they had cot hire but when I tried reserving a cot for our stay after booking and was told they were subject to availability and I had to just turn up and see. (Everyone loves playing roulette with their holidays, right?) Front desk was super friendly and helpful though. He got someone to cover his post while he went and found a cot from a cancelled reservation for us. The room was clean and huge but very cold. The heater didn't seem to have the strength to combat the near zero temperature outside. We were on the bottom floor and could hear every time someone upstairs closed a door or flushed a toilet.
5 out of 5
for Everyone
by A verified travellerfrom Batemans Bay

Convenient location easy to get to and from.

Posted 17-Sep-2014
The staff were very friendly, helpful and cooperative. My wife was in Canberra for an operation and needed help with special meal preparation. The staff could could not have been more obliging.