Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Kent

Nice, but not as nice as expected

Posted 29-Jul-2015
Pros: Room décor was lovely, as were the staff. The restaurant attached to the hotel was superb, some of the best Thai food we have had. Location is great.
Cons: Bed needs replacing, or at least a better mattress. Shower and lighting really not very good. Stop National Express idling their coaches outside.
I cannot fault the hotel overall but there were a few things that let them down. The room was great, but the bed was one of the most uncomfortable I have ever slept in in any hotel. The join in the base could be felt through the mattress resulting in a really uncomfortable nights sleep. As a contact lens wearer the lighting in both the room and bathroom was appalling, there is no lighting near any of the mirrors available, how women do their makeup is beyond me. The shower was next to useless, you would probably do better pouring water over yourself out of one of the glasses and there was no hot water at 7:30 in the morning on our 2nd day. And the hotel needs to consider their agreement with National Express Coaches. Every night that we were there a coach parked up outside the hotel around 9:30 at night, making entering or exiting the hotel car park a problem, and then from around 6:30 in the morning the coach sits outside with the engine running for a good 15 to 20 minutes, which if you are in one of the front bedrooms means you are in for an early wake up call.
5 out of 5
Recommended
for Everyone
by A verified traveller from Edinburgh

Lovely welcoming hotel

Posted 11-Jul-2015
Pros: Everything was clean, tidy, organised and beautiful. Loved the flowers in our room.
Cons: Maybe gluten free bread options?
Location: Don't know about the location other than it was close to the station. Very convenient.
We arrived late at night and were greeted by a very friendly guy who told us that we had been upgraded! Excellent start! We had a nice selection of breakfast items from which we could choose for the morning and it was delivered to our room at the time we requested. Gorgeous, huge bedroom and clean facilities. Wonderful experience.
4 out of 5
Recommended
for Couples
by A verified traveller from Beverley

Well located for a visit to Peterborough.

Posted 22-Jun-2015
Pros: Very nice room.
Cons: Strange location for the TV. Breakfast out of room - not my taste. Also, a full English would have been welcome rather than Continental only.
Location: Cathedral and medieval centre. Decent shopping.
Friendly staff and a good location. We were very impressed with Peterborough. Disabled / limited mobility travelers should ask for the room with life access - stairs are not easy!!! I would not recommend the 'Thai' restaurant attached to the hotel. Food was very greasy and rather tasteless - very little genuine Thai input.
5 out of 5
Recommended
for Couples
by john from Clacton

Pleasing stay

Posted 27-Apr-2015 on Hotels
Overall great hotel, friendly & helpful reception with very good plentiful continental breakfast delivered to the room at guests choice of time. Good position for central Peterborough. Excellent Thai restaurant adjacent to hotel. Would visit again.
4 out of 5
Recommended
for Getaway With Friends
by Stephen from Wells, Somerset.

Service excellence.

Posted 20-Apr-2015 on Hotels
Excellent service from friendly and attentive staff. Great value for money.
5 out of 5
Recommended
for Families
by Stephen from Salem

Great hotel

Posted 19-Apr-2015 on Hotels
We had a wonderful four night stay we have no complaints
4 out of 5
Recommended
for Couples
by A verified traveller

Pleasant stay

Posted 13-Apr-2015 on Hotels
Good economical convenient stay. Excellent service. Good location for town centre.
3 out of 5
Recommended
for Getaway With Friends
by linda from Eastleigh

Disappointed

Posted 07-Apr-2015 on Hotels
I booked 2 double rooms as we were attending a family wedding in area My aunt is partially disabled and unfortunately on our arrival the lift had broken once in the room she found it uncomfortable to shower safely as the floor was very slippery the towel rail was the other side of the room this left her really worried she drew the curtains and the curtains fell down so she had a sleepless night the room wasn't too clean although we have a few minor issues with our room we had a better stay than my aunt's! breakfast was disappointing not the social occasion we are used to
5 out of 5
Recommended
for Couples
by Charlotte from Peterborough

excellent night stay

Posted 06-Apr-2015 on Hotels
Staff were really friendly. Such good service. My fiancé and I just wanted a night away together and we'd definitely go back. The only thing that let's it down is the neighbourhood but they can't do anything about that. However it's location to the centre of town and the shopping centre was fantastic.
5 out of 5
Recommended
for Business Travellers
by Jenny from Hampshire

The Pearl Hotel

Posted 25-Mar-2015 on Hotels
Overnight stay for business. lovely room, staff very polite and accommodating. loved the breakfast in the room - especially as a single traveller.