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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
44380 West Hills Lane, Caldwell, OH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 129 out of 181 reviews" "
Rating 8 - Good. 39 out of 181 reviews" "
Rating 6 - Okay. 5 out of 181 reviews" "
Rating 4 - Poor. 5 out of 181 reviews" "
Rating 2 - Terrible. 3 out of 181 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

David, Stow

Liked: Amenities
The hotel staff and facilities staff at this location are the friendliest and efficient group. The property is fairly new. Very clean and up to date. The rooms were spotless and comfortable. An excellent stay for a great price.
Stayed 1 night in Mar 2024

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable very nice staff. Nice pool and hot tub.
Stayed 2 nights in Mar 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Not bad. Staff was friendly, room was clean. The pool and hot tub were broke. No USB ports in room. Comfortable bed, would stay again.
Stayed 1 night in Feb 2024
Response from Joy on 25 Feb 2024
Hi Matthew,Thank you for taking the time to do our online survey. There is a USB port on the alarm clocks. I am sorry for the inconvenience and hope you choose our hotel again

4/10 Poor

Jeff

Stayed 1 night in Jan 2024
Response from Joy on 9 Feb 2024
Jeff,Thank you for taking the time to do our online survey. Hope you have a safe and happy 2024.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joy on 9 Feb 2024
Thank you for taking the time to do our online survey. We appreciate your review and thank you for choosing our hotel for your recent stay.

10/10 Excellent

AMY

Stayed 1 night in Dec 2023
Response from Joy on 9 Feb 2024
Thank you for taking the time to do our online survey, it is greatly appreciated. Thank you for choosing our hotel for your recent stay and hope to see you again.

8/10 Good

Christa, Poca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Nothing super fancy and the walls were thin so you could hear a lot of noise in the hotel. Overall a good stay.
Stayed 1 night in Dec 2023
Response from Joy on 9 Feb 2024
Thank you for taking the time to do our online survey and for choosing our hotel for your recent stay. We hope to see you again.

10/10 Excellent

Dana

Stayed 2 nights in Dec 2023
Response from Joy on 9 Feb 2024
Thank you taking the time to do our online survey, it is greatly appreciated and thank you for choosing our hotel for your recent stay. We hope to see you again.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Serafima

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Nov 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, no complaints.
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Clean and staff are friendly and do a great job.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and friendly staff. Very clean, from the lobby to the hallways and rooms.
Stayed 1 night in Oct 2023

10/10 Excellent

BERNARD

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very clean
Stayed 2 nights in Oct 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

simeon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Joy was the face that greeted us over and over again. All of the staff was wonderful and everything was clean and comfortable. Would highly recommend to anyone
Stayed 2 nights in Oct 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Joy was a great hostess
Stayed 2 nights in Oct 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Terressa

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and clean.
Stayed 1 night in Sep 2023

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bang for your buck
The staff was friendly and helpful. The room was a decent size, clean and had a larger size mini fridge. The only downfall was how loud the AC unit was when running which made it harder for the kids to sleep.
Stayed 2 nights in Sep 2023

6/10 Okay

Karen Pruitt

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I coukd not get the internet conn. ection on my tablet. Have not had this problem before in any hotel even in other countries. Was a disappointment
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is the first place we’ve rented that had enough warm bedding! Usually I bring an extra blanket along for more comfort but didn’t need it here! I LOVED the large shower! Again, we haven’t rented a room that had a real shower before! It was a wonderful surprise! The only thing I would suggest to this facility is to have a place to charge a cell phone in the suite. My phone was dead and I couldn’t recharge it until we returned home. Don’t think that not having a place to charge a phone took away from the comfort of that room though!
Stayed 1 night in Sep 2023

10/10 Excellent

Brandey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super welcoming atmosphere. The rooms were super clean, beds were super comfortable. The pool and hot tub were both very clean and warm.
Stayed 1 night in Sep 2023

10/10 Excellent

Dorie

Liked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Vincent

Stayed 1 night in Sep 2023

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Christine, West Allis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Hotel was immaculate. I thought it was brand new and was shocked to find out it’s 8.5 years old. It’s maintained in great condition.
Stayed 2 nights in Aug 2023

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was great and even called to make sure everything was good in the room
Stayed 1 night in Aug 2023

10/10 Excellent

Cathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful nights stay.
Every area of the hotel was very clean and kept up. Employees were all very nice. The room was comfortable. The pool area was clean and we appreciated the breakfast being available. Great value.
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My kids loved the pool! We've stayed here 2 times now and both times we had the best time.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable business accommodations.
friendly staff. everything was clean. jacuzzi was great.
Stayed 3 nights in Jul 2023

8/10 Good

Lidiya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad. Would stay again
Stayed 1 night in Jul 2023

8/10 Good

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to a restaurant was a plus!
Stayed 1 night in Jul 2023

10/10 Excellent

Valli

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding and rooms were super clean breakfast was delicious, pool was nice only thing the floor was very slippery with wet feet made me very nervous with my grandkids.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertising that our room was SMOKING. Everything else was great, especially Bonnie the server at breakfast.
Stayed 2 nights in Jul 2023
Response from JOY on 21 Jul 2023
Let me apologize for the misinformation relayed to you. Our website shows that we are a non-smoking facility as well as a pet free hotel. If you were informed otherwise by another site then yes you were misinformed. May I suggest calling the hotel directly if you have a question or concern for your accommodations or visit the hotel website. Thank you for staying with us on your recent stay.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gret Hotel
We chose this hotel because we have stayed at other Comfort Inn and Suites. This one did not let us down. Great hotel, great location and everything was perfect!
Stayed 1 night in Jul 2023
Response from Joy on 21 Jul 2023
Thank you for your great review and for choosing our hotel for your recent stay. I will be sure to pass them along to my staff. Hope to see you again.

10/10 Excellent

Tiffany

Stayed 3 nights in Jul 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities
We thoroughly enjoyed our stay and the breakfast was excellent. The hotel was clean and staff were pleasant with the exception of Natasha who was not cordial. When we arrived each time at the desk she would not look up until it was convenient and appeared annoyed when I asked for additional shampoo, only one was provided one day and there were two of us. Natasha needs to be coached on professional etiquette, especially in the hotel and concierge service industry. Normally we would not complain but Natasha was rude and that is not okay based on all the money we paid for 7 nights. Other than Natasha our stay and other staff were excellent.
Stayed 1 night in Jul 2023
Response from Joy on 9 Jul 2023
Thank you for the 5 Stars and to address your review concerning Natasha, let me assure you that she is one of my most pleasant and accommodating employees and I did review this with her like yourself, I want complete satisfaction with all guest. Talking to her about this she had no intention of being rude if she came off that way so please accept my apologies and hers. She has had a rough week with some personal things and sometimes those things can come off the wrong way but please again accept my apologies. As far as the room amenities I take responsibility for not providing more information to housekeeping as to supply more. We did do a linen change and a new housekeeper serviced your room and I should've made her aware you needed more. I hope you made it home safely and getting some much needed rest for you both.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Joy on 9 Jul 2023
Thank you for taking the time to do our online survey and for choosing our hotel for your recent stay. We hope to see you again.

10/10 Excellent

Katti Jo

Stayed 1 night in Jul 2023
Response from Joy on 24 Jul 2023
Thank you for taking the time to do our online survey. We appreciate you choosing our hotel for your recent stay and hope to see you again.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We needed a last minute hotel for a 1 night stay. We didn’t arrive until late. We found the staff to be extremely helpful and nice. The hotel and our room was very clean. I thought the bed was comfortable and slept well. Breakfast was good and they have a nice selection from fruit to yogurt to make your own waffles and everything in between. We would definitely stay there again.
Stayed 1 night in Jul 2023
Response from Joy on 9 Jul 2023
Thank you for taking the time to do our online survey and for choosing our hotel for your recent stay. We appreciate your great compliments and I will be sure to pass them along to my staff. Hope to see you again.

10/10 Excellent

Tobias

Stayed 1 night in Jun 2023
Response from Joy on 21 Jun 2023
Thank you for taking the time to do our online survey and choosing our hotel on your recent stay. We appreciate your business and hope to see you again.

10/10 Excellent

RONALD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was just perfect. My wife and I along with a friend went to a concert and this was perfect. A great location right off the interstate with a good selection of eating places including one right off the parking lot. The rooms were clean, neat and attractive. It was exactly as described online. The staff were very friendly and helpful. The inside pool and the hot tub were used and were excellant. The breakfast food was good, also. Quiet, safe and just a perfect place to visit.
Stayed 1 night in Jun 2023
Response from Joy on 21 Jun 2023
Thank you for taking the time to do our online survey and for choosing our hotel on your recent stay. I will be sure to pass along your wonderful compliments to my staff. Hope to see you again.

10/10 Excellent

Leann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Joy on 21 Jun 2023
Thank you for taking the time to do our online survey and for choosing our hotel on your recent stay. We hope to see you again.

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness
Employees were wonderful
Stayed 2 nights in May 2023
Response from Joy on 21 Jun 2023
Thank you for taking the time to do our online survey and for choosing our hotel for your recent stay. I will be sure to pass along to my staff your wonderful compliment. We hope to see you again.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for a wedding close by. Staff was excellent. Very clean, would stay again if ever in area.
Stayed 2 nights in May 2023
Response from Joy on 21 Jun 2023
Thank you for taking the time to do our online survey and for the wonderful compliments, I will be sure to pass them along to my staff. We hope to see you again.

8/10 Good

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely clean and very friendly staff. Good location and parking.
Stayed 2 nights in Apr 2023