The road that the hotel is situated on was closed due to ongoing roadworks therefore we were unable to off load luggage at hotel. Checking in at reception we were advised that the car parking that we had pre booked and received confirmation, was now not available due to the roadworks, I complained that we had not received any notification and that on site parking was a reason for booking this hotel. We were advised to park in a public carpark, locations provided by reception. Our room was upgraded for the inconvenience. As my wife can not use a lift we asked for directions to the staircase to our room on the 4th floor, the receptionist led us to a stairwell telling us that the stairs were under construction. The staircase consisted of crumbling unfinished concrete steps covered in dust, plasterboard walls and loose wiring hanging from the wall on one floor, I pointed out that as this was a health and safety risk as the stairs in my opinion were dangerous and asked if there was another staircase to access our room, we were told by two members of staff during our stay that it was the only staircase. The manager was unavailable, but gave us, a complimentary breakfast on one day of our stay as recompense. On check out a member of staff told us we could have used the emergency stairs but if we could not use the lift we should have advised in advance, disappointed that staff unaware of alternative stairs leaving us to use dangerous stairs during our stay. no one seemed bothered.