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Reviews of Hotel Orts

3 out of 5
Hotel Orts
Rue Auguste Orts 38 - 40, Brussels

Reviews

7.4

Good

Rating 10 - Excellent. 59 out of 333 reviews" "
Rating 8 - Good. 158 out of 333 reviews" "
Rating 6 - Okay. 76 out of 333 reviews" "
Rating 4 - Poor. 28 out of 333 reviews" "
Rating 2 - Terrible. 12 out of 333 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Helen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Home from Home type hotel
Brilliant location and super-friendly and helpful staff. Nice owner too but some repairs are needed to surfaces, the lift and suchlike. Never mind, if you enjoy a basic stay slap bang in the middle of the city (location, location, location) this is the hotel for you. Affordable and down-to-earth. Great that such hotels, with a family feel, still exist in the centre of Brussels.
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
No transportation service to the Brussels airport. Bartender arranged a taxi. 65 eupo. A taxi stop cross the street seemed more reasonable.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller
Functional and well located.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
small but convenient, kind of noise in weekend evenings
Stayed 8 nights in Jan 2020

10/10 Excellent

Nick, New York City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great: The view, breakfast and location. I would definitely recommend you stay here when you are planning to visit in Brussels. Everywhere is walkable. Not too loud other than ambulance. Breakfast is continental: ham, cheese and croissant. Orange juice, milk, chocolate milk and any kind of coffee. You can have some cereals work youghurt too. Perfect! Again: location and view of the city from your room is the best. You will love it. Thank you for making our vacation great - hotel Orts. I would definitely choose this hotel in the future again.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived hours after the check-inn time and our room was still not ready. We arrived in the late afternoon and only had that day to spend in brussels so having to wait another 30mins before our room was ready was extremely inconvenient and unprofessional. The property is location walking distance from the Christmas market, but to be honest there are so many hotels in the area, I would recommend staying somewhere else. The space is located above a bar, so was loud in the middle of the night.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY AT BEST LOCATION
ONE NIGHT IN BRUSSELS. INITIALLY WAS QUITE SKEPTICAL ABOUT THIS HOTEL DUE TO THE LOW ROOM RATES. WAS EXTREMELY PLEASED WITH OUR STAY. THE HOTEL IS LOCATED RIGHT OPPOSITE A LUXURY HOTEL AND THERE IS NO DOUBT ON THE EXCELLENT LOCATION. ATTRACTIONS AND FAST FOOD CHAIN ARE RIGHT AT THE DOOR STEPS. THE HOTEL SERVICES ARE COMMENDABLE. BTW, MUST TRY THEIR MUSSELS, IT IS HEAVENLY DELICIOUS. BREAKFAST IS SIMPLE BUT THE SERVICES STAFF SPECIALLY MADE US SCRAMBLED EGGS EVEN THOUGH IT WAS NOT INCLUDED IN THE BREAKFAST BUFFET. OVERALL IT WAS A GREAT STAY FOR US
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Surprised at how large room was for center of Brussels, Good value for the Price
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Brussels
We arrived early in the morning. Friendly staff met us and helped with our luggage.We lived in a room with a balcony on the second floor. The hotel is in a very convenient location in the city center.There were minor flaws in the room, but they are not so important. We had a great time in Brussels. Thanks a lot to the hotel staff.
Stayed 5 nights in Oct 2019

4/10 Poor

Mark

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
We loved our view and was a fantastic location. We stayed in the suite at the top and just throughly enjoyed the view and the whole atmosphere of Brussels.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The feel of the hotel was like walking back in time. The wood furnishings and floor, the wooden desk. If I was told that some of the furnishings were decades old I would believe it yet none of it looked run down. It had that well kept classic feel to it. As for location, it was perfect for the area around the City Center. Walking distance to the City Center, shops, Manneken Pis, and much more.
Stayed 1 night in Sep 2019

8/10 Good

Noelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot, close to the walking district. The hotel is close to restaurants in all directions, but also has one of its own. The only thing I didn’t like was the elevator- made me nervous, but mainly because I’m not used to the type.
Stayed 2 nights in Sep 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location - a bit dated inside - otherwise good value for price.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location!
Stayed 1 night in Jul 2019

2/10 Terrible

Bradley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!!!!
Bed Bugs, tv didn´t work, some staff ok, others bad attitude, elevator not in best condition.
Stayed 1 night in Jun 2019

8/10 Good

Jody

Liked: Cleanliness, staff & service
First time in Brussels Hotel Orts
The Hotel Orts was in a great location. check in was quick and the staff were friendly. We stayed for 3 nights. Breakfast was okay but kind of pricey. Overall we really liked the hotel and location and the location is why we picked it. Plenty of bars and restaurants within walking distance. At night we could hear a lot of street noise so if you are a light sleeper you may not get the best sleep.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and very pleasant staff. Hotel in ideal location in centre of Brussels with many attractions within easy walking distance. The rooms were clean, tidy but maybe the quirky furniture is a bit dated. Would recommend.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Hotel Orts is really a cafe with a few rooms above. It's in a good position, and the room was quite comfortable but the tv did not work and there was no attempt to fix it, and one of the bedside lights did not work. It was ok for one night but I would not want to spend any longer as there are minimal facilities.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Very central and convenient location Rather old fashioned and basic but represents very good value for money Friendly staff and i dined it restaurant one night which was good
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Darragh

Liked: Staff & service
Disliked: Room comfort
Brussels
Requested double bed and got two singles which were separated during sleep causing to fall on floor
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located Unfortunately street construction was going at the time of our stay
Stayed 2 nights in Feb 2019

8/10 Good

Nathan

Liked: Cleanliness, property conditions & facilities, room comfort
I had a relatively late check in (~8PM) and there was someone at the desk to check in me in. I really didn't see anyone staffing the hotel outside of that. The room was pretty spacious for the area though. The room had a great balcony that I assume would be awesome to hang out on when the weather is nice.
Stayed 4 nights in Jan 2019

8/10 Good

Keith

Liked: Room comfort
Disliked: Cleanliness
Disorganised and Grubby but Great for Sightseeing
We had problems checking in, detailed in an earlier review. We were sent to an unmade room (Pictures below) and the manager was reluctant to move us, suggesting we wait for the room to be sorted. After waiting for about 30 minutes with no sign of a cleaner, we protested loudly to Reception and were finally given a key to the room one floor above. This was small, but adequate although as a non-smoking hotel, I would have preferred that the disgustingly full ashtray had been removed from pride of place outside the window! Strangely, there was a kettle and mugs, but no other tea or coffee making provisions and the mini-fridge contained an open and dried out pack of cheese slices. The downstairs bar, however, served great beer (not hard in Brussels!) The hotel is also very close to the old centre of the city and all of the Christmas markets. Given that it was New Year's Eve, the room was reasonably quiet at night, So quiet, in fact that we overslept next morning and only just made the check out time. Luckily, the woman on duty made up for the attitude of the manager the previous day, and agreed to provide the breakfast we had paid for, even though it was well past the deadline. We were also able to leave our bags. Despite the location, not sure that I would use this hotel again - first impressions count!
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Borna

Liked: Room comfort
Good location, average hotel
The location is nice, the room was really nice, but the smell in front of the room was unpleasant. When taking into account prices in Brussels, the hotel was reasonably priced.
Stayed 3 nights in Oct 2018

8/10 Good

Kevin

Liked: Staff & service
Would recommend but with some side notes
The bar staff are also the hotel check in staff. Both dealings with staff were very positive. Was upgraded to more spacious room, however needed two beds and were given a bigger one bed. The elevator is either cool or not, depending on how you look at it. Just make sure you are all the way into the lift is all i can say. The room was spacious with a very distinct slant in the floor. Couldnt figure out the tv at all. Big one was that the shower leaked onto the floor with a very bad shower divide that might as well not be there. Had to leave early to catch the train and found that the staff don't start until 7am so just left the key card on the counter and left through the side door stepping over all the drinks spilt on the floor the night before. With all that said it was still in an amazing location. One block from a subway station and the exchange. Only two blocks from the Grand Place. Lots of food options around and was very easy to find. The staff were really nice and the bed was comfy, but I like a softer bed.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Reasonable and Convenient
Hotel is really well located, and their downstairs restaurant is pretty great too. Room was clean, bathrooms were very cramped. But happy with our experience
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

small but convenient
Hotel offers reasonably priced rooms in a very convenient location. Rooms are nothing special, bathrooms are a bit small, but it's all you need.
Stayed 1 night in Sep 2018

8/10 Good

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great ambiance and great value
this Hotel has such ambiance, and is situated on such a picturesque block, just 2 blocks from the Grand Place. the room is very modernized - with more advance tech than i could use - in contrast to the old fashioned lift and confusing staircases. this gave it an old Europe flair, and i was quite comfortable there, quite satisfied with how quiet and small the place is. the restaurant on the first floor is worth a stop, and there are many amenities nearby, and the price was good. i highly recommend and would stay there again
Stayed 2 nights in Jul 2018

10/10 Excellent

Ortez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Lovely hotel in a great location.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay!
Great location! Right in the center of the city, and just a short walk to many of its sights. The room itself was also really nice! Cute, great amenities (central air, a refrigerator, terrace). We really enjoyed our stay here!
Stayed 2 nights in Jul 2018

4/10 Poor

Hoda, Ca

Disliked: Staff & service, property conditions & facilities, room comfort
Close to train station
Service was terrible nothing was working in the room from AC to fridge
Stayed 4 nights in Jun 2018

10/10 Excellent

Albert, Langley, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel in the heart of Brussels!
We stayed in Brussels for 3 nights and the hotel Orts was perfect for our trip. The location was a 5 minute walk to The Grand Place, a 12 minute walk from the train station (Brussels Central), shops and restaurants everywhere, the restaurant at the hotel was great, 3 grocery stores within a 5 minute walk from the hotel. The room itself was ideal. Comfortable bed, large bathroom with shower, 2 balconies (get a corner room so that you can overlook the intersection for a great view off the balcony), air conditioning, TV and fridge with a small freezer to make ice. Staff spoke English well enough. The is an elevator, small but functional. Would highly recommend this hotel.
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Boutique small hotel in The heart of Brussels, very close to Grand Place and steps away from wonderful shopping and restaurants. Room is a little small, but welcome to any old city in Europe, view is GORGEOUS
Stayed 1 night in Jun 2018

2/10 Terrible

Joe, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not stay there.
There is not enough characters allotted to adequately describe our short experience at this hotel. In short, there was a pungent odour in reception that made us want to gag. The elevator had written warnings of regular breakdowns and made loud clunking noises. Bathroom lights didn't work so my wife had to go to the toilet by iPhone torch light. The bathroom sliding door was faulty and she ended up stuck in there till I could prise the door open. Reported all items to management. Left for a couple of hours & upon return nothing had been fixed so we checked out and were happy to pay three times the amount at a nearby hotel. Nobody even asked why we were checking out. They just didn't seem to care.
Stayed 2 nights in May 2018

8/10 Good

Gabe

Liked: Cleanliness
More of a B&B above a bar than a hotel
Bar staff are the hotel staff and yes very pleasant. Room was a bit small and dated but had a balcony looking out onto the main raid which was nice. TV did not work and when I reported this on Friday they said they would fix it as I like watching the news in the morning. Still not working on check out on Sunday - c’est la vie - but yes great location for bars and restaurants and was overall OK as I was out all of the time.
Stayed 2 nights in Feb 2018

8/10 Good

Daniel

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

Amin, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located in a convenient location and the room was refurbished, clean and comfortable.
Stayed 1 night in Feb 2018