Ratings based on 1,203 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice, with a few minuses

Posted 26-Jul-2015
Pros: meet my reservation request. decor
Cons: wireless login process.
Location: It's a small town that closes down early and doesn't really get going until 11am. Prestige bakery is open early and great.
Was impressed that they meet all my request made for room when booked on line. Top floor, back of building, end of hall. They got it all. Downsides-- the wireless internet was VERY hard to connect to. Also, the staff was junior and made a mistake that cost me 14EUR in a cab. I needed a reco to a hair salon. They found one online. I suggested that we call to check that salon was open but she didn't feel it was needed-- "It says they are open on website". This reliance on the website backfired. Sign on door that salon is closed for holiday. When I returned to let staff know that the hair salon they sent me to was closed their manager told me that they could not reimburse me even half the cab fare because I could have walked. Can you imagine how upset I would have been if I would have walked this far to find the salon closed. Young girl that I first worked with handed me over to her colleague he worked REALLY hard (major internet connection issues for staff too) and found a place right around the corner. It's a 3 star hotel so I guess my request was out of there wheelhouse.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location. Right next to the Belfry.

Posted 25-Jul-2015
Great location near the city center. Wifi worked well. We parked at the train station and took the bus in. Parking is only 3.5 euro per day there and the bus was free with the parking ticket.
5 out of 5
Recommended
for Everyone
by A verified traveller from bruges belgium

STAY HERE!

Posted 11-Jul-2015
Great location, good breakfast, nice rooms. 5/5, very close to square and belfry is across the street. Really....STAY HERE!
4 out of 5
Recommended
for Everyone
by A verified traveller from Peterborough, ON Canada

Great location

Posted 06-Jul-2015
Pros: The room was clean and comfortable, the bathroom modern. The breakfast was simple but good. We enjoyed the very nice bar that stayed open until 2 a.m
Location: Location is right beside the main square and close to most attractions. Great shopping and places to eat within walking distance.
We were looking for a good central hotel for a one-night stay. This was a perfect fit.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 06-Jul-2015
Pros: Liked the location & the staff (& breakfast was good too)
Cons: A room that was a bit bigger
Location: Most of the major sites, squares, buildings, cafes & bars are all walking distance - also nice to take a boat tour of the waterways - good way to get
A great location slap in the middle of the action - just don't arrive by car on a Saturday afternoon! The hotel was nice enough, the staff were too - the room was distinctly small - I couldn't get my small wheelie bag past the bed - strangely though the bathroom was a decent size - could have lopped a foot off that & then I would have been able to get past the bed !! Did not detract from Brugge though - a beautiful spot
5 out of 5
Recommended
for Everyone
by A verified traveller from J

Posted 06-Jul-2015
Nice place , new and Location the best wish to go back
4 out of 5
Recommended
for Everyone
by A verified traveller from York

Central hotel, comfortable and convenient

Posted 30-Jun-2015
Pros: Modern decor and facilities.
This was a modern, clean hotel very close to the main Market and Burg so convenient to get around. Hotel staff were polite and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from Santiago

I liked very much

Posted 29-Jun-2015
Pros: ubication, hotel facilities, room size and cleaniness. Breakfast is great.
Cons: internet
We were three friends who stayed in a triple room. The hotel it's located just 50 meters from the Central Marketplace. The hotel is quite new and very comfortable. Room was spacious and the toilet was separated from the bathroom which I think is super useful for 3 people. Staff was very friendly and spoke perfect english. The breakfast was not included but we paid for it and was excellent, no complains at all I recommend this hotel!
4 out of 5
Recommended
for Couples
by A verified traveller

Great location in the heart of the city

Posted 29-Jun-2015
Pros: location
Easy check-in, nice staff and very helpful. Parking is expensive and in tight quarters but convenient. The room was nice and quiet. Only complaint was the shower didn't drain very well and you had to stand in a puddle during the shower.
4 out of 5
Recommended
for Couples
by A verified traveller from manchester

Good central hotel with friendly, helpful staff.

Posted 23-Jun-2015
Pros: Central position
Cons: Tea and coffee making facilities in the room
Location: 5 minute walk to the Markt and 10 minutes to the Burg square. Lots of eating places on the street which was good.
Arrived before 3pm check in time rooms not ready but we left our bags for the afternoon. Our rooms were up two separate lifts but when we got there they were really nice. Staff at reception very helpful, barman very friendly.