Free daily on-the-go breakfast
Check availability

Reviews of Holiday Inn Express Hotel & Suites Brockville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Brockville, an IHG Hotel
7815 Kent Blvd, Brockville, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 500 out of 1000 reviews" "
Rating 8 - Good. 346 out of 1000 reviews" "
Rating 6 - Okay. 85 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley, Bowmanville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, great amenities with a pool onsite, close walk or short drive to restaurants and the 401.
Stayed 2 nights in May 2024
Response from Faith Neal on 8 May 2024
Dear Ashley,Thank you for taking the time to provide us with feedback from your most recent stay with us.We hope to see you again soon!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no usb plugs in the room, they really need to update this now. No one was around for checkout. Doors locked in evening. Not a convenient stay if you want to go out. Otherwise comfortable bed and pillows.
Stayed 1 night in Apr 2024
Response from Faith on 22 Apr 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BROCKVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Natalia

Travelled with family
Big rooms!
Stayed 1 night in Apr 2024
Response from Faith on 22 Apr 2024
Dear Natalia,Thank you for providing us with feedback from your most recent stay with us.We hope to see you again soon!

10/10 Excellent

Inan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from Faith on 22 Apr 2024
Dear Inan,We are glad to hear you enjoyed our service during your stay!We hope to see you again soon.

10/10 Excellent

Shichao

Liked: Cleanliness, staff & service, property conditions & facilities
Good and economical.
Stayed 1 night in Apr 2024
Response from Faith on 22 Apr 2024
Dear Shichoa,Thank you for providing us with feedback from your most recent stay at our hotel.We look forward to your next stay with us.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze, enjoyed the pool with the family before going off property for dinner near by. Room was spacious, bright and clean. Comfortable beds and convenient amenities such as a microwave and mini fridge. The hotel advised they were undergoing some renos (did not disturb our stay) and provided us with complimentary bottle waters in the room with a bag of chips. Fresh, hot breakfast the next morning and lovely staff.
Stayed 1 night in Mar 2024
Response from Faith on 22 Apr 2024
Thank you for providing us with feedback from your most recent stay with us.We hope to see you again soon!

8/10 Good

chantal

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Faith on 22 Apr 2024
Dear Chantal,Thank you for providing us, with feedback from your most recent stay with us.We hope to see you again soon.

10/10 Excellent

Grace

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Faith on 22 Apr 2024
Dear Grace,Thank you for providing me with feedback, regarding your most recent stay.Have a wonderful day!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable stay. The breakfast staff were excellent! Very welcoming, friendly and helpful.
Stayed 1 night in Apr 2024
Response from Faith on 22 Apr 2024
Dear Michelle,I am thrilled to hear that you found your stay comfortable and enjoyed our breakfast.We hope to see you again soon!

10/10 Excellent

Halie

Stayed 1 night in Apr 2024

8/10 Good

Olawale

Travelled with family and small children
Liked: Cleanliness, staff & service
Not bad
Stayed 2 nights in Mar 2024
Response from Faith on 2 Apr 2024
Thank you for your feedback.We hope to see you again soon!

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in was great. also access to 401 was beneficial
Stayed 2 nights in Mar 2024
Response from Faith on 2 Apr 2024
Good morning Paul,Thank you for taking the time for reviewing the Holiday Inn Express & Suites Brockville.

10/10 Excellent

Vic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service.
Stayed 1 night in Mar 2024
Response from Faith on 26 Mar 2024
Dear Vic,Thank you for providing us with feedback from your most recent stay.We hope to see you again soon.

10/10 Excellent

Kimberley

Travelled with family and small children, Travelled with group
Liked: Property conditions & facilities
Staff were very pleasant and accommodating. The pancake machine was not working and after it was refilled it was still malfunctioning.
Stayed 1 night in Mar 2024
Response from Faith on 22 Mar 2024
Thank you for taking the time to provide us with your feedback from your most recent stay with us.I would like to start by apologizing for your experience with our pancake machine.We hope the next time we see you, you will be able to enjoy your pancakes!

8/10 Good

Thi

Travelled with family
Disliked: Property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Faith on 22 Mar 2024
Dear Thi,Thank you for taking the time to provide us with feedback from your most recent stay with us.Please know that we use feedback such as yours to continually make changes to our hotel and the brand.

8/10 Good

robert

Business traveller
Liked: Cleanliness, staff & service, amenities
Time for an update. Put some weights in the exercise room.
Stayed 2 nights in Mar 2024
Response from Faith on 22 Mar 2024
Dear Robert,Thank you for taking the time to provide us with feedback from your most recent stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Beds Were Super Soft And Comfy
Stayed 2 nights in Mar 2024
Response from Faith on 22 Mar 2024
Thank you for taking the time to provide us with feedback from your most recent stay with us. We are thrilled to hear that you found our mattresses soft and comfortable!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Mike

Stayed 1 night in Mar 2024
Response from Faith on 22 Apr 2024
Dear Mike,Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was very pleasant no issues
Stayed 1 night in Mar 2024
Response from Amber on 4 Mar 2024
Dear Lisa, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

8/10 Good

Sarah

Stayed 1 night in Feb 2024
Response from Faith on 22 Mar 2024
Dear Sarah,Thank you your feedback.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

J

Stayed 1 night in Feb 2024
Response from Faith on 22 Mar 2024
Thank you for providing us with feedback. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Janice

Business traveller
Liked: Cleanliness, staff & service, room comfort
Comfortable, clean, convenient place to stay
Stayed 1 night in Feb 2024
Response from Amber on 12 Feb 2024
Dear Janice, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

maryiris

Stayed 1 night in Jan 2024
Response from Faith on 22 Mar 2024
Dear Maryisis,Thank you for taking the time to provide us with feedback from your most recent stay with us.Please know that we use feedback such as yours to continually make changes to our hotel and the brand.

10/10 Excellent

Lyndsey

Stayed 1 night in Feb 2024
Response from Faith on 22 Mar 2024
Thank you for your feedback.We hope to see you again soon!

8/10 Good

Eleanor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a little outdated.
Stayed 1 night in Jan 2024
Response from Amber on 26 Jan 2024
Dear Eleanor, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We would like you to know we will be going through a full interior renovation this winter. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Amber on 24 Jan 2024
Dear Christine, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
My check in was smooth and friendly. Tracy is a STAR!
Stayed 1 night in Jan 2024
Response from Amber on 22 Jan 2024
Dear Gordon, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are so pleased to hear you had a wonderful check-in experience and have passed on your positive feedback to Tracy. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, served breakfast, Had everything we needed.
Stayed 1 night in Jan 2024
Response from Amber on 22 Jan 2024
Dear Irene, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Trystan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Holiday Inn stay ever. Great, friendly, helpful, smiling staff. I loved that. The beds were very very comfortable and the view was nice too. If in Brockbville this is the only place to stay.
Stayed 2 nights in Jan 2024
Response from Amber on 15 Jan 2024
Dear Trystan,Thank you for taking the time to tell us about your experience at Holiday Inn Express Brockville. We are so pleased to hear you had a great time and had such positive feedback about our staff. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and welcoming
Stayed 2 nights in Jan 2024
Response from Faith on 12 Jan 2024
Dear Mandy Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 Good

Sonia

Stayed 1 night in Jan 2024
Response from Faith on 12 Jan 2024
Dear SoniaThank you for providing us with feedback from your most recent stay!We look forward to hosting you again.

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities
Room was in need of a refresh- chair and ottoman worn out, carpet had some stains. I did see a notice they are working on an update though. Air con/heater was very noisy every time it kicked in and if they book you in a room at the end of the hotel near the 401 I'd ask to be moved- the traffic can be heard all night (unless the air con drowns it out which isn't an improvement)
Response from Amber on 12 Feb 2024
Dear Amy, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We would like you to know we will be going through a full interior renovation this winter. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, staff was friendly
Stayed 1 night in Dec 2023
Response from Amber on 4 Jan 2024
Dear James, Thank you for taking the time to provide us with feedback from your most recent stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Partha, Nepean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. All the shopping places are close to hotel. Great selection of complimentary breakfast.
Stayed 3 nights in Dec 2023
Response from Faith on 3 Jan 2024
Dear Partha,Thank you for taking the time to provide us with feedback from your most recent stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Faith on 29 Dec 2023
Dear Owen,Thank you for taking the time to provide us with feedback from your most recent stay with us.We hope to see you again soon!:)

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs renovation desperately
Dumpy hotel. Rust stains in bathtub, torn blackout blinds, no hair dryer or bar soap
Stayed 1 night in Dec 2023

8/10 Good

Stephanie, Kingston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amber on 27 Dec 2023
Hi Stephanie, Thank you for your valued feedback! We hope to see you again soon! Have a great day.

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trish was very helpful.
Stayed 1 night in Dec 2023
Response from Amber on 18 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. We are so pleased to hear you had a great stay. We will pass your good words on to Trish. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amber on 16 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. We are so pleased to hear you had a nice stay! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Scott

Stayed 2 nights in Dec 2023
Response from Faith on 3 Jan 2024
Dear Scott,Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Carole L

Stayed 1 night in Dec 2023
Response from Faith on 11 Dec 2023
Hello,Thank you for taking the time to provide us with feedback.

2/10 Terrible

Bailey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean noisy no toilet paper restock
Stayed 5 nights in Nov 2023
Response from Faith on 15 Nov 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BROCKVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 6133421883 or fom@hiebrockville.com.

8/10 Good

Margaret

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but it took about 45 mins to check in. Went to uss the gym and some machines were broken and no weights. Room was perfecr though.
Stayed 1 night in Nov 2023
Response from Faith on 9 Nov 2023
Hello Margaret,Thank you for taking the time to provide us with feedback from your previous stay. I would like to apologize to you for not meeting your expectations.We use feedback such as yours to make changes to the hotel, to better serve you.

10/10 Excellent

Janette

Stayed 1 night in Oct 2023
Response from Faith on 11 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Theresa

Stayed 3 nights in Oct 2023
Response from Faith on 15 Nov 2023
Thank you for your valued feedback!We hope to see you again soon!Have a great day.

10/10 Excellent

Joanne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big shout out to Amber and Rachel who made adjustments to assure that our stay was 5 stars. Best customer service that we experienced in a long time. The facilities are overdue for a refresh. It is planned for Winter 23/24
Stayed 2 nights in Oct 2023
Response from Faith on 23 Oct 2023
Hello Joanne,Thank you for providing me with feedback from your previous stay.We are glad to hear that you had a great experience with Amber and Rachel!

8/10 Good

Janice

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Faith on 23 Oct 2023
Hello Janice,Thank you for taking the time out of your busy day to provide us with feedback.We use feedback such as yours to improve the guest experience.

10/10 Excellent

donald

Stayed 1 night in Oct 2023
Response from Faith on 28 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Always a great place to stay. Comfortable beds and quiet. Good value
Stayed 2 nights in Oct 2023
Response from Faith on 19 Oct 2023
Thank you for providing us with feedback from your previous stay with us.We can not wait to see you again!

8/10 Good

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 👌👍
Stayed 1 night in Oct 2023
Response from Faith on 19 Oct 2023
Hello Ahmad,Thank you for taking the time to provide us with feedback from your stay with us.