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Reviews of Holiday Inn Express & Suites Brentwood, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Brentwood, an IHG Hotel
541 Valdry Court, Brentwood, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 185 out of 368 reviews" "
Rating 8 - Good. 102 out of 368 reviews" "
Rating 6 - Okay. 37 out of 368 reviews" "
Rating 4 - Poor. 20 out of 368 reviews" "
Rating 2 - Terrible. 24 out of 368 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was safe and local to variety of places to eat.
Stayed 2 nights in Apr 2024

10/10 Excellent

DANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Reem

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was good and convenient
Stayed 3 nights in Apr 2024

4/10 Poor

jimmy

Travelled with family
Disliked: Staff & service, property conditions & facilities
Room smelt musty/dirty/old sock smell when we walked in. Toilet was a mix match of parts that didnt fit. A/C was super noisy and needed major maintenance/replaced. This was our second time staying there. We will not be going back.
Stayed 2 nights in Mar 2024

4/10 Poor

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I'm handicapped. Only 3 handicap parking spots and half the time they were taken up by staff who said "parking lot is full, no other place to park"
Stayed 7 nights in Mar 2024

4/10 Poor

Brett

Liked: Staff & service
Top sheet on bed was dirty. Stain. Bed itself needed to be replaced, old and had a spot where the bed was worn out and actually had a dent in it. No hot water when taking a shower. Let staff know! I refer many people here from an event center and have stayed here as well! Very disappointed and at over $200 a night after taxes and fees. They do have a pretty good free breakfast though!
Stayed 1 night in Mar 2024

8/10 Good

Lody

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is fairly new. Clean and good access to freeway. Close to agricultural area. For a newer place, shower can be a little better. 230 dollars for a night is a little expensive but overall it was a great stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Rinat

Stayed 1 night in Mar 2024

6/10 Okay

Amelia, Millbrae

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was great except the tv didn't work and we had to call maintenance regarding the faucet in the tub.
Stayed 1 night in Feb 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quiet and comfortable room. Continental breakfast was not great. Walking to the cute downtown of Brentwood was easy. From Starbucks we were able to walk the neighborhood streets to town.
Stayed 2 nights in Feb 2024

10/10 Excellent

Aleksandar

Stayed 1 night in Feb 2024

10/10 Excellent

Clinton

Business traveller
Easy access…ample parking.
Stayed 1 night in Feb 2024

8/10 Good

Patricia, Snohomish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good job
Great room and staff. Bed was comfortable but a little hard for me.
Stayed 2 nights in Feb 2024

10/10 Excellent

Deanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff were very professional and courteous.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Stayed 1 night in Jan 2024

8/10 Good

Kathryn

Travelled with family
Liked: Room comfort
Was okay.
Stay was rather comfortable would have been better if the lobby did not smell of marijuana.We got there a little late for the breakfast and the sausage was stuck to the pan. Also, my kids were not a big fan of the eggs but all in all it was okay.
Stayed 1 night in Jan 2024

10/10 Excellent

Meng Yee

Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Marnellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Kervin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was nice, the rooms clean, the service was nice. Brentwood is a gem.
Stayed 4 nights in Dec 2023

10/10 Excellent

DOUGLAS

Stayed 2 nights in Jan 2024

6/10 Okay

Olivia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Dolores

Travelled with family
Good hotel. I would suggest that they put hooks in the bathroom. There was nothing to hang your clothes
Stayed 1 night in Dec 2023

8/10 Good

Carolyn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Erving

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, easy check in, quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe location
Stayed 1 night in Dec 2023

6/10 Okay

Martha

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Carlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator noisy operation. Probably needs maintenance attention.
Stayed 3 nights in Oct 2023

10/10 Excellent

Tristika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quick and easy.
Stayed 1 night in Oct 2023

4/10 Poor

Sonnet

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Bozena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Our stay was veey comfortable and clean. We asked for early checkin and they were able to accommodate.
Stayed 1 night in Oct 2023

8/10 Good

Francisco

Stayed 2 nights in Sep 2023

8/10 Good

Diane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was excellent however the breakfast was poor the pancake machine was not working and they weee always out of something. It took forever for turkey sausage to come. When they came they were out of eggs one small carton of milk left for cereal. Things were not replenished in a timely manner. I think it was to much for one employee. I chose the hotel because it included a free breakfast and that wasn’t fulfilled. I arrived for breakfast around 8am
Stayed 1 night in Sep 2023

2/10 Terrible

Samuel

Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Sarah

Stayed 1 night in Aug 2023

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Shirley

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Didn’t like this place at all, everything was substandard. The customer service was excellent though. Looked dated even though there were a few newer pieces added to the room. If you are going in the summer and want a swim, the pool is joke, looks like it could fit about 3 people. The suite we had was structured in a way that viewing the only TV from the sofa was next to impossible. The elevator sounded like it would give out at any moment. Breakfast was adequate. The price we paid for 2 nights was ridiculous for the quality of the hotel. Must be the area because the other 2 1/2 hotels in the area came in at the same price point.
Stayed 2 nights in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location.
Stayed 3 nights in Aug 2023

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was clean with a great continental breakfast. Comfortable beds and free wifi!
Stayed 3 nights in Aug 2023

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful room
Hotel room was beautiful. Really big and spacious, bed, pillows and linens were super comfortable. Back lit mirror was excellent for putting on makeup and getting ready
Stayed 2 nights in Jul 2023

10/10 Excellent

Olayide

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
My room was very clean and the staff were very helpfull!!
Stayed 2 nights in Jul 2023