Property entrance

Reviews of Holiday Inn Express Hotel & Suites Brady, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 263 out of 442 reviews" "
Rating 8 - Good. 109 out of 442 reviews" "
Rating 6 - Okay. 43 out of 442 reviews" "
Rating 4 - Poor. 14 out of 442 reviews" "
Rating 2 - Terrible. 13 out of 442 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Walter F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girls at the desk were very friendly and helpful
Stayed 1 night in Apr 2024
Response from Sterling Cowan on 28 Apr 2024
I’m happy to hear our staff was helpful and polite. Thank you for your review!

6/10 Okay

Henry

Travelled with family
Liked: Cleanliness
The receptionist was not much help He saw us walk by and did not attempt to help us We understand the remodeling was going on but he could have been more helpful
Stayed 1 night in Apr 2024
Response from Sterling Cowan on 27 Apr 2024
I would like to apologize for the lack of awareness and social skill displayed by our receptionist. That is not what we want displayed here and I’ll reach out to them with this. Thank you for bringing this to our attention and thank you for staying with us

6/10 Okay

Sharon

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place is under major renovation which we weren't told about. Still charged premium price instead of discounted price with renovation going on. Parking was ridiclous because the trucks and equipment doing the renovation was parked on the premises. Hardly enough for customers.
Stayed 3 nights in Mar 2024
Response from Staff on 1 Apr 2024
Yes the hotel is under renovation, which is stated as an alert when you booked your room through Expedia. It is posted on every site. The price is for the brand new room you stayed in, not the lobby area that is being worked on. The trucks that were in the parking lot were not ours but they were guests that were with power company. Thanks for your review and stay

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Staff on 16 Mar 2024
Thanks for stay with us and score

6/10 Okay

Nick

Stayed 1 night in Jan 2024
Response from Staff on 21 Mar 2024
Thank you for your business

10/10 Excellent

Sue Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service, outstanding facility
Stayed 9 nights in Jan 2024
Response from Staff on 16 Jan 2024
Thanks A lotWe appreciate your stay and your feedback. See you soon

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shower and comfy beds!
Stayed 1 night in Jan 2024
Response from Staff on 16 Jan 2024
Thanks

10/10 Excellent

David c

Stayed 1 night in Jan 2024
Response from Sterling on 22 Feb 2024
Thank you for the great score, we are glad you enjoyed your stay!

8/10 Good

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Staff on 16 Jan 2024
Thanks

10/10 Excellent

Matilda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great 2 night stay. Stayed in newly remodeled floor. Everything was clean and staff were the best.
Stayed 2 nights in Dec 2023
Response from Staff on 25 Dec 2023
Thanks We appreciate your stay and your review.

8/10 Good

Jess

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are undergoing renovations, but it did not disturb our stay. Very comfortable beds and it's always a bonus to have the convenience of a fridge and microwave, for the kids. The breakfast had plenty of options, and the service was kind and helpful.
Stayed 1 night in Dec 2023
Response from Staff on 21 Dec 2023
Thanks for your stay with us and review. We glad to hear that you had satisfactory experience with our service and we will use your comments to coach our team in order to provide a better experience for our guests. See you soon.

8/10 Good

Allen

Liked: Staff & service, property conditions & facilities
Clean
Stayed 2 nights in Dec 2023
Response from Staff on 21 Dec 2023
Thank you for score and staying with us.

10/10 Excellent

Kathaleen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sterling on 22 Feb 2024
Thank you for your response and awesome score!

8/10 Good

Kenneth J

Travelled with family
Stayed 1 night in Nov 2023
Response from Staff on 21 Dec 2023
Thanks

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice quiet clean place to spend the night.
Stayed 1 night in Nov 2023
Response from Staff on 21 Dec 2023
Thanks for your stay with us and score

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Staff on 21 Dec 2023
Thanks

10/10 Excellent

Stephanie

Stayed 1 night in Nov 2023
Response from Staff on 21 Dec 2023
Thanks for your stay with us and review

6/10 Okay

Teresa, cisco

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
The ladie, owner was not friendly at all, like it was a bother to her. when we checked in ,other than the noisy air conditioner, it was a very pleasant experience.
Stayed 1 night in Nov 2023
Response from Staff on 6 Nov 2023
Thanks for Stay and feed back , you may have experience staff. owner are not at property. accept our apologies for not being at your par and issue of AC , we will do action on those areas to avoid future issue Thanks

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Staff on 23 Oct 2023
Thanks for your stay with us and score.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Spacious and very clean. The problem was with the Wi-Fi. It was a very weak signal and would drop connection every few seconds. Could not stay connected. I finally had to give up and put off what I needed to do. Other than that issue the stay was perfect. Breakfast was good. Property was quiet.
Response from Staff on 18 Oct 2023
Thanks for stay and feedback,sorry about issue you faced for Wi-Fi connection.We will use your feed back to solve issue and improve our services Thanks again see you soon

10/10 Excellent

Matilda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Staff on 16 Oct 2023
Thanks

10/10 Excellent

Matilda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Staff on 11 Oct 2023
THANKS Welcome as always

6/10 Okay

Larry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from staff on 3 Oct 2023
Thanks for stay and score.

6/10 Okay

Rick

Stayed 1 night in Sep 2023
Response from Staff on 21 Oct 2023
Thanks for stay with us.

10/10 Excellent

Rosita

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 1 night in Sep 2023
Response from staff on 25 Sept 2023
Thanks for stay and score

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property worked well enough for my needs on this trip. My only real disappointment was that the air container, (mandatory when daily temps were around 100), sounded like having an air compressor in the room. Couldn't actually sleep without earplugs!
Stayed 2 nights in Sep 2023
Response from staff on 16 Sept 2023
Thanks for staying with us and providing feed back.we will use your feedback to improve our services.Thanks again.

10/10 Excellent

Matilda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very much a comfortable stay and relaxing. The front desk staff are wonderful. Always a friendly welcome each time.
Stayed 2 nights in Aug 2023
Response from staff on 2 Sept 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great except our tv wouldn’t work.
Stayed 1 night in Aug 2023
Response from staff on 29 Aug 2023
Thanks for stay and feedback

8/10 Good

Ashley

Stayed 1 night in Aug 2023
Response from Staff on 13 Sept 2023
Thanks for your stay with us and score

4/10 Poor

Ashley

Stayed 3 nights in Aug 2023
Response from Staff on 13 Sept 2023
Thanks for your stay with us.

8/10 Good

Ashley

Stayed 2 nights in Aug 2023
Response from Staff on 13 Sept 2023
Thanks

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The beds are comfortable.
Stayed 1 night in Aug 2023
Response from staff on 8 Aug 2023
Thanks for stay and feedback.

8/10 Good

Tiffany

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from staff on 12 Jul 2023
Thanks for stay with us and feedback.see you next visit.

10/10 Excellent

Mariana

Stayed 1 night in Jul 2023
Response from staff on 12 Jul 2023
Thanks for staying with us and score.we appreciate your business and feedback.

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Everything was great except the fire alarm went off two nights in a row besides that room was clean and A/C worked a little to well
Stayed 2 nights in Jun 2023
Response from staff on 3 Jul 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, and sorry for inconvenience about fire alarm due to issue with heat and real smoke detection in pantry and we are glad as our priority to guest safety, system works as it should be to avoid any minor flaw of safety. we appreciate your understanding for it ,so we value your feedback. We hope you will visit us again.

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay.
Stayed 3 nights in Jun 2023
Response from staff on 3 Jul 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Baker

Stayed 1 night in Jun 2023
Response from staff on 29 Jun 2023
Thanks we appreciate your stay and score.see you next visit

4/10 Poor

Coyt

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel ok, staff not so much. Staff could not find reservation. Had to take room at regular rate.
Stayed 1 night in Jun 2023
Response from staff on 27 Jun 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Marcos

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Wedding in Brady
The hotel check in was fast and easy. Everything was fine until I went to turn down the A/C temperature. I noticed the entire length of the A/C vent was covered in black mold. My wife and I are not allergic or we didn’t notice anything wrong with us. I forgot to tell the front desk in the morning. Other than that, the hotel was great.
Stayed 1 night in Jun 2023
Response from staff on 27 Jun 2023
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from staff on 27 Jun 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Coyt

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2023
Response from staff on 24 Jun 2023
Thanks

2/10 Terrible

David

Disliked: Property conditions & facilities
The pool was in disrepair and my 3rd floor room a/c unit was not functioning. Also, the grounds around the hotel were not kept up. I’m surprised it had a Holiday Inn sign out front!
Stayed 1 night in Jun 2023
Response from staff on 20 Jun 2023
Sign is there and it will be.you was all aware of thing when you check-inwe are going thru mother nature mood swingsone day it is 104 and next day it storms with hail then repeat again .sorry for your inconvenience and hope you have good day.

10/10 Excellent

christopher

Stayed 1 night in Jun 2023
Response from staff on 12 Jul 2023
Thanks a lot.we appreciate your stay with us and feedback.

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from staff on 13 Jun 2023
Thanks,we appreciate your stay with us and score.see you next visit.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from staff on 20 Jun 2023
Thanks a lot for stay and score.

8/10 Good

Louis

Stayed 1 night in Jun 2023
Response from staff on 30 Jun 2023
Thanks for stay and score

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from staff on 7 Jun 2023
Thanks for staying us and score.

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from staff on 7 Jun 2023
Thanks for stay with us and score.

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bed. Hot shower.
Negative, I like pets. I have pets. They live outside. I don’t think I should be forced to share my dining, my elevator or pay for a room that has had pets in it and still smells like it. Maybe I should stay home. The check in person was fantastic. She knew her job, she likes her job and she likes people. The check out person was rude. In the start of a 30 second checkout she answered the phone and ignored me. I gave up and took luggage to the car. Came back and she was still on the phone and threw my receipt on the counter. The room was nice, quiet, the bed was comfortable. The breakfast was not up to Holiday Inn Express standards. My standards are not that high for motel food. Edible is adequate. Mine went in the trash. Help is hard to get everywhere, I guess.
Stayed 1 night in May 2023
Response from staff on 29 May 2023
Thanks for staying with us and providing feed back.as you are aware we are pet friendly hotel so it is allowed in room and we didn't force you to stay with us it is your choice after knowing we are pet friendly. if we are not pet friendly still we have to allow service animals in any rooms as law. We do clean our pet occupied room with another level of cleanings to make ready for new guest. you may have high sensitivity and we totally recognized that. Food you referred is all brand approved higher and well known manufacture suppliers same as all other property , we don't choose our item it is choose by brand. may be your personal test was not that par. THANKS AGAIN

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel. Would definitely stay here again.
Stayed 1 night in May 2023
Response from staff on 28 May 2023
Thanks ,we appreciate your stay and feedback.see you soon.